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Toyota review: poor toyota service 58

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1:10 am EDT
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Hi All,

I would like to make a complaint about poor Toyota service I received in Malaysia, I've sent in my car twice for Toyota service center personnel to check on my internal car clock for keep on slowing down after a couple of days even though I've adjusted it back to the right time many times, the 1st visit I make to one of the Toyota service center didn't result in a part replacement, the technician was saying he has 'reset' my clock and it was working according to him, later I found the problem came back again, 2nd visit on 27th May 2010 I make to another Toyota service center the technician mention he has 'cleaned the fuse & contact point', but the problem re-occur again in couple of days.(their invoice#150V115370)

Both experience give me an impression that even though customer may have pay a premium to bought a Toyota which 'supposed' to be providing good quality car & world class customer service, but actual dealing with them actually just give customer headache and wasting time on resolving a small problem such as a clock issue which could be fixed by a simple replacement, after all how much is a clock worth compared to our valuable time spend on multiple visit & their reputation in stake ?

In another attempt on 4th June 2010 to sort out this matter with their freephone customer service at [protected] to claim my fundamental customer rights to claim defective part under warranty, the lady who handled my case mention she'll check & get back to me soon which she never did, this again shows lack of responsibility & accountability, with above poor technician competency & poor customer service received I hereby advice whoever interested to buy Toyota car please think again and check how many people has complaint about Toyota before you go into misery just like rest of us, its' no wonder so many Toyota car defects and complaints has came up of late, this shows the company is heading for closure soon, so be warn that your new Toyota car may not get the warranty they promise once their company closed down due to bad management & bad customer treatment.

Rgds
Dissatisfied Customer

Update by cloh99
Jun 08, 2010 9:52 am EDT

Some update to the matter above.

Today 8th June 2010 I've made another attempt to lodge a complaint via Toyota malaysia website to claim my consumer right, apparently some customer service manager by the name 'Mr. Saravanan' called me however he was not willing to provide a part replacement for the faulty clock, instead he 'Insisted' I should bring in my car to Toyota workshop again for his 'specialist' to further diagnose & troubleshoot the clock issue, though I've asked him what could his 'specialist' do to diagnose a factory assembled 'electronic clock' which based on my understanding is a non serviceable component, does his 'specialist' have specialised equipment to test the clock ? he can't seem to answer that but still insist on sending my car in for another checkup, I've re-iterated to him this will cause me have to waste another half day to one full day, however he 'promised' he could lend another car of similar make and model if my car need to stay in workshop, with this 'promise' I reluctantly have to schedule another appointment this friday morning (11th June) amidst my busy business schedule for this 3rd attempt to resolve such a small issue.

I do have my reservation this's just another ploy to 'pretend' they've 'checked & confirmed' my clock is working fine after their investigation, to be fair to any company of such business scale like Toyota I'm giving them 3rd chance to get this fixed right, if my prediction proves correct that even after this 3rd trip the clock still not being replaced and problem persisted I'll have to give up any confident left for Toyota, it's a sure thing Toyota is going for closure soon by the way they treat their customer, their customer service personnel have no idea what's constitute good customer service & that every company needs repeated business from satisfied customers to keep their company going, and the reason for such company failing is just because they failed to honor such a small warranty claim, I'm not even claiming for the other car defects I've noticed since the beginning which their service personnel always says 'it's normal for this problem to happen', thing s such as badly assembled door which needs to slam hard to get it closed properly, this type of car quality is similar to proton car, this proves again Toyota QC these days sucks big time.

A very dissatisfied Customer.

58 comments
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iabhornc
Jun 20, 2007 12:00 am EDT

This post is in response to a complaint someone wrote about a Toyota dealership in Wilmington. I couldn't agree anymore with it. I have been completely nauseated with each and every Toyota place in this southern state !These people are so greedy as I don't know what. I can't go into any of the dealerships down here and find out anything about the car(s) b/c these CORRUPT CAROLINA ! Are too incompetent to do anything right much less run a business. Not only that, but at every single Toyota place I have been to in N (auseating) C (owards) (a state full of southern ###S) the sales people are a bunch of rude ###s. You walk in and the first thing they want is "your car". Telling them, "I am only here to take a look at the cars" is worthless for they will still harass you. I have even gone storming out of these sorry, P.O.S., good-for-nothing Carolina dealerships for their irritating actions. A few I would tell you to avoid like the plague are as follows:

Mark Jacobson (NY PIG) in Durham
Cox (redneck hell) in Burlington
Town and Country (mexican hell) in Charlotte
Fred Anderson in both Sanford and especially Raleigh

Rice (triad) in Greensboro
Leith (sorry slow pokes) in Raleigh
Rick Hendrick (darn military) in Fayetteville
Toyota West (sorry minorities) in Statesville

Etc., etc., etc.

In other words, don't buy from any Toyota place in this state infested with sick, southern A! They will tell you absolutely nothing about the car. Here in NC, people do not care about providing good customer service and what not. These greedy ### only want to take your money and give you only what they want. Even the FORD place provided better service than these greedy North Carolina-loving! I hate this place (North Carolina) and everything about it (especially the sorry natives and the relocated ###S that keep moving here day after day after day).

Valerie
Valerie
US
Jun 03, 2008 5:10 am EDT

Watch out for Toyota of Danville, IL. If they tell you something is wrong with your car, take your vehicle elsewhere. I was told I had a nail in my tire, but I decided to take my car to Sears because of all of the shady stories I've heard about Toyota & their claims of practically everyone having nails in a tire. It's a scam... Sears couldn't find this nail because it didn't exist. Next time I went to get my oil changed, they said nothing else about the nail because it just simply wasn't there. Every single person I've spoken to who has gone to Toyota for one reason or another has had a nail in his or her tire. Are there really that many nails around Danville streets, or is Toyota of Danville trying to screw its customers? Hmmm...I'm going with the latter. My stepmom went to Toyota for here check engine light coming on. According to the Toyota mechanics "a mouse had gotten under the hood & chewed the wires." It would then cost $3, 000 to fix the wires & they said the car was "not safe to drive." Feeling a bit suspicious, my stepmom took her vehicle to another mechanic. He found that a mouse had not chewed the wires, but they were installed incorrectly by the Toyota mechanics. Since the part needed to fix the problem was only $10, we're all a little baffled at how Toyota came up with it costing $3, 000. I warn you, Danville consumers, be careful with these scammers!

Valerie
Valerie
US
Jul 10, 2008 11:56 am EDT

I came in for express lube - and technicians/service rep told me I need tire rotation. They said it will take 45 mins to an hour. I waited for 4 hours on the lobby - nobody gave me an update until I looked for the technician. They fin ally finished and gave me back the car.

Next day - the steering was wiggling/shaking. I took it back and technician/rep told me that tires were not aligned. And I have to pay extra to get it fixed. I argued with the people - they offered to rotate back the tires for free. I argued that I paid for the service and they should either fix it for free or they rotate back and credit back the previous charge on the work done - with a guarantee that the wiggling/shaking will go away. After hours of discussion - they decided to align the wheels for free. I'm still waiting in the lobby - hoping it will solve the problem.

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Fawaz Maalouf
Sep 17, 2008 7:41 am EDT

I purchased a Toyota Yaris car from Toyota car dealer in Lebanon. I asked them about the options and their related prices. I chosed to add on my car, provided they are factory installed, and this was confirmed by them, the options of power windows, central lock and radio for which I have paid some extra money.
To my big surpirse that these options found to be installed by the distributor and with a very bad and poor quality of material what represent a permanent threat of fire and safety to me and to my car.
I am so much concerned and worried about this issue and require an immediate solution to that from the manufacturer and compensation. Should otherdetails be needed I am ready to provide.
Regards

Valerie
Valerie
US
Oct 21, 2008 11:22 am EDT

Although I love my car (and all the other Toyota's I have purchased in the past), the recent delivery of my 2008 Yaris Liftback has left a sour taste in my mouth. Here is the laundry list of my recent bad experience.

When I approached the dealership a few months ago with interest in purchasing a Yaris, they tried to get a $500 deposit for a "special order" from me. After some talking I found out that there was really no such thing, they said they could only make a request to receive a car after it comes into port. At this point, I told them that if they can find a car I am interested in, I will give them a deposit.

About a month later, the salesman called me with a car he found. I came in, signed the paperwork, gave him the money, and was told that the car would be transported from the other dealer the next day. The next day when I arrived at the dealer, I was informed that the car had been sold to someone else even though I was told the car was mine and I had signed the paperwork for having the car transferred to my dealer.

They kept my deposit and another month went by. I ended up researching incoming vehicles myself and gave the dealer the VIN # of the car I wanted—the only factory option installed on the car were the fog lights. I specified some additional SET options I wanted installed on the car (interior lights, stereo, splashguards, mats, exhaust tip, and electrochromic mirror) and received an email from the dealer confirming these options and the price. The day the vehicle was to arrive, I signed all the paperwork, finalized the loan, had a temporary registration, but guess what? The car DID NOT show up!

A week later, the car finally did arrive--with a large dent in the driver's door no less. I was told that they would fix the dent for me during the week and do "whatever it takes to make me happy." Since my truck was in the shop (someone crashed into my truck a few days prior) I went ahead and accepted the car under the condition that they would fix the problem.

I scheduled an appointment for them to fix the door, and took my Yaris home. The next morning, during my long commute to work, I discovered the following problems: the interior lights installed were white and orange interior (not the blue ones I ordered), the stereo installed was a crappy Audiovox/Advent Stereo (which didn't work properly—audio from CD was unlistenable, illumination didn't work properly, and it wasn't the Toyota Stereo I ordered--not to mention they charged be $400 for this $50 sub-standard radio) the center armrest was loose and damaged, there was no exhaust tip installed, and the dome light switch was broken. Needless to say, I was not happy!

A few days later, I brought the vehicle back to the dealer for them to fix the dent. The dent was pulled and the result was satisfactory to me but it was not perfect—if you look closely you can still see a small dent in the door. With regard to the radio, the customer service manager had the service department look at the radio and they confirmed that the unit was broken. The manager said they would order me another stereo and I told him, "No way, this is not the unit I ordered and I am not going to pay $400 for a piece of *** Wal-Mart stereo."

According to the manager, the reason my car was delayed at port was because they ran out of the radio I had ordered and installed this one instead (without my approval.) I told the manager that this type/quality of non-functioning radio was unacceptable to me and that I would put my own unit in. I requested a refund for the broken unit and was told by the manager this “was not an option.” Prior to this, the manager had been cordial but his tone began to change after discussing the radio.

He had the service department look at my other issues and obviously told them I was a “troublesome customer.” When the car came back from the service department the paperwork said my complaints were “interior lights don’t work and center console is installed at wrong angle.” The mechanic’s comments were: “interior lights functional and center console angle is not adjustable and is built into the car per Toyota design specifications.” When I read this I was furious—I grabbed the service manager and told him to look at broken center armrest. I explained to him that I am not some [censored] customer complaining about “everything”, I am a mechanic with 16 years experience and know the difference between what is right and what is wrong. When I explained to him that I was complaining about the armrest (loose, not fully secured, with broken plastic around the bottom of it which secures it to the center console), he noticed that the armrest was indeed damaged—he ordered a new armrest and a new dome light assembly (which was also broken as I stated.) With regards to the interior lights, he said that would be something I would have to take up with the customer service manager.

When I spoke to my salesman he told me that he would make everything right and that I would be receiving a phone call from the customer service manager. Here it is two months later—and the issues are still not resolved. In order to make this right the following needs to happen: I need a refund for $399 for the Audiovox radio (I will surrender the unit back to the dealer or SET), and I need the correct interior light kit given to me (I will be more than happy to install this myself as I am done dealing with Harrelson Toyota in Rock Hill, SC).

This experience has been one of the most frustrating things I have ever dealt with in my life. In this country, when a person purchases a new vehicle, it is a given that the vehicle should be 100% when it is received by the customer—if not, then the dealer should “make things right.” As you can see, this has not happened. The dealer will not work with me, the distributor will not work with me, and Toyota America will not work with me—I have filed complaints with all of these entities and all of them give the same answer: There is nothing we can do.

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lisa ault
Nov 20, 2008 5:28 pm EST

We bought our truck at Toyota of Willimgton on June 2005. We were suppose to have running boards, dvd system, grill deflector, sun roof wind reflector, tonnue cover, jvl subwoofer. As of today we already put in a complaint. We have been to a lawyer in Willimton and had no response. My husband is disabled and I have to now write this complaint again. Is there any help out there that we can get? This is not right. This is my first time I ever had a truck that was mind and I was suppose to be happy. Well I am not and I will not give up. If this lawyer doesn't want to help, I will go to consumer affairs. This is just not right. We live in Myrtle Beach and we went there because the sales person said he had a really nice truck that was perfect for us. We spent the whole day there and wasn't even offered a drink. Then the price he showed us was the wrong price on the paper work that when they went to write everything up the sales person kept messing up the paper work. Listen after all day a car dealership all we wanted to do is to go home which was an 2 hours away. We were tired. Now can someone help us. Sincerely Lisa Ault

jimmy jessmey
jimmy jessmey
US
Aug 19, 2009 3:58 pm EDT

Buyer bewear—bought toyota camrey — started off with 21, 500 this was striped not even an auto trunk relealse we wer, nt show that so of course we assumed that being a toyota that they would have that it, s like 1950—was lead to believe that the extra warranty and oil change was only $386—and my wife signed did, nt even look at it thinking this guys honest "buyer bewear" so then i saw the add on after we signed for a total of a grand total of 25, 984.49—mind you this is a stripped camrey nothing fancy—with that price we could have had an le for 23.500 plus the tax, s and fees which would have come out the same for an le camrey—the extended warranty was the nail of $2, 116.99—and on check out siad we signed it yea we trusted them so $386.99 grew to 2, 116.99 and sold us a srtipped car pitiful ! In process of contacting toyota and ken amero of channel 12 they, ll win alright but just to know they lose in the long run, my son wants a car they lost that at $23, 000—oh yea trade it in next year $24, 999—oh the niegber like it and wants to purchase one—$24, 000—gee they made $2, 116 gooly they made $2, 116—oh too bad they just lost $318, 999 more than 1/4 of a million dollers including intreset—buyer bewear—jimmy jessmey

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Frank S W Bales
Cranberry Township, US
Aug 29, 2009 9:27 pm EDT

I'm having similar problems with a 2010 Toyota Sienna. DVD was dealer installed - but they over cut the roof liner so you can clearly see cuts. Plus, there is a large cap between the liner and the DVD.
I also got a remote starter. BUt, when you start the car with the remote, you can't unlock the doors - unless you stop the car with the remote. How dumb is that?
When they installed the DVD they made a mess of the interior.
When I returned the van to get the DVD fixed (it started to fall down), they lent me a van but told me I had to bring it back clean and full of gas or they'd charge me $80. BUt, the loaner was gross when I got in it (crakers, chocolate, kleenex...etc all over). Plus, when I finally got my van back they had used 1/8 tank of gas. So, I should have charged them $80 for cleaning their loaner and them not bring my van back full.
This is my first and last Toyota. Say what you will about GM, but I have NEVER, NEVER had a problem with GM service or "making things right" on a purchase of a new vehicle and I've bought 4 NEW GMs in the past.

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Jaresto
US
Sep 16, 2009 5:11 pm EDT

In 2006 Toyota RAV4 released a Technical Service Bulletin of a manufacturing defeat in the computer (EDC) that goes transmission problems. Toyota has not recalled the RAV4 I can only say due to the cost of repairs. This defeat is costing the consumer thousands of dollars to repair. I am one of those consumers. I was told by our local dealership that Toyota will only repair for free if the vehicle is under 8 years or 80, 000 miles, which mine is not. What can you do to help the average consumer with this problem?

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the big bear
dawsonville, US
Apr 08, 2010 6:55 pm EDT

I have 2003 toyota with 1.8 motor . Its N/g the has 73000 miles has had reg oil chages . I call toyota cs about my motor . They told me they wood give me 1000.00 for a new car or they wood help pay for a new moter when i ask how much i was told it is on case by case .then they told i had get the car to the dealer after phone calls i got them to cove the tow but i still have to pay to have it check out the dealer said he wood work with me about this very nices people a the dealer. I check around the ethernet i found there were a lot of people that have the same thing with this engine. toyota said there motor has no recall on it . the car is a the dealer waiting to hear about more to come

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JWH802
Glen Allen, US
May 03, 2010 12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purchased 2010 Toyota Corola in November 2009for my disabled ex-wife. Salesman promised a loaner car if car ever needed service - even for an oil change. Due to the recall of the sudden acceration problems and steering problems, the car was taken to the dealership in April 2010 to repair the acceleration and replace the steering column. They refused to give her a loaner car while they kept the car overnight. They drove her the 8 miles to her house in Gate City. The next day, when her car was ready, they refused to pick her up or deliver her car to her. SHe had to call a sister in Bristol to drive 25 miles to her house and take her to the dealership to pick up her car. They also promised her a full tank of gas but instead ran out what gas she had in the car and left her with an almost empty tank of gas. She lives on a small pension and can hardly afford this. Don't ever but a car from these people.

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roberto varona
Miami, US
May 17, 2010 7:01 pm EDT

I have a nice crusier 2007 4x4 fj
Imagine never having many problems in short time so
10k miles to the tires were changed from factory default were cracked
Damage se 15k miles power windows
16k miles on fuel pump noise damper
16.5k miles new gas pump
31k miles continuous noise in the fuel pump,
Left door makes noise solenoid
Whell steering discolor, after being repaired by the deler continues in the same condition and i do not receive an answer for poor product, my car is in perfect condition never use. This park all day and with a cover. This very low mileage to be in these conditions

Have a great product for toyota
I imagine that in 1, 2, 3 years or more will be as nice fj mi
Do not think i feel cheated
Check before buying a toyota
Rvarona_varona@hotmail.com

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AL-HAJRI, FAHAD
SA
Jun 14, 2010 1:43 pm EDT

Land Cuirser Engine Failure and Customer Relation

I would like to share with you my concerns and complain about service provided and customer relation of your dealer in Saud Arabia/ Al-Khobar section.

I have reached them with bringing my car Land Cuirser Model 2008 (JTMDU09J784013575)

Where it has unusual sound in the engine; and in short time they said it has to be replaced or fixed with all adjustments with spare parts under my account.

Unfortunately, I have tried to understand the reasons why the engine failed without any kind of alarm (light or sound), no leak, and no increase in temperature. My inquiry how is the most critical part of the car which is engine has not protected with any kind of alarm and it is the situation as I am sending you my E-mail. It is Toyota not any other car which I proud to own it!

Until know I have not be answered and I am frustrated where I kept my car on their shop waiting and seeking your support and help

My big family in all GCC countries (Saudi Arabia, Qatar, Kuwait…) Bni Hajer builds incredible and unique relation with Toyota for decades and I am sure they share me their feeling and support.

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AL-HAJRI, FAHAD
SA
Jun 14, 2010 1:48 pm EDT

Land Cuirser Engine Failure and Customer Relation

I would like to share with you my concerns and complain about service provided and customer relation of your dealer in Saud Arabia/ Al-Khobar section.

I have reached them with bringing my car Land Cuirser Model 2008 (JTMDU09J784013575)

Where it has unusual sound in the engine; and in short time they said it has to be replaced or fixed with all adjustments with spare parts under my account.

Unfortunately, I have tried to understand the reasons why the engine failed without any kind of alarm (light or sound), no leak, and no increase in temperature. My inquiry how is the most critical part of the car which is engine has not protected with any kind of alarm and it is the situation as I am sending you my E-mail. It is Toyota not any other car which I proud to own it!

Until know I have not be answered and I am frustrated where I kept my car on their shop waiting and seeking your support and help

My big family in all GCC countries (Saudi Arabia, Qatar, Kuwait…) Bni Hajer builds incredible and unique relation with Toyota for decades and I am sure they share me their feeling and support.

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simmone31
MY
Jul 23, 2010 8:14 am EDT

I totally agree with you. All the heads will not return calls or answer your calls. Their secretary is like an shield; will give all sorts of excuses from meetings to going outstation and when one asked when is the customer service manager coming back then she will say that your case is transffered to another person and when one asked to speak to the other person, she will answer she/he is not at his/her desk. Try writing in formally...after a few times you can sort the consumer tribunal court for help. I'm pist with their service too. Not even a courtesy call.

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simmone31
MY
Jul 23, 2010 8:23 am EDT

write in to newspapers...not many ppl can read your complaints.

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BillyM
Prineville, US
Nov 29, 2010 9:00 pm EST

Received a foot of snow at our house only to discover the 4 wheel drive isn't working. Took it in and was told that even though the drive train won't work without the actuator it isn't "considered" part of the drive train and even though the vehicle only has 41, 000 it's not under warranty and will cost almost $800 to fix. All they could say was there is nothing we can do. What about stand behind your product! Now we have a $30, 000 2 wheel drive!

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Melezza
EG
Dec 04, 2010 10:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dears,

First I want to introduce my self
I am one of Toyota Lovers since 15 years ago
I believe in Toyota as the biggest & greatest company in the automotive fields
One of my dreams to own of the Toyota models
My dream became a truth in 2008 as I own Toyota yaris

 Unfortunately, I faced a serious problem at Nov 2010
My car had a problem in a fuel injection in beginning of November
As of normal process, I sent mail to Toyota Service centre in Abou Rawash area
Repairing take 3 days (as I will explain in detail later)
Service Centre repot as there is no problem in the Fuel injection system
After receiving the car from my side, I noticed the same problem in the car
Using a truck to carry the car to service centre again (consuming full day for car delivery& repairing)
The car stopped again after only 4 hours of car receiving
Then, I obligated to wait 3 days for the truck to carry my car again
Another 2 days in the service centre to receive my car
The car stopped again after only 4 hours of car receiving ( I am not repeating the words)
This is really happened
Another 5 days in the service centre to receive my car tomorrow
However, I want to highlight some issues I faced during this bad experience:

1- Toyota call centre didn’t receive the phone calls (Follow up of my car status is unknown process)
2- Trucks is not available for 3 days to carry my damaged car (Toyota lost their clients to other unknown & unauthorized service centers)
3- Toyota employees has no interest in customers satisfaction (calling Mr. Sherif Complaint manager in Toyota) without solution
4- There is a time gap between finishing car repairing & customer receiving (No answer from call centre)

As you can see from the above mail
1- 3 weeks left now without my car
2- consuming time & money to follow up my car
3- I was in charge for my car delivery to the service centre using truck twice
4- Losing 4 working days in my current job to receive the car more than one time

Finally I appreciate your fast replay on my mail.

Please accept my respect and regards

Mohamed Elezza
E-mail: mohamed.elezza@etisalat.com
Web: www.etisalat.com.eg

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Carl du toit
ZA
Jan 05, 2011 10:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

had a bad experience with the local Toyota dealer here in Bloemfontein. I took my Avanza yesterday 04/01/2011 for a 60 000KM service. I received my car yesterday afternoon, did not check it because this was not the first time I serviced my car with them and never had dought about their service. This morning, I was made aware that my cars front fog light is broken and then they denied responsibility with an attitude. How can I trust a well-known dealer with my vehicle again? What will be damaged or stolen again if they have to work on my car again. If one can lie, he can also steal. What does one do next?

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Tanar
Marshall, US
Jan 17, 2011 1:16 pm EST

My RAV4 fell under the same 80, 000 warranty scam & sat for over a year until the new bulletin was issued that included the exact diagnostic codes as mine. Hopwever, because of sitting for over a year, the battery needed to be replaced, which wiped clean all the codes (I learned from another source). Since Toyota couldn't duplicate the diagnostic codes in the bulletin, they wouldn't fix my car. I have since learned that they KNEW the battery replacement wiped clean all codes until the new battery had at least 50 miles. Unbelievable that Tpoyota really believes that the issue of the Bulletin made them look good to the general public; however their failure to make good on it - speaks volumes.

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Angel420400
US
Feb 04, 2011 12:11 am EST

My 2008 Rav4 Sport had been making noises so we took it to our local Toyota dealer. The first time, they said they didn't hear anything. The second time, they said it was the motor mounts, so they were going to replace them. This was in September 2010.

When they were done with the repair, they told me that Toyota recommended a new transmission, but that the car was safe to drive. The part was ordered October 1st.

By the end of December, the car was not drivable at all (at least not safely). In fact, any time you tried to stop, the car would fight the brake (for example, my husband said to put the car in neutral any time I needed to stop). We let our dealer know and they provided us with a rental and said the car should be fixed soon.

Jump ahead a month - it is now the end of January. I was told by Toyota Corp that the part should be in between Jan 11th and the 25th. Guess what, it's not here. I am still driving the rental and can't seem to get my contact at Toyota on the phone. I don't even know what to do any more... all I know is I am PISSED!

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Paul Salas
Marietta GA, US
Feb 17, 2011 2:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Recall was to adjust gas pedal to correct accelaration possibility, after recall work was done car now has an annoying rough idle. I brought car back 3x but rough idle remains. Car was smooth and quiet but now its rough and noisey, like an old car with 150 thousand miles.I'm dissatisfied with Toyota and would like a new car, with the same payment and balance, my payment history is excelent and i should be driving in comfort.Please help me get some attention .

thanx Paul Salas [protected]

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Kris Moore
US
Mar 13, 2011 6:47 pm EDT

I purchased a 2005 Toyota Camry, LE, one week ago, used. I noticed while listening to the radio, the rear speaker making a funny noise. Upon investigation, I lightly touched the speaker, it crumbled into a big whole, the other speaker is cracked across, and I dare not touch it. I did not notice this when purchased, and I guess the dealer did not either. I plan on calling tomorrow to find out if they will repair it, but while online tonight, I ran across this forum, and there was 11 pages of other people who experienced the same thing. I felt it my duty to report this. I plan on showing the information to the dealer, as well. It seems to me this is justification for Toyota to make a recall and make restitution? Please advise! Check out this web-site and feel free to offer me any suggestions in order to get this repaired, recalled, etc.

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YMTS
EG
May 09, 2011 8:23 am EDT

Ater making the overall Service 2 on 5-4-2011 a the engine started producing Loud Sound, then i visited the service again they to solve this problem but the engineer responsible of the Car (eng. Ahmed Medhat) said that the reason for this sound is due to the change of Gas filter that was changed in the last service done lately and that he couldnt solve the problem till now and it is really anoying driving the Car with such noise ... i really cant understand that the offical service Center For Toyota in Egypt (Abbasia Branch) Cant solve Such a problem . please i need to solve this problem as fast as possible Because i m lgoing abroad at the end of this week on a Business trip.

Regards,
Eng. Yasser Shosha

Car Model: Toyta Corolla 2006
Chassis of the car: [protected]
Car no.: 18140
Contact Email: y_shosha@yahoo.com Mobile: +2 [protected]

T
T
T Sheroke
1510 Murphy Dr, US
May 09, 2011 10:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

A company and how it deals with keeping track of payments made means a lot to and speaks very loud. My daughter bought a car from Toyota a year ago and it seems that they can not keep track of her payments made. Not only that; she called them to talk to them and gave them her information they needed and thisguy proceeds to talk to her all about her account. Then when she complains to them about her not being able to access her account online because they changed up their site; this idiot she is talking to tells her that he can't discuss her account unless she signs in online. Are they for real? If they are that incompetent I will NEVER buy a car from them. You know they say word of mouth is the best advertisement so I will tell anyone I talk to never to buy a car from them. THEY ARE HORRIBLE!

NOT A FUTURE CUSTOMER

H
H
Hotel sahil
IN
May 28, 2011 7:48 am EDT

I would like to complaint about toyota camry 2007
Model given for service of a/c at Shinrai
Toyota at Worli. Mr godrej& ashok looking
after my car . It was shocking to know they
Don't have spares (cooling coil)will come after
30-45days as informed & it said cooling
Coils complain doesn't come.
I have been ask to take my car back
Not expected from company like toyota

C
C
curben
US
Aug 01, 2011 4:19 pm EDT

from Toyota Car Lottery International Promotions China,
reply-to toyotaclaims@consultant.com
date Tue, Apr 6, 2010
subject CONGRATULATIONS! From Toyota Car Lottery International Promotions China.

Toyota Car Lottery International Promotions China,
Customer Service Department
Toyota Motor Corporations, China.
28 Tanfield Road Tiaxiu lio Beijing China

PRIZE AWARD NOTIFICATION

DEAR Sir/MADAM

We are pleased to inform you of the announcement made today, You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM Participants were selected through a computer ballot system drawn from 2, 500, 000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program.

As a result of your visiting various websites we are running the E-business promotions for. You/Your Company email address, attached to ticket number [protected], with serial number 902-66 drew the lucky numbers 05, 12, 30, 11, 17, 43 and Bonus number 10, Your INSURANCE Number: FLS433/ 453L /GMSA and consequently you won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.You have therefore been approved for the payment of the sum of US$1, 000, 000, 00 in cash, including a Toyota camry 2008 model which is the winning present /amount for the Second category winners. This is from the total prize money of US$40, 650, 000.00 shared among the international winners in the Second category.

CONGRATULATIONS!

Please be informed that your won fund of the sum of US$1, 000, 000.00 is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names. Together with the port where your winning car should be shipped to.

To begin your claim, please call our claim agent or send email immediately to:-

Mr.Renben Liao
Foreign Services Manager,
Toyota Motor Corporations China,
EMAIL:toyotaclaims@consultant.com
Tel:[protected]

1. Full Name:
2. Address:
3. Occupation:
4. Age:
5. Sex:
6. Nationality:
7. Country of Residence:
8. Telephone/Fax Number:

NOTE: In order to avoid unnecessary delays and complications, please remember to quote your reference and batch numbers and other information provided above and below in every one of your correspondences to your claiming agent.

Congratulations'' once again from all our staff and thank you for being part of our promotions program.

Sincerely,
Madam Joy Tang
Online coordinator
www.Toyota.com.cn

M
M
mogg81
US
Aug 25, 2011 7:44 pm EDT

TOYOTA ONLINE CAR /CASH AWARD PRIZE NOTIFICATION.
From: alfred1@insightbb.com
You may not know this sender. Mark as safe | Mark as unsafe
Sent:04 July 2007 03:35:20
Reply-to:consultant_ukagentwhite014@yahoo.co.uk

To:

Security scan upon download alfred1.vcf (0.1 KB)

This is a notification mail regarding a program held on the 1st of July 2007, you are therefore informed that your e-mail address has been picked as one of the winner of 250, 000.00 pounds and a brand new toyota S R 1.8 .
Contact your agent,
Sir Terry Morgan,
E-mail: consultant_ukagentwhite014@yahoo.co.uk

is this a scam, looks like it to me!

J
J
jwhirsch
Flower Mound, US
Oct 08, 2011 9:13 pm EDT

Repair shops charge up to an hundred dollars to charge an air-conditioner. 60 dollars for the service and then an arm and a leg for the freon.

One can buy a recharge device and freon for $25 or less.

BUT TOYOTA in their infinite wisdom put the low pressure port in a place that is impossible for a 'civilian' to get to to recharge.

I WILL NEVER, EVER buy another Toyota prouduct EVER again. This is the final straw, this automobile has cost FAR too much AFTER we bought it.

K
K
Kleand
ZA
Nov 07, 2011 6:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

More than a year ago, I bought a Toyota Fortuner from Durban South Toyota. Only months after the purchase did I become aware of the numerous irregularities that took place:
- The excess on the trade in vehicle was, without my knowledge or consent, with the instruction and consent of a third party who was not my spouse or legal advisor, "loaded" onto the new finance for the Fortuner. This "loading" was in the form of extras put onto the vehicle, for example towbars etc, at prices more than double the true value, or even adding charges for things that come standard on the vehicle, for example the plastic side steps. The third party involved signed the invoices for these extras on the vehicle as well.
-the dealership further forged my income quoted on the finance application forms and said that I earned R8000 per month more that I true do, as stated on the payslip that I provided to them.

My second complaint is in relation to MFC, who did not query why the finance application amount was so large for a Fortuner and why there is a discrepancy between my actual income on my payslip and that quoted on the application form.

As soon as I became aware of the irregularities in this deal, I voluntarily surrendered the vehicle back to MFC. MFC undertook to investigate the matter. The vehicle has been standing in their warehouse for months now.

MFC intended to open a civil and criminal complaint against the dealership. The dealership have however ignored all correspondence with MFC and refuses to send the documents requested to MFC.

I am now being held responsible for the outstanding amount including back pay of missed installment land interest while the vehicle has been standing in that warehouse. The restructured installment, taking all the above into account, now amounts to more than R10 000 per month.

I feel like I, the consumer, am taking the fall for this obviously "bad" (to say the least) deal. Doesn't the new consumer act provide some protetcion against this?

J
J
JJohnson3724
Stamping Ground, US
Jan 09, 2012 1:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a new 2010 Tacoma and within 1 year rust appeared in the engine compartment. The dealer replaced affected parts as a "Good Faith" warranty. I soon noticed that a part on the brake system had been forgotten. I was assured that the part will be ordered. Well after numerous trips to the dealer and the wrong part every time here I am again on 1-9-12. Will they get it right this time? If it wasn't for the standing around and talking or hanging out at the food counter then the customers wouldn't be waiting for hours. Who's in charge here anyway?

F
F
Ferginide
US
Apr 19, 2012 5:56 pm EDT

I have grown up riding in Toyota cars my entire life and now as an adult I have the joy of “owning” a Toyota. I chose the brand for its reliability and comfort. However when a customer service representative calls and tells you your being “difficult” or “laughs” at you while you explain why your payments have been late; is less than comforting. I do not know what the “criteria” for being difficult is to a customer service representative or Toyota Company but I am ashamed to be on the other line, feeling sick and worried about any other call I receive from Toyota Motor group and their associates.

Will I be labeled as “difficult” in the data base? Will the next customer service representative give me the same belittling response when I answer questions? I work for a living and to have another individual that lives in the same country as myself not give me the respect as they would like to receive is very unnerving and sad depiction of what it means to be a working class American citizen that is not getting the respect from their fellow citizen. TOYOTA NEEDS TO DO BETTER.

S
S
Stroek
US
Jul 12, 2012 1:12 pm EDT

I purchased a 2009 Toyota Camry Hybrid at Kendall Toyota a little more than 3 years ago. I decided to buy a new traditional battery because they had told me the average life of my battery is 3 years. I went to Tire Kingdom, Sears, and several gas stations and was told that the only place that I could buy a battery for my car would be at a Toyota dealer.

I went to Kendall Toyota and was shocked to learn that for my car the only battery they could sell me was $354. and it only had a one year warranty. They told me that only Toyata dealers have this battery and this is the only one for my car.

I had to buy it.

I very much resented that Toyota has a monopoly on this battery so that no one else can sell it and that I was forced to pay a very high price(any price they wanted charge) for a traditional battery with only a 1 year warranty.

A
A
A.howes
Alameda, US
Jul 14, 2012 6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am a loyal customer since this was my 4th toyota in 3 years. Guess my luck ran out on this one! Was in a head on collision at about 40 days after buying. Some one ran a red light and i went to brake when my brakes went out. We crashed. Told toyota about the brakes and they called it normal. happened about 8 more times and i had to cut people off and almost side scrape them to keep from crashing . Took it in to toyota and they called it normal never even checking the brakes to see if they were wrong. Then i was taken out at 65 miles an hour on the freeway by a RN nurse who fell asleep at the wheel. I tried to brake to slow myself down so the impact wouldn't be at such a fast speed, but my brakes fell to the floor and failed once again. This accident took me from my career as a contractor for 2 1/2 years. Called toyota corporation and they refused to check my brakes. (They sent me a letter from legal dept.). My fuel pump system has failed and then transmission needs to be replaced. Toyotas final statement is "Have your vehicle serviced outside of Toyota. I have lost my life from this experience. My Credit is shot. I have to live between my sisters and mothers place. And my body will always have some pain. I am 43 years old and used to kite surf and hike... Couldn't get anyone to help me. Went to court and lost one trial. Its hard when all you want is your full life back... BEWARE of TOYOTA they will not treat you like other auto dealers right now ! TOYOTA IS INVOLVED IN A COVER UP RIGHT NOW... THEY HAVE INVESTIGATIONS GOING ON ... THEY ARE SELLING CARS WITH PROBLEMS TO THE PUBLIC AND THEY ARE FULLY AWARE OF IT!

V
V
vinodbmw
IN
Dec 24, 2012 11:48 pm EST

my vehicle met an accident and we handover the vehicle to the radha madhav toyota at guntur at 15-12-2012.They didn't change the spare parts even not answering properly and i found there some irresponsible fellows at sevice .If the same way will continue after two days i'll take the toyota company to consumer court

C
C
car compland
IN
May 24, 2013 9:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day,

sir .
my car is toyota etios 2011 in this model,
this is to inform you that i m not satisfied about the service of the toyota because there are miss comitment about the my car.this is my first toyota car & iam very bad feel in parchase this car, this car go to work shop 10 time but same battery & ac problam still no body reply me,

M
M
mm22
US
Apr 18, 2016 10:32 am EDT

4/18/2016

Just had my rear coil springs replaced at a cost of $569.00. The spring broke in half. My van is a 2011 and is under 50, 000 miles. This does not happen unless their is a defeat in the spring. This problem should be payed for by my Toyota warranty or a recall. But it was not covered under either, so I had to pay out of pocket. I have attached a picture of the spring. I want an explanation for why it broke and a refund of my money.

Michelle Legnine
[protected]

A
A
Anonymouser
Jun 22, 2016 3:48 am EDT

I forgot to mention that the check engine light has come on too. It almost didn't start and then it ran funny on my way home. I'm so upset that I'm in this situation.

P
P
parking
US
Jun 22, 2016 3:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a used Prius from them and had issues with the car less than 7 days after purchase. I went round and round with them for 3 years and just finally got rid of the car. Do watch out for the salesmen and get EVERYTHING in writing and make sure you read and understand EVERY paper you sign no matter how long it takes to read every word.

A
A
Anonymouser
Jun 22, 2016 3:48 am EDT

The pushy, loud and fast used car dealers at Camelback Toyota put me in front of an incorrect Kelly Blue Book value for an awesome looking 2007 Scion and got me to buy it for more than it's worth. Then two days after getting it home the transmission is clearly having issues. The dealership won't do anything to remedy the situation and when they called regarding a buyer's survey I gave them a piece of my mind. That's not enough for me, the world needs to know about these guys and their bad practices!

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