Menu
For Business Write a review File a complaint
Tim Hortons Customer Service Phone, Email, Contacts

Tim Hortons
Reviews and Complaints

www.timhortons.com

Learn how the rating is calculated

1.2 5 Reviews 3015 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Tim Hortons Complaints 3015

ComplaintsBoard
C
10:12 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So I have went through the drive thru of the kitimat tim hortons and ordered a large ice capp only to have it handed out 3/4 full and was told that is how they are to be made I have been going to this tim hortons every day since they have opened here and my ice capps have always been filled to the bottom of the lid I can not go to management about thi...

View 0 more photos
Read full review of Tim Hortons
ComplaintsBoard
V
9:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dirty Store all the time / Filthy Store Aug 07, 2019 Th Store is always disgustingly dirty. The floor is so filthy even between the two counters at the front. No one seems to care about cleanliness in this store. We see the same dirt every day in there. I am going to report this to the City Health Inspector. The outside is the same with filth. Needs an extreme power washing . I have never seen such a filthy Tim Hortons.

Read full review of Tim Hortons
ComplaintsBoard
C
6:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased an Ice Capp this afternoon at the Tim Hortons located in the WalMart Supercentre located at 6140 Henri Bourassa East. I only tasted the Ice Cap as I was on the Highway and the Ice Cap was bad. It tasted sour, Like the cream had gone bad. I order Ice Capp's all the time and this was definitely off. I could not drink it. It had a bad taste to it.

Read full review of Tim Hortons
ComplaintsBoard
H
5:42 pm EDT

Tim Hortons service

We visited this Timhortons on August 7, 2019 around 3:30 pm.we just asked the supervisor "Feven"to please use clean knife for our bagels because my daughter is alergic, she was so angry doesn't know customer services at all, super rude.she was just like throwing everything on us.bagel wrap was dripping with butter, I don't understand how can she be a supervisor.The boy at front desk was way better than her.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
G
2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Was at the location with my family (wife and grandchild) on 3 August, 2019. Ordered breakfast for eat-in. Restaurant cleanliness was well below average. Majority of the tables were dirty. There were food particles on the window sills and the tables and chairs were scattered around (not organized). Had hard time looking for a clean table to sit at and enjoy...

Read full review of Tim Hortons
ComplaintsBoard
R
1:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is probably the single worst Tim Hortons I have ever been to. Every time I went there was an extraordinarily long line, I was lucky to be in and out of there with my item within 30 minutes. When I did go they were frequently out of items, and not obscure items really specific items like coffee and donuts and ice capps. The employees seem to wander...

Read full review of Tim Hortons
ComplaintsBoard
E
11:30 am EDT

Tim Hortons being treated differently by a racist staff

Hi, I came to the Tim Hortons to buy breakfast almost everyday in the north campus of University of Alberta (the Tim at CAB, Central Academic Building). But many times the girl (who is a muslim, black girl) there always treated my very rude. Today, I was waiting for my food with a white guy. She treated me and the white guy very differently. I was super disappointed.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
C
11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons general service

Hello,
I'm from Edmonton Alberta and I have noticed Tim hortons is slipping in general I loved your product and so does my family but is it becoming increasingly frustrated trying to order anything. Doesn't matter which store we go to in the city, we will likely have something go wrong. Very disappointing when we were so looking forward to the Tim hortons treat. Lately I have ordered extra cheese, paid for it and not gotten it ( that happens lots) we have had chocolate in the jolly rancher drinks the kids ordered. And nothing worse then ordering a chocolate creamy chill that is handed to you looking like mostly water. The machine must be on the fritz. That would have been good to know before I paid I think. I think It would be good for you to send out a regional email reminding managers to up hold general standards. I hope to see an improvement in the quality of service in months to come.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
B
10:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Several friends and I went to Tim Hortons in Cobourg. I bought plant based omelette and bacon, egg & cheese sandwich. I ate the omelette in Tims and took the sandwich with me and we went to the Sandbanks Beach. When I opened the Tims bag later on the beach, I found the bacon, egg & cheese sandwich was overcooked to dark. Since we were on the beach, I...

View 0 more photos
Read full review of Tim Hortons
ComplaintsBoard
G
6:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons breakfast item and customer service

On August 6th at 9:20 am, I visited the Tim Horton's in St. Anthony NL. I requested oatmeal and was informed there was none left. No smile, no sympathy, no nothing from the server. It's like she hated her job. I was understanding as there was a bus tour in town which was responsible for their own breakfast so I understood.

This morning, I went to the same Tim Horton's at 7:55 am and was told the oatmeal was being prepared. I asked how long before it would be ready and was told with no empathy that it was just put on and would be a while. No breakfast food at 8:00 am! Once again, I had the same server and once again, there was no smile, no nothing.

I've been in the customer service industry for over 45 years and the customer service at this establishment leaves much to be desired. I also can't comprehend how the outlet would not have breakfast items when it is breakfast time.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
L
4:49 am EDT

Tim Hortons tim horton k cup

Good Morning,

I'm an avid Tim Hortons K Cup user; however the last package of 30 I purchased has caused nothing but a mess and hassle. Each morning the K Cup would ‘explode causing the coffee grounds to enter my coffee. After this happening 4 times yesterday morning a purchased a different brand of k cups to ensure it wasn't my machine; this morning with the new brand it made a lovely cup of coffee, so I decided I would try the Tim Hortons once again - and it once again exploded. Do you have any recommendations as I enjoy the flavor but will switch brands if this is going to an on going issue.

Thank You

Lindsey Watson

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
M
1:02 am EDT

Tim Hortons employee conduct and professionalism

I went to the Tim Hortons inside Rocky Mountain Plaza today (August 6, 2019) at lunchtime. I ordered a chicken sandwich. Someone in line before me had ordered the same and must have accidentally picked up a second. When she returned the sandwich back (presumably after opening it up and realizing it wasn't what she had ordered), two employees looked at each other, laughed and proceeded to give that sandwich to me. Seeing this sequence of events unfold, I asked for a new sandwich. The two women employees said it was new. I told them I saw what had happened and again stated that I would prefer a new sandwich. They turned around and came back with another sandwich within 2 seconds, and I could only hope that it was a new one, though 2 seconds doesn't seem long enough to actually re pack another sandwich. I did not want to make a scene at a Tim Hortons during the lunch hour since it's obviously a busy time, but for employees to think it's funny to provide a customer with a returned food product is absolutely horrendous and disrespectful. I have eaten at high end restaurants where I've been told that even if a dish is returned untouched, they are not allowed to re-serve it for hygienic reasons, and here I had two employees laugh and try to re-serve me someones returned 1.99 sandwich. I think Tim Hortons really needs to re-train staff on professionalism, customer service AND food hygiene practices. It's unacceptable to be treated this way by such an establishment. Appalling!

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
D
12:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons workers not paying attention to the customers...

I was in earlier today and order my usual ice coffee when I visit the tim hortons knowing how much change i am supposed to get back. As I order and get to the window I pay with a $20 bill knowing I'll get 17 in change she hands me 15 as I watched her put the rest of my change in her tip cup.. knowing I never agreed to give a tip.. this should be something the manager should be watching because I am sure I wasn't the only one that that happened to today.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
K
9:38 pm EDT

Tim Hortons coffee

I'm tired of buying burnt coffee down there. There's only been two times over the last month and a half it was good. Tired of wasting my money. Something needs to be done. We go to Pictou all the time and I always look forward to a Timmy's coffee for the drive home. I go through the drive thru, put my coffee in the cup holder and head for the rotary for home (a 30-min drive). It's very frustrating when it's burnt and I don't want to waste my time turning around and going back. I hope this gets handled appropriately.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
J
3:47 pm EDT

Tim Hortons rewards

I have been purchasing coffee, smoothies, bacon and sausage wraps almost everyday. Yet my rewards card says i only have 3 rewards. I haven't received a free item in over 10-11 purchases. Are the tellers pocketing my money by charging me then taking the cash on my free items? I'm very disappointed. I purchase coffee almost everyday! Haven't been buying much lately.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
B
11:53 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Why is it that this Tim Horton's has been closing it's Doors at 9:30pm on Friday and Saturday Nights. Busiest nights of the week and this Franchisee closes it down including the Drive Thru. I have made numerous complaints about this Restaurant but they still get away with it. I was curious when I viewed the website of becoming a Franchisee, it states in the...

Read full review of Tim Hortons
ComplaintsBoard
P
9:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons rewards card / program

A few weeks ago, a Tim Horton's employee convinced me to take their rewards program card, saying that I would get a free muffin / coffee / donut after seven purchases. I do not drink coffee - always coming in for an iced cappuccino.

Apparently, the iced cappuccino, despite being $4, does not qualify for the rewards program, even though some of the employees have been taking my card and scanning it. I was not aware of this limitation.

Then, after I'd gotten seven purchases, I decided to redeem the card (still not knowing that iced cappuccinos do not qualify), and was told that I couldn't redeem the card. When I told the lady that I only bought iced cappuccinos, she zeroed out the card, saying that they were in error.

This was not the same store I usually bought my drinks, and I definitely won't be going back there, even if what they said is true. I'm debating whether it's even worth it to continue getting iced cappuccinos at Tim Horton's or try somebody else's cold drinks instead.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
D
6:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons service

************IMPORTANT***********************

This morning I used the app to order a coffee and it directed mo to this Toronto location. I completed my order as usual however upon arrival for pick up the store was closed for renovations!

Why did it take my money if it was closed?

This is theft!

I'm not pleased as this disrupted my morning!

Jeff Isley

[protected]@gmail.com

Read full review of Tim Hortons
View 0 more photos
Hide full review
ComplaintsBoard
G
11:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons service and people hoarding seats when there is limited seating

There should be a time limit for sit-in customers. Kiel Dr. Chatham --about 10-12 people will sit there for about 2 hrs. Another thing, there should be no reservation of more than 1 seat. I have went there and could not sit where I wanted because 10 chairs were reserved. I remember when there was a time limit of about 1/2 hr. Several times at different stores in Chatham area you have to repeat your order 2 to 3 times and still get it wrong. For the last several months, I have frequent another coffee shop.
I went to Kiel Dr. this morning--ordered a black small coffee---got a medium with milk and sugar. It will be a while before I return there.

Read full review of Tim Hortons and 1 comment
Hide full review
1 comment
Add a comment
M
M
mark henderson
Lafayette, US
Aug 05, 2019 11:43 pm EDT

I have went there and could not sit where I wanted because 10 chairs were reserved.

And so, just sit there. There is no such thing as "reserved", yeah they may look at you funny but this is not a classy restaurant with reservations. It is first come first serve. Now if there were one seat or two, I can see you not sitting there, but I usually ignore people with entitlement issues.

ComplaintsBoard
J
10:45 pm EDT

Tim Hortons wrong coffee and service

I order small coffee at drive thru when I got home my coffee was totally wrong I call in the store employee named jerry was so rude he said manager can't talk write now because we are super busy write now he put me on hold for 7 mins and hang up the phone after I called again after 3 times they answer I was told bring that coffee back tomorrow then we gonna replace it this is such a bad customer service

Read full review of Tim Hortons
Hide full review

Tim Hortons Reviews 0

Looks like Tim Hortons has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Tim Hortons, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.8
2667 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
    Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number
    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
    Confidence score
    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
  7. View all Tim Hortons contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.