TurboTax
Reviews and Complaints

The sender's email
[protected]@gmail.com
Message
May 5, 2001
It has now been THREE MONTHS since I filed my simple 1040-SA federal tax form on March 5, 2021 via TurboTax, with instructions to deposit my refund directly to my bank account.

This is the third time I entered a message via this email question and have not received a single reply or indication that the IRS have received this letter.
Because of the IRS's inability to efficiently process my return and refund the thousands of dollars I plan to file the Voluntary Withholding Request form W-4V to stop all withholding so I will be in control of my funds, not the IRS.
Joseph J. Sinkwitz
Scottsdale, AZ

I have used TurboTax since the late 1980s, but I will never use it again.
I e-filed my return on February 23, 2021. I filed married, filing separately.
I answered every question all along the way, and TurboTax "reviewed" it and said there were no errors and my audit risk was low.
I always have the program check my return several times while I'm entering information, and there were no issues raised this time, as usual.
It is now June 1, 2021 and I have heard nothing regarding my refund.
Clearly, there is a problem with the program, as this has never happened before. Excuses offered include: COVID-19 delays in mail delivery (I e-filed and supplied my direct deposit information), IRS staffing (Returns are processed by computer) and "some returns are reviewed." I don't believe any of these excuses for the reasons I have listed.
I paid the usual $50.00 for this program and sat and waited as it "updated" every time I returned to the program to finish the return.
I either want the $50 back for an obviously defective product, or instructions about what to do about a new problem with TurboTax Deluxe 2020.

I was not able to use this due to receiving backdated benefits from government. It did not say this on the box and they have not reimbursed me. I sent 2 emails with no positive results. The first email was ignored and I did not understand the 2nd email reply.
Since I was not able to use the product I should receive a refund. If turbo tax checks their records they can see I was not able to use the product for the 2020 tax year and so they should refund me. The product was purchased from Costco on Winterburn Road in Edmonton Alberta.

on May 13, 2021 iried to file my income taxes paid $60.00 but couldn't because a hacker filed a return using my 2018 information. I had to print out and mail my return costing more money. Turbko Tax is not secure avoid using them. I want a refund of my $60.00. Since uou did not live up to our agreement and caused me stress and additional expenses.

I used TurboTax Live Basic, to file my Federal Taxes. The website says a tax professional will look over the return before it is filed. The website also says they guarantee that I will get the maximum tax return or they will refund my money. I later found out that I was supposed to put $1800.00 on line 30 of my return and that would cause me to get the $1800.00 stimulus check from the IRS. I did not do that and TurboTax did not catch the error, so I did not receive the $1800.00 Stimulus check. I now have to file an amended Tax return which the IRS is saying will take (16) weeks to process. I could have used numerous free on-line tax preparation services and filed my Taxes, but I paid TurboTax $80.00 to look over my return and my return was filed incorrectly. I would like TurboTax to refund my $80.00, I called customer Service and they directed me to a place on their website that says once I file my taxes, I am no longer entitled to a refund, as filing means acceptance of their service

I have used turbo tax for about 10 years maybe longer this year I have had nothing but problems with it, this is my last year to use them. First, my refund could not be direct deposited because of something in their program and when I filed my kids taxes same problem, they have to get theirs by check, also it is now 5/21/21 theirs accepted 2/13/2021 and still no refund, so what good does it do to file? Second, because they would not direct deposit, the stimulus checks can not be direct deposited so it screwed up everything, by turbo tax, I will not pay for this headache again

Turbo Tax did not update or provide a tool for Texans, deadline has been changed on feb-22nd to file is been extended do to cold weather and disaster relief act.June-15-2021 for 2020 tax year. TurboTax software forced people to file or do extension on May 17th software doesn't recognize June 15 th disaster relief deadline!...Still no update as of today May-18-2021

I had a simple question, clicked on the live: Connect with live help button expecting to chat with a live person who could answer my question. Instead a bot scrolled through a bunch of tips that had nothing to do with my question and then told me to call a phone number saying wait times were only 5 minutes.

WAIT TIME WAS 1 HOUR, NOT 5 MINUTES.

A bot is not live help it is a BOT that cannot think outside it's programing.

I am paying to use this service. I am still currently on hold, and am being told my call is important. Well it does not feel like my business is important.

Your website advertised live Help and did not provided live help. That is false advertising.

I have filed the past 2 years with Turbo tax and didn't have a problem. but them moment I had a simple yes or no question I was not able to get my question answered in a timely manner.

If you can not provide live help that you advertise i probably will not use TurboTax in the future.

this has been a huge hassle for a simple yes or no question

Dear Turbo Tax,

I filed on February 27th, 2021 for my state and Federal return online with paying the fee. I received my state return on three weeks. I even mailed in a copy of the federal return and still have not seen the electronic transfer into my account been 3 and half months what is wrong?

Mr. Dennis Walsh

5/14/2021: I have filed my taxes with turbotax for several years. This year on my state tax return it kept returning an error message on my SC 1 form for a compliance date. I spent over 12 hours trying to resolve this with turbo tax staff being passed from one person to another, being given different answers and having to redo the same thing over and over. I was finally told to change the compliance date and when I questioned the legality of this based on past tax return information submitted, I was told I was all set and to go ahead with e-file. I paid for e-file and the system will not allow me to e-file. I called back saying the system was still giving me an error message, couldn't e-file and requested a refund on the e-file fee and was informed they would only return 50% (after a day spent trying to communicate and resolve the issue). I spent hours trying to resolve this, payed over 225. plus tax for service and received conflicting information, inaccurate information, and ultimately advice to change information submitted on previous tax returns that was accurate. I was requesting a refund on only my state portion. I am now faced with having to have someone else redo/review the state portion, pay for that and turbo tax charged me as well. I will be filing a complaint with my state attorney and senator and have requested a review of my last 6 years of returns with turbo tax.

I have been using TurboTax for years, but this year I ran into problems when attempting to e-file. I paid for the state e-file as well. My e-file was rejected by the IRS, stating my AGI was different than last year. I ordered a transcript of my taxes from the IRS only to find they were exactly the same. So I read some posts from in the TurboTax "community", those in similar situations as me. Someone stated that if you change the AGI to zero, that might work, and if it doesn't, you will have to file by paper. I changed my AGI to zero, but again the e-file was rejected stating the AGI doesn't match. When you get rejected by the IRS, the state automatically rejects your e-file as well. I asked if I can get my money back because I can't use what I paid for, only to find I cannot get my money back from TurboTax. I had also tried calling customer service only to never get a human being on the phone, wasting several hours of my time. The date of the rejections are several, and I'm not sure of my account number. I do know my user name if that helps...

This is an absolute disgrace !
After getting the same message for months after using the "get latest updates" choice Turbotax only provided an indication that the software would be updated shortly with 1099R instructions. only to get within days of the last day for filing to find that Tubotax was not updating properly.
I had to find, with considerable time and effort, that Turbotax's "get latest updates" button was likely not working properly and that a manual update was necessary to get past the misleading Turbotax message that an update for 1099R instructions was still pending.
Certainly this information should have come from Intuit NOT a third party !
Very poor customer relations for a software package that we pay for !

I bought the package for CD or download. Neither worked as I received message that I had Windows 7 and had to upgrade my computer to use.
I have very complicated taxes but find I can do as fast by hand even though I have about 12 pages. Turbotax jerks you around from place to place and if you have already done your calculations for Schedules A, B, C, D, E, social security, forms such as 4797, 8960, and 8995A for instance, why can't you just fill in forms and have turbotax calculate your tax? Why can't one of you with facility at this make a much simpler version. It will sell well. Just advertise saying"Simply fill your data right on the forms and we will calculate for you".
No sending you around from place to place. No constant overriding.
For the general public who know how to add, subtract, and multiply, turbotax is not doing any favors and also I think impedes the understanding of the workings of the tax laws and consequently your ability to plan favorably for yourself.

No where can I find out where my refund is, and the irs phone number is just a recording. This product needs to be more human interacting.

I filed my return for 2020 through Turbo Tax and refund was to go to Intuit Turbo pre paid visa issued by Green Dot. The IRS issued the refund 4/6/21. I have never been notified through email to register an account nor did I ever receive the pre paid card. When calling their customer service line [protected] they ask for the card number or my social. As I don't have a card I put in my social and birthday, it keeps telling me that no account exists. So now they are holding my return hostage and I can even get through to a agent to correct the situation and or for them to issue a card in the first place.

I purchased 2019 and 2020 with 5 activation licenses. These were installed on five different computers. When I go back later to view or ammend my returns, instead of booting into turbo tax, it boots into the activation screen. When I put in my activation code, I get the error that 5 are already in use and my program can not be activated. I bought and paid for 5 copies, thats all I have, but when I want to review my returns, the damn program wont open. I have been on the phone with turbo tax no less than 5 times for hours. NO resolution.

I got both stimulus checks in 2020 from the COVID-19 Relief act and I entered that into the TurboTax Deluxe Software as YES I received both stimulus checks and their records showed that I did receive both. I was expecting $872 back on my Federal taxes and it's a good thing I have savings unlike a lot of other people who lost their homes and businesses, because I wasn't completely depending on that amount back, but it would have been nice to supplement everything. I was checking the status of my refund on the IRS website with the original $872 number for 2 months after the 21 days of submitting my taxes through TurboTax and I finally got my refund back but it was only $272. I waited for the IRS letter to come and it shows that I had claimed the Rebate Recovery Credit which is what you claim if you did not get one of your stimulus checks. As I had answered YES I did receive them both on the original filing date, the only other solution is that TurboTax's software made a mistake and entered that I needed the Rebate Recovery Credit on line 30 of the 2020 1040, because the IRS shows that is what was entered.

I just called the IRS twice- the first time the agent I spoke to said that there was no way to look at the transcript/analytics of where you clicked on each question. However, my boyfriend was a witness to me filling out the form in the first place, and I took screenshots of how I entered the answers as YES on the question about getting both stimulus checks, and when I go back to "amend" my tax form, all the information I entered is there and shows I did enter YES. So the first agent did not know what he was talking about, and neither did the second agent who also transferred me to a supervisor by request. The supervisor said that "this has never happened before", "as far as I know, there's no way to check how you answered the questions", and "we can't give you a refund on the amount you paid us for doing your taxes" (paraphrasing).

I filed my tax return with Turbo Tax on April 13, 2021. The past couple years I filed as self employed, which needs a 1099 form. This has an extra fee, that is added on to the fees of a standard tax return. This time, however, I am not self employed. However, the system still had my 1099 on file and set up the charge for such a return. I realized this after I paid and already put through my credit card information. I took out the 1099 on file, but was unable to change the charge.
I called Turbo Tax and was told to submit a request for a refund. I did so, but that was denied because there refunds on the software edition only and not when done online. Thank you!

For what ever reason one income reported on federal return didn't carry over to state return and I didn't caught it, STATE DID. It makes me look bad.

I claimed an electric vehicle in 2019 that I bought used. I answered the questions about the vehicle correctly. I assumed a simple check by the software would have caught any errors. It did not and I got fined. All the information was there and available to catch any misunderstanding on my part. This would be a very simple check and ended up being misleading.