Truist Bank (formerly BB&T Bank)
Reviews and Complaints

Who is accountable at Truist? Who supervises and do they care about how

poor customer service is?

We have a digital check machine from Suntrust (before the merger that was a big mistake). Recently, I requested to add an account from a separate company.

I requested this on 8/14 have received numerous "dead end" emails that go back and forth with no resolution, spent 2 hours on the phone yesterday speaking to several different folks from Merchant Services and Treasury, and was hung up on by one lady in Treasury. I ask again - WHO IS SUPERVISING THESE EMPLOYEES?

I am traveling to Paris, France on the 13th. The charge for the apartment I rented through VRBO. The company attempting to charge is Paris Autreme. I contacted the Truist Fraud Department to verify that the transaction was valid. I was told the hold would be removed as it is a valid transaction and the charge would be accepted. This took 20 minutes. It was not. I had to go through this process again which as required 90 minutes of my time with no success as yet. I have banked with the iterations of Truist for 40 years. I was a member of the Private Banking group. I will be changing banks as soon as I return from this trip. The charge has yet to go through. This is unacceptable.

I paid off deceased fathers car. Gave them original death certificate and payoff figure March 27,2023. I was told I would receive auto title in mail approximately 3 to 4 weeks.

On April 12th called Truist Bank I was told electronic title was released on April 6th.

I called PA department of transportation on April 24th and was told the Lein was not released. I called Truist Bank again they responded with The bank is backlogged. I was on phone for forty minutes. On May 18, I was on phone again with Truist Bank for forty minutes (with employees child crying in background). I told her I wanted a supervisor. Supervisor said I had to contact closed Auto Account Dept But they do not have a phone # only a fax number. So I take another death certificate, the receipt from Truist Bank showing the payoff to my local branch, which were the only helpful people in this transaction, they fax my information which I have already given to bank. On May 22 I received a letter saying loan was satisfied BUT no title to the car. I call PA department of transportation and the loan has not been electronically released. So needless to say the bank has yet to do their job.

NOW I go to an Auto Tag facility who charges me $86.00 to claim lost title BUT PA department of transportation claim the title is not lost. Truist Bank has not electronically released the lein. With help from auto tag company I did receive the title on July 27th. I waited 4 months and paid $86.00 and many hours on the phone with untrained personnel working from home unable to reach any supervisors, for a paper that should have taken 3 to 4 weeks and been totally free.

My husband and I have been banking with BB&T(nowTruist) for 20 yrs or more. Maybe once every 2 years we have an issue come up with a fraud attempt or a fraudulent purchase on our account and its was easily resolved. May 30th 2023 we had alerts from Truist about possible fraudulent purchases. My husband contacted them immediately. They fixed the problem right away. It was over $1000. Six purchases to Target, one to dicks sporting goods, one to Lowes, and one to Walmart. A week later we got a letter saying the Lowes purchase and the Walmart purchase wasnt fraudulent bc the merchants said so. That they were going to take $774 out of our account. And they did within 3 days.These purchases were made on line with my husband work email and his bank card but checked out under guest. These purchases were made /and picked up 2 1/2 hours from where we live. At this time we were on vacation at the beach(which makes it 3 1/2 hours).Our bank cards show we were at the beach. I even purchased tickets to pirates voyage online (with same card)around the same time all the fraudulent purchases were made.(but we werent contacted until the day after)This was all discussed with 4 fraud people and a Fraud supervisor. We even had a second review which is a joke bc they just say the same thing-The merchant said it wasnt fraudulent so its not fraudulent. So I guess now anyone can hack your card and use it and if the merchant says its not fraud then you are out of luck. The fraud department should be able to look at the whole picture- locate IP addresses, all the other purchases locations to determine we were not in the same place etc. We will be finding another bank. This bank doesnt protect or stand up for their clients. The fraud department needs some major training. A lot of wasted hours on the phone. I do not trust Truist. $774 might not be a lot to some but it is to us.

Horrible experience, I have been waiting 6 weeks for the lien release for my car.

this has cost me time 8 phone calls! Money because now the car is worth less and I'm still paying insurance on it! Their customer service is beyond horrible and the staff is not knowledgeable at all. I was told by 5 different people that it went out to New York State Dept of Motor Vehicles Well folks nys dmv does not hold electronic titles!

Spoke to a witch names Joy, that's rich a witch with a name Joy! Condesending and outright rude. How she has a job in customer service ? Listen to the recorded call. I am in the car business and will never recommend this bank to anyone, even someone I don't care for!

Good Riddance!

Even this trying to write a comment is a nightmare! Can't use capital letters? the abbreviation for new york state is ? nys

Run do not walk Run and never look back

We had checks stolen out of a local post office. The checks were made payable to LLBean MasterCard and Commissioners of Carroll County. A Juanita E Scott endorsed the checks and remotely deposited them into BOA. We filed a Truist fraud complaint C-[protected]. Truist fraud department first said we had to complete and sign an affidavit which we did. When I followed up two days later they said the payees on the checks had to file the affidavit. Asking LLBean MasterCard to affirm a check they never received was fraudulently endorsed seems illogical. They never saw the check while we have the front/back images. We are trying to get LLBean to send us a letter but doubt we will make the 10 day time period we have to get this information. The manager of the Eldersburg says we are not getting our money back unless we can convince the two payees to swear to something they have no knowledge of. No one can explain why the affidavit guidance was one way on Monday and another of Tuesday. The Maryland State Police Report is 23-MSP-027275. So I guess my 88 year old father is out over 2200 dollars. In the meantime Truist can get reimbursed from the Federal Reserve because I filed a police report and gave them the number. What is Truist going to do with the windfall? Celebrate while senior citizens on fixed incomes lose their ability to pay their bills? The current Eldersburg branch manager should not be in customer support. I know someone who left a branch because of her. I also had one your representatives give me incorrect information when I opened a checking account:Alyssa Groves.

What I would like to see is the money returned to bank account ending in 1936 and Truist work with BOA so checks that are not endorsed correctly are not paid. Is that too much to ask? Combined time my family has spent trying to get this resolved in excess of 20 hours. How much time has spent providing customer care?

The Maryland State Police are going to subpoena the bank records of Juanita E Scott all thanks to the investigation my family did.

Five years ago the bank would have reimbursed the account immediately. Instead of being treated like a victim we are being treated like a criminal.

What ever happened to the customer service BBT had

Truist Bank took $8000.00 from my credit card account !

I didn't request this transaction and was unaware of charge to my account until 3 days after the money had been removed !

How do I get this charge off my credit card account ?

My credit card balance due was $ -.011

They used my available credit on this credit card to withdraw the $8000.00

Thank you

Kathryn Mueller

[protected]@gmail.com

[protected]

I've called customer service several times and I'm currently on hold with a branch now, 33 minutes and counting.

I simply called to ask for assistance with transferring funds from my personal checking account to another Truist business customer and I've gotten nowhere.

I will remove any assets I have from Truist as when I needed them most, they couldn't assist.

They will merely be a bank I obtain loans with at the lowest rate possible vs allowing them to hold my assets. This may be the 2nd time I've ever call Truist in the 6 years I've been a customer.

I'm still on hold...as of this writing. I an investor and I'll share out with like minded people my experience as it was below subpar. I've now been on hold for 38 minutes.

I’ve been with Truist since they were Suntrust so about 11/12 years. I’ve mobile deposited checks all the time including 2 weeks ago I deposited 2 one of which was my paycheck from a another bank. Well today I made a mobile deposit for my paycheck and big yellow letters popped up saying hold and to check my email. I did so and it said my funds would be held for 6 days. I contacted the bank and nobody not even a supervisor could explain this to me. Said it was an automatic message again I went all through my emails to see if I had ever gotten before and I hadn’t and the fact nobody can explain this to me is very unsettling.

I am located in Dallas, GA. On April 9, 2023 I was a victim of over $3,000 in fraud on a Truist credit card. I was attempting to order a pair of boots from what appeared to be a legitimate “Boot Outlet”. As soon as I clicked on “place order”, charges began hitting my credit card in seconds. I locked my credit card, but the vandals kept attempting to put more charges on my card to something called “Talent Search”. I called Truist Fraud Line and reported this within minutes of these charges hitting my card.

To date this issue has not been resolved, and the charges remain on my card, accumulating interest monthly. I have called the fraud number several times, even visited my local branch office, only to be told that it is “still under investigation”, and I should “continue to make payments”.

Yesterday I called again and was told by “Celeste” no notes were added to the case #C19686 by the previous call I made on July 17, 2023.

I want these charges removed from my credit card. Everyone I have talked with (friends) who have been victims of fraud, state that as soon as they reported the fraud, the charges were immediately removed from their credit card.

It even states in Truist policy that the charges would be removed within 10 days of fraud being reported. Why hasn’t this been done on my account?

I told “Celeste” whom I spoke with yesterday, that I WILL NOT make another payment. This is beyond absurd and ridiculous.

Please advise. If this isn’t fixed, I will change to a different bank entirely.

Thanks for any help you can provide.

I have been trying to reach someone to inquire about opening a money market account in my daughter's name. Mostly, I'd like to know the current money market rates you offer. However, every time I call, your computer gives me the runaround and won't let me talk to a person. It just assumes that I'm calling about my account and keeps asking for my account number, anything they can do to keep me from talking with a real person. This is very frustrating. When I say "representative" I expect to talk to a real person, not your AI computer which is apparently not very intelligent. :-( I would visit a branch, but I work during the day and can't get to the branch until you close.

I opened a business bank account for a non-profit organization for which I am a board member on June 21st 2023. The account was approved, and after about 2 weeks I was contacted by a bank account manager representative to set up my online credentials.

On July 12th I transferred an amount of $3063.82 into the account.

Today, I tried logging into the account, and received a message: "Your online access has been restricted for security purposes. Please call [protected] Monday to Friday 8am-5pm ET to restore access. Press option 3 for Checks/ATO/Online & Electronic payments and option 2 for Account Takeover/Online Fraud."

I called customer service and was informed my bank account was closed and I won't be able to reach my funds until 30 days from now. I tried asking for a manager, but was told that this was part of what I signed in the opening documents and there is nothing I can do about it now.

Basically, the bank closed my account for no reason at all and is holding my organization's money hostage...

I used Truist online banking bill pay, as I always do, for my new United Healthcare insurance payments. Four payments of $457.70 were paid to United Health Care but processed, paid, to Golden Rule. I don't have an account with Golden Rule. The payments were routed internally and incorrectly from Truist online banking. United Health Care contacted me advising cancellation due to no payments. I had to double pay using UHC website to keep my insurance. I have spoken to UHC, Golden Rule and Truist Bank since March with no results each new time I try to resolve the problem. I have faxed and mailed proof to Golden Rule twice, with no response. I have filed claims with Truist which were denied! I spoke to Golden Rule and UHC on July 10, 2023 again explaining the problem. Both supervisors advised it is a Truist error. I called the Truist representative I have been dealing with advising I need to file an appeal. No return call. I need my $1,830.30 returned!

I had an auto loan with Truist bank. The loan was refinanced with another lender in may 2023. At that time I had cancelled my auto warrant. A check was sent and received from truist bank on may 10. Truist bank told me that they will sent me the overage. I have been calling them since may and they keep telling me that they are going to send me the check. It have been 3 month of communication without any resolution.

My name is Jeanine Wilson. My complaint is Truist Bank has cashed the GAP REFUND check sent to them by the dealership where I purchased the vehicle. Checked with the dealership and found out Truist Bank has received and cashed the check as of June 28,2023, but Betty tells me because of where I live they can hold my refund for as long as they want! I want my refund that has been paid to Truist Bank to be paid to me! Shouldn't matter where I live you have the refund and the vehicle was paid off as of May2,2023...WANT MY REFUND!

There was a wire fraud that TRUIST approved to leave our business account. Approximately 5 hours after the bank allowed this to happen, TRUIST contacted me to ask if I approved the Transaction.

Why bother calling when they knew they allowed the money to leave.

A few months later, approximately another $2,000 of charges (debits) were authorized. TRUIST never contacted us to inquire on approximately 25 transactions.

How does this happen. Suntrust was constantly calling and stopping transactions.

A TRUIST representative told me that our money went into a Bank of America account and they had a person's name for that account but couldn't get resolution or refund me our money.

Why is there not a Class Action Lawsuit against TRUIST?

I have been having a problem with somebody trying to access my account. They keep getting my user name but have not been able to get password. This has been going on for months now and Truist bank tells me to change my user name and password. I have done this many times and after about 3-4 weeks the same device is at it again. I can't tell you how frustrating it is and then to not be able to get a hold of a person on a Sunday for security purposes is ridiculous. It has gotten so bad since the merge.

I join a liquidity mining pool on 19/4/23. The liquidity mining pool website is sundefi.app. The daily return is ranging from 1.4% - 4.2%.

To join the website, I use Trust Wallet downloaded from Apple Store. My first deposit in USDT was on 19/4/23. My last deposit in USDT was on 29/5/23. The exchange that I used to buy USDT is Binance.

Everyday day I can see my investment growing. My total investment is USDT 314,565.49. As of today, my total investment had grown to USDT732,265.

I am waiting for mining period to end in July so that I can get back my USDT.

I was very confident it's not a scam because I am using Trust Wallet. Trust Wallet is considered one of the most secure hot wallets in the world. It protects online interactions using military-grade encryption and keeps your private keys secure with bank-level security. You can use FaceID, TouchID, or conventional passwords to access your wallet.

There's only money transferred in & no money transferred out from my Trust Wallet. However on 29/6/23, I discovered that there was money transferred out which was not shown in Trust Wallet but shown in Safepal.

On 29/6/23, I realized that I had been scammed by Trust Wallet.

I had file complaints to Trust Wallet customer service and my tickets are closed without response.