Turkish Airlines
Reviews and Complaints

Hello,

I complain for the fact that I did not receive my refund for my ticket. I paid my first ticket on November 5th--$959.08. The ticket number was [protected]. Due to an error with the name I have to submit a feedback form TK-1585188 with a name correction. I was advised to buy a new ticket so on Nov 6 I bought a new ticket and I paid $999.10. The new ticket number was [protected].

I am very upset because I had to paid the ticket twice and I don't have money for my other bills. I hope this issue will get resolved fast.

Thank you, .

I am coming to you as a last resort after I have exhausted all options with Turkish Airlines. The behavior they have demonstrated is sufficient to grant them a warning on how they treat passengers and the generally on how they conduct business. Below is a summary of the current situation, I appreciate you getting back to me with any guidance on how to proceed.

1. On 05 Nov 18 I flew from CAI to BEG for a business trip in BEG. I have chronic illness and have packed in my medication and work related documents in the bag which went missing the same day. Below are my flight details:
a. E-Ticket:236-[protected]-17
b. Flight no. :TK 691
c. Dep:09:35am
2. The same day I have created a complaint number on their website it was BEGTK23602.
3. I then also created a claim with number: [protected]
4. Over the following days I have tried to contact Turkish airlines in Cairo and in IST but they have not been helpful and kept deferring me and providing the same status.
5. I have requested to contact the lost and found department in Ataturk airport as this is what was confirmed by Turkish Airlines in Cairo as the final destination of the bag but they have not provided me the number, and I kept being tossed like a ball between different departments in Turkish Airlines without any success.
6. On 7 Nov 18, Turkish Airlines in Cairo confirmed that my bag with this bag tag ( TK861704) has been located in Cairo Airport and that it was sent to Belgrade on 7 Nov 2018 from Cairo on Flight TK1083
7. To my surprise when I called BEG office, they confirmed they have received no bag.
8. I went back to Turkish Airlines who confirmed that they cannot confirm this and that they are not aware where the bag is.
9. I have contact Customer service and requested an escalation of my case, the CS of the baggage department escalated this twice, but no one contacted me nor was I given any status.
10. I am now on another trip in Netherlands and have not received my bag nor have I been contacted by Turkish Airlines not even once to FUP with my case.
11. When contacting CS today to request a complaint, they treated me poorly and refused to file a complaint number. So I had no choice but to reach out to you as a last resort.

Based on the above, I demand a full refund and would also like to be compensated for the following:
1. Health Risk: My medication on the plane is for chronic illness and I have not been taking my medications for 6 days now. I cannot also purchase from EU without prescription nor can I go to a Dr as I am not covered by Insurance.
2. Lost time: I have spent substantial amount of time contacting customer service who have been proven useless in every way and who only contributed to my emotional distress by being indifferent to the situation and being rude and dis-respectful.
3. Emotional distress: I have been traumatized by the whole experience, attending work meetings without any clean clothes and the absence of my medications has taken a toll on me.
4. Work Impact: Important documents related to my work and client work were in the bag and their loss will impact my business significantly.
5. Financial burden:
a. International calls: Due to their incompetence and failure to FUP I had to endure roaming costs calling them daily. The costs are about 500$
b. Loss of items: The bag contained expensive clothing and accessories ( No cash or gold) valued at a total of 4500$
c. Replace of Loss items: I had to purchase several items of clothing to attend my business meetings.
d. Transportation

I'm actually complain about the delayed for the flight number TK80 November 06 as it supposed to arrived Istanbul at 18:10 but it arrived at 18:35 till we landing and for sure I missed the flight to Cairo TK946 Wednesday November 07 at 19:10 and they close the gate and we have to waited 5.30 hours till we catch the next flight at 12:30 am, So I need the soonest feedback for that delay and miscommunication please

Dear Team,

On 4th of November my parents had a flight from Dusseldorf to Istanbul then Istanbul Cairo.

They purchased a brand new luggage from Germany but Turkish airlines totally ruined a brand new luggages (2 ) with EUR 250.

This totally unacceptable, dealing with the customers' luggage with such ac careless attitude!

Also they received such a weird attitude from your representative once they knew that they are travelling to Cairo, Egypt, & They insist to take from my father his handbag, the representative told him that there flight has no more space for his very small bag, Noting that me father refused and claimed for his right to carry on his handbag, Then your representative neither accept to escalate the issue for my father nor to give him his right as a passenger!

My Father are 67 years old! is it a acceptable attitude? is this that passenger shall expect from Turkish airlines?

Again, this totally unacceptable & unexpected.

Dear, i need a feedback from you ASAP.

William Paul
6255 Softshade Way
Columbia, MD 21045
October 30, 2018

Subject: Turkish Air Ticket #KIJHB8

On October 20, 2018, I had 3-way conference call with a Turkish Airlines (TA) representative and the ticket agent Travelers Help Desk (THD) to make reservations to go to Accra Ghana with a short stay in Istanbul Turkey. Because of the improper dissemination of critical travel information by TA and THD, my travel plans have been disrupted on multiple occasions through no fault of my own. As a consequence, I am at risk of losing a significant amount of money. I am requesting that the detailed circumstances described below be reviewed and used as a basis to remedy the problem.
Proposed Remedy: A full credit for ticket expense.
Chronology of Events
1. October 31, 2017. Purchased two round trip tickets from Travelers Help Desk (THD) to Accra, Ghana; including a one day layover in Istanbul for touring. The agent made no mention of visa restrictions to U.S. citizens because of an ongoing dispute between the U.S. and Turkey. Tickets cost $2399.72.
2. October 31, 2017. Purchased Allianz flight cancellation insurance policy through THD for 2 tickets. The agent promoted and recommended the purchase of the policy, highlighting the broad coverage for ticket cancellations while excluding the fact refunds would not apply to cancellations attributable to the non-issuance of visas.
3. November 27, 2017. The inability to secure a Turkish visa forced the cancellation of TA flight plans and having to make other flight arrangements costing nearly $1000 more than my TA flight cost. It was anticipated that my Allianz insurance policy claim would help to offset the increased cost.
4. January 17, 2018. Notified by Allianz that coverage for my TA tickets did not include non-processing of Visas. An appeal of the denial resulted in no change in decision.
5. February 14, 2018. Spoke to a TA representative who provided the following information and suggestions:
• All travel agents, including THD, were notified in early October 2017 that refunds for trip cancellation because of the non-issuance of visas would end after October 9, 2017.
• During my ticket purchase on October 31, 2017, I was never informed of the Turkey visa problem or that there would be no refunds for ticket cancellations because of the non-issuance of a visa.
• The TA representative indicated that rescheduling a flight was an option through October 30, 2018. The allowable credit would take into account a no-show and flight change penalty. There was no discussion as to when the rescheduled flight must begin or conclude.
• Contacted THD and they confirmed that I had until October 30, 2018 to reschedule. There was discussion as to when the rescheduled flight must begin or conclude.
6. July 2, 2018. Confirmed that Turkey had resumed issuing visas to U.S. citizens.
7. October 4, 2018. Called THD to make reservations for TA flight to Accra, Ghana during the Christmas holidays with short stay in Istanbul. Informed that no seats were available during the Christmas/New Year period. I was reminded by THD that the ticket credit would apply if reservations were made by October 30, 2018. When asked, the THD rep stated that reservations for a future flight had to be completed before the end of July 2019.
8. October 5, 2018. Alternate travel arrangements were made to go to Ghana because no TA seating was available.
9. October 20, 2018. Called THD to make flight reservations to Istanbul/Ghana for May 2019. It included a conference call with TA reps. The following info was provided:
• TA rep said that ticket had to be used by 10/30/18; not July 2019 as stated by the THD rep on October 4, 2018.
• The TA Call Center Supervisor Denardo offered a departure date no later than December 26, 2018 based on TA policy. However, this would require the cancellation of a travel ticket already purchased for the same time frame.
• Supervisor Denardo was sympathetic to the problems I was encountering and suggested I file a complaint with TA.
Based on the detailed chronology of events, the following is clear:
• While the travel agents were aware of the Turkish visa restrictions for U.S. citizens, I was never informed of that fact;
• That while the travel were aware that ticket refunds would not be available for ticket cancellations after October 9, 2017, I was never informed of that fact;
• Even though THD was aware that TA would not be issuing ticket refunds after October 9, 2017 that were related to the non-issuance of visas, they were still promoting the purchase of the Allianz insurance policy; and
• Confusing information from TA and THD regarding the timeline for using the available credit ultimately resulted in the non-use of the credit.
I appreciate your review of the details provided above. While there was no conspiracy amongst the various parties to deceive me, I still very much feel like I have been financially victimized. As such, I am requesting that appropriate measures be taken to rectify the matter; including the consideration of my Proposed Remedy.
FYI, I am available to provide additional information or clarification if necessary. I can be reached during the day at (W) 410.537.3276 or (C) 443.622.1745; and by email at [protected]@gmail.com.

Sincerely
William Paul

Dear sir/madam,
i wish to raise a complaint and ask for compensation for my party of 5 people who were travelling with me on flight tk1996 sunday 7th october departing manchester england at 16.30 and arriving in istanbul at 22.30 then on to a connecting flight tk964 to ercan at 23.55 due to land at 1.30am.
We landed in istanbul over 1 hour late hence we missed the connection to ercan.
We were then stranded at istanbul and what pursued was a stressful and exhausting period of time loking for help and assistance, walking extensively throughout the airport.
We finally found some assistance and after a very lengthy period spent with rather unhelpful staff we were issued with a pass for a flight which the lady wrote down would be boarding at 6.10 am to go to ercan it was the only flight she could get us on.
We went to the gate ofter 6 long hours of waiting and the flight had taken off, apparantley the time she told us to board was actually the take off time not the boarding time.
We then had to go through the whole procedure again walking around up and down stairs tired and exhausted hungry and lightheaded.
We was then offered a flight for us a flight to leave istanbul at 17.00 hours! to complete the final lof of our journey.
This long wait yet again of 10 hours caused us extra expense buying food and drink during our extensive delay in istanbul. We were offered nothing from your airline we were tired sweating feeling exhausted and not in good spirits.
We eventually arrived in ercan to collect our luggage and to meet the taxi driver which was his 3rd trip to ercan to meet us which we were charged for 3 journeys due to the mix up of the flights so our taxi cost us £90.00 english pounds sterling.We had totally lost a full day in cyprus and when we did arrive at my mothers home in lapta she was in tears and hadnt slept my mother is 78 and resident and i visit her regularly.
We arrived manchester airport 7th october at 14.00 and eventually arrived in ercan to lapta at 21.00 hours 8th october.
Passengers names are elaine williams(myself) paul frank welsh, alan bell, evelyn elizabeth barker, ann lowry. I felt so let down by your airline and staff at istanbul and my party of friends i felt responsible for their well being as 2 of the passengers were age 65 and 68 and they were traumatised by the experience.
I and my family regularly use turkish airlines and i have always recommended your airline to friends.
Not only do i travel to ercan i also fly with you to antalya or adana to visit family.
Also note that i am a miles and smiles member but up to now considering all my flights i have not had any miles added. I did phone your airline explaining i had changed address from 1 edgeware road winton eccles manchester to 34 woodford avenue winton eccles manchester england m30 8wf and that my email address had chnged to the one below. Was told i would be sent a link but still havent recieved it so i ask you to deal with this matter also.
I ask you to give these complaints your earliest possible attention i look forward to hearing from you on this matter.
Regards elaine williams.
Email address is [protected]@live.co.uk
telephone (uk) [protected]

In reference to below email trail and filed complaint number # 1539619, please note following
 It was not a NO-SHOW on flight TK780/21OCT19, I was there IN-LINE but TK staff refused to accept me to board the flight.
 today 28-oct-2018 Turkish airline Doha office is asking me to pay additional almost $ 800.00 = QR2920.00 for what ? I had horrible travel experience with TURKISH airline.
 Mistake of TK staff at Boston airport black short airport check-in staff lady printed two more Boarding Pass for international flight for Doha.
 In Istanbul airport instead of showing TURKISH hospitality, mercy, kindness with me, airline staff screamed at me and threw the Boarding Pass on my face. I bought a new ticket on QR flight and flew with QR to just come out of this.

I went to check-in at the Philadelphia airport everything was fine all of my Boarding Pass were printed all the way to Doha when I reached Boston airport, the black short check staff lady said these boarding passes would not work so she printed up two more Boarding Passes which had red color on them. When I reached Istanbul at 3:00 p.m. in the afternoon I was waiting for the last flight number, I realized that it was a different Boarding Pass with someone else's name.. I got these Boarding Pass from black short checkin staff lady. Airport Staff at Istanbul airport assumed that I was doing fraudulent activity they began to shout at me and threw the Boarding Pass on my face, screamed and told this is not me. they took pictures of my passport told me to go to the Transfer Desk which then they said they I was going to be charged a penalty fee then they also made me pay $30 for a Visa why ? I do not know, why they refuse me to get on the plane. They Demanded more money for penalties so I had to pay for another ticket on Qatar Airways. I found out the Boarding Pass that were printed in Philadelphia were fine, I could have used them but she told me No. Again I was told by the lady in Boston I think her name started with a T that I needed new International Boarding Pass in order to fly.
Airport staff at Istanbul Airport were very unprofessional and nasty to me and refused to accommodate me so I became stranded at the airport to the next day 24 hours I was exhausted very tired and disappointed. When I reached Doha with Qatar Airways my luggage still remained in Turkey. So I had to fight for my luggage as well right write a complaint in order to receive my luggage.
They said they would get back to me within two hours and call me which never happened. I only received an email from them, which said we received your complaint. Nothing else was written or done. This is how they conduct business totally unprofessional. 😒
Ava Rivera very unhappy I will never fly again With Turkish airlines.

its a flight from cologne to Istanbul which delayed more than 2 hours in cologne and my bag lost and didn't reach the connecting flight SV 264 to Riyadh
it makes for me big troubles specially that my medicines was in it
this why am asking you for compensation...
waiting for your immediately action for my delayed bag and to pay compensation for me asap ...
name : EMAD GALAL GHONEM
MOBILE:+[protected]
BOOKING REF: VGCWW5

I was a passanger on flight TK2248 from Istanbul to Sanliurfa on the 26 of October 2018.

The flight was delayed for some time. And finally when the assistants came to the gate they spoke and addressed the passangers and all passengers went on to have their seats.

I am a foreigner and expat. I don't not speak nor understand Turkish. I went to the gate as I had no idea what was happening.

One of the assistant would not open the door I spoke through the window I said can you please tell me what's going on. I have

He was rude, and I incompetent, unprofessional and Mostly RACIST to me.

He said I don't know when the plane will come, but I I don't want to speak English. GO AND SEAT DOWN.

HE WAS DISRESPECTFUL AND HE REFUSED TO ASSIST. WHILE BOARDING THE PLANE. I SAID TO ME, YOU WERE RUDE TO ME AND I ASKED IF I could SEE HIS NAME SO AS TO ESCALATE MY COMPLAINT HE HID IT. HE JUST SAID 'GO'.

This is one of the man at there boarding gate. There were two gentlemen at the boarding gate and one of them is this man. As a result of this I had a terrible flight because this man Humiliated Me infront of Everyone.

I FELT Humiliated by the manner in which he spoke.

Thank you

Dear Turkish Airlines,

I have booked online on Turkish airlines website on the 22 October three round-trip tickets from Beirut to Istanbul. By mistake, I booked the return flight of after midnight assuming it is in the afternoon.
After I bought the ticket I realized my mistake and tried to correct it within half an hour of making my first booking but was charged a penalty of 60 usd per ticket. There was also an extra charge because there was an upgrade in the return ticket, but this I accept. I do understand that I am obliged to pay the upgrade but I can not understand that a mistake can not be corrected within less than an hour without penalty which is a huge amount since they are three tickets (180 USD) please I would really appreciate if you can waive the penalty, refund me the amount and allow people who book online to have no penalty for any change within a certain limited time like even 24 hours free cancellation/change.

If you need any further detail, please let me know
I really appreciate your feedback and look forward to hear from you soon.

Million thanks,

My booking reference is SYSLWS.
Flights from beirut to istanbul.
email: [protected]@hotmail.com
[protected]@hotmail.com

Today on 24th octuber, i was traveling from lahore to havana, with turkish airlines.. i had 30 days valid tourist visa, and return ticket of 29 days.but check in counter people, did not give me boarding.although i was traveling with valid passport, and valid visa.of cuba.they had no right to ask me old passport, and they were talking non sense, about me.like he will not come back, or will go to USA.or this is not important having return ticket.we will not board you..

Dear turkish airlines,

As per attached documents we have been transferred to transit flight via Ankara due flight cancelation again after we arrived in Ankara the flight to Trabzon cancelled.

at the moment the we visited our office claiming compensation as we our lost hotel reservation in Trabzon and we booked new hotel reservation in Istanbul and our rental car, we visited RUH office but they request us to contact you regarding this matter.

we are waiting for your kind reply.

Dear Complaint department,

I was treated in a very bad & inhuman way in Istanbul airport after I missed my flight to China due to late take of my flight from Egypt ( which is not my problem at all )

e-ticket# : [protected]
Reservation# : B3JDGG

1- I was travelling from Cairo to Guangzhou through Turkish Airline on Late 17th September 2018.
2- The flight planned to take off from Cairo on 9:00 PM but actual take off was delayed around 2 hours.
3- Our arrival to Istanbul should be on 12:15 am but it didn't happened according to the take off delay.
4- In the normal scenario our transit duration was fare enough to catch our next flight to Guangzhou but due due the start up delay it was impossible to catch the next flight.
5- We stayed @ Istanbul airport for 24 hours, we were treated in Non-human treatment in the following ways:
- Food portion is not enough for a child
- Sleeping area was like a prison & underground
- No blankets were available and the weather was cold ( we were wearing summer cloth )
- No suitable bathroom to take shower
- They didn't reserve a room in a hotel as IATA rules & any well known airline policies & procedures
- We tried to get visa to enter the country & sleep in a human way but it was rejected although we paid requested fees in dollar.
- The customer service was not helpful by all means plus they were very aggressive & treated us in Racism way ( which obviously not professional attitude )

And according to this delay
- I was charged not used one night in the hotel.
- I lost my scheduled meeting for this day.
- I was really scrambled staying more than 24 hours with same cloth with no shower/sleepless / hanging out in an airport ...etc.

After all the awards Turkish Airlines got & It was stated among the top airlines of the world, moreover, all the invention Turkish airline proceeded with, I really got disappointed from the service from the beginning of my trip.

In regards to all the above mentioned, I need to be HIGHLY HIGHLY compensated for all the farce & scrambled I faced during my trip.

All I my ticket to be totally refunded with No deduction & I mean it with no deduction please.

I'm sure that you will compensate me in a justness way due to several reasons & the most important one of them is that you have a well qualified management team.

Waiting for your positive & soon reply.

Regards,
Ahmed Mohamed El Sayed Ismail
[protected]
[protected]
dina.[protected]@yahoo.com
[protected]@gmail.com

Hello,

I would like to bring to your attention a case. The tracing number at the Turkish Airline claim department is [protected] ([protected]@me.com). There you can see the whole thread of the discussion between myself and the TA representative.

I believe that TA did not treat my situation correctly. Taking in consideration my context, and that I arrived at my destination with a broken bag and that I have not received any emails with information from TA for 2 months, I do not think my particular case was treated fairly. The main conclusion of the TA claim department was that the rules are more important than the client. Which in my opinion it can be a dangerous approach.
I provided photos of the broken bag, I provided the boarding pass and all the details on how things happened. I don't think I should be the one paying for the misconduct of the Turkish Airline.

At this stage it is not really about $90 but rather about the way your company is treating clients. I was supposed to know that if my bag breaks and I am on an Island in New Zealand that I have to find a repair service to repair my bag or give me a paper that the bag is irreparable. On the Waiheke Island I do not think there is such a service and the costs to take a ferry to Auckland and find a bag would have been enormous for TA. So I do not understand how TA gets so stuck to the rules and don't see the particular case and understand the necessity of being responsible for their own mistakes.

I do know that it is all about the people that handle each case. So I hope this complaint will fall in the hands of someone that understands marketing and customer care much better than the representative from the TA Claim Department.

With the hope of a better resolution,
Petru Groza
+[protected]
[protected]@me.com

-booked flight from Brussels to Athens, transferring in Istanbul, Turkey
-told mechanical problem caused delay in flight leaving Brussels
-flight from Turkey was not held
-landed after 1am in Turkey
-not given any food or hotel vouchers
-eventually told location of nearby hotel
-hotel was outside airport and not allowed to leave by custom officer as no visa
-forced to hunt for another location inside airport for food and rest
-paid for lounge accommodations
-missed connecting flight to Mykonos, additional cost of €300 for the flight alone
-booking reference 7KBZSO Ben Sokol
-2018-7-8. TK1940, TK1841
-request a refund of fees for flights
​

I was travelling from Chicago to Colombo Sri Lanka on Turkish Business class. flight from Chicago on the 25th of August.Stay in The Business class lounge for 8 hrs and then the connection to Colombo Sri Lanka.I had the bag in the locker and then security ck before boading flight to Sri Lanka.At the security belt my bag got delayed i was through before the bag. I was wondering why i had only my Cannon camera and my money. Any way on reaching Sri Lanka my cash of $5000 in a envelope was gone.I had the hand bag a Thule carry on all the time with me. The only lapse was at security.

0 Votes
I am writing to complaint about the inconvenience and additional unnecessary financial expenses I had to bear due to Turkish Airways' inefficient handling and delaying of my baggage while travelling from Kathmandu to Houston via Istanbul on 9 th October 2018 by TK 0727 and TK 0033. It never arrived at Houston. If it couldn't handle the luggage at such short connection, it shouldn't have booked me in the first place. And when the airline already made the error of not putting it in the connecting flight, it must have sent it in the next immediate available one, which didn't happen. It arrived only on the second day. Even after arriving to Houston the Turkish Airlines staff never handled the situation gravely. They delayed in handing over the luggage to United Airlines. Delivery was another issue. Nobody I talked to made sure or confirmed the time it was going to be delivered. I had to keep following up to get the update of the situation. While doing this, I had to use someone else's phone and the balance for more than 6 times. I got so stressed, I had to buy medicines which were already in my delayed luggage. Due to jet lag I lost my orientation and balance and this stress resulted in me getting more sick. I had to buy makeup and stuffs for functions I was supposed to attend on 11 October and 12. I dint have clothes/ towels and toiletries. I haven't been able to rest peacefully since I arrived on 9th Oct 10:45 pm. Please refund me for the unnecessary expenses and stress suffered.

the worst and DISHONEST company I ve ever got in contact
On 29th of September I was trying to make a purchase on their websites regards flight ticktes form Brazil to Dublin, on the very last page when it should be appeared my transaction was concluded, the page just went blank! For the rest of the night I ve check my e-mail and my cellphone and I didn't receive any confirmation about my flight or ANY word from the devious company! I ve notice on my bank account that the amount of €600 was being shown as PENDENT! So I called to my manager and he said to me to not worry, that if i DIDNT receive any conformation about the tickets this money will NOT BE PROCESSED! well after 4 days the €600 euros was debited! I ve got in contact with the company and for my surprise they found the tickets that I VE NEVER GOT ANY CONFIRMATION! by that time I wouldnt needed those tickets anymore as I bought another one in the next day after no confirmation!
Well, I explained the whole history to a staff, I opened a process to complain about the episode and to request my money back, because that would be what a FAIR and HONEST company would do! But today For my surprise I received an e-mail saying that they didn't do anything wrong and that my money WILL NOT COME BACK! I'm horrified! I DEMAND my money back! Because this is DISHONESTY!
so that's my experience with Turkish! If you wanna be stolen and treat in a unfair way, TURKISH AIRLINES IS YOUR COMPANY!
Process number: TK-1503845 #S1-1800764

our flight was canceled, our 1 year planning trip was delayed and we missed 2 days that we payed in advance.
because of the delay we forced to order another domestic flight for all 6 people in the family.my 4 kids were disturbed because we carried them for 2 days on flights.
its not the first time we travel with Turkish airlines, never have issues. our family vacation was almost disaster, they wanted to keep us in Israel.
I kindly ask for refund for all the extra expenses we forced to according the delay. I have all the documents to send you, please provide me E-mail for that. thank you
Oshrat malach

Passengers:
M lopes de freitas lomba
fernando jose santos

we flew from Porto to Istanbul on flight TK1452 on 2-10-2018, departing time was 12:15 pm. It got delayed and because of this, we missed the connecting flight from Istambul to Kilimanjaro (TK 0565) departing at 19:50 pm.
Turkish Airlines changed our flight to TK 056 7 departing 24 hours later than our foreseen arrivel, at the 3-10-2018.
Regarding our delayed and misconnection flight, we came before you claiming for the applicable compensation payment for each of us that according to your policy for international flights of 3500 km and over is 600 euros/person.