TrialPay
Reviews and Complaints

There is a payment pending on my account for 102.31$ from trialpay.com I shall complain to my bank to have this payment reversed but I am giving your company a chance to fix it I did not authorise this I am an aged pensioner who can I'll afford something like this. Patricia Macfarlane 59 gundesen drive urraween Queensland 4655 phone number [protected]

I had an account with them as a software developer (a merchant account then). When people purchased other items a license of my software could be selected as a prize and I would receive a few dollars for that.

Since sales were rare I asked Trialpay to pay me the balance of approx. $50 to my Paypal account and cancel the account. Request it 3 times and never received any answer from them. For me Trialpay is a total scam organization. Keep a distance from them.

I have no idea what has happened. I suddenly received an email informing me that TrialPay has decidedly opened a credit card account in my name, AUTHORISE It, without my approval, and charge a copy of Win-RAR AND a maintenance package with it. I've written two emails to them without any response or explanation as to what is going on here. How can a company possibly, legitimately, open a credit card account in someone elses name, authorize it, and charge a product to that account? I'm calling the police AND the FBI tomorrow as soon as they open and I'm filing a fraudulent complaint with the credit card company. This is insane.

I completed a Trialpay offer advertised on World Golf Tour where you sign up for a William Hill account, deposit £10.00 and recieve 3500 credits for doing so. I contacted Trialpay support who said I should forward the email William Hill sent me as confirmation of my £10.00 deposit. I recieved no such email and contacted William Hill customer services who informed me that they have no such policy of sending out confirmation emails for deposits so what Trialpay asked for connot be obtained therefore making their advertising false. I managed to obtain an email from William Hill confirming my deposit directly from their customer support team and I forwarded this on to Trialpay along with my case number. They have failed to get back to me since and will not answer my emails. I am extremely upset and disappointed by the actions of this company as they have asked me for something they know cannot be obtained whilst I have fully completed their offer leaving me out of pocket. Any advice and help appreciated.

Well I do the free offers and that is part of what they do since they are paid by the advertiser and one of the issues I have is if basically you can prove 100% that it happened, they can say you didn't anytime they want. OR if you are doing a survey to get credit and are half way done, they can say oops on your 10th question you no longer qualify...really? It didn't say anything about qualifying, what it takes to qualify or anything...so they get 10 questions which in itself is a survey and enough for companies to pay for and for all we know everyone doesn't qualify, there is no way of knowing, so you did the work, gave them a ton of info and they can just say sorry...you just wasted your time stupid!

Last but not least, there is no customer service so don't bother. It only works on a simple error. Anything major you are out of luck and they just send auto-scripted emails over and over, never answering questions...only saying and I quote (and this is all you will ever get)
"you must follow the instructions and complete the offer as per the full offer terms of completion. I sincerely apologize for any inconvenience, but as it is left to the discretion of our offer partner to establish the requirements for completion and customer eligibility, we are unable to credit you at this time.

If you would like to receive additional credits, please return to our checkout and select an alternate offer to complete. If you have any other questions or concerns, please let us know." So basically the "partner" can say I am doing a survey and on the 20th question (after I get all the info I need) the 21st question will say how old are you, and if they enter anything less than 200-years old they don't qualify.

So my suggestion, use them and roll the dice, get ripped off, I told you so and don't waste your time with customer no service.

I linked to a site called ProFlowers.com and spent my last $30 on an order of chocolates for my girl on Valentines day. The link from Kabam.com gaming site promises 190 game credits to be funded instantly upon completion of a $19.99 order. Nope. I got zero, zip, nada, zilch...Then I read the TrialPay reviews on here and am now worried I got hustled. It's only been a few hours but if they DO come through with my game credits, I'll update my review. If they DON'T give me what they promised...Well...I'm only 40 miles from their office in Mountain View, CA. I wonder how they'll respond when I'm standing behind the CEO in the parking lot.

Did a few trialpay offers for in game credits to get platinum "edgeworld"
24 hours passed, so contacted them, they said i used a proxy server to bypass security to take
advantage of an offer... being a network technicial i knew it was all bullcrap anyway.

a few days later i figured id buy some, spent $50... 6 hours has passed and im still waiting.
these guys need to be shut down.

Even if i get my credits i will never use a service that required me to use trialpay.
Other companies can do it instantly "ie like paypal, google wallet, etc etc" the fact these guys cant get it
together is a big red flag. I threatened to call a lawyer but honestly, that would cost more then what ive lost "and they know it"

all i can say is, never again- i suggest others follow suit.

This website is a scam. I completed an offer, followed all instructions and requirements, and was still not credited. I sent in a copy of my receipt to trial pay's customer service and they basically said that they can not confirm my purchase. They then suggested that I contact the company to obtain more information about my purchase. The company's customer service is not helpful and doesn't get back to you within the time frame that they promise. I will not be using this website again and cannot recommend it.

I recently did 3 offers on Trialpay through the game Batheo by publisher Clapalong, which I have not recieved the in game credits for.
(Most important)1. did the FTD offer for 150 free claps, emailed support the FTD confirmation letter, and personal info they requested after that. Have heard nothing since then and been given no credits.
2.) health insurance offer: completed health insurance qoute offer and have recieved no credits.
3.) completed the 2insure4less offer and have recieved no credits

this is after many, many emails back and forth over the course of a week.

TrialPay Support to me
show details 1:48 PM (6 hours ago)

Dear James,

Thank you for emailing us here at TrialPay. I am sincerely sorry for any confusion you may have encountered regarding your recent credit card purchase attempt to receive your Legacy Interactive game through the TrialPay checkout process.

After reviewing your customer log I can confirm that you have not and will not be charged for the 3 purchase attempts you made as they resulted in processing failures. The authorizations as they appear on your credit card statement will automatically drop off your account within 3-5 business days.

Again, I apologize for any inconvenience this processing failure may have caused. If you have any additional questions or concerns please do not hesitate to let us know.

Regards,

Kelly
TrialPay Customer Support

Thank You Complaint Board for your services.
Jim Laughead

Legacy Interactive Games uses TrialPay, to handle their billing for their merchandise, which is mainly downloaded games.

What happens when you order something with your credit card, and click on SUBMIT, It looks like it doesn't go Thu, and a sentence in RED comes up to check over your transaction, so you check it out, then click again, and the same thing comes up again. At the same time they are billing your credit card every time you hit the SUBMIT button.

What TrialPay does mainly is if you buy or try a certain product like Netflix movies, they will give you a discount on the product, if you try it for a certain length of time, after this dealing with them, I wouldn't trust this company as far as you could throw them!

What happens once one company tries a SCAM, then others will follow! Just like what Happen on Wall Street. You can now file a Complaint with the FBI, if you feel you been SCAMED, which I intend to do. FBI now handles Internet Scams.

I have contacted this company by e-mail 5 different times but no answer. I can't find a phone number for customer service.

This is the last E-mail I sent to their Customer Service:

There are three things in Marketing
QUALITY SERVICE AND PRICE! YOU HAVE FAILED IN ALL THREE, Your president and CEO talks about scams, well he should look at his own company. I tried to order from Legacy Games, Emergency room CODE Blue, last Saturday, and you took my money double and even tried to triple charge me for the game. However the third charge was blocked. Your billing seem to me to be a FRAUD, as it shows that it doesn't go thru and then you try again, and again, at the same time you are billing my credit card 3 differet times for the same game. I want all the money you took from me back, or I am going to file information against your operation. $39.90 I belong to Facebook & Twitter, and certainly let then know of your method of operation. This is the forth time I have e-mailed you and have no answer except a automatic reply, and you seem to have no phone number for customer service.

On 04/27/2010 I completed an offer via TrialPay in order to receive free episodes of Family Feud, a game I play frequently on the internet. The offer itself was deemed as "immediate" and referenced that I would receive the 36 episodes within 30 minutes. 30 minutes came and went, and now 3 days later I still haven't received credit. I've contacted the company on 2 separate occasions via e-mail and received what seemed to be a computer generated automatic response which was not helpful. Consumers, beware!