T.J. Maxx
Reviews and Complaints

TRIED PAYNG MY BILL ONLINE AND THEY TOOK THE ONLINE PAYMENT BUTTON OFF. THEY WANTED MORE MONEY THAN WHAT I HAD AT THE TIME. IT MADE MY PAYMENT LATE AND THEY ADDED LATE FEE. THIS IS HOW THEY ARE GETTING AWAY WITH CHARGING CUSTOMERS HIGH LATE FEES. I CALLED TO MAKE A PAYMENT BUT THE PERSON WANTED $138 PLUS $10 FOR PAYING THROUGH CUSTOMER SERVICE. THE GOVERNMENT NEEDS TO INVESTIGATE THIS KIND OF SERVICE.

hello my name is lajanee jefferson and iam a victim of identity theft. this tjx dual credit card is coming up on all my credit checks .. i have never owend anything in my life . and i was a minor when this account was opened. i refuse to pay for something ive never had seen or spent . this is a disater and it is also making it hard for me to open an bank account . iam only 23 yrs old . please some one contact me as soon as possible so we can possibly figure out what is going on here. if not i will have no choice but to sue your company for identity fraud credit card fraud and also pain and surffering . please call me any time at [protected] or [protected]

I am an employer at Tj maxx in Hamden. Iv been working there for quite awhile & I know that everyone isn't nice but these managers... Are the most rudest, selfish & careless of managers that I have ever seen in my life. There is no reason for them to talk down to there employes & my expect anyone not to say anything because they feel the need that there managers & they can do whatever they want forgetting that there human beings just like the rest of us. Another time they made a cashier cry, they said she was stupid & some other words was thrown in there & in front of customers. Customers went off on the manager as well. At night times it's worse when I first started I explained that 9:30 I would have to leave because of the bus it was fine, as long as m section was cleaned then I can go. Everytime my section is cleaned I get yelled at saying I can't do that. But I got the OK that I can... & instead of trying to get it all nice, they procrastinate so we won't be leaving Untill 10-10:30 . I can understand that it's not there responsibilities on how you get to & from work, but knowing you said okay is another story . I wish people can actually see for there self instead of writing it because it don't sound bad now ... But work there ! The most rudest sarcastic managers you'll ever meet. It makes you not want to come to work & that's terriable .

Mr. Kulkulski is rude to all of our employees. He made a threat to me in front of a customer, who heard the threat. He thought I was ignoring a customer when, in fact, I was calling another store for her. He came up to the jewelry counter, looked at her then looked at me and said rudely while pointing at me, "You're lucky". The customer said "Did he just say that to you?" I was embarrassed and said " I didn't hear him. Early that morning, an employee, that I relieved from that department, said he was rude and disrespectful to her and apologized for it, but it was not the first time he was disrespectful and apologized to her. I could go on with other things I have witnessed, but I won't. He is very unprofessional and no one is doing anything about it. No one is happy when he is working.

I purchased a handbag from TJMAXX in their Rosecrans Store San Diego California in May of 2011. At the time wa family member was seriously ill and died in August of that year but not before I had dome 3-5 trips/week with him to and from hospitals and physicians. Then another family member had problems and I had to deal with that so I was very busy and had no reason to use the bag as it was quite a special a beautiful one. The handbag I did not use until some time last year in 2012 at a military function. The first time I used the bag it opened up at the handle and fell to the ground spreading the contents everywhere. The next time I used it I had the same problems. The bag has faulty clips that attach the handle to the body of the bag. I have all my receipts etc. The bag was $299 plus tax. Well when I complained to the store they told me they'd take the bag give me $5.99 for it and why did I wait so long? I had no idea what to do but as other stores like Nordstrom etc will honor a return for such an event I thought I could do something after all. I rang several times to the TJ Maxx customer relations phone and got three different people promising to call me back in 48 hours and they haven't. So I am stuck with this expensive lemon of a bag.The bag had some red marks on it and they sold it to me without any price reduction because it was new stock, the store associate Ziggy noted that on my receipt. Anyway I have complained to the BBB and still no response.

I loved to shop at TJ Maxx before and during my pregnancy, now, however I was forced to leave TJ Maxx in a hurry without making a purchase as when I made my way towards the bathroom, I discovered to my dismay that there is no changing table. I checked every booth just in case because I couldnt believe my eyes. I am very disappointed and unless there is a changing table installed, I will be forced to shop elsewhere. It's surprising to me that such a basic thing is in every wallmart which I don't consider a child friendly place, while mothers who care about fashion seem to have a preference for TJ Max, yet they cannot do a simple diaper change in a friendly environment.

I was recently approved for this credit card, and right away set up online bill payments to pay off my balance in two payments after getting the card. When I entered my bank account information into their web site, I left off a number accidentally from the account number, so when the first payment tried to process it was rejected. I was notified via e-mail and I immediately went in, corrected the account number, and made the payment again. However, to my surprise, the second payment was rejected the next month for the same reason, even though I had corrected the issue already. I went back into the system to correct it again and paid off my card, only to find out that my account had been closed! Even worse, when I called customer service, they told me that I would have to apply for the card again in order for it to be reinstated! Unbelievable... a simple typo, with no late payments and my card is paid off, but they shut down my account which makes my credit look bad and won't help me reopen it after their system didn't retain my bank account corrections from the first time. I am extremely unhappy with this company and their customer service.

44 billion dollar company craps all over the masses>>>>

terrible customer service! when chase bank managed this card, i had no problems.

it’s very obvious that the tjx companies, located in framingham, ma, was looking to save a buck by switching to ge retail bank.

ge retail bank routes all it’s calls overseas where we all get to speak to people who are likely to misunderstand us when we speak or even worse, disconnect us when they cannot help us.

the automated system is atrocious. you have to suffer through at least 4 minutes of robotic requests and useless information before you are allowed the privilege of being put on hold. also, at this critical juncture, you just might be disconnected and have to start all over! by the time you reach a person, who is likely to be speaking broken english, your brain is ready to explode.

further, even with stellar credit, you get the same exorbitant rate as those with poor credit.

additionally, tjx rewards preys upon those with poor credit, and through their faulty system of poor customer service and endless technical malfunctions on their website's payment system, you will end up with even worse credit scores!

to top it all off, there is no one in america to help you resolve your issues. you will simply get people from overseas, speaking as if they are reading from a script and saying the same irrelevant things over and over...your issue will never be resolved. pay off your balance and cancel this card pronto.

why aren’t we all complaining to tjx companies in framingham, ma? these are the people who decide who will be servicing it’s loyal customers! we shop at their stores and allow these elite executives a very luxurious lifestyle, and yet when we want to handle our affairs, managing very small sums of money, we are put through hell. it’s not fair.

also, as of june 2012, these executives have been dumping their stocks….the ceo, carol meyrowitz, just sold 5.3 million in stocks…well, isn’t she the lucky one...nice to be carol, huh?

http://www.gurufocus.com/news/178876/tjx-ceo-carol-meyrowitz-sold-5344749-worth-of-shares-

tjx’s corporate headquarters

the tjx companies, inc.
770 cochituate road
framingham, ma 01701
main number: [protected]

http://boston.citybizlist.com/article/chairman-bernard-cammarata-sells-4m-tjx-shares-retains-113m-worth-cbl

I work at a TJ Maxx in Brooklyn (Little Persia) as I call it. It is absolutely insane the amount of Arab families who have moved into Brooklyn. The girls are an absolute dream while the boys are loud, unruly and deserve hard smacks across the face. I find it ludicrous that someone waiting on line with three people think it's long and complain that they have been on line for a half-hour. I find Jewish customers, travel into the store like a pack of wolves, to be rude and aggressive, same with their daughters and constantly looking for discounts on something that shouldn't get a discount anyway. Why buy something if it is broken or needs a discount? Being a person who doesn't care for kids, I tend to cringe when the little one grabs something or starts screaming at the top of their lungs because they didn't get something. Thank God I only deal with the brats at work!

I was treated as a customer VERY POORLY! I close my account because of that the representative the are representing TJ Maxx Reward/ GECRB are not professional at All. I was delinquents in two payment did not have a job but no matter what i got the money but i sent it a day or two late. One of the rep that works in the TJ Maxx Credit Card Department call my house and spoke to my husband about my account if I did not pay i will be getting a collection on my account. And she was arguing with my husband about my account it went so far that me and my husband got into a big argument on this. Was that necessary NO if the account is under my name why is my husband involve in this. Still today i call customer service and Rob one of the representative for TJ Maxx Reward i ask him if there was a complaint office and he told me NO. If i need to complaint i should tell him and he would put it in his computer database. CAN YOU BELIEVE THIS! THERE IS NO COMPLAINT OFFICE OR A ONLINE COMPALINT DATA BASE. I think this should be check something is wrong on how they are treating customer over the phone.
Miriam Hernandez

the store managers at tj maxx should be able to set the hours they would like to work so they could have a family life not the hours that the district manager or corporate want them to work as far as i am concerned tj maxx is the worst store to shop at and the worst store to work for they have NO sense of family values any store like this does not deservea any customers money because they are making it harder on a certain family to have any time togethe

I have been a loyal customer of TJMaxx for many years, as are my children and some of my friends and coworkers. I went into the store in High Point, North Carolina this morning to do a
return. The cashier opened to make sure that the item was in good shape. I had never even
taken it out of the box. It was a 7X make-up mirror that I had intended to hand on my bathroom wall, my son told me it was too heavy and even with anchors it would pull out. So I decided to
return it. I have been ill and then when I went back to work I got extremely busy and forgot about
the retun. I came across it the other day. I didn't remember exactly when I had bought it and could not find the receipt. The cashier called the manager (JIM WASSONG) to the front of the
store...he told me in a very loud rude and condescending manner that this particulare item had
"been out of the store for about 6 months"...he added that it had been marked down and down,
I did not have a problem with the fact that I did not have my receipt so that they would have to give
me store credit for the last price, which was less than $3.00...I had paid $15.00 for it...
I decided to keep it and give it to one of my friends. THE PROBLEM WAS WITH THE
MANAGER, JIM WASSONG, and the way that he talked to me in such a rude and condescending
manner loudly where anyone in the store could hear. He treated me like a criminal who was
trying "to put one over" on TJMAXX. There was absolutely no excuse for the way that Mr.
Wassong treated me. I walked around in the store for about 15 minutes to calm myself down,
I am a senior citizen and my blood pressure "went through the roof while speaking with him"
Before I left the store, I went back to the same cashier and asked his name and told her what
I wanted, she called him to the front and I told him, in no uncertain terms how I felt about the
way he treated me, and he fact that there was no excuse for that kind of treatment to ANYONE>
I explained to him that I had worked in retail management for many years, and never in my
career had I ever spoken to anyone in that manner, because there is never any reason to
treat a customer that way. I also told him that I would not be back IN THAT STORE
AGAIN AND NEITHER WOULD ANYONE FROM MY FAMILY and that I intended
to let my friends and coworkers know how I was treated by him.
His comment was, "I am sorry." This man doesn't have a clue how to handle
customers, and probably not employees either.

When my TJX Credit Card account was recently transferred from Chase Bank to GE Capital Retail Bank the interest rate was automatically raised to 21.99%.

I called and let them know I found this appalling and reminded them that I was an excellent (and active) customer who made timely payments. When I threatened to close my account they simply said "fine" and closed it immediately without asking if there was anything they could do to keep my business. They lost a good customer. The reason that I wanted to file this complaint is to alert the millions of TJX corporation credit card holders. They may not notice the substantially higher interest rate they are paying on their cards or that they have been victim of a sort of bait-and-switch where they thought they had one kind of product and ended up with another.

I would never shop in TJMAXX in Mount Vernon, New York ever again. The managers are very unprofessional and some of the employee is very rude. On Thursday night 1/5/2012, I was shopping near closing time I was at the line waiting to purchase the merchandise. However, they only have limited amount of cashier available so the line was kind of slow, I dont mind the wait but a manager name Rich start shouting and rushing at the customer rudely to make their purchase asap. Its not the customer's fault if they do not have enough cashier. Moreover, he started making rude comments and made some sarcastic comments to rush the customers. I could not take it anymore and decide not purchase anything and walk away from the store. On earlier shopping experience I was dealing with an employee by the name of Devisha. She was also rude and unprofessional. The whole time I was returning my merchandise she had this attitude and looking at me like I am a thief. She was inhaling and exhaling so loudly and mumbles about me returning the merchandise. I made a comment to one of the managers and she assured me that this employee will be handled accordingly. However, a week later I came back to the store, the same employee is still handling return merchandise with same attitude towards other customers. I guess she was not handled accordingly. However, not all employee are bad. Jennie and Kyle was more than helpful and pleasant with any questions that I had. It is a shame that I will not be back to the store anymore due to some bad apples such as rich and devisha. No matter how low the price that TJMAXX offers, I will not be back to the store if they treat their customers like garbage.

Just wondering if you ever notice how dirty some of your employees are. There are a few in the Berlin Store in Vermont. Smell like rotten shoes and smoke. It is disgusting, I think you should have a discussion with employees that smell.

I had bought 2 watches from the Westminster store (at Colorado) before the Christmas and returned them at the Superior store today. Before the return, I asked the counter that if it would be ok to return the jewelry items at this location (Superior Colorado). The merchant is in the same condition as when was purchased, with the price tags and the receipt. The lady kindly told me yes at first; however, her attitude became very rude after getting the manager/supervisor's signature. She told me, "Please return the jewelry items to the store you bought, because this just kills us." Then turned away immediately.

To my defense, I had asked if it was acceptable to return the jewelry items from the different store. If the policy is not to accept the return merchandise from the other stores, please explain it at first; DO NOT put the blame onto the customers afterward. Such attitude is NOT professional.

I used to shop at the Superior TJ Maxx store frequently but have stayed away from it as much as possible since the past couple years. Mainly I have been very frustrated with the poor customer service and bad attitude received at this store. I hope TJ Maxx management recognizes the importance of customer service and work with this store employees for service improvement.

I was in the Homegoods side of the Tj Maxx/Homegodds in Colorado Springs when a young man with a Tj Maxx name badge that read Adam on it asked me if I needed help. I responded with a yes and he went on helping me. I was intersted in a chair and he gladly helped me with it. He carried it up to the front as I requested. As soon as he had reached the front desk, the person in charge of the front desk started ranting and raving loudly about how he didn't respond to something she had said over the walkie talkie. I noticed he had no walie talkie on and he said nothing. He went about doing as she asked just acting as if he did have the walkie on. The way Adam handled the situation was very mature and professional. He carried out my item to my car without any question asked to him, I offered him a tip after he finished lightly placing my chair in my car. He gladly refused just saying that my satisfaction was enough (and that he wasn't allowed to take it). He told me about the return system if I didn't like the chair, which I graitly appreciated. I asked him about the woman inside who had raised her voice. He replied with a simple answer. "It's ok. It's just a dialy thing." With a short laugh as if it was nothing. He wished my farewell and told me to have a very nice. day. I told him the same, and I went on with my business. It is very dissapointing that a young man that works very hard to keep a customer like me happy be treeted like this. God only knows what could be happening behind closed doors.