I had booked an auto rental with Autovia through Travelocity. I pre-paid $125.82 for an 8 day car rental. When I arrived on time to pick up my rental and fulfill the remainder payment due, I was asked for an International Driver License.
I was never advised that an International Driver License was required to rent a car at Milan Linate Airport...it was not mentioned in either the Autovia advertisement or on Travelocity's website.
Autovia cancelled my reservation at their field office... and told me that I could receive a refund through Travelocity.
I left and went back to the Milan Linate Airport and promptly rented a car through AVIS -- without the need to have an International Driver License.
This appears to be a well-used scam on the part of Autovia...knowing that Travelocity did not have the ability to issue a refund without the approval of Autovia..which was not going to happen. How many other Travelocity / Expedia clientele have been scammed as well?
I have been a recent consumer using Travelocity and Expedia during September 2023...spending over $750. in Italy and Germany.
I resent the inconvenience and pure arrogance on the part of Autovia during my attempt to have my reservation honored by the Autovia company.
Travelocity should be aware of this 'scam' and should consider not representing Autovia on their website advertising. My unpleasant experience should be compensated by Travelocity
I am appealing Travelocity's denial to pursue the refund and credit of $125.82 back to my credit card account.
My option will be to file a complaint with the Texas Attorney General's Office for Consumer Protection.
I would like to have a reply from Travelocity, accordingly.
Leon M. Raskin, JD
25 Stonehenge Circle, #7
Pikesville, Maryland 201208
Desired outcome: Travelocity investigated my initial inquiry with Autovia. After 3 attempts to obtain a response from Autovia...they refused to reply. I got scammed for $125.82. Wondering how many unsuspecting others have been scammed?