TurboTax
Reviews and Complaints

I filed my original 2021 state return with TurboTax and owed the state of Georgia $440. I elected to pay the $440 via direct deposit from my checking account. I then filed an amended return, which the state of Georgia accepted, and my new amount owed the state of Georgia was $235. TurboTax software did not gather payment information when I processed the amended return; however, I was directed to print a document and send it to the state of Georgia which I did. I assumed the $440 direct debit would be replaced by the $235 direct debit. To ensure this was the case, I subsequently followed up with TurboTax via on-line chat. I was never informed that the state of Georgia would debit my checking account for both the $440 and the $235 on 4/18. When I checked my checking account on-line on 4/17, I see that both amounts are scheduled to be withdrawn on 4/18. This is causing me an undue financial hardship.

Turbo tax took almost $200 of my tax refund which was lower than described and has not given it back, I received my refund March 16 and it was way smaller than described by turbo tax and I have had no help from customer service as they usually pretend there is nothing they can do to help. This is concerning in these times as the pandemic has hurt us all in the future me or my family will not be using turbo tax

I purchased Turbotax Premier service yesterday and filed my federal and state taxes with it. I received an email shortly after the process that my federal tax efiling was accepted by IRS. I also went to the IRS website as instructed by Turbotax system to use IRS long term installment payment plan and that was also preapproved by IRS.

Story starts here though. I also filed an extension after all of this as I was anxious that tax deadline was coming up and I didn't want any extra interest/penalty on my taxes ( just in case if something goes wrong). My extension was accepted as well.

This reverse process (extension efiling after federal tax efiling was accepted) messed up my Turbotax main account webpage as it now prompts me to file my federal taxes but it was already filed. I even tried to file again following the steps on Turbotax but at the end of the process, it shows me that it was already filed. However, when I go back to Turbotax main webpage afterwards, it prompts me to go back and file my federal tax again so I don't see my federal tax status as accepted on the main account webpage. It's kind of a technical error.

I can see my efiling pdf (1040) in the documents, though. I checked with a Turbotax customer representative and she assured me that my federal was filed and suggested me to come to this website to rectify this technical issue.

I was on the phone with Franklin from Turbo Tax; he asked to share my screen. Once he got on he did absolutely nothing, dead silence. So, I feel I do not know what the heck he was doing- kept asking him are you there, what are you doing because he never provided any helpful information or actually even said much. Finally, he said, I will have to refer you to a tax specialist for a fee. Now, my tax return was supposedly fairly simple. However, I did look up lawsuit and Turbo Tax; evidently they do not offer any free filing as advertised. They have conveniently made it so that you cannot access free service but will have to upgrade in order to use the Turbo Tax online filing. My concern was what the heck was Franklin from Turbo Tax doing during all the silence; was he copying my information, what the hell is going on. He literally said nothing the whole time ...Turbo Tax is a SCAM. Will try H & R.

Turbo Tax has failed to fix the reported problem of not being able to enter credit card information prior to E-Filing. This makes it impossible to complete the e-filing process.

For those with newer computers, the resolution may be higher than the Turbo Tax program will support. A typical user shouldn't have to research resolution issues and reset default resolution settings, and then do a restart in order to complete a form. This is not an end-user issue; the issue is how Turbo Tax responds to reported defects in workflow. Also - the system for the first time did not include vouchers for PA Estimated Taxes. Research on both issues cost me hours of personal time. I did finally call support and they reported they knew of the resolution problem but haven't fixed it - for several years. This is the last year I will purchase the software. They owe end-users an apology. I am also planning to write to Costco so that in the future they will not sell this very "buggy" and incomplete product.

I filed my taxes in early March it has been over a month and I have still yet to receive my full refund. I received my State and a very small deposit of $247 from TPG. I don’t know what this means but this is $1604 less than what I should have received. I’ve tried their written suggestion of contacting the IRS which I’ve done, but no progress. I’ve tried contacting TurboTax directly however, I am highly disappointed with their customer service for being such a large company ; absolutely no help after calling several times, only to be put on to an automated service.

These People Are Trying To Make Customers Believe They Are The Ones Who Are Not Prepared. They Are Working On The Families And Side Hustle While Doing Quickbooks Cusotmers Taxes, But Then Delay All Of Our Paid Service, To Do Family And Friends. Then They Talk To Us On The Phone With Disrespect And Rudeness

They Deleted All The Documentation And Messages To Hide There Behaviour!

CASE # [protected]

this case is written by Thomas to manipulate the situation and cover Harry.

this guy thomas is a stupid manipulative customer rep. and only white people act this way

I cannot transfer my 2020 tax to 2021 Turbo Tax because it is a PDF file. Yet when I go into 2021 to print my return, Turbo Tax requires that I save it as an Adobe (PDF) file before I can print. What the heck!

I paid extra to efile my State Taxes only to discover that my federal taxes keep being rejected even though my AGI is correct. I double checked everything and it keeps getting rejected. Since I paid extra for e-filing state and now can not e-file because my federal is getting rejected I want a refund of the extra $40 I paid. There is no way to get a refund from Turbo Tax that I have found

. - What a rip off! I have seen other comments similar to this. Very disappointed!

After numerous emails and phone calls without any help or response from customer service I finally tracked down my refund after 5 weeks on the phone with my bank, the irs, and many calls to turbo tax.

I've probably spent 9 hours on the phone in the last 2 weeks.

I've used tt for 6 years now and never again. I'll use some other service for sure.

After 2hours on hold today I was abruptly cut off, so I had to start all over. 5 hours of this just today!

Error report date: 4/3/2022

Software embeds “Italy” as my residence state instead of California that I entered. Causes 5329 errors and other form errors because TTAX assumes I have a foreign address.

Software does not show my inputted business profit/loss on 1040SR.Seems to calculate on Schedule C but fails to show on summary view or on 1040 line 8.

Software purchased on order#QSTCA154712936 on Jan 14, 2022

License: J3EH-5P6X-V7YX-FLJY

I have been using Turbotax for a few years. Despite its free service, the service has charged me or pushed the client for a paid service which I tried to avoid. After completing my and a relative's taxes for 2022, the service quoted a refund that was $1400 over the IRS expected refund on both. The refund was much, much less. Plus, the IRS deducted more. Turbotax service charged us their fee. I think this will be the last year that I will use this service again.

IRS sent us a form that they never received our 2020 return that we were set up through Turbotax and were charged to file through turbo tax. I signed in to get help and it would only allow me to talk to a specialist if I started another return. So I started another return and it wouldnt let me schedule a call because it didnt recognize my last name. Its McDonald, my last name is McDonald.

Noticed that the first entry on the total income section of both my wife's and my 2020 tax year filing were omitted resulting reassessments. This, of course, was processed a year later [ i.e. February 2022] after the original filings were made. This begs the question of the assessment process when it is used to verify the adequacy o f the original filings. The word rubberstamp comes to mind turbo tax is not required to have anyone on staff to be able about tax laws or regulations and what wonders what revenue canada is certifying to when it accredits there soft ware. I and my wife are 90 years old and take advantage of the privilege granted us by the various governments of canada and it came as a shook when I heard from fellow pensioners who used turbo tax, and filed there return by way of e-file, and then forwarded a t1032, by mail, had there claims denied as revenue canada regulations require a hard copy for all documentation, including the tax filing. They subsequently learned by way of reassessment that the claims were disallowed because they had willingly revoked there privilege. Revenue canada did not notify them of this fatal flaw in there filing as they might have if it was a political donation not supported by evidence, nor was turbo tax aware of this regulatory requirement. Revenue canada even dismisses its own observation that revocation could only be brought about by a statement in writing from the pensioners making the claim of privilege. At most the privilege has been suspended by an effluxion of time in that it was late. To suggest that the privilege has been revoked is kafkian overreach and an attempt to abrogate the wishes of our duly elected governments. Perhaps it is time to limit the powers being exercised by the commissioner of revenue mister.[call me bob] hamilton.

Turbotax auto filled income information on my return that cost me my refund. The amounts they auto filled are on the actual tax forms in the instructions. I've spent several hours on the phone and online with "customer service". They either don't want to acknowledge their error or just don't care. I didn't pay nearly $100 to file my taxes, only to receive an $8 refund.

After waiting 6 weeks for the opportunity to amend their screw ups, they expect me to pay another $50. I want my money back from the original filing so I can pay another tax service to fix it. They have ripped me off, fraud plain and simple.

Supposedly, turbotax has a taxes done right guarantee. No one I've spoken to at turbotax seems to care about the guarantee.

I have. Been trying to log in to finish my taxes with no help! For several weeks. I had my taxes rejected last year an don't understand what I need to do to fix them. I can't even get them to pulled up to see them. I have a broke down car walking miles losing work falling deeper in the whole everyday if I could get my tax return I could fix my car an go to work. My health is not that great at 54 yrs old walking hurts my back so bad I can hardly walk when I get back! Just had a family member pass away I have no way to get to funeral. If I could just get a lone on my tax return! If I could just get in to do something with my taxes. Please if I can get help from anyone! I want to be at the funeral. If I can get this done fast. Please

Doing my son and daughter-in-law’s taxes.They got married June of 2021. When asked about medical expenses I said no to the question, do you have more then a certain amount of expenses. Unfortunately my new daughter-in-law informed me that she had quite a few medical expenses for a tooth and her eyes. I cannot now go back and enter medical expenses unless I change the form. It will not let me do it in the step by step. TT repeats so many questions and asks the same questions over and over so why not ask me again if I have enough expenses and walk me through all the questions to enter them.

I have been contacted by IRS saying they will not process my tax return without myself having to go through numerous steps and turmoil to provide identification documentation which was all uploaded and provided to turbotax for the tax filing which occurred February 10th.

I tried to file through turbotax on February 3rd and after experiencing a reoccurring problem with their filing system that multiple teams of turbotax employees could not solve, was not able able to completely file until February 10th after I figured out the issue with their online filing system. It is March 25th and I still have not received my refund. Approximately March 20th, I received a letter from IRS stating that I needed to verify my identity before they will process my return. Phone calls to IRS result in automated robot stating to call the next day. Emails to IRS result in stating that I must go to IRS website. The website is no help. I have no access to what turbotax filed on my behalf and statements on turbotax site that says they are not responsible for what IRS does. The taxpayer is left in limbo with no return and no assistance.

This is the first time in the history of filing taxes that suddenly IRS does not know who I am, and there is no help for this.

If turbotax cannot properly file taxes for an individual and supply the identification that was supplied to them then they should not be allowed to file anyone's taxes at all.

This program with the promise to 100% Accurate Calculations Guarantee is a joke. My 1040SR on page 2 when they added lines 25d,26,and31 the amount it showed on line 33 $5743. When I added the lines the amount was $3502. Instead of a refund of $2090. I ended up owing $151. Such a simple mistake.

On my State return on line 23, it showed that my estimated tax payments was $1121. When that amount was carried out to the next page Turbo Tax showed the amount of refund would be$2242. They doubled amount making another simple mistake. Very disappointed in the program this year!