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Toyota

Toyota review: Parts

K
Author of the review
2:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchased a 2023 Toyota Crown from the dealership in Muskogee, OK. When we purchased the car, it did not have the 2nd remote. We have purchased mulitple vehicles in the past and always got good service and nothing was wrong with the cars that we purchased. We were told that the remote was on back order and that we would be contacted when it came in. Well, it has now been over 6 months and we are still waiting.

Now we have another issue with the Crown. We lost the XM reception. We again took it to the dealership in Muskogee, OK. We left the car at the dealership so they could research the issue. We were told that their mechanic went through the wires to determine if there was a loose connection. There was none and that the mechanic notified Toyota about the issue. They determined that the issue was the antenna and that one will be ordered to replace the one on the car. It has been over 3 weeks, and when we contacted the dealership, we were told that the antenna is on back order.

This has left us with a bad taste. After this we will no longer purchase Toyota.

Desired outcome: We would like to receive the 2nd remote and have the antenna replaced.

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  1. Toyota Contacts

  2. Toyota phone numbers
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    More phone numbers
  3. Toyota emails
  4. Toyota address
    1 Toyota-Cho, Toyota City, 471-8571, Japan
  5. Toyota social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Toyota Category
Toyota is ranked 1 among 27 companies in the Automotive Financing and Insurance category
#01 Toyota Toyota #02 General Motors General Motors #03 Buick Buick #04 Opel Automobile Opel Automobile #05 Honda Financial Services Honda Financial Services

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