Turkish Airlines
Reviews and Complaints

Turkish Airlines is awful. They closed the boarding gate twenty minutes before the departure time. I could not get to the gate before, because the airport was crowded, despite I have runned fast. The employees saw me, as they saw, too, an Asian family of four and a Turkish lady, who strongly knocked on the glass door, but they ignored us. They knew I was at the airport, as I did the check-in on time, but they did not mind. I think they were overbooked and so the last to arrive stays on the ground (in other airports we can hear them calling for passengers on the speakers, but not this one!). Then they did not care for me. They took advantage of the fact that I do not speak their language to ignore me (but they helped – and was the right thing to do - the turkish lady). They were very rude. They said they had nothing to do with me, was not their problem, they could do nothing since I missed the plane, so I had to buy another ticket (on information desk asked 800 Euros for a ticket!). So I was left at the airport without any help, and I had to buy a ticket for the next day (which was more expensive than the initial two-way ticket). Later I complained to support service, but they continue to say that it's my fault that I did not arrive in time at the boarding gate. But it's a lie! They closed the door in my face, before the time!
Therefore if you use this airline, get ready, because they have no mercy.
And by the way, the service is nothing special ... The food sucks; and they gave me half a glass of wine and when I asked for more, they ignored.
I see now Turkish Airlines has thousands of complains in the Internet. They do not care for the passengers rights.
They reply the complains, with nice and beautiful words, while actually “stab us in the back” ... and with a smile :)
IF YOU CAN, USE ANOTHER AIRLINE

Average roundtrip ticket from Istanbul (Turkey) to Pristina (Kosovo) costed around 170-190 Euros.

Around two weeks ago on May the 2nd, 2016 TK1020 flights airplane ran off the runway and got stuck in the mud in Pristina airport during landing. Because TK pilots did not allow Pristina Airports ground services to rescue the airplane the airport was closed for 24 hours. They had to wait for a special crew from Turkey. Anyway everyone knows that having an airport closed for 24h must have costed a lot to Turkish Airlines.

Few days after this incident roundtrip ticket from Istanbul (Turkey) to Pristina (Kosovo) got way more expensive. Now it costs like never before around 300 Euros or more.

This clearly shows that Turkish Airlines is making its passengers pay for its own mistake. I don't know what you think but I really finds this act as cheap and unethical. Turkish Airlines is getting worse day by day.

Quality of Turkish Airlines is getting worse by each day. You can't get a reply for your complaints or urgent request for days. The reason for this is the fact that they've put a outsourced call enter between their complaints department and their customers. It is a cheap game of theirs where everyone can easily reach their Complaints Department but in fact reach only level 1 outsourced agent incapable of helping you at all. All they do is delay you and keep saying we are still waiting for an answer.

I am a frequent traveller and even though I had many bad experiences with Turkish Airlines I was against writing a bad review but this time they really got me pissed off.

I mother has a rare blood disease and she needs to be checked by a Ph. Doctor periodically who gives appointments a month ahead. I purchased a return ticket from Pristina to Istanbul for her but unfortunately the TK1020 flights airplane run off the runway and got stuck in a mud. As all the flights have been canceled from Pristina every other airlines arranged a transfer of their passenger to the nearest airports (approx. 100-120km) except TK. They had their passengers wait. Then after couple of ours they took them to a hotel late at night and brought them back at 7:30am telling them that they will fly at 9am. The airplane did not take off until 6pm and they had them waiting for almost 12 hours without offering them nothing. No food, no drinks and no information. So far for a 5 star airlines.

Anyway my problem is that even that my mothers doctor appointment was after 2 days of her flight due to 24 hour delay we could not prepare her blood analysis and had to postpone it. The doctor showed his good will by accepting to see her on Monday. The problem was that her return ticket was a day before on Sunday. So I called it the Turkish airlines right after my mother arrived on Wednesday night and requested them to change the return of my mom's ticket to Tuesday as a compensation of what they've caused. Their complaint department (The outsourced CC) opened a case and told me that they will get back to me in 24h. Unfortunately they did not get back to me at all. I kept calling them every day even twice a day and all they said was that the case is almost closed just waiting for a final decision. On Monday I called again and then they told me that my request was delayed and that I need to purchase a new ticket.

In summary Turkish Airlines looks like a good company up until you face a problem. It is then when you will realise that this airlines will simply do nothing for you as there are no Passenger Rights on their code of work. Me and my friends experienced this many times.

Dear to whom this may concern,

I am filling a complaint in regards to the poor organisation that the airline has shown during my travel on the 27th of April 2016 from Trabzon to Istanbul and Istanbul to London. The flight from Trabzon to Istanbul flight NO: TK7231 took longer than anticipated thus, we arrived at Istanbul Sabiha Gokcen an hour and half late. We asked one of the representatives of Turkish Airlines at the airport and she informed us that the flight no: TK1963 to London had already left and we would need to rebook our tickets. We were asked to proceed our booking at the Turkish airlines hotel booking desk and received poor attitude from the staff there. They provided no help with our baggage that was removed from our last flight, so I spent more time going around the airport trying to reclaim my baggage. We were then taken to the coach provided with a 2 hour journey to our destination. Also, a small reminder that we were travelling with a kid aged 3 who is carsick and another traveller who is diabetic with no access to her medication. Our total travel time took longer than what we anticipated as we were expected to be in London by 11:00am however, due to delays we were in London at 16:00 in the afternoon. I'm only making this complain based on the fact that this is my first time travelling with Turkish Airlines and my expectations of the airline was truly thrown away by this experience, with no apology received by any member what so ever. Please take these into consideration and make improvements on your services to ensure that your passengers are willing to rebook their next flight with you.

Kind regards,

Miss Iwona Greda.

The last communication with Turkish more or less summarises the situation with these robots. It is not possible to escalate anything to managment because customer service is the highest level possible.

Dear Michael KOPERNIAK,

We have received your message dated 14th of February 2016.

Based on your message, we would like to indicate with our regret that your manager request could not be responded positively as we do not have such rule application and that Customer Contact Center is the most authorized division of Turkish Airlines, which contacts with passengers who travel with us.

We submit for yout infocmet, on with our respects, and we would like you to accept our regret that operational practices caused your dissatisfaction.

Kind Regards,

Burcu S.

Turkish Airlines Inc.
Customer Contact Center

Basically you can complain until you are blue in the face. You will only get a robotic (Google translated) email reply banter from an agent who refuses to give a full last name. The nature of my complaint was serious (correspondence following this message as I cannot attach a PDF file) but it was just fodded off each and every time I asked for a proper explanation or to have a manager step in.

Recommendation: NEVER FLY WITH TURKISH AIRLINES. And frankly I would outright boycott all Star Alliance airlines as AIR CANADA is just as bad. Unfortunately (or fortunately) Lufthansa is good but they made the bad judgement call of being partners with S. Alliance.

Request: please investigate and EXPLAIN how Turkish Airlines could have been nominated the best European airline if their service is so abominable? Could it be because people don't complain because their system does not allow it?

I await a reaction to this.
Regards,
Michael Koperniak

Von: Michał E Koperniak
Gesendet: Samstag, 06. Februar 2016 21:40
Betreff: feedback to Turkish Airlines

I flew with my partner on Thursday from Prague to Kuala Lumpur via Istanbul. ETKT [protected] and [protected] respectively.

The first issue was with online check in. We were unable to select our seats for the long haul flight even though the tickets were booked together. Fortunately this was corrected at the time of check in. Your system generated the eticket and PDF of the flight for only the first part of the flight TWICE. You might want to check why that is as the lady at check in already knew of this.

The main issue was the actual flight. For the first time in my life I was on a plane where you are unable to control the heating/cooling at your seat. The plane was so uncontrollably hot and dry that one passenger sitting next to us actually fainted. In doing so (as she was standing at the time) fell on another passenger who had just been served her meal with hot coffee. It was an unpleasant and frankly totally avoidable incident.

Regarding leg room--or lack thereof! How is it that there was more leg room on the short flight from PRG-IST than from IST-KUL? My partner is 190cm and was unable to sit properly for the 10-hour flight.

Finally, while the food was very good, the service by the crew was anything but stellar. They were rude and abrupt. If you serve a passenger coffee or tea, do you not ask them if they want milk/lemon or sugar?

In light of the inability to control the air and seating room issues we really have no reason to fly with Turkish Airlines ever again. I don't know you earned the title of Best European Airline. Both Air France and Lufthansa are far superior

Here was their reply to my complaint and my reply to their reply:

Von: Michał E Koperniak
Gesendet: Mittwoch, 10. Februar 2016 05:31
An: 'MUSTERI ILETISIM MERKEZI'
Cc: [protected]@yahoo.de
Betreff: AW: ##TK-9734331#

Dear Mr/Ms S (a last name would have been expected here--maintaining your privacy in this manner is quite
unprofessional and calling you by your first name is equally inappropriate),
I can confirm that I indeed travelled with Mr Jure Majcen.
Whilst I am aware that there is the option to upgrade to more leg room, you failed to explain why there was more
legroom for the same flight class from Prague to Istanbul than on the LONG HAUL flight to Kuala Lumpur. On flights
with your competition (or Star Alliance partners), namely Lufthansa, Malaysian Air, KLM, Emirates or Air France the
leg room was definitely more than on this flight and the general level of comfort better.
The issue with the heating is a serious one. In fact, it became a health issue for one of the passengers. Had it been a
frail elderly lady travelling, she may well have suffered a far more severe medical emergency. Do we need our flight
diverted because Turkish Airlines allows their airplanes to fly without the ability to adjust the heating/cooling? For
me there is absolutely no excuse for this.
As I said in my complaint, sometimes it is impossible to control with whom you will actually fly, as sometimes flights
are carried out with different partners but I also flew with Malaysian air from Amsterdam to KUL many times and
can assure you that both service and leg room were far superior.
They say that you get what you pay for. This is only partly true in this case as I relied on the fact that Turkish Airways
was nominated for Best European Airline. I cannot for the life of me understand how this is possible.
Lastly, I cannot help but feel that almost the entire text of your reply was pre-formulated i.e. copy and paste. I am
not really impressed with this and do feel like my email was "brushed off". It has a very patronising tone.
With regards,
Michael Koperniak

-----Ursprüngliche Nachricht-----
Von: MUSTERI ILETISIM MERKEZI [mailto:[protected]@thy.com]
Gesendet: Mittwoch, 10. Februar 2016 03:24
An: [protected]@yahoo.de
Betreff: ##TK-9734331#
Wichtigkeit: Hoch
Dear Michael KOPERNIAK,
We have received your message dated 6th of February 2016.
Firstly we would like to state that the matter you expressed in your feedback caused great regret for us.
Upon investigation we conducted based on your message, it was determined that online check-in of TK0060
Istanbul(IST)/Kuala Lumpur(KUL) flight dated 5th of February 2016 was made only for Mr. Majcen JURE who has
travelled with you on your reservation.
2
In addition with this, as Turkish Airlines, in the name of ensuring the satisfaction of all our passengers and meeting
their demands, we offer our service in the forms of Economy, Business, and Comfort Class. The seats in every travel
class have separate features of use, and seat pitch (spacing) can differ according to the cabin of flight.
Additionally, we would like to indicate that the seat pitches on all the aircraft in our fleet are in conformance with
international standards.
Apart from the fact that, as giving our passengers who choose us on their travels the service they deserve and
delivering this excellently are among our priority targets, we again have experienced how important your feedback
is.
All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must
carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued
passengers.
Accordingly, we would like you to know that our related division has been informed about personnel attitude to
provide our personnels professional service with a smile and use appropriate body language and words so as not to
cause dissatisfaction to another of our valued passengers.
Also we would like to state that your feedback about heating control of the seats on our aircrafts has been
forwarded to our related department to provide more comfortable flight experience for our valued passengers.
We would like to state that we strive to eliminate such undesirable unpleasant situations. Your feedback is guidance
to us toward improving our services in this regard. Sending to us your views both positive and negative after every
one of your flights would, without a doubt, lead us toward providing better service.
In light of the above, we wish to indicate our regret of current conditions causing you dissatisfaction, and we would
like you to know that we would be glad to welcome you as our guests on your future travels with a flawless service
and with our cheerful personnels.
Thank you for choosing Turkish Airlines on your flights, and we are respectfully yours,
Kind Regards,
Burcu S.
Turkish Airlines Inc.
Customer Contact Center
To reply to this message or for your compliments - complaints, you may fill in the feedback form
(http://www4.thy.com/customercontact/?lang=en ) on our website. You may also call us at +[protected] +90
[protected]
Please note that in order to inform you on time regarding the possible operational changes about your flight, we
highly recommended you to add your contact information and membership number -if available- on your
reservation.
www.thy.com
for long haul flights. We are dreading our return flight on the 29th of February.

A few years ago (5?) we flew on Turkish airlines & ever since they keep sending these damn emails. Please UNSUBSCRIBE ME. Their emails don’t give me an unsubscribe option. I don’t want an account at Turkish airlines! I don't want to see their statements! "UNSUBSCRIBE [protected]@UCSD.EDU" Peter Rowat [protected]@UCSD.EDU Please just do this right away, no more futzing around ========================== Here is their email: comes every month... From: Miles&Smiles [protected]@thy.com Subject: Miles&Smiles Statement Date: December 9, 2015 at 12:31 AM To: [protected]@UCSD.EDU Dear Rowat Rowat, Please find attached your Miles&Smiles statement for November 2015. Sincerely Yours, Turkish Airlines Miles&Smiles Programme Management STMT_TK482891141_11 2015.html

Dear Sir Recent i travel (on 10th October 2015) from Lahore Pakistan to Istanbul. On 13th October i went from Istanbul to Frankfurt. On arrival in Frankfurt i found my luggage missing. I instantly went on Turkish Airline counter and informed them. On the same day i received email from email id [protected]@sita.aero that your bag has been found in Istanbul and we are trying to confirm it On next day 14th October at 1.00 pm i received an email that your bag is with us and we are trying to handover to the courier company and they will deliver to you ASAP. I provided with my complain complete address and phone numbers of my hotel. However i received my bad on 15th October at 8.15 pm in Frankfurt in my hotel. Courier company took 31 hours to deliver me my bag. Please keep in mind i was on a business trip and my full clothing, business documents, my medicine were in that bag. I was there to attend Frankfurt Book Fair which started at 9.00 am on 14th. There was no choice with me other then to buy no clothing on the morning of 14th from the market and i spend Euro 950.00 However i was unable to buy medicine from the Pharmacy with out the prescription of doctor. I am diabetic and hyper. I remain with out medicines three days. Buy the time i received my bag my BP were very high and roommate help me by giving medicines and take many precautionary measures. My missing luggage Tag # was TK727282 My flight details were.. 13 Oct 2015 Turkish Airlines Inc (TK) 1591 Economy (T) Turkish Airlines IncConfirmation Number:UCS2UH Depart: Istanbul (IST), Terminal I 12:00 PM Fare Basis: TF2XPX It was a worst experience with Turkish Air Line of life. They give me great mental torture. I was complete upset during my business meetings. Therefore i will claim from the Air Line damages 1. Spend amount Euro 950.00 2. Damages Euro3500.00 Total:- Euro4450.00 I do not have the cash buying receipts because i was not aware that i can claim all my loss from the airline. All amount were paid by me in CASH to the various stores in Constablerwache area. I am yet not well and BP due to missing of my medicine yet high and i am at risk. My family have the full right to sue the Airline in case of any loss of my health or life due to after affects this incident I am sure my case will be resolve on Priority basis and compensation will be provided without delay Regards Saleem A. Malik Passport # BQ0767822 Mobile +[protected]

Greetings,

My name is sujit thakur .i was travailing from Mumbai to  Rome and i found my bags lock was damaged. i shown to the help desk on the air Port. i did not gat any mail or feed back from Turkish airlines so far. could you help me please. details are below.

FILE REFERENCE--FCOTK12676/29AUG15/1714GMT

NAME-- SUJIET THAKUR

FLIGHT/DATE--TK721/29AUG/TK1863/29AUG

ROUTING--BOM/IST/FCO

COLOUR/TYPE--BK02XXX

 i am working on cruise line RCCL (RHAPSODY OF THE SEA) and I given my port agents mail and number that time. please contact him. he will let you know when we are coming back to ROME (CIVITAVECCHIA).his contact is mention below .

My daughter was traveling on an zed ticket on Aug. 20th. Instanbul to chicago. flight 5. The flight had plenty of seats. My daughter had a seat They checked her bag. They would not let her board. After the flight left, she called me very upset. A different agent wanted to speak to me and said they had made a mistake, she should have been on flight. He tried to get her a hotel. Then when she gets home, I find out instead of helping her, he told her, that he had to frisk her. She is 20. I ended up buy a ticket on Turkish airlines 7 hours later. A full fare ticket. During that 7 hours, she never got her bag back. I believe it went to chicago against all FAA regulations. She became a paying passenger and flew on aug. 2 from istanbul to barcelona. Turkish airlines has answered none of our emails, or baggage loss claim. help

On 15th August myself and my teenage daughter and my aunty and her two sons were travelling back from Istanbul, there was no onboard entertainment, films etc, as your onboard entertainment did not work due to some technical fault the flight was boring as the kids were bored throughout the journey back to the uk. Also when the plane landed at Manchester, i believe the pilot descended at quite a considerable speed as the plane skidded on the run way as it landed and was scarey, skidded to the left, the passengers thought a learner pilot was flying the plane, the flight back was very turbulent, air pockets and the weather was fine and clear.
We are considering to visit Turkey again in the near future as the people food and weather is beautiful but we are considering wether to fly with Turkish Airlines again although the flight from Manchester to Istanbul was without any issues, but our return to uk via Turkish airlines was not a good experience as the flight back was turbulent without bad weather, so there is no excuse, for poor flight and the onboard entertainment did not work!Hope this complaint will be resolved with a satisfactory conclusion complimentary tickets to Turkey would be nice. [protected]@hotmail.co.uk

9th January 2015
Flight from Oman to Dublin, via Istanbul for myself, my wife, twins Harry and Louisa (aged 12) daughter Zoe, (aged 11) and daughter iseult (aged 6)

First leg from Oman to Istanbul scheduled to leave at 0250hrs — delayed, left 4 ½ hours late
arrived in Istanbul after 1200hrs

Arrived Istanbul Ataturk airport
The airline say the flight landed at 1207hrs but we didn't leave aircraft until approx 1230hrs Flight very full and we had seats at back. last people off plane

We went straight to the gate for our connecting flight as quickly as we could.

Long delays in security

Got to gate but it was closed.

Went to transfer desk, with 5 other people that had missed the flight.

They said they wouldn’t transfer our tickets because we had over an hour from landing time to catch the connection flight time which left at at 1315. We had therefore no tickets for onward travel.

They claim our flight landed at 1207hrs (but it was later and certainly we couldn't get off the plane until about 1225hrs)

We told staff on the flight and in the security queue we had an imminent connection flight but were told they couldn't get us to front of queues

The Turkish Airlines transfer desk said we were not eligible for onward flight and they wouldn't put us on a connection. They said we should go to the ticket office in the departures hall and buy 6 new tickets or possibly pay a penalty fee.

To get from the arrivals hall to the Turkish Airlines booking office in the departures hall meant going out through the passport barriers which involved a one off fee of $25 for a visa to enter Turkey.

After this long journey, our phones batteries were dead and there was no wifi available. We couldn't contact anyone to dispute this ticket cancelation and no Turkish Airlines management were available. Turkish Airlines Staff we encountered were without exception rude and most barely spoke English.

Abandoned by Turkish Airlines, we were now stuck in Aturturk Aiport. We didn't have much money on us, and were unsure
a). how much we would need to get new flights to Ireland for 6 people
and
b). How much money we had in our accounts that we could actually put on the table.

My wife Fiona, was given all our passports, tickets, and money and having bought a visa, went through passport control alone. She found the Turkish Airlines ticket office and had a long protracted and very unhelpful and unsympathetic time there but was told we would need approx euros 800 for the penalty fee to get new tickets to get the family home.

We couldn’t pay for this there and then, but Fiona managed to buy one ticket for €160 for a 1315hrs flight the following day. With this ticket, she could at least reenter the airport and be reunited with the rest of us.
She was told that the remainder of the 800 euros had to be paid by 10pm that night or the costs would rise to euros 3200.

Without buying this one ticket she would have been unable to rejoin us in the transit area and we would have been abandoned with no tickets, no passports and no means of contact with the outside world.

Fiona was away for nearly five hours before she managed to get back in to join us. In that time the 5 of us were unsure whether we would ever see her, our passports or dear old Ireland ever again. Personally, this was one of the most frightening experience I have ever had. The children were very shaky and it was an anxious time for us all.

While Fiona was trying to get tickets, i was trying in vain to get advice, help or acknowledgement from anyone on our side of the passport control. Unfortunately, neither the airport police, the laughably named Turkish Airlines Care Desk, nor the airport management itself were interested, able to help, in the least sympathetic or even remotely polite. I asked the police to contact our embassies but they said only if we were arrested, so i actually considered getting arrested. But Ive seen Midnight Express.

We used some money to buy a phone card and called my parents for assistance. We were given my fathers credit card number and Fiona returned to the Ticket office at about 9-30pm but was told by a deeply unpleasant Turkish Airlines member that she couldn't use a card to buy the ticket if both the card holders and the card were not there in person.

She returned and i then bought new tickets for the remainder of the family online for a flight out on the 0730hrs flight to Dublin on the first available flight with 5 spaces on Sunday morning. This set me back another 4150 Turkish Lira (I am waiting for an exact figure but approx euros 1700)

The six of us had a very expensive stay in the airport, where all food was at a premium price, there was nowhere to recharge mobile phones and the cost of calls from public phone boxes was very expensive. Hotel accommodation in the airport was outrageously expensive and costed on an hourly basis. We didn't have enough cash / money after buying the tickets to get visas to leave the airport so the four children and us were stuck in the airport for two nights. Separated from our luggage, the six of us spent over euros 350 on toiletries, food, water, phone calls and internet usage.

There were no beds or shower facilities, the toilets were disgusting and memories of the film The Terminal, where Tom Hanks is stuck in an airport terminal for a year, kept emerging.

The hours dragged on.

Fiona caught her flight the next day (10 January 2015) and after 43 hours in the airport the rest of us flew out to Dublin at 0730hrs on the 11th). Our flights were uneventful.

Our luggage arrived OK and at Dublin airport we met up. Fiona had overnighted near the airport and met us at about 1100 on Sunday morning .

Turkish Airlines should be penalised for allowing this to happen and we should not be out of pocket for this. We made every effort to reach the connection flight but could not have made it under those circumstances.

There were also knock on costs of retaining farm help and house minding for the extra 2 days we were delayed.

On 31.10.3014 at 8:30 PM, my wife and myself on behalf of, our expedition (Gaziantep, Istanbul, Kars) was canceled due to bad weather. Accordingly, I contacted the call center with messages such as the cancellation of our expedition. Fully refundable for my roundtrip ticket, bought from the internet. But my wife's ticket, bought from the call center, the arrangement was made separately for individual tickets, for going and returning. They do wrong against my will. In spite of the receipt from cancelled going ticket, I can not take returning ticket. How are we going back to the place we can not go?

I booked my two way flight to Beirut and did all the needful hectic procedures to get my cat with me on board of the same two way flight on the turkish airlines through Turkish Airlines Toronto Office. The booking for my cat and confirmation number that i got was for the two - way flight and it took me two days of calling and being on hold all day long to get confirmation for the booking for my cat done. I was told on the phone that I would have to pay for my cat a sum of $ 160.00 on each way from each airport. The way to Beirut was fine. Surprisingly, on my way back, as I was checking in the airport, I was faced with a shocking situation, where the staff told me, sorry you can't get your cat on board ! In shock, I asked for help. I told them to route me through what needs to be done, simply because, I already did the booking and got the confirmation number. The staff told me they can't do anything for me. I asked to talk to their manager when I was shocked to receive very insulting, disrespectful and rude statements from him (Charbel at Beirut Airport) : he said things like: its not my problem that you didn't do your reservation through the airlines directly. I replied saying : I did that with the turkish airlines in Toronto Airport. He replied saying that "IF I NEEDED HELP FROM HIM, I SHOULD BEHAVE MYSELF AND STOP COMPLAINING !" although, I did NOT say anything that was disrespectful at ALL. He continued to literary abuse me by saying, you would have to cancel your flight (FOR WHICH I PAID $ 1600.00). HE SAID ITS NOT HIS RESPONSIBILITY TO SOLVE CUSTOMER PROBLEMS AND HANDLE CUSTOMER RELATED ISSUES ! and he asked me to wait till the very last person on the flight. I had to run around in the airport to seek help from any other party or get to any person who can solve my problem; I SPENT AN HOUR WHERE I WAS LITERARY SHAKING AND HAVING A NERVOUS BREAK DOWN AS I COULDN'T LEAVE MY CAT BACK IN BEIRUT AND FLY WITHOUT HER. I DON'T EVEN HAVE A PLACE FOR HER TO STAY AT. AND IF IT WAS THAT EASY AN ISSUE FOR ME, I WOULDN'T HAVE BROUGHT MY CAT WITH ME ALL THE WAY FROM TORONTO IN THE FIRST PLACE ! After he saw that some staff where guiding me to a place where I could leave a complaint about him, he called me and told me that i can get on the flight ! It was such a horrible experience from their staff manager at the checking point in beirut airport. I will never even use this airline again in my life.

Hi,
This is Eng. Mina Wagdy from Business Development Department- Orascom Construction. and As you see from my job I travel a lot to many countries, and It was my 1st time to travel to Africa with the Turkish Airlines, I made my trip to Niamey in the Niger from Cairo Cairo to Istanbul and Istanbul to Niamey on 3 November, 2014. and I was supposed to return back 6 November Niamey to Istanbul and Istanbul to Cairo, and I do have one bagage, on the Niamey Airport I showed my ticked to the lady on the Turkish Airlines Disk and I assured (here is my ticket, according to it I want to deliver that baggage to Cairo, Egypt) = (c'est mon billet, alors Je ve envoyer mon bagage au Cairo en Egypt selon le billet) she made my boarding and for the bagage she put a label with the same trip from Niamey to Istanbul (TK 597) and from Istanbul to Cairo (MS 738) which is (EGYPT AIR FLIGHT coming from Istanbul to Cairo on 9 November) so I am asking why? why if my ticket is on the turkish airlines from the bigining to the end she put my bag on an egypt air flight coming after my arrival by 3 days?! This bagage included reports work papers that delayed my work for complete 4 days, and after that I called the Turkish Airlines in Cairo on the hot number the person who answered was so bad in answering and even refused to help.
so after I was really happy with your Airlines and Recomending it for all my collegues now I don't recomend it to anyone.

so please find attached the ticket, the ticket from Niamey to Istanbul, the label on the bagage, and My business card.

I travelled with my husband and son via Turkish airways Cairo / Budapest / Cairo with transfer transit in Istanbul. The TK proposed 2 options for Budapest / Cairo : either 6 hours transit in Istanbul or just transfer transit. The second option was 1500 EGP / ticket higher than the first. I opted for the second just to avoid waiting in the airport.

My complain concerns Budapest / Cairo flight on the 23rd of September 2014as the first flight Budapest / Istanbul arrived at 18:05 while the second flight Istanbul / Cairo departure time was 18:10. We checked-out to discover that the we missed the flight. The transfer desk very roughly told me that I have to wait the 00:35 flight and refused to transfer me to Egyptair flight which was ready to flight. This is inacceptable, especially that :
1- I reserved flight Budapest / Cairo via Istanbul and not 2 different flights Cairo/ Istanbul - Istanbul / Cairo
2- I make the boarding for the two flights in Budapest Airport
3- We were late because of your flight and not for a personal reason
4- We were already landed at 18:05

I ask TK to pay back :
1. the difference between the flight with transfer transit and the flight with 6 hours transit which is 1500 EGP per ticket.
2- 100 Euros expenses in Istanbul Airport for lunch

TK is not so good to bemember in your esteemed organization.

Left from LAX on August 25the on Flight #10 to Istanbul and arrived on August. Had a 22 Hour layover. Was told at the LAX ticket area by the Turkish Represent that my daughter wouldn't need to get the suitcases. They would be delivered with the connecting flight from Istanbul 8/27/14 at 4:05 P. to Bologna Italy on 8/27/14 Flight # 1325. It was a joke to get a hold of anyone regarding the lost suitcases. I had to contact Istanbul, Turkey and still get didn't get any information that we needed about the 2 lost large suitcases. My daughter was studying abroad for 4 months and now she has no clothes with her. Everything was in her suitcases. This is such a terrible thing to happen. This happened to 6 other people who arrived in Bologna from her flight. I am not pleased with the service and the difficulty in trying to get help regarding this matter.

I greatly appreciate star alliance, for I have flown with carriers under their airline alliance. However, Turkish Airlines have the worst representatives and customer care. First the representative who booked my flight never checked in my baggage to the same flight. Second their customer service hotline repeatedly hangs up on me. I really expected better customer service under star alliance network. I am a frequent flyer to Saudia Arabia from USA and will definitely be considering other direct airlines that aren't under star alliance network if my baggage is not found in the span of five days as stated by the Turkish Airlines website. I really need my baggage, the compensation I will be receiving will be a joke compared to the SEVEN bags I lost. I will also make sure other friends and family who travel to Saudia Arabia won't being using any of these airlines since their reliance in receiving my baggage is 0%. I really think star alliance should remove Turkish Airlines from their network. Turkish Airlines is seriously giving their network a bad rep. I seriously just want my BAGGAGE TO BE DELIVERED and my complaints to be recorded instead of being hung up on as I currently just was.

1. I inducted to the UNIFIL, Lebanon on 23 Jul 2014 via route Delhi – Istanbul – Beirut on Turkish Airways (scanned copy of baggage slips attached). The details of the Flights are as under:-
(a) Delhi – Istanbul – TK 717
(b) Istanbul – Beirut – TK 824
2. On my arrival at Beirut I noticed that two hatches (locks) of my Samsonite suitcase (pictures attached) were broken, apparently with a deliberate effort and intent. Some of the items packed in it were also missing. I found a slip attached to the belly of the suitcase acknowledging the damage. The slip apparently was attached in Istanbul by the ground staff handling the baggage.
3. I registered a complaint with the Baggage handling department at Beirut Airport. A receipt of the same was given (reference BEYTK15215) also attached. However, they advised me to contact Turkish Airways. The office of the Turkish Airways at the airport was closed and it was informed that it would open at 1200 Hrs midnight. In addition the helpline Number provided did not respond. After all my efforts failed, I proceeded to report to UNIFIL in Naqourah.
4. It is requested that a complaint of the same be raised with the Turkish Airlines and damage incurred be reimbursed, besides conduct of an inquiry into the matter.

Dear sir,
My wife and myself have travelled to mumbai from zurich via istanbul on 15 / 06 / 2014 and 16 / 06 / 2014. The flight from zurich to istanbul got delyed so much that we had to run to the terminal and we caught the flight alomst 5 min lef to close the boarding. The timing of the landing the zurich to istanbul and the take off of the flight tk 0720 was hardly 30 mins. When we reached the mumbai airport, we could not find the check in luggage on the belt no 6. We have logged a complaint about the same. But i am not staying in mumbai and i have to travel to my native place which is about 800km from mumbai. I can not stay back in the mumbai for baggage. I don't have clothes now. How can i claim for my baggage.
Thanking you,
Yours sincerely,
Dr. Mandar deshpande.
[protected]

Hi,
I reached Delhi by Turkish flight - TK 0716 on morning of 26thMay 2014 and found my baggage missing, came to know after enquiring that it wasn't loaded in flight and would be coming by next flight.
I was told that baggage will be delivered in 24 hrs time at any location across India. So, I mentioned my Pune address where the baggage has to be delivered.
On 27th May I got a call that baggage has been received in Delhi and will be transported by road to Pune and will take 48 hrs.There is no coordination between the two staff persons i.e. to whom I discussed on 26th morning and the one who was calling me on 27th May. I had to repeat each and everything including address and phone numbers that I have already mentioned in a form. There is no care about personal constraints as the person who listened me on 26th morning has neither documented it nor passed it to his team. So, officially nobody is aware about my problems.
When I asked how they are sending it, it was told by some courier. When I asked multiple times about the courier name they told “United courier”. When I asked for consignment/shipping number, so that I can track but looks like the staff don’t understand the meaning of consignment/shipping number and has not given me yet. Even today on 29th May, I haven neither received the baggage nor the consignment number to track. Now they are not picking my call as well. I don’t know where my baggage is.
Can somebody suggest me how to deal with this issue.
I am a frequent traveller to Europe and would refrain to travel with Turkish in future.
Regards,
Yogesh