Turkey Hill Dairy’s earns a 1.1-star rating from 135 reviews, showing that the majority of ice cream and beverage enthusiasts are dissatisfied with products.
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An employee and "store policy"
I went to Turkey Hill around 9:00 or 9:30 tonight (8/26/2020) and made a purchase and my change was supposed to be $.35 cents. The African American guy (had dreadlocks/braids) that was working, asked if it was ok that I didn't get my 35 cents back because there was no change. I said yes I mind, that's my change and I am due my change. He said the store i...
Read full review of Turkey Hill DairyGas purchase
I purchased gas on 8/9/20 with a credit card. Cashier told me if I didn't pump full amount, she would apply a credit to the card. I asked her if I need to report back to her. She said I did not. After checking my account today, the original $30 charge was posted to my account. My purchase totaled $19 and some change. The balance of $10.xx was not credited...
Read full review of Turkey Hill DairyCleanliness in and out of store
I visited Turkey Hill on Manor St, Lancaster PA on the morning of July 10. The parking lot, alongside store and behind are filled with trash. The store looks dirty from any angle you walk up to it. Especially with Covid, I do not want to go in a store that isn't taken care of. Then I think they may not be adhering to cleaning to cut down virus transmission
I was paying over seven dollars
I bought two Longhorn Wintergreen Pouch tobacco products that are only $1.76 and it states this in the package. I was asked to put my card in the machine which I did and that's when I saw that I was paying over seven dollars for both of these. When I confirmed with my husband that this was the wrong amount I went back in and Katie the cashier who checked me...
Read full review of Turkey Hill DairyCustomer service
I went into your store located at 701 N Plum St, Lancaster PA, 17602 and there were tons of customers in the store not wearing masks and some of the store employees as well. Also there's an older gentlemen that works there that uses an oxygen tank and he's normally very nice and I'm sure he was having a rough day because the freezer was broken and he had to remove all of the ice cream from the freezer however, his treatment towards me was unacceptable. I did not see the signs on the freezer nor did I realize what he was doing and I was looking for ice cream. (I honestly assumed the signs were about wearing a face covering because they are all over the store so I didn't read them) he looked at me and very rudely said "You're not seriously looking for ice cream right now are you"? I said "Why yes I am". He said "Its 95 degrees in the freezer and rolled his eyes at me". Not nice at all!
Natural praline pecan ice cream
The new praline pecan ice cream is horrible! I contacted customer service to find out why I have not been able to purchase the original delicious butter pecan and I was told that it had been retired! Are you kidding me, I said?!
The company needs to retire this new (reformulated version) per representative christian. You need to retire this unexceptable replacement and bring back the best flavor you have! Why does companies insist on fixing things that are not broken? I am so angry right now! I am an ice cream connoisseur and I know what tastes good. Second place is butter almond & chocolate. I would even love to see plain butter almond! Now that would be great also! But you guys need to rethink this thing because this praline pecan sucks! The nuts are way too sweet and taste like you are eating sweet and/or bitter rocks! Shame on turkey hill! If this doesn't change, I am going back to haagan daaz which is the best but I try to cut down on the cholesterol and calories. Whom ever is responsible for this change is clueless when it comes to taste and quality!
Get it together turkey hill!
Angry in maryland
Customer service
This lady sue really needs to go. She's always yelling and cursing at customers. Not only have I had her make my order wrong, I've seen her handling my food with no gloves or one glove. One time she got Mayo or something on her thumb or whatever and licked it off and proceeded to touch my food. Another time her and another girl with blond hair glasses and...
Read full review of Turkey Hill DairyEmployee
I am completely overwhelmed about the service I have just endured at the turkey hill on church street in Hazleton, P.a. This incident happened at 4:45 p.m. on March 5th 2020 I do not know the employees name because I was so infuriated I didn't look at his name tag. He was a male, between 18-30 years old, about 5'5-5'6, He was average weight, on the skinnier...
Read full review of Turkey Hill DairyCookies and cream ice cream
I purchased a 48fl. oz of Cookies and Cream Ice Cream from our local grocery store. And it didn't have any cookies in it. It was vanilla ice cream. This ice cream is $4.00 and I expect to get what I am paying for. If I wanted Vanilla ice cream I would of purchased vanilla ice cream. I have posted pictures of the "Cookies and Cream" (No Cookies) Ice Cream.
I'm not a happy customer and Turkey Hill is my favorite ice cream.
Veronica Dial
Cherry ice cream
Second time I have had NO CHERRIES in the container.
Maybe I should buy vanilla and get some cherries!
I've included pictures of the container, code on the bottom, and inside showing the total lack of plump cherries as pictured and mentioned in writing.
Trying to write 350 characters as a minimum is hard when a picture says it all. Twelve more - DONE
I'm complaining about an employee name of joe on his name tag that's all it states on there
I'm complaining about an employee named Joe that's all I said on his name tag very unprofessional with that I used to be a regular Customer loyalty you guys used to come every day until I had an episode with the gentleman named Joe that basically start cussing using vulgar parts of violence try to fight me for no apparent reason except that he wanted to...
Read full review of Turkey Hill DairyTurkey hill ice cream
While making ice cream cones for Grandchildren over the weekend, I was scooping into the middle of a gallon carton of Vanilla ice cream when I noticed something that was the same color as the product but upon closer inspection, I realized that it was a piece of a pumpkin seed outer shell. I have a picture if you wish to see it. It definitely happened during processing.
Coffee / employee
I love getting coffee, I stop multiple times a day. I stopped earlier the kind I wanted was empty, the kid working made it for me and I kindly waited as I normally do when that happens. Later this evening about 640pm I stopped again to get my usual coffee arms gas. As I was getting my coffee the one worker came over his name tag said damon. I watched him...
Read full review of Turkey Hill DairyCustomer service in deli
This girl gave me cheese fries that were still limp and still cold. I think her name is violet blond hair squeaky annoying slow talks too much sucks at making food. I've been served by her a few times and now I refuse to get food if I see her behind the line. She doesn't even like dealing with customers or helping her coworkers. Even on register she'll keep cleaning rather than help a line that's almost to the hoagies or help two customers while the other lady is on break. Someone needs to talk to her or I'm not coming back and I'm a frequent customer.
Fruit punch drink 1/2 gal
A few days ago I purchased one 1/2 gal fruit punch drink from a supermarket called Key Food. I was very disappointed with the taste of the drink. It was changed from the previous formula. This fruit punch flavor is not right. It taste bitter and does not have any flavor of fruit punch in it. Please change your mixing formula and bring back the original...
Read full review of Turkey Hill DairyThe store manager
Ive written in a little over a month ago with the same complaint. The morning manager is not a people person at all. When the store has a line of ppl in it i wouldnt expect the manager to go out and smoke a cigarette while 1 employee is left inside to deal with the morning rush. Its also common courtesy when you see someone walking in as youre walking out...
Read full review of Turkey Hill DairyCustomer service
Yesterday, Sept 30th 2019 my disabled Mother went into the myerstown turkey hill about 5:30pm while associate Kelsey was working. She was clearly very mad and when my mother, trying to be nice, asked her if she was having a bad day, Kelsey very rudely and loudly said "no i'm just great" "it's great that everyone decided to come in at once but look acro...
Read full review of Turkey Hill DairyCustomer service/mischarged card
On friday sept 27th I went in with a coworker to my local turkey hill to get a half gallon of whole milk, a bag of shredded cheese, and the 2/$2 tornado's. My bill should of been less than $10, I was not given a receipt and rushed out of the store. The next day when I checked my account I was charged $31.13. This would have cost me $100+ in overdraft and...
Read full review of Turkey Hill Dairy and 1 commentCookies & cream ice cream
I purchased a half gallon of ice cream yesterday and when we started dishing out our portions, it turns out there is no cookies in this batch. It appears to pretty much be vanilla ice cream. We have never had this issue in the past when purchasing Turkey Hill products. We also purchas many gallons of your diet iced tea on a weekly basis and have no complaints. Just dissatisfied with the ice cream we had bought.
Thank you!
Jaclyn Miller
bbq sandwich
Covered in mold
Pics in comments
No expiration date is circled
Eneida the employee told me it wasn't her problem. She's nothing but rude to everyone, my husband is allergic to penicillin so this could of been very harmful to him. The manager isn't in til tomorrow so I'll have to wait to speak to him.
This 350 minimum is a real hassle also I can see 200 minimum but this is ridiculous
Turkey Hill Dairy Reviews 0
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Overview of Turkey Hill Dairy complaint handling
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Turkey Hill Dairy Contacts
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Turkey Hill Dairy phone numbers+1 (800) 693-2479+1 (800) 693-2479Click up if you have successfully reached Turkey Hill Dairy by calling +1 (800) 693-2479 phone number 0 0 users reported that they have successfully reached Turkey Hill Dairy by calling +1 (800) 693-2479 phone number Click down if you have unsuccessfully reached Turkey Hill Dairy by calling +1 (800) 693-2479 phone number 0 0 users reported that they have UNsuccessfully reached Turkey Hill Dairy by calling +1 (800) 693-2479 phone numberCustomer Service+1 (800) 576-4377+1 (800) 576-4377Click up if you have successfully reached Turkey Hill Dairy by calling +1 (800) 576-4377 phone number 0 0 users reported that they have successfully reached Turkey Hill Dairy by calling +1 (800) 576-4377 phone number Click down if you have unsuccessfully reached Turkey Hill Dairy by calling +1 (800) 576-4377 phone number 0 0 users reported that they have UNsuccessfully reached Turkey Hill Dairy by calling +1 (800) 576-4377 phone numberTurkey Hill Minit Markets+1 (717) 872-5461+1 (717) 872-5461Click up if you have successfully reached Turkey Hill Dairy by calling +1 (717) 872-5461 phone number 0 0 users reported that they have successfully reached Turkey Hill Dairy by calling +1 (717) 872-5461 phone number Click down if you have unsuccessfully reached Turkey Hill Dairy by calling +1 (717) 872-5461 phone number 0 0 users reported that they have UNsuccessfully reached Turkey Hill Dairy by calling +1 (717) 872-5461 phone numberHead Office
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Turkey Hill Dairy emailssocial@turkeyhill.com100%Confidence score: 100%Supportcrela@turkeyhill.com90%Confidence score: 90%careers@turkeyhill.com75%Confidence score: 75%hr
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Turkey Hill Dairy address2601 River Road, Conestoga, Pennsylvania, 17516-9630, United States
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Turkey Hill Dairy social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 05, 2024
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