Toast Takeout & Delivery
Reviews and Complaints

I live in a small town and two places use this app. Using it for pick-up orders is a snap. That works great.

Using it for delivery is problematic. It inputs my address incorrectly every time. It wouldn’t be a problem if the app allowed me to SET my address permanently, but it doesn’t remember when I change the address and even changes it to an incorrect address if my order gets interrupted and I just forget to double-check it. Therefore my food gets delivered to some neighbor! Luckily for us our neighbors are super honest and nice.

Would it be so hard to just let us set an address permanently? Or more than one and save them as “work” and “home”?

Fix this and it gets five stars from me. But when the food ends up on a neighbor’s porch because the app incorrectly decides I live there repeatedly? That’s a big problem.

I will not use this app again and I will definitely warn people against using it. If a restaurant is not well trained on how to handle the app on their end it creates a problem.

My order was never received due to the restaurant not paying attention. Only when I called did they bother to check the app for pending orders. I immediately asked for a refund as I did not want to wait an additional hour for my food and they said there was nothing they could do on their end and that I would have to cancel through the app.

This app has no customer service option nor any options to cancel the order. Not even a hotline for me to call in the complaint.
The restaurant refused to give me my money back and I never got the food delivered.

Poor handling on both the restaurant and the app for not having a customer support line to liaison with the restaurant.

Never got the $5 off. Popped up in the middle of my online order at one of the very few restaurants Toast services offering $5 off first order using the App so I backed out and loaded the Toast App.
Ordered and surprise- no $5 off.
Contacted customer support. They told me I should have entered a promo code. I sent the pics of my receipt showing no promo code. Matt in customer service decided to no longer respond.
I got an app “verification” code but no $5 off. Talked with owner of Lu’s sandwiches he said the App is responsible for money credit. Not Lu’s.
No $5 credit offered for a do over by Toast shows they’re not a serious business. If they offer $5 and the transaction fails, shouldn’t they really still honor it?
I guess not.
Another SCAM - deleting app. Do not recommend.
Yelping them too. Tell your friends I know I will. Hope the 1 star is worth that $5

This app is such a mess. Two restaurants right nextdoor to each other—one available for delivery, the other only take-out. Why? They are the same distance from our home. Other CONSTANT issues is that restaurants think they have delivery through this app, advertise it on their sites, yelp, google, but when you look it on toast it only offers them on take-out. And this isn’t about distance—one of the restaurants is about 1 mile from my home and walkable. I don’t even understand what the purpose of this app is or how it can compete when there are currently 4 restaurants they deliver (we live in the city, surrounded by restaurants) and we can get just about anything from other apps. I had to write this for restaurant owners because I think those are who toast is really hurting by making them believe they’ve got their delivery covered when they don’t. It’s bad for local businesses.

Ordered 3 drinks got none late delivery can only contact the store directly which will eventually pose a problem and can only receive refunds on incorrect orders from the store. Was still completed by doordash on the receipt and cost nearly 15$ for just those 3 drinks its far too much headache for not enough efficiency I believe stores are not accurately updating their accounts as well. My overall is a zero for lack of completion and most platforms such as these lack competency so I can go by the fact this was still technically a doordash delivery on a toast app I can’t see myself breaking the chains of Ubereats/postmates or grubhub and doordash. Unfortunately the bulk of my order was not delivered and took an hour to complete though it’s under two mile distance. In concept a food delivery app is nice but they all fail to complete what they promise with lack of efficiency or awareness.

I only got this app because the one restaurant I order takeout from uses this service. I had been going to the restaurant’s Instagram page and using the link in their bio every time I ordered but then thought the app might make it easier and faster. Nope. When I search for the restaurant by name, the app tells me it doesn’t exist. Even after I logged in and it shows me my previous orders it still can’t find that restaurant. And since I live more than a few miles from it, and it defaults to just showing me restaurants near me, it won’t show up there either. I can put in the restaurant’s address and the app finally deigns to acknowledge it exists, but that’s a pain to do every time I want to order something, since there’s no way to favorite a restaurant or anything to make it quick to get to. Really, really clumsy design. I won’t be using this app. My circuitous route of going through Instagram is actually easier.

I really wanted to like this app, in order to better support restaurants while we’re under lockdown. But this app is janky & there is NO SUPPORT for customers. They outsource delivery with DoorDash, at least in my area, so if you have any issues with your delivery... you’re stuck. (Since you don’t get DoorDash support.) And even worse, they put the onus on the restaurant for all issues. You can’t even contact Toast – like, I haven’t even been able to find social accounts. When my order didn’t show up tonight, I had to call the restaurant and the poor staff had to grab their manager to figure out a solution (on Valentine’s Day of all days, suuuper busy). They were kind enough to place the order again, but no idea whether the restaurant will get reimbursed or have to eat the cost of the 1st order. In which case, we both would’ve been better off using another food delivery service, even if they take a bigger cut...

A local restaurant started using Toast for delivery and take-out orders. The app is okay. A lot of back-and-forth to search what you’d like. It gives an option to repeat a previous order but you are not able to see the order before you select.

I will say I have have errors with my orders since using Toast as well. Items were missed and generally the cost is a lot more. And I don’t mean the $$$ delivery fee. The actually food costs more to order through the app.

I also do not like the auto-tip option. There is a feature to enter a custom tip; while that seems perfect, I have entered a more than fair custom tip but alas when I hit “place order” my tip magically*** is more than I set it to be. I just placed an order and paid THE SAME AMOUNT in fee and tip as my order?!? What?

I will try one more time and hope that Toast provides and update to correct this “glitch.” After that I will just continue direct with the restaurant.

There’s just way too much friction in the account creation and checkout process. The app somehow breaks iOS’s autofill capabilities, so I have to manually type in my name and contact info. Can’t you just use the native frameworks? Then, plenty of other e-commerce apps are fine with just using email address verification for authentication, but not this one, so I had to create a password. A password? What year is this? Then, at checkout, there’s no Apple Pay support, and again, it breaks autofill so I can’t have iOS fill in my credit card details. And there’s not even an option to use the camera to scan in my credit card info. So, I have to type that, too. All of this means there’s a serious amount of friction involved in placing an order. Surely Toast Tab wants to reduce this friction? They must have a high rate of abandoned carts. It’s a super hard time for restaurants right now—fixing these simple issues would make things better for everyone involved!

Do not use this app or interface. I have used other delivery apps with virtually no problems. This one I finally got as a favorite restaurant is only on Toast. Placed order and after a huge delay the driver eventually claimed the restaurant was inaccessible and refused to pick up the food. Restaurant said that could not refund and it had to go through Toast, but that the driver was lying as the road was open and spaces free right out front. Toast refused to refund and said nothing they could do, and would not even take a report on the fraudulent driver. After hours on the phone with every place involved with no luck, I gave up. Life is too short to deal with these idiots. So someone swindled me out of $150 and I got nothing but high blood pressure. This app is garbage and at the very least happily enables fraud while waving its hands and saying it has no control iver anything that happens. I will never use this app nor will I ever get food from any restaurant again that insists on using Toast.

I’ve used many food delivery app, this is by far the worst in both technical side and customer service. I used the app for delivery for the first time two days ago. The app charged 20%+ on deliver tip ($29) when I manually entered $5 and also double checked my entry. Note that this was for a delivery distance within 3 minutes. Secondly, when I called customer service, I was told that there was nothing they can do, and that they will only speak with the restaurant owner. This is after the restaurant owner told me to call the Toast app. So, I offered to do a 3 way call while I was on the phone with him, he said, “No, I can’t do that. Have a nice day. Bye” and hung up. I called the restaurant back and explained everything. The restaurant owner was shocked and called the Toast immediately. Then, Toast finally agreed to refund the incorrectly charged amount. Restaurant owner was sincere and kind. They will continue to have my business. Toast app, not. I’m removing the app and will never use it again.

Can you guys update your app so customers (like me) can see where the Toast delivery person is at on the map? It’s very inconvenient not being able to geographically see where they are.

Uber Eats
Postmates
Doordash
Caviar
Seamless
goPuff
Delivery.com
Instacart
Munchery
Eat24
GoogleFoo
GrubHub

— all of these food delivery apps have this, it is the gold standard.

Not knowing where they are can cause confusion when trying to receive an order. I’ve had people end up at completely different buildings and have also had delivery drivers get lost.

This type of implementation is crucial for a successful business model. You’re losing a lot of money by not having this: think of all the refunded orders for upset customers because their food couldn’t be delivered in a timely manner (cold food) or all the lost orders because person ordering couldn’t find courier.

By the way, I’m an app developer as well, and could implement this feature for you for your application.. and I’d do it for free. It would take me an hour to do so.

This is a delivery app used by many restaurants in Seattle. It feels like the developers don’t use it at all. And I think I know why (read below). For example, the default order setting is set for “pickup”, we keep forgetting to change the setting to “delivery” and end up having to drive to pickup our order. I’m flabbergasted that this passes quality control… I mean come on folks that’s not rocket science. If you’re so passionate about the pickup / delivery option then at least add a setting to default to “delivery” or “pickup”. Or even better, remember the last setting!

Also, the app relies on DoorDash, but it’s integration is super basic so it’s impossible to know where your order is except through some spammy SMS text. It’s like the app development was made through a mismatch of sub-contracts by 3rd parties. That would explain the lack of quality control.

I wish you luck in the delivery space. Given the sub par quality of this app and its high rating, it’s clear that the delivery app space is up for grab. May the best win!

Using this app is fraught with frustration.
1) logging into this app, it emails you a verification code, but when you go to check your email it logs you out and your verification code is useless. This chicken and egg scenario is only broken if you can access the app on one device and email on another device. And honestly, should be using an authentication app instead of email authentication.
2) The app recalled that I had placed an order with a particular restaurant previously, so I went to add those items back into my cart, with the intention of making a small modification to the order. So went to add the one new item, and when finished, the previously added items were dumped and I only had the one item I had just ordered. So, had to manually add in the other items I wanted.
3) While the app shows all the additions that can be made to an order, there isn’t anyway to remove an ingredient. The only option is to order something else.
For other restaurants, other apps have worked far better and easier than this app. I gave it two stars because I at least it took my order after about 10 minutes navigating the interface.

Decent App. Use it every day, but I have two problems with it:

1) Setting up Payment- there seems to be no way to set up a new payment option (new credit card) without first trying to purchase something. If you go to your personal profile, you can see your payment options, but there’s no way to edit them! What the...? You can delete them, just can’t add or edit. Sooo...you order something, then click payment options, THEN you can add a different card if you want. Not easy in a hands free world when I’m driving to work, approaching my garage and want to quickly place my order before I park and head to the coffee shop. What am I missing?

2) someone recently gave me a gift certificate to that favorite coffee shop mentioned in 1) above. On the back of the gift card, it’s says “powered by Toast”, and there’s even a scannable barcode. But guess what? there’s no way to load the gift card into toast. Soooo...while I have this cool app, and I have this gift card to my favorite coffee shop, all powered by TOAST, I still pay for coffee at my favorite coffee shop with my old credit card, and I’ve got 50 bucks sitting on a gift card I don’t use because my coffee is all paid for (on my old card) when I get there. Uggh!

Beware using this service: they don’t consider app users to be their customers. I placed an order for delivery, but it never arrived. I tried calling the number listed in the app by toast, but because the restaurant is in a food hall, it is just a general recording that directs you to the food hall’s website. With no way of contacting the restaurant, I called the only Toast customer service number that I could find. The guy on the other side said that the restaurants are Toast’s customers, not app users who place orders through them. His only suggestion for getting a refund was to call the restaurant and for the restaurant to then call Toast to process the refund. I explained (again) that I had already tried to call them and the listed phone number doesn’t work. The customer service person then hung up on me without providing any other contact phone number to get a refund. And a couple minutes later, my order was marked as completed despite never receiving my food. I ended up calling a different location of the restaurant that I ordered from. They were really nice and explained that their other location does not do delivery and Toast isn’t supposed to have it listed for delivery. This other location is now working on getting me a refund. I never leave reviews, but just wanted to warn other users of this issue with Toast.

I would’ve given this app a much better rating if I were basing my review solely on the pick-up aspect of it. It’s pretty straightforward, and the menu options available tend to be more comprehensive than what some of its competitors offer for the same restaurants.

Nonetheless, as I personally tend to order delivery more often than pickup, the inexplicably limited delivery radius prevents me from enjoying said benefit in most cases. As a result, I find myself left with far fewer restaurant choices in general on ToastTab if I want to have my order delivered.

It is frustrating to me, because I cannot understand the reasoning behind said strict delivery distances. Even though ToastTab is merely serving as an intermediary for DoorDash: facilitating the placement, payment, and contracted delivery of orders for various restaurants, they still apparently dictate the overarching limitations, on delivery distance, as I’ve l found that DoorDash DOES offer delivery for many of the places listed as “too far” on Toast, for a $0 fee, and at roughly 1/3 the delivery minimum!

So, not only do I lose out on the food, but the app and restaurant lose as well, because I walk away with the $30+ I was willing to spend to meet their minimum ($18 more than I would’ve had to w/ DoorDash directly), and neither of them profits either. It seems silly, when they stood to successfully execute such an obscene upsell without lifting a finger!

Comparable to the other big delivery services as far as navigating restraints, menus, and selecting options. I’ve only used for takeout and, strangely enough, table-side ordering. Does it’s job there.

Where this app/service falls flat on its face is auto-fill and payment processing.

First: auto-fill fields are not properly assigned and will prompt with incorrect auto-fill options if any at all. Not a huge problem but since you would only use auto-fill for setup it isn’t a big deal.

Second: Apple Pay is presented as an option at checkout but the “Pay with Apple Pay” button has zero effect. No error message, no authentication check, nothing but a slight color change to let you know that you have your finger on the button. When searching the in app FAQ the last mention of Apple Pay was a beta back in 2019. Is it implemented or not? It should either work or be removed from the app.

Third: Some restaurants in my area use toast to process payments made on premise. This was the most frustrating experience I’ve ever had in a restaurant. We were seated and given QR codes to start ordering. Not a problem, just different.

Scan the code, select my order, click submit and get prompted for card information. Here’s where it all goes down hill. I enter the card information and get hit with a $0.01 hold as if it just opened a tab but then it errors out. Retry again, new $0.01 charge and the same error. Try again with another card, same story.

The rest of my group has already ordered and some already had appetizers delivered by this point. Had to flag down one of the three employees who then had to get a manager. I finally get my order entered by the manager after the rest of my table already has their food.

At the end of this ordeal I had to go on a hunt for the manager just to pay my tab. A terrible experience, powered by Toast.

Long story short, the app works okay for takeout but if I walk into a restaurant and get handed a card with a QR code that pulls up toast, I’m walking away.

I placed a delivery order that was never fulfilled. The app claimed it was completed after 15 mins. I called the restaurant and hour and a half after placing the order to see if the food was still waiting to be picked up. It was. So I wasted my time and money waiting, paying for a service that was never fulfilled, and going out of my way to pick up cold food 2 hrs after it had been prepared. I tried submitting a “help ticket” requesting to at the very least have the delivery charge reversed. No response. There are enough other delivery apps out there that actually fulfill orders and care to make up for mistakes. The poor quality of the service this company offers & their lack of response led me here.

This app has terrible customer service. I had an issue where I was charged for food and never received my food. I asked Toast for assistance and all they told me was to call the restaurant. I told them I had been calling for two days and no one is answering. “Ryan” then blatantly lied to me and said he confirmed that the restaurant is open and I should call again. I go to the restaurant’s website where I learned that the restaurant is only open Wednesday- Sunday therefore him confirming that the restaurant was opened on a Monday was impossible! I will never be using this app again and I do not recommend it. Uber foods and Door dash are the way to go! They reimburse you and sort out the details with the restaurant themselves.

Despite ordering from a restaurant routinely (and allowing Toast to use my location) Toast picked another branch of the restaurant 45 minutes away to place my order. Most location apps will warn you that your service location is distant, but not Toast. I didn’t notice the mistake until I was at my local branch. So my choice was to drive to the other location (or wait 75 minutes on a busy Friday evening.) Ugh.

Earlier that week, I had thought I ordered breakfast on Toast and then gone to pick it up. The app could not show me my order, instead displaying “unable to complete this operation” or similar message. I had no idea whether my order had gone thru or not until I got to the restaurant and they told me they did have the order.

This app is helpful for setting up an account and seeing a menu but that’s about it.

There are a few things that they could do to make it better and since there isn’t a place to make recommendations I’m doing it here.
1) Allow a person to change their number or have multiple phone numbers. I should be able to call in an order on my home phone or cell phone, and husband’s phone without loosing points. Most families would prefer to use one account, especially if they are using the same bank accounts etc to pay for them.
2) Allow people to change and add payment options without having to make a purchase through the app.
3) Why is there an edit profile option if all you can do is change your name and nothing else in the profile section?

Do not use this app. When a restaurant was closed due to a power outage - Toast refused to cancel the transaction. When I made the $50 order through Toast the restaurant was already closed up due to lack of power. I didn’t find out until I got there - which is fine, life goes on - went home and cooked dinner. But I had to HUNT to find the Toast customer service (because they really don’t want to be bothered), and after several conversations, they have said they are not responsible for any transactions and they have no control over cancellations. Well I can see the “TOAST” on my credit card statement so they better find some control or get out of the payment gateway business. Lesson learned to call the restaurant directly so you don’t give into this racket.

I’ve had a terrible first experience with this app and it will be my last. I attempted to place an order on 12/17. Was repeatedly told that my payment method was not accepted by the restaurant. I tried three different credit cards and Apple Pay to no avail. In spite of the failure for the order to submit, my credit card was charged twice. The “start a support conversation” feature on the app doesn’t work. Ultimately I gave up on the order and went elsewhere. Thanks for making me take the time to contact my credit card company to take care of the mess made by this dumpster fire of an app.

It is beyond sketchy that users are forced to create an account AFTER building an order. In the future, I will be calling in orders and avoiding Toast like the plague.

I just downloaded the toast app to check it out and I’m already disappointed. I selected “delivery” for my address but when I tried to start an order for the 2nd restaurant on the delivery list, I got a pop up that says delivery is not available! If delivery isn’t available, why is the restaurant on the list? The list of restaurants for delivery is already pretty paltry, I counted and there’s only 13 options to choose from, which is apparently now down to 12. It’s also not immediately clear what the delivery fee is for each restaurant, I had to first add items to my cart in order to see the fee and wow was it was an eye-popping number for some of them! All in all I don’t think we’ll be ordering anything via Toast anytime soon since the other apps are still vastly superior.

I tried to log in to order breakfast this morning. The app took me to a screen requiring a security code. I never got an email with a security code. (Yes, I checked my junk mail ). I tried to order as a guest, but after I put one item in my cart, the app would freeze. I had to call the restaurant and order my breakfast over the phone. Later I called the so-called support phone number, which had more than a dozen options, none of which had anything to do with app malfunction. I finally just picked a random option to get to a person, who, after suggesting that I call the restaurant (“um, hello Buckwheat, it’s not the restaurant that’s failing to email me a required security code!”) confirmed with his supervisor that THERE IS ZERO CUSTOMER SUPPORT FOR USERS OF THIS APP.

Ordered take out via the “Toast App” two main items $$$ were left out of my order. When I called the restaurant in Davenport no one would answer the phone even though the restaurant wasn’t busy at all. The recording only says to order online or in person. When I checked the “Toast App” about missing items and a refund it instructed me to contact the restaurant directly. Very poor and lazy customer service not answering the phone. I realize people make mistakes but there is no excuse for poor, or in this case lazy customer service. I did enjoy the food in the past at Adlers but when half of an order is missing and you can’t even contact the restaurant or the ordering app to make things right, sounds like it’s time for me to move on to another restaurant and use DoorDash or UberEats in the future.

One major concern for me is the absence of options to cancel or modify orders. This becomes a serious issue when you are unable to get in touch with the restaurant to make any changes. Additionally, the app defaults to pickup, which makes it easy to accidentally select this option instead of delivery. I have personally experienced this problem multiple times, and as a result, I will no longer be using this app until it is rectified. While I typically notice the error right after placing the order, it is too late to make any changes. This issue seems to be unique to this particular app and has never been a problem with other ordering platforms. It can be incredibly frustrating to have no recourse to fix the mistake.

Overall, the app has potential to be excellent, but customer support is virtually non-existent.

I had a typo in my email so within their user help section they recommend you email them and have it updated, so I emailed them requesting the email be corrected that is attached to my phone number be updated

They recommended me to create a new account using a secondary phone number and then updating my email.

This is the worst customer service app ever they have no control to update the phone number or the email associated with it

I now requested any and all data of mine be removed from the database and their app

it is unclear why they would develop such a strict email / phone number, data control, definitely not worth the security risk that’s associated with this app. If you cannot delete our change, my phone number email associated with it
shows me that they will never delete your data.

Do not use this app

This app requires your VPN to be turned off in order to work and find the place from where you wish to order. Some apps work like this and it isn’t a huge deal to work around; however …

Upon temporarily pausing VPN in NordVPN, this app for the last THREE times has logged out my account and removed VPN settings on my iPhone 12 Pro Max.

At first this seems nuts. Why would an app do this? So, I gave it another chance and placed a second order, thinking that there was some other cause. But NOPE logged out and settings removed again. I then deleted the app entirely. Two weeks later I re-downloaded the app to place an order and bam VPN logged out and settings deleted.

Why would an app do this? To harvest your personal information. I won’t be ever using this app again and will warn others of what appears to be nefarious intent.

Apple Pay payments don’t work, very disappointing

Why can’t you see any details when clicking on past orders?

When selecting the option to use Apple Pay, the payment screen never appears.

No sign in with Apple. No Apple Pay. No map of all nearby restaurants. Very few options in this user’s area.

It wants me to verify contact information, HOW? You can tough the link all you want, it does nothing. I tried to scan a credit card, it told me the card was invalid. You lost my business toast.

I used two or three times, and loved it. Then one day it failed because of of some payment problem which it never explained. I used the exact card it would have used had it worked, no problem. That happened on two separate occasions. After that I uninstalled.