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Tim Hortons
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Tim Hortons Complaints 3015

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1:05 pm EDT
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The new dome lids don't fit right or the flap gets stuck downwards, the perforation prevents the flap from coming back up. Lid became loose and coffee burnt 3 fingers. Dropped coffee due to burning fingers. Please bring back the previous lids that worked perfectly for years and years. Why change something that worked fine? I will not return to Tim Hortons until better lids are supplied. Thanks

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1:03 pm EDT
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Since the addition of the self service pads next to the cash, I had to bring someone to take my order even if she didn't want to at first. I explained that people with cash couldn't use the self service since it was cards only. Everyone was more busy and serving the drive true and the self service orders and leaving the people on the cash to wait. Even one...

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11:25 am EDT
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date: september 22nd, 2019. time: 6:57am was heading to work as I do every sunday. i go to this location because i know that it has a drive thru service. in the past months, ive notice that the location places wet floor signs or cones to block and close their drive thru service. i decided to head inside since i had not had breakfast. when it came time to...

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11:24 am EDT
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I excitrdly waoted in line to order what looked to be a delicious drink what I got was nothing like the photo at all I was very disappointed in both appearance and taste of product! My family and I like to go to Time Horton's often however we will think twice before visiting this location again! I have included photos of what we ordered and paid for versus what we received

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E
10:40 am EDT

Tim Hortons the whole service

My purchase consisted of a
1.medium coffee with 2 milk/1 sugar
2. Small coffee 2 cream
3. Plain croissant (as cheese croissants are non existing by 9am, at a lot of Tom Hortons locations)
4. 2 walnut danish
5. Blueberry muffin
6. 3 smile cookies

The issues are as follows
1. No sugar
2. Fine
3. At least one day old, tho the taste of the croissant, sings a different tune
4. Undercooked
5. Fine
6. Cookies sold out

As you can see, this was a very disappointing visit. I did get my money back for the non existing cookies, but not the tax on it.

I would appreciate a resolution.

Thank you

Eva Pentland

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3:54 am EDT

Tim Hortons new lids on cups

I have had two bad experiences with these new kids and after this morning I will no longer be a costumer
Last week I picked up 4 coffees on the way to work and the lids leaked and coffee leaked on the carpet of my truck and when I picked up the tray it fell apart in my hand and all 4 coffees spilled all over the truck
After a $125 detailing bill this morning it happened again this is the worst lid I have ever seen

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3:45 pm EDT
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Sat 21 September 2019 @ 3:30pm, I was waiting In line in store. The store has open view to prep area. I watched young male employee in black uniform eating a cookie off of the stainless steel counter. He was bare handed. After eating cookie piece by piece, each time picking a piece up off the counter he licked his fingers. He then took a tray of freshly...

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1:34 pm EDT
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I've had multiple problems with the service at this location. I made my order in the drive through the first thing I ordered was a coffee. When I got to the window the coffee was not on my order. I was then told they couldn't add to my order and I would have to drive through again to get a coffee. After a wait of 20 minutes for my order I was done.

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9:39 am EDT

Tim Hortons lids

Please go back to the original lids. When driving with the new ones you have to tip your head back to get a drink when your close to the end and when your hands are full you cant care the cup with your teeth and believe me a mother you can do this.
So please go back to the flat lids for your coffee and drink glasses.
Thank you for great coffee but the new lids suck
Attacted is good lid on left bad lid on right

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8:47 am EDT
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This my seem trivial or tight but when your a crazy busy family with a child on the road 6 days a week these small inconveniences are huge! We were on the road this morning at 0800 after not getting home lastnight until 1am. We stop at our local Tim Hortons with myself, my husband and our 15 year old son. When our order seemed to be confusing to your staff...

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9:22 pm EDT

Tim Hortons customer service

I was at the Hollidge Aurora 19/9/2019
We were a group of people who live in the area
and often visit the same store but today it was
To much no to complain your backer was shouting from kitchen and what language we didn't understand and the from people also have had experience speaking to each other in a language customer don't understand this is not the proper way of customer service but kitchen staff shouting and the supervisor was right there l would requests to you please inform them of this because people go to your
Store to enjoy a cup of coffee with friends and family by listening to your staff shouting.

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8:53 pm EDT
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Tim Hortons lid

I hate your new lids 3 times now I have had some bad experiences
First the lid wasn't put on properly and when it had my first sip it came off The coffee spilt all over my pants and in my truck
Second I was driving and couldn't easily fine the spot to drink from. I'm sure someone could have an accident looking for the hole
Third today my Coffe lid wasn't put on properly again. This time it spilt all over my truck window and me
Im not a happy customer

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Update by Randy Algar
Sep 20, 2019 8:53 pm EDT

I hate your new lids 3 times now I have had some bad experiences
First the lid wasn't put on properly and when it had my first sip it came off The coffee spilt all over my pants and in my truck
Second I was driving and couldn't easily fine the spot to drink from. I'm sure someone could have an accident looking for the hole
Third today my Coffe lid wasn't put on properly again. This time it spilt all over my truck window and me
Im not a happy customer

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W
7:45 pm EDT

Tim Hortons coffee

I would like the Manager of the above named Tim's made aware of what I discovered in my cup of coffee purchased at his establishment today about 1:30 pm. That being a nice shiny new 2019 Canadian dime.

Perhaps his staff is using a serving cup to collect their tips and they missed a dime...which is probably easy to do. But no matter how it got in my cup its not very sanitary.

Gerald Haines
Nackawic, NB
[protected]

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7:00 pm EDT
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My boyfriend and daughter and I went to this Tims location for lunch, they were not prepared, as usual for a lunch rush, we ordered a med pumpkin spice latte and a choc chip muffin for my daughter and got that right away, my boyfriend and I both ordered a chic bacon ranch wrap, wedgies and 2 xl dark roast coffees, both 3 cream and 3 sweetner...it took more...

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A
2:45 pm EDT

Tim Hortons dirty restaurant

Hi, I am a frequent customer here at Tim Hortons at Fennell and Upper Gage, and at Fennell and Upper Ottawa, both in Hamilton, Ontario. I have noticed a real decline in the cleanliness of the restaurants in both locations. I never see any staff emptying garbage or clearing and wiping tables. It's gotten to the point that I don't even like to rest my arms on the tables, because they're so grubby. I know that busy times of day make it harder to keep the restaurant clean, but no one wants to eat at sticky, crumb-covered tables. Please encourage store owners to schedule more staff for cleaning at all times of day. It's just gross.

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2:37 pm EDT

Tim Hortons coffee lids

I really hate the new lids that you are now using, way too many spills. I travel back and forth to work and and i have had coffee spill all over me and my car. I will stop going to Tim Horton s. Also i travel from Prescott and brockville and get XLarge 1 sugar and 3 milk and 2 Espresso's and everytime its differant totall from 3.77- 4.85 which is it

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1:00 pm EDT

Tim Hortons employee

I go into this location quite a bit, as i enjoy a coffee and somewhere to do my book work before i head home in the afternoons. I normally would not do something like this, but every time i go in there, there is a lady that working there named Doris, (finally found her name out as she doesn't have a name tag on)I wanted to bring to your attention how very nasty this lady is to her co workers. She walks by ignoring me sometimes, she seems pushy and not friendly, and if she thinks customers can't hear how she speaks behind the counter she is mistaken, I heard her call someone stupid the other day and ive simply had enough of hearing her voice beg rat people, and a lot of them are children back there. How is someone like this still employed?

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11:32 am EDT
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I am pure vegetarian and i asked them for egg and cheese english muffin. When i see the muffin in my car after driving few miles, there is some red slice of meat between the muffin. I don't know about the type of meat. Is this what they called customer service! I am pissed off by knowing this thing. By religious means i am not allowed to eat meat, so it's a...

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9:56 am EDT

Tim Hortons incorrect order

Good Morning,
Today I stopped at the Tim Hortons inside the gas station and ordered a large coffee 2 milk 1 sugar, 2 cheese bagels double-toasted - one with cream cheese, one as a bacon breakfast sandwich and a chocolate chip muffin.
There were many things incorrect with my order which took 11 minutes to receive.
1) My coffee was prepared with 2 sugars / 1 milk and as a diabetic I had to throw out once I realized it on the train
2) My bagels were not toasted.
3) My breakfast sandwich was placed on a biscuit to which I then had to have fixed to the cheese bagel
4) The cheese bagel in turn was not toasted at all, no butter, just slapped together.
5) Was I in turn charged for 2 cheese bagels and a breakfast sandwich?
There were no apologies from the person making my sandwich, she seemed annoyed that I asked for my order to be corrected.
While there other people also were complaining about their orders. I get that it can be chaotic early in the morning when people want their coffee, I am a patient person but this just set my day off badly and I think you should know that I will not be returning to this location.

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7:22 am EDT
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I Went in to get a panini sandwich at 7:35pm. Was told the panini press was shut down for the night. Store closed at 9:00pm. They were able make me a cold sandwich, but not a hot one. Store was not busy, from the looks of it, it doesn't look like it takes an hour and a half to clean the press. Also, shouldn't your store be completely open for business until...

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About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
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    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
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    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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