Truist Bank (formerly BB&T Bank) review: Account on hold because of check

This has been a complete nightmare. I sold a rare Garcia beanie baby on November 30th 2023 and received a secured cashiers check for $5,886.55 from the client. Went to cash the check and it was placed on hold the next day. I had no problem as I know they have to verify checks that are over a large amount. What I experienced was not only did they freeze the check but my entire account and I received a direct deposit from my regular job dec 1st 2023 that I haven’t even been able to see before they froze the account. I spoke to someone on Dec 1st and was told I would have to wait 7 days which would be the 8th however when I called again I spoke to someone who said the 11th. Why is it that you all aren’t on the same page and have no information for me when it’s regarding MY MONEY. I need the bare minimum and that’s at least for my check to be released. I can’t log into my account, can’t use my card or anything. Please fix this, my entire life has been placed on hold and now my rent is 6 days past due because I can’t pay my half.