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Tim Hortons
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1.2 5 Reviews 3015 Complaints
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Tim Hortons Complaints 3015

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M
3:04 pm EDT
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Tim Hortons packs of timbits

My husband and I go on a lot of road trips so Tim bits and coffee are a must. We always order the pack of 50 Timbits but it seems that almost every location stops at 30 or so timbits - never has it been 50 - always about 10-20 short. Is this just the way it works? I hate to have to ask them to put in more timbits but we paid for 50 so we expect 50. It's very disappointing as a box of 50 timbits is about $10.00 and we're receiving the lesser quantity.

It is never a specific location - it is almost every single one.

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M
1:10 pm EDT
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The services is terrible, the young guys doesn't speak one word of French and the lady call Jenna made a mistake in my order ( I had asked for a croissant and she gave a wrap) and when I ask her to correct it she did it in a really mean way with an agressive look. She first threw my wrong order in the garbage can like a baseball ball Then she did another...

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12:14 pm EDT
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So I'm a avid Tim hortons customer who drinks 7-10 cups of coffee per day and I have to say I've been very disappointed with the service at your locations lately it seems every time I go to Tim hortons I get an old coffee that tastes burned. Today I watched the guy working pour me the last coffee out of the pot which was not fresh, hot, or what I would...

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5:58 am EDT
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Tim Hortons staff/drive thru

Today, Aug 10, 2019, at 5:12am I went thru drive thru at the Tim Hortons on Caradoc Street South to get a coffee. There was a car in front of me and it took a long time for them to place an order (which turn out to be 5-6 coffees and a box of donuts). When they pulled to the window I drove into the speaker pad only to here the drive thru attendant say in an extremely anoid voice - Oh My God! The I was told to wait. Wait? One customer waiting and I realized they were taking, filling, delivering one order at a time. When I finally get to order my coffee I was asked sarcastically If That Was All"! When I got to the window I ask the girl if my coming to drive thru was a problem for her. I was met with a bag of excuses.
I DO NOT APPRECIATE BEING DISRESPECT in this fashion.
I PLAN TO TELL EVERYONE
I WILL NEVER NEVER GO TO A TIM HORTONS AGAIN. YOUR CUSTOMER APPRCIATION IS EXTREMELY LACKING

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12:23 am EDT
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I used to buy coffee from this location 799 Dundas St E Mississauga, ON L4Y 2B7 canada .. I stopped buying and other friends too because the laziness of the employees specially at night shift and not serving fresh coffee .. I buy dark roast and usually I CHECK if its fresh because they don't make it fresh after 11:00 pm ... I asked a young LAZY employee...

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M
11:53 pm EDT

Tim Hortons was talked to rudely

I like to have five cream in my coffee as i have over 50 years and i am in a dissability scooter.The lady said to employe ...not to give me 5 cream 4 my coffee and if he does not like it ...he can go else where. There is more but my hand is cramping...sorry!Pls call and do some thing as i go there every morn.I LOVE coffee MY WAY!..tyvm..mfn and i am 63.

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A
8:26 pm EDT

Tim Hortons very slow times and questionable customers service

This is probably the worst Tim Hortons I've ever been too. They take 10-15 mins to serve one person, and this is the norm. Awful. Their customers service skills are also lacking. They need to have an effective customer service training course set in place. And if this does exit, apparently this Tim's never got the memo. It's because of this place that I started walking to McDonald's, which is out of my way, but at least I'm never waiting.

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7:53 pm EDT
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Tim Hortons coffee price difference

So we visit Camrose Alberta for a musical festival and went to the local Tim Hortons, and the price of the large coffee was more than at home, in Ponoka and Whitecourt. We are confused on why the price at one place is different. Yes not a lot of difference however over a period of time it would add up. Just curious is all. Cost us 2.00 for and in Camrose 2.05. Seems odd!

Thank you,
Leanne Elliott
Lori Turner

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6:34 pm EDT
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This girl is a bully shes old, and miserable and gives everyone dirty looks. Doesn't ever wash her hands complains about everything anyone else does. Makes threats about weapons being used. She is the worst person I've ever worked with and I'm a real nice person I was always nice to her. Then I realized other girls coming to me saying she was bullying them...

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3:20 pm EDT
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It's 3 pm aug 9 2019 your Tim Hortons is locates downtown Montreal near all office building when trying and get a chicken burger at 3pm on my afternoon break I get to your cash to be told there are no more chicken burger I don't find that okay especially knowing that it's all office people that come and order this is not the first that this happens I go to your locations twice a day

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2:23 pm EDT
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I was in this Tim Hortons and I was getting a medium triple triple. I saw a male manger interupt one of his employees while they were asking a question, telling them to "just get back to drive thru." I also saw him yelling at his employees multiple times to hurry up because they were all too slow. No motivation at all. The employees looked very stressed and they were not treated fairly. It upset me very much as a customer.

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K
2:13 pm EDT

Tim Hortons reward card

Hi there,

I got my tim hortons card 3 months ago or so. I used it many times but have never gotten anything free last time i checked i was at 3 rewards and now im at 4 rewards... when i asked the rmployee at tim hortons where i was getting lunch today, he said that last time i got something free which never happen. Those 4 rewards i never got the tim hortons employees never said anything. Isnt this a reward program? Should the employees know when i get something free? I will stop paying at tim hortons if this is the type of service i get.

Thank you,

Kaelee

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10:18 am EDT
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This store is always extremely cold inside. I've pretty much stopped going to Tim Hortons because if this condition. I would estimate the temperature to be about 64 degrees Fahrenheit. I tried once again to brave this cold store today but the cold drove me and others out. Also, the tables were pretty dirty. Finally, they used to mark the coffee pots showing...

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8:30 am EDT
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Tim Hortons muffin

To whom it may concern,

I ordered a cup of coffee and blue burry muffin in the Tim Horton (specified the one I visited above). the muffin itself is still frozen inside! I brought it back to the cashier and asked for another one or refund. he refused. he claimed that the only thing he can do is put it to the microwave for me. I thought its kind of unacceptable! I am hoping the similar things wont happen to others and that's the reason why I write a letter to you.

Thanks

V

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10:15 pm EDT
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I have written complaints quite a few times about this location on the surveys I am given, but this takes top spot. I am very fed up with the customer service at this location. Yesterday we ordered 2 Chocolate Chip ice caps, was told they could only make one so we went to another location. Today, at 8:00pm I was told that the drinks were discontinued so we...

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6:29 pm EDT
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We ordered the kids meal this morning and was told they were out of boxes (not a big deal) so they put it in a bag but put the sauce on top so it spilled all over the chicken and wedges which was all we were giving for our kids pack no juice box no fruit snack and no toy. I called and spoke to the manager who said to come back in and the would give u...

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12:50 pm EDT
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Tim Hortons tomato

I got two sandwiches and both have tomato that's is spoiled. It's clear to the eye that the tomato is no good condition and the worker still put it in the sandwich very disgusting and careless.
These workers need to be more thoughtful and considerate that due to the acid in the tomato it cause a horrible taste when spoils. I waited 10 minutes for this particular worker to prepare my sandwiches while other worker had the order for the customer behind me ready and waiting. Clearly she/he didn't care at all. It was a drive thru and I didn't realize the damage until I got home. Please take care of this because I am willing to drive back and take care of it myself.

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12:25 pm EDT
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Was just in the drive thru at tim horton's (370 wilson st e, ancaster, on l9g 4s4) while pulling up to the window I heard the girl (africa america with purple in her breads) say to another employee (tall guy with red hair) "are your arms broken???".. i'm unsure of what he said to make her say that but i'm guessing he asked her to do something for him.. poor...

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11:56 am EDT

Tim Hortons overall service

Hello, my names Tyler I'm a RN with AHS. Been going to this location for breakfast for last three years. Lately I have notice wait time for a simple coffee/muffin has started to become longer than 30 mins which is the length of my breaks.

Even today at 0930 ended up waiting about 25minutes for a coffee. I was trying to get a muffin as well but employee Mara informed be I could not get a muffin because I was in the wrong line up and had to wait again for a muffin.

This is not acceptable. I will no longer be eating at this establishment until something changes. Ei better staffing ratio/ better staff training/ etc.

Thank you hope you have a good day.

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11:50 am EDT

Tim Hortons dark roast coffee

So, several times I have purchased dark roast coffees from both Orangeville Broadway locations. Both locations served me dark roast coffee that doesn't taste anything like the dark roast coffees I buy at other locations. Either I'm being served the wrong coffee, or these locations are making it wrong. When I buy a dark roast coffee at Wanless and Hurontario in Brampton, it tastes great. There is definitely something wrong in Orangeville. I thought maybe it was a one off problem, so I kept going back, and several times I have been served coffees in Orangeville that barely have any flavour. It tastes like a really weak brew.

Does someone actually follow up on these complaints and get back to you? Or is this just a place to write a complaint so you can feel better about yourself?

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About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
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    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
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    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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