Tim Hortons review: Not happy with my last visit 326

Almost all the time when I order a drink at Tim Hortons the workers end up giving me the wrong drink, I mainly only order Green Teas Double Double and sometimes I end up getting the wrong drinks that end up being either Steam Tea, or Coffee, and if I do finally recieve a green tea double double it sometimes has no sugar

People come too you for coffee and donuts. Seriously, is it that hard ? I've tried only 1 new thing I ever liked and you pull it even though it never was available because it sold out every day? Churro donuts? Not smart business sense

Possible to add the # of rewards from the app to the IOS wallet? I use Apple Pay and wallet at TIMs but never know how many rewards I have unless I go into the Tim Hortons app. Twice now Tim Horton locations has charged me through the drive through and I had a free coffee.

Sincerely Charlene Haddock
Greenwood B.C. Box 264
V0H 1JO

Your Soup is awesome! Keep it up!❤️💕👍

I will not be back to this timmies they have lost my buisness

I ordered a medium coffee in drive thru and she gave me a small by mistake. So, I come inside apologetic about it and i asked her to make me a medium she gave me the dirtiest look and embarrassed me in front of other people. Very unprofessional service.

I have a problem with theTim Hortons app. I downloaded the app to my iPhone. I put my email address in and it says I already have a email. So when I go to sign in. my email doesn't exist. I need help please. My name is Harvey Musselman and my email address is Harvemuss@cogeco.ca Thanks.

Stopped by this timmies and the lady serving debra was very rude about everything the fact i had 2 seperate orders the fact i wanted to use my rewards card she is a piss poor additude employee didnt even pit the lid on and i have a brand new truck and it was everywhere very bad customer serice at this loction not happy

The staff at the drive thru window gave me my coffee doubled cupped. When I drove away and took a drink of my coffee it was ice cold! WTF! This location has definitely went downhill after new owners/management! Always messing up my orders and finally today had enough of this B.S!

Tim Hortons at Strawberry Hill , 72nd Ave & 120th Street, Surrey ,B.C.

I have made numerous complaints regarding having no air conditioning.

If this not addressed I will take it up with Worksafe B.C., and they will issue fines. Customers are not staying inside see photo because of heat.

Please Help

see i complain and you even want to charge me never again and be letting this whole city know about this live here for over 50 years

tim Hortin Chilliwack B C

I buy a coffee every single day from your establishment, and every coffee I buy the coffee drips from the lid all over my hand.

There has to be a better way for your lids to make a better seal.

If this is not fixed, I will be buying coffee from a competitive company, ie... Starbucks, McDonald's.

Thank you for your time

J.DiCaro

There was a Note saying one item order per car in dt and front closed after 5 pm. Very rude behaviour in order taking

I am shocked and dismayed that your company is insisting children be vaccinated with poison in order to attend your camps... I have informed my entire family and they have agreed to never buy anything or any of your products ever again. You should be ashamed of yourselves. Never did like your coffee anyway.

Hi,

We did an order for an office breakfast and there was a couple of missing items.

1 was a breakfast bagel with sausage and the other was a hash brown.

This is was today (05/08/2022) and was around 9am at the new plymouth branch at derriford. There is no contact number to call the branch and request a refund.

Since the new owners took over the cleanliness an service is the worst I've ever experienced at any Tim's. They charge you for a double cup 10 cents therecold drinks they fill it with mostly ice if you ask for a little ice the ignor your request. They have mouse traps under the booth.

3 Weeks ago at around 1'15 in the afternoon , II purchased a med strawberry chill , and after i got to thee bottom, A larger piece of plastic was discovered at the bottom of my cup , A little disappointing,

I have tried to communicate by email with no luck, no one replying to me.

I email guestrelations@timhortons.com and info@timhortons.com.

My son purchased a ice coffee on august 18 at the Keele and sheppard location and found this item in the ice coffee, which I believe is the cover for a knob.

Went to pick up a plant based sausage bagel as I am vegetarian , on Sept 15 at around 10 am from the Courtney timmies to take it to my parents home in bowser! As I took my first couple of bites , I realized it was a meat sausage patty ! It made me physically and emotional sick .

No pride in their franchise! Horrible service! No respect for their customers. Told me to go somewhere else if I was unhappy. Just throw meals together/ ie. egg sandwich thrown together. Behind the counter disgusting,

The Smile cookies where horribly decorated/ like I said no pride they don’t care!

I ordered two smile cookies online. Went to my local Tim Horton's store. To be told they no longer have the smile cookies.

Will I still be charged for something I did not receive?

Mary Bond

bond.mary78@gmail.com

store:Lapeer, MI

date: [protected]

charge : credit card

Bought a chili and it was barely half full at mayerthorpe alberta Tim hortons today sept 29, 2022 at 12:50pm

This odd disappointing and happens a lot! Always at Westwood and Massey location.

Make mobile order and doors locked. Lots of people inside.

Always locked…won’t serve mobile orders at the window.

I had ordered an iced capp and accidentally got a light iced capp, i went into the building to ask an employee for cream and was straight up ignored. I stood there for 5 minutes before i left because it was obvious they didn’t want to talk to me. It tastes gross lol.

Hello,

I have a Youtube channel where I review company products that I get for free, So I was wondering if you guys could give a 10$ gift card so I can review a couple things off your menu in exchange for a good word on the internet for you.

Sincerely,

Asad

Condition and cleanliness of store in chilliwack British Columbia needs attention. Bathrooms have no toilet paper, debris and filth all over the floor. Definitely not sanitary . Coffee all over the sidewalk adjacent to front door. Not in line with Tim Horton standards at all, been to many stores and this is by far the worst. Dirty all round

I appreciate the hockey challenge game. although my points have not been recorded after 14 correct guesses. I currently have 20 correct. I’m not sure what the percentage is but I hope this can be addressed before the end of the first challenge. Thankyou for your cooperation

Sincerely

Penny Vink

I ordered chicken noodle soup in the drive thru. When I finally ate the soup there was absolutely NO chicken in it.

Approximately 2:45 pm thurs Nov 17/22

I go to the Tim Horton's at 380 Niagara Street in Buffalo, New York on an almost daily basis. Frequently the scanner is not working and I do not get credit for my purchase.

Is there some way I can get credit for purchases made when the scanner is not working.

Your response is appreciated.

Regards,

Roselle Bell

I had a box of cookies. 2 were only half.

I walked into the Tim Horton store at 7330 Markham, Ontario location on Dec.11/2022 I noticed a car fumes smell coming from inside the store. It’s not good for the Employees and your customers! There needs to be type of ventilation for your employees and customers.

For the last 4 months or so. No matter the tim hortons and no matter the time of day. My coffee is never stirred and never has the desired sugar I ordered in my coffee. It's to the point I purposely avoid certain tim horton store due to this consistent issue.

The sandwich was squished flat and cold. Not scrambled eggs either. It was a gross egg like you would get at mcdonalds. The egg was overcoaked (burned on bottom) and rubbery. absolutly disgusting. Thank you for taking my money and giving me something absolutly disgusting that I thew away.

My wife was making her order, and the server was rude in her response I'm asking if the order was a combination or not.

"Well, what did you want with it?" was her response.

This white female server had a partly shaved head and a ponytail, who has 0 customer service skills.

January 2, a little after 5pm.

I ordered assorted timbits so I go 2 kinds of the plain timbits. Employees should let customers know if they are sort on timbits.

This was on January 14 2023 around 1:40pm.

3 cars in the other lane got to go ahead of me while I was waiting to order in other lane.

ordered a gift card on line and never received it. ordered it dec. 20, 2022. Order no.CND66KJ247. Gift card $25.

Tim Hortons in stephenville hasn't had wifi for two days can't scan points card for purchases

Ordered 2 chili last Saturday and didn't get my order.