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CB Restaurants and Dining Tropical Smoothie Cafe Smoothie given in wrong labeled cup (peanut allergy)
Tropical Smoothie Cafe

Tropical Smoothie Cafe review: Smoothie given in wrong labeled cup (peanut allergy)

M
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5:36 pm EDT
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My daughter ordered 3 smoothies & they were labeled incorrectly. She was given the peanut paradise smoothie (labeled as her smoothie - beach bum) & she has a severe peanut allergy. We had to call 911 & she had to be treated for anaphylaxis (given an EPI pen, steriod, Pepcid & other meds. We have reached out to the mgr & owner multiple times with no reply after the mgr admitted it was her fault & she should not have labeled the cups & left. The owner offered to remake our drinks. This is insane given the event that occurred due to their employees negligence.

Claimed loss: Hospital bill & co-pay

Desired outcome: Would like to know the franchise owner cares & will help with the hospital bill

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    Nov 15, 2024
Tropical Smoothie Cafe Category
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