Tim Hortons review: Not happy with my last visit 326

They never have donuts or cookies available. Most of the time they just have coffee. It's close to us so we have to go to a timmies farther away just to get a donut.

Hi have purchase one medium double double and small french vennilla on 8:47 today. However, double double coffee was [censored]. I returned their coffee

I have ordered 2 teas and the person who toke the money asked someone else to make the tea they did not do it it was very busy it took them 21 minutes to figure it out after 21 minutes of waiting I had to request a refund
Most workers are kids they don't care and don't know what they are doing

Lids don't stay on cups they pop off and make a mess in my car
Need to go back to the old kids or are gonna start receiving bills for car cleaning

Your employee tried to charge for reg garden veg instead of a bagel. She told me that they are out of cucumber and how can she charge me for reg. garden veg. This is an absolute fraud and staff at this location is highly unprofessional. No one cares to listen to any of complaints.

A very diligent and successful outlet/ restaurant. Please heat the restaurant area and not have it cold and draftee.

Hi,
We bought 4 packages of hockey cards. One of the packages only had 1 hockey card in the pack & the card was a smudged Connor McDavid.
My child was quite upset because it was a part of his birthday present.

Thank you,
Jen Werstiuk
[protected]
jenkrogman@hotmail.com

Bad service
Embloyees lack of communication
I stand for long time no body else is there and they told me system is not working !

I ordered a medium tea and got a small coffee went back for them to fix it and I got a medium tea but no sugar in it not impressed

There was absolutely no nutella in my donut sticks and i am VERY upset. possibly losing a customer.

Holy moly
That manager was the rudest and most unprofessional manager ive ever seen
Just stopped in for a coffee before going out fishing and wow

Limited time at the moment but would like to share details at a later time

Scott Murray
[protected]
scmtt@yahoo.com

The store was disgusting.
Actually filthy!
We were out on a walking tour that met at old City Hall.
It was a beautiful night and there was a lot of tourists.
What a shame that the Tim Hortons across from City Hall was filthy. People actually associate Tim Hortons with Canadians and now the will associate filthy Tim Hortons with Canadians!

As you can see on my app - I have purchased numerous beverages with my app BUT the free does not INCREASE AND the amount purchased stays at 6.

Please advise!

Pauline

Paulinewongrdh@gmail.com

The staff on the above location is very rude. She didnt change the price and product tag. When I asked about that she raised her voice. Told me it's not my business. Her name is Taran. Washroom also grouse and she was not ready to help. Very bad customer service.

I ordered a smoked sausage wrap combo the old lady took almost half hour to make the wrap which leads me miss my bus. There weren't much people ordering

I received the tea with sugar which I don't take.
I called the location n they are telling me to come back for a replacement. That is totally unacceptable when the wrong order was given

I would like to make a complaint against the manager - isnt there a phone number where i can actually talk to someone?

Scott Murray

I was in today and witnessed a supervisor belittle a new employee, supervisors name is Komal, and it was around 5:15-5:30pm yelling and degrading an employee for making dark roast coffee I found it very upsetting, I also been in a few times and witness Komal disappear in the back with what seems to be here boyfriend and not help out front.

Excessive garbage and cigarette butts
Noted on around building
Very unsightly

Slow service

Hi Tim Hortons,

I was in your Brampton location ordering cofffee and was about to oder a Cherry Cheese Danish, but the ones that were displayed were not at all pleasing to look at, so I left the store with ordering anything. Please Tims, I like the cherry Danish but not looking like the attached photo.

november 20th 12-1225
ordered white candy cande hot chocolate recieved only white hot chocolate. extremely dissapointed .

I go to this Tim Hortons Monday - Thursday around 5:30 am every day. Some times only Patty is there to service customers, managers are not around and I like a ham and cheese on Chibata it's never ready when I come through. Bakers can't get it together? This owner needs to pay more attention to his store and employees.

i purchased this cup and im very disappointed in how it wears out and looks aweful If you are going to sell cups i hope in the future you will try and make a cup that will keep its color we pay alot for these cups so i would appreciate a cup that lasts i love tims

thank you
brenda Velemirovich
23 sylvan ave
middle sackville ns b4e3b2

Hello,

I was just at Tim Hortons by my house and ordered a BLT sandwich on brown with extra Mayo. The sandwich came on the wrong type of bread with only one piece of bacon and one little piece of shredded lettuce. I am very disappointed in this location several times the coffee is watered down and the food is not up to Tim Horton standards.

Since when is it acceptable to sell something other than Tim Hortons donuts in a Tim Hortons?

Went in Tim Hortons on Saturday afternoon December 7th, Management was giving champagne/wine to employees and I'm sure some were underage. I don't know what kind of place Tim Hortons is running, but I assure you it's not okay to be having alcohol brought to work and given to employees.. Tim Hortons management in Hartland NB should be ashamed!

I purchased a bagel and coffee and when I was eating the bagel I chewed down on something. I spit it out and it was a 1" piece of plastic - similar to the seal on a milk bag.

I have been to or have called 9 local Tim Hortons restaurants and have not found 1 gift card anywhere. I have to say at Christmas time to be unable to find a gift card at any location is ridiculous. And the excuses are just as bad. I live in the Hamburg Ny area and to be told to drive up too 40 minkes to get a card is unbelievable..

I have bought at least seven coffees and the Tims screen showed only 3 when I asked about it . That is blatantly wrong !

I purchased 3 box of kcups 100 count in the box one of the box I opened and I found 8 kcups damaged I pitched the box for $39 I'm really upset this is my email and my address 10 Barclay Ct Dearborn Mi 48126 my name is Nagat Souhouba

No Straws? seriously? i am expected to sip it through a sippy cup like a 3 year old? cool money will go elsewhere!

I ordered honey dip Tim bits pack and was specific with my order but the lady at the counter was in too much rush and packed the wrong type.Pack was for my daughter which she opened when we were already on the road in car. Extremely disappointed with the service and my daughter kept crying. Had to bin the stuff:(
I would like to apply for refund

Zero customer service. No greeting at the drive through window. Just stood there with hand out. Paid for coffees and she handed me them without saying a word and closed the window. Name tag said Rosalie. Be nice to be actually Acknowledged when going through the drive through or when going inside.

I bought Tim Horton's coffee pods last week and one of the pods exploded in my mug. I had coffee grinds all over my mug.
I bought it at Value Mart.

very rude

My kids went into this Tim Hortons On Sunday with my sister and they were very upset with the language the employees were using.
I'm sorry but I don't feel employees should be saying [censored], [censored], [censored]! My son who has autism has better behaviour then your employees.
I'm very upset they had to deal with this

Very unsatisfied

Melanie Smits

The personal are rude and do not speak my language and are not helpful whatsoever. Very poor workers with no manners.iwill not be returning at that Tim Hirtons. I suggest you get some new management and new employees who speak English. I am not the first person who has been in the same situation.I will never go back

Today after I had surgery went and got soup from one of tim hortons locations in Ottawa later I was eating it and half way through I found a bug in it I went to vomit...I was not expecting a bug as I always have the soup and from now on I will not be having it anymore that was very disgusting to see

Everytime I go in there as a repeat customer I always get yelled at and want to argue with me bout how many pumps when all the other tim hortons knows by chart and give me attitude. And there response was we were only trained to put 1 shot in a large coffee. I am tired of them making my coffee wrong and then still screw it up.

Apparently your standard cinnamon buns are measured to come with the tiniest amount of icing? Like I get it there all supposed to be the same every time you buy but when I get different every time it's annoying plus I call to ask and they are rude but whatever both these tims have been going downhill fast