Turkish Airlines
Reviews and Complaints

I am writing in regards to a recent flight we took on October 6, 2018 with Turkish Airlines (Flight TK 0079) in which our luggage did not accompany us on the plane. Once we arrived in San Francisco we had an attendant inform us that our luggage did not go onto the plane we arrived on and would be delayed until it was put on another flight the following day (a full 24 hours later). This was a tremendous inconvenience for several reasons.

We had no toiletries or clothes
My clientele appointment book for my business was inside my luggage
Phone was nearly dead after flying for 16 hours and was without charger
No car keys to drive home (4 hours away)
We were refused accommodations when asked

I would like to be compensated for the phone charger, cord I had to buy in order to arrange a tow truck to pick us up and tow us 214 miles home until our luggage was returned with all items inside. Total charges were $280.10 (see attached receipts)

I am SHOCKED and DISGUSTED by the level of service and behavior that i have received today from Turkish Airlines. I have paid over 1000$! for a business ticket and i was treated like a piece of garbage. Even as i set in Turkish Airlines business lounge i heard many complaints about their service and the way they treat people.

I recommend each person to avoid flying with Turkish Airlines at any cost! they do not even have a system for complaints in the airport on purpose as they now how many people are suffering from their terrible service. I am boycotting them and i will never fly with Turkish airlines again ever. I will make sure to mention this also to all of my business colleagues worldwide

My name is Nadav and a flew today 6/10/18 from Podgorica (Montenegro) to Tel-aviv (Israel) with Turkish Airlines using a connection flight thorough Istanbul

The flight left Montenegro at 10:00 local time, landing in Istanbul at 12:45 local time. The connection from Istanbul to tel-aviv was at 13:30. As i was leaving Podgorica i getting my flight ticket at the TA airport desk in Podgorica airport Usually when flying with a connection you should receive also the connection ticket (Istanul-tel aviv) at the first country you are leaving. It seems strange to me that Turkish Airline Representative did not provided me with a second ticket but he promised "it is a normal procedure and everything ill be ok"

I have landed in Istanbul airport at 12:45 local time (reminding my connection to tel-aviv was at 13:30). When i arrived to international transfers they told me i need to go to Turkish airlines desk and issue a flight ticket (although what Turkish airlines representative in Podgorica said to me) . Istanbul is a high airport and it took me 15 minutes of fast walk with luggage to arrive to Turkish airlines desk.

When i got there i tried to explain the situation but the service team was very rude to me and not co-operative. After stalling me there for 20 minutes "checking" stuff although i mentioned my connection is about to leave they "remembered" that i actually missed the flight and give me a ticket for 6 hours later (!). When i asked why they are doing this and where can i file complaints for this negligence as im a business class client who paid over 1000$ for this ticket!. They told me that they do not know and laughed which is quite ridiculous and offensive

I am now stuck in the airport of Istanbul after TURKISH AIRLINES SCREWED ME OVER.
I beg you do not fly or do business in this compny in anyway what so ever in your life. you will regret it

I work with many lawyers in the commercial field and i am interested in filing a law class action suit against Turkish airlines andor any of its subsidiaries.
In case you have a similar story please contact me via mail (nadav.[protected]@keynewdata) so i can add your complains to the lawsuit.

I fly on a weekly basis in different countries. Never i have encountered such ignorance from a service provider such as rudeness and the lack of professionalism

Deal with Turkish airlines at your own risk!

Hello,
Greetings for the day,

I am writting this email personally and behlaf of my other friends who suffered at Istanbul International airport due to unprofessionalism.

My 7 friends and I booked tickets from Mumbai to Kiev on September 16th, 2018. In this trip we had 1 hour and 15 minutes hold on Istanbul airport. However, due to international checking process we reached near gate before 25 minutes but there was no members of Turkish airline's present over there.The gate number was 300 and we asked security guard about route and he sent us towards other gate and there was not even single call for us. As you can check into system that we had connecting flight and we checked into Mumbai International airport then certainly our presence at Istanbul International airport is obvious. And with out giving us a single call at airport they just departed. Moreover my 2 friends reached in airplane somehow because they cleared checking process before us and they told to airhostess about us, but there was no call about us.and on the airport there was no manger and no one listened our situation. After that only thing they want from us to buy new tickets.

Sir, we all want to get back our money because we are students and we suffered a lot of herassmant during this travelling. we booked other flight and it cost us nearly $226 per person. we all want our money back otherwise we have to go to consumer court and also we will post on Twitter and every social media platform. I already attached my flights ticket and my other friends name and passport number and all attached new tickets which we booked and paid 226$.

I already complaint on your mail but nobody give me reply so this is my last try then i will take a step toward you with legal action.

Waiting for the earliest and positive response.

Regards,
Yash Gandhi

1 YASH VIJAYKUMAR GANDHI N1017157
2 Shah Bhavik Alpesh. P8700222
3 Vatsal chetanbhai Chauhan. M3422931
4 Miren Amish Bandhara R0648878
5 Ankit kanjibhai kotadiya P6779935

Complaint details:
My trip was from Antalya to Casablanca with a stop at
Istanbul airport and change the plane and that on 28 month 9
... The plane heading from Antalya to Istanbul was delayed for two hours and I announced it through the screens and I have pictures, documents and all evidence
When we arrived at Istanbul airport the suffering started so that they did not give us any information about what we would do, how and where to ask ... I went to more than 5 Turkish Airlines offices located at the airport ... and without interest, on the contrary: No information, no guidance.
Dry and rude and I feel guilty .. and every official sends me the second and I move from office to office despite the fatigue and anxiety and all this interest
The airport employees who are supposed to understand that the mistake is a mistake of the company is not the traveler. Instead of dealing well and trying to calm the traveler and find an alternative solution .. They will ask the traveler running from one office to another to bring information to them and they do not speak English Takhilu International Airport receives passengers from all over the world, its employees do not speak English .. very few of them speak .. And more, an international airport does not provide free Internet service,
Found Arab brothers delayed their plane, they could not
Communicate with their family to tell them so
Or the Internet is an obvious thing .. and God if I did not think about buying
A slice and a Turkish phone number because I can not solve my problem because I have continued with the parents and thanks to the Turkish employee to translate to understand me
In short from 7:30 pm to 1:30 pm I am working until I have reached a solution and to the correct information .. Imagine with me that the employee did not bother to tell me that I have the right to stay in a room in a hotel at the expense of the company if I was not I am aware of this and I asked him: I promise you the next day, there is no news about my bags, and no one knows who the officials are and the same story has been repeated .. We have to solve the issue, and it was me who caused the problem and I am not the victim. Another floor did not talk to the Moroccan airlines and finally found out that this office is basically nonexistent, go back and tell it and send me a call N another to ask for bags and Adhb there and wait, and the date of the plane approaching and no signs of resolving information or where they are my bags
Anxiety, fatigue, coarse treatment and lack of information
Staff inefficiency
They do not bother to give simple information, if I did not ask about overnight to spend the night at the airport ... So if I did not ask them a paper proving that I did not receive my bags .. Because I noticed that I risk the time and will not fly right, I was there, no Backless Bags
And God would not have provided some pictures and provided the translation service on the Internet
And the Internet itself has not reached a solution,
Now I'm back in the country and I have no idea where they are.
Summary: The harsh and bad treatment and incompetence of the staff and the distinction and very clear in their dealings with the Europeans and Americans and their dealings with the Arabs, Africans and Indians (except of course the Gulf Arabs
I found women and men of advanced age and low health and suffered from what I suffered and no one is asked to them despite the obvious fatigue. They are asked by the official to move from one office to another to bring information .. Although it is possible to make a simple phone call to provide the old tired tired worry all that trouble
; Unfortunately experience once. very very

Dear Turkish Airlines Team,
I'm your regular economy class customer, who prefers to choose Turkish Airlines to any other ones due to a good service and excellent Air crafts condition. But this time, yesterday, on 25.09.2018, when I had to have a Flight TK0626 from Lagos to Istanbul (20:45-05:20), I was quite disappointed with my favourite Air lines.
First of all, passengers were boarded to an Air craft with failed engines, while crew knew about the problem, but still were trying to rectify. Then all passengers were asked to leave Air craft and Flight was cancelled. We were accommodated in Lagos Hotels at 6:00 Hrs.LT, when Flight time was 20:45 previous day. Next day passengers were ready to travel back to Air Port at 14:00 Hrs. LT, but traveling was cancelled. We were advised that Service Engineer for Turkey have to come and depair Air craft. But this never happened. Since 14:00 Hrs.LT on 26.09.2018 passengers are waiting for any news at reception lobby. Some information about new Air craft flying to Lagos from Istanbul was provided to us to travel on it to Istanbul. But at midnight same day 26.09.2018-27.09.2018 nothing happens.
I'm at reception lobby, waiting for my flight more than 24 hours and I don't have any information, when I will finally travel.
This case is simply an expression of fallen standards in Turkish Airlines. If you Company would not care about customers, then customers never choose Turkish Airlines for future travelling as a reliable Air lines.
It will not happen within one day, but it certainly will, showing durable performance of such kind of attitude towards customers at different countries.
I suggest to review your standards otherwise Turkish Airlines would start lose reputation.

So we went to the hotel desk at the airport and the guy told us that this flight is not organize with hotel then he give us directions to this hotel polat reinessence and he told us that they work with this hotel and they're going to charge me only $60 for the night ? When I went there the man at the front desk he told me that he have no idea what's going on and that they don't work with the airport this is 5 star hotel and if I want the room I have to pay $196

Respected Turkish airline official,
My name is KHAN MOHAMMAD AFZAL
VDCYGB 2/40
ISB-TK 0710/18
IST-TK 1332/18
BRE/NV 18SEP
ISB-ISLAMABAD
[protected]
TK 505916
I have the complaint about my bag being damaged and my personal things being stolen from it. I was very disappointed in the Airline when my Samsung bag being damaged and expensive items being stolen. I also complained at the time but unfortunately the airline did not comply to my dissatisfaction.
I Really hope that the airline puts its good customer service first and solves my problem as to maintaining there good image.

Please contact at the number: [protected]

Mohammad Afzal Khan

I have flown back from Thessaloniki to Chicago on Saturday, 9/22 and when I claimed my luggage in Chicago it was badly damaged and cracked open to where I cannot use it anymore. My bag was perfectly fine in Greece when I left and it was damaged in transit. The luggage is a designer bag BEBE and it cost me $300. I made sure to take pictures of the bag in Ohare international airport even though saturday evening i had no one to complain to about my bag. Please let me know what will be done as I need to now purchase a new bag.

I am disabled and i ask for ground services from turkish airlines.they put me in a place and ask me to wait until they come.time passes and i ask for two times and they reply that your flight has been delayed.i cant hear announces from there so i believe them and wait.but soon a staff from ground service came and he said that my plane has been departured.iat least i asked them to pick me bus station but they said i have to pay for bus arrival fee.i paid for the bus ticket also.i am both phsically and mentally exhausted.by the way i have a neurogical condition and this situation gives me neurological pain which i have to endure now.

My Name is Nikola Kralj
I was flying from Zagreb-to Abu Dhabi Over Istanbul.
In Zagreb i got only one ticket and they told me that i should take other
in Istanbul. And here started hell for me because i lose my flight to Abu Dhabi,
because Turkish Airlines or Later on Etihad Airlines didn't want to make me new
ticket on transfer desk, they where completely losted, very unprofessional.
I had to make turkish visa go out to turkish airlines ticket sale desk to change my
flight.
After that, i went to check in supervisor which should put on same flight my bag
which stood in istanbul.
But now after 3 days i am still waiting my bag which is completley losted.

Was in a Turkish Airlines flight flight on Sep 17 from Istanbul to Houston.
On luggage bought just before traveling on Sep 3 to Istanbul and Rome, was badly damaged.
Airlines denied claim for replacement of luggage. Reason shown was that we were suppose to show the luggage in airport before leaving. We did go to the Luggage office waited 1 hr with in law who is 91 yrs old. Nobody was available and a coworker in the room from another airline (Qatar airlines)told us to complain on line which we did
Turkish Airlines has been using this tactic to avoid claims. If they want passengers to show broken luggage before leaving they should have representative 24/7 in the room
After flying over 13 hrs passengers cannot be asked to sit and wait for representatives to show up in office. This is a disgraceful

Hello there,
I traveld from toronto (on sept 17, TK 0018) to Ekaterinburg( arrived on sept 19, tk 475) even though the over all experience of the flight is quite good ...there was one unpleasant side effect ; when one of my laggage arrived to ekaterinburg the extendable handle was broken ( simply was not there at all the one side part that was attached to the handle is missing too, and there fore the suitcase could not be fixed or replaced and cant be used for travalling anymore, cause the second stick that used to hold the handle is sticking out and could not be hold in place)

I am not sure what is the client number, but the code for purchazing a ticket was UZNYUM and the number for my luggage is [protected].

Since repair is highly impossible i would accept a refund that allows me to purchase similar quality travel suit case. I am not able to provide a copy of receipt .

Sincerely,
Anna Tretiakova.

[protected]@gmail.com

First of all, traveling with Turkish airline was great in everything but I will not use it again in my round trip because of the idiot manager at Alexandria Airport.
Stay away from Turkish airline if you will travel from Egypt to anywhere even if round trip. The manager is jerk and say bad words in front of my kids, fighted with women say f words.

Gentelmen of the Turkish Airlines...
Greetings.

I have made a reservation through a travel agency called Altayyar (Almusafer) located in Saudi Arabia, Riyadh.

I made the minteioned reservation ten (10) days ago. The next day I went to the office of Turkish Airlines in KSA, Madina infront of Saudi Post Office . I went to the office to confirm my reservation, and I gave the employee working there (named Maher) the Passports and I.Ds. and reservation details and I asked him to review them and make sure there is no issue regarding the reservation, this was one week before the flight which departs from Madina and lands at MZR airport in Afghanistan. The employee told me that everything is correct and there is no issue regarding the reservation. On the day of the flight dated 15/9/2018 to board my flight. However the employee of turkish airlines working in the airport refused to give me the boarding pass because he said there was problems with names of the passengers.
I went inside to the office of turkish airlines and try to solve the problem with them. But there told me to go to the same turkish airlines office located in Sultanah infront of the saudi post office.
I went there to fix the issue and i was there for 3 hour trying to solve the problem. They said we can fix the problem but i have buy new tickets. And the amount of money was very large since i bought tickets for my self and my family of 8. They asked me to pay additional amout of nearly 50% of the amount paid before for the tickets. This is not acceptable because as i mentioned i have went to the turkish airlines office one week before the flight and the employee told me there was no problems. And because of that i missed the flight which costed me money and it was very very inconvenient.
Please solve this issue by issuing new tickets without additional cost or provide a complete refund, since this problem accrued becase of the turkish airlines office in KSA, madina, infront of Saudi post office in Sultanah dist.

Flight information: (ID-PASSPORT)
9 tickets under the names of:
1- MUHAMMAD SIDDIGUE - USMAN( [protected]-? )
2- BIBIHAAGRA MUHAMMADSIDDIQU( [protected]-O1657951 )
3- MARDHIYYAH MOHAMMED SIDDIQ OTHMAN( [protected]-O0046497 )
4- ZAINAB MOHAMMED SIDDIQ OTHMAN( [protected]-O0046495 )
5- KADIJAH MOHAMMED SIDDIQ OTHMAN( [protected]-O0046496 )
6- FARDOS MOHAMMADSEDIQ OSMAN( [protected]-O0046500 )
7- HALIMA MOHAMMADSEDIQ OSMAN( [protected]-O0046498 )
8- HABIBAH MOHAMMADSEDIQ OSMAN ([protected]-O0046501 )
9- RIWAIDA MUHAMMAD SIDDIGUE USMAN( [protected]-O0046499 )

With tickets numbers of:

235-[protected] -- 235-[protected]
235-[protected] -- 235-[protected]
235-[protected] -- 235-[protected]
235-[protected] -- 235-[protected]
235-[protected] .

Flight number:

a80907146250

**Please try solve the problem as possible and always you give me an update on my phone numbers or my Email**

Best regards,

+[protected] calls only
+[protected] whats app only
[protected]@gmail.com

I hope that you will there for me because I am starting to lOSE HOPE.
Because iam going out of SA for terminal and this is all i got...

Assalamu alykum warahmatullahe wabarakatu-> to be honest with you I don't know how and where to start from I had fly with the airline from jfk to Istanbul to Dhaka, my family got worse service, luckily one of the flights attended was great she handled it at the end my experience I share with many people already I walk out masjid or work I tell people what a disgusting service my family Received, also returning time Disgusting service from the few airport stuff as well as one of airport police officer, on the airplane my 2.5 yrs old had high fever so I asked for help in English as soon as they hard me talking in English they had discriminated me I feel like or because of my skin color I will look forward to her from some one inshaallah I had also fill out survey on airline (kazi s Alom ) [protected]@hotmail.com

Good Morning! from Cleveland, Ohio. I wanted to let this airline know that we had a problem when landing in Boston from Istanbul we took flight TK-081 on August 20, 2018 at 2:35pm got to Boston, MA USA August 20, 2018 at 6:30pm. When we got to Boston our baggage was supposed to be checked and sent back to our final destination. We had 5 big baggages in the late evening with 3 children all under 7 years old my little one is 4 years old and you can imagine 10 hour 55 minute flight can be. My husband asked very kind to a man working there he said there was nothing he can. He was very rude man he didnt want to help he was suppose to check our bags and send it back to our final destination. My husband ask a lady and the rude man comes back and tell him and I quote "I told you one time already pick up your baggage and take it to terminal 2" "Are You Deaf" My husband was very disappointed I was waiting with my 3 children and the baggage my husband comes over and said well he can't do anything. So we grab our 5 big luggages plus our carry ons. We was lost with 3 kids, kids was exhausted we was exhausted! The rude man told my husband take bus 11 go to terminal 2. he said We was done with turkish airline very rude. My husband told him what was his name he covered his badge and didn't want to tell us his name. I mean come on he saw me and my children plus the luggage. He didn't have compassion he seem to hate his job. Our luggage was suppose to be checked and transferred to our final destination that man was supposed to take our baggage. Our ticket that they put us in Romania our departure he said our baggage was to be checked and back to our final destination.

My husband told the rude man he had 3 small children and that guy haves the nerves to tell him "that's your problem buddy' WHAT! WHAT KIND OF HUMAN KIND IS HE! Oh MY GOD! My husband didn't want to make a seen due to respect. For his family.

Our experience on the flight was phenomenal we was treated awesome. Food, flight attendants very good. The service a gentleman had with me and my family was awesome Turkish Airline should hire people that is going to like his job people that works with other people if you're going to be rude other make him work outside cleaning the windows no need to put that rude guy working with other people. Not sure what happen to his but what ever it was he wasn't supposed to take it our with anyone not just us no one really need that kind of rudeness in their life. I hope he change him self or get a different job.

After we landed to Boston 6:30pm passed security check, maybe 8ish pm till 10:30ish stay talking with that guy. Waisting your time sending us to terminal 2 no need to send us there we had a 13 hour layover our plan was to sleep in a hotel that night why don't he just mention sorry guys your flight is 13 hours take a hotel and sorry i can't do nothing from here. That is it no need to talk with attitude with "that's your problem buddy" Come one! I just want to make clean Turkish Airlines services in Boston, MA. Was the worst experience we had experience. In our 3rd time flying with Turkish Airline.
My husband have mention this to our relative and friends they all convince me to write a complaint. I don't like to complain. And don't wish no hard to the rude guy that didn't want to show us his badge just that he finds what he loves in life and becomes happy. The other people around his didn't seem to care. Either because if they did some one would of step up and check the bags themselves but instead they stayed watching us like if we was aliens that don't understand. Just simple if you or anyone in life they don't know tell them "sorry'' can't help or find a way.
My children comes first then the rest when I saw my kids exhausted, frustrated, cranky, crying, complaining all i could say my babies please have a little bit of patience it was to the point they had enough! Once again Turkish Airlines it was a pleasure flying with your crew.

On Sept 5th 2018 my husband and I travelled from Atlanta to Istanbul on Turkish flight 32.

Both my husband and I have handicap issues.

My husband Malcolm Joel, has just undergone a hip replacement and is in the recovery stages after his surgery. He also has many residual back issues due to arthritis in many areas of the spine and has had multiple surgeries.

I (Lynette Joel) have trocanteric bursitis and 2 weeks before travel had just had my third round of stem cell injections. I was warned and told not to stress the area by to much walking, activity and carrying.

We were very careful to make sure that we had wheelchair assistance on our tickets for the transfer from the plane to our connecting flight. We had a previous experience in Istanbul where we were not assisted and had to walk a very long way to catch our connecting flight, please see complaint TK153823.

On arrival we were ushered onto the wheelchair assistance transport vehicle and we were asked to show our boarding passes. We naturally assumed that we would be taken to the boarding gate.

We were let out of the vehicle and into the terminal at least a 2 K walk from where we needed to be. The was NO help, NO one to ask and NO transportation. We had to walk the full distance with our carry on bags. Both my husband and I have experienced a tremdous setback from this event and the first week of our trip has be ruined.

I expect an apology for this serious lack of assitance, (apologies don't seem to help see previous situation). I want to make sure that we have assistance on our return flight in Istanbul when we make the terminal transition on October 7, 2018 flight 785 . I am requesting that we be given a courtesy upgrade to business class on the Istanbul/Atlanta leg of the journey, to compensate for the mishandling on two occasions.

I look forward to hearing from Turkish with the above requests.

Thank you
Lynette Joel
[protected]@gmail.com
[protected]

For our 26 Sept - 6 Oct return flight to Toronto we bought our tickets directly at the Turkish Airlines Ticketing Office in May. I specifically asked for a baby cot while purchasing the ticket and the sales person affirmed me couple of times that the cot was attached to our ticket upon our request. Reading through many negative comments on THY's ability to serve to the passengers with kids I decided to re-check our cot booking and learned that the baby cot was not booked for us and no cots / seats were available at this moment. How #turkishairlines is expecting me to fly for 9 hours with an infant aged 10 months and a toddler aged 2.5 years?! I see that #turkishairlines by no means is a baby friendly airline, nonetheless it still amazes me to see that they do not value their solo passengers who would get heavily disturbed by my kids crying because of their negligence?! I need a solution, now! Ticket no: [protected]

I flew with my young children from larnaca to malaga via athens last month. I booked a flight with 2 hrs for connecting flight but the first flight was delayed making us miss the flight . We were put up in a hotel till next morning where we tgen had another flight via istanbul. We put buggy down at aircraft door and was told it would be brought back on arrival at malaga. The buggy was never put on plane and stayed at istanbul when we arrived at our destination the buggy was still in Istanbul. I then had no buggy to carry my 7 month old in or a car seat for taxis or cars. Which was very difficult with a 4 year old and cases.When I eventually got it back they had damaged it. Not happy at all with this.

On 8th of September 2018 the flight TK1082 IST-ABV came to Abuja without a single piece of baggage. On 9th September 2018 at 6pm I went to TK office on Abuja airport and they had no information on the baggage - would it come or not that day or no.
This is something that happens on a regular basis in TK, because I have traveled this year five times on relation Belgrade-Istanbul-Abuja, and every time my baggage came with delay. In January came two days after, in April came with three days delay, and so one.
I have traveled with many companies but Turkish is the worst regarding the way they treat their customers!