Turkish Airlines
Reviews and Complaints

I would like to complaint about Turkish airlines. This is the letter i sent them. Please be careful with the companies you deal with:

Dear sir, i cannot stop smilling when i see your advertissment: Voted Europe s best Airline.! Are you sure we are talking about the same company? As you will see further on, i went, for an international congress in Antalya and yesterdey my colleagues, people of all the word, we ¨"tried" to come back home. I must add that in my group were elder people too, who had to run risking their health condtitions.The flight from Antalya was 1 hour late, therefore when finally- after running all this laberynth of the Istanbul aeroport, and confronting the worst attitude of your employees and custom officers ( who said, this is not my problem), who denied to help us out- we and other frends of mine comng from Spain, we lost our flight. I have to tell you also that we had chosen that flight and had paid a more expensive ticket because we did no want us to come back in Midnight. Also i have to tell you that this was the first and last time i and my colleagues have chosen your company. And as far i am conerned i will inform everybody who asks me to avoid your BEST AIRLINE for 3 years in a row. And i m asking myself: Who voted?
I am sure that nobody will answer all my questions but it is my obligation to inform you.

Turkish Airlines
TK2417 Economy (Y)
Terminal: D
Airbus A321-100/200 AYT, Antalya
Antalya, Τουρκία
Διάρκεια Αναμονής: 1ω 15λ → IST, Ataturk
Κωνσταντινούπολη, Τουρκία
16:45 Διάρκεια: 1ω 20λ 18:05
Turkish Airlines
TK1843 (S)
Terminal: I
Boeing 737-900 pax IST, Ataturk
Κωνσταντινούπολη, Τουρκία → ATH, Eleftherios Veniz...
Αθήνα, Ελλάδα
19:20 Διάρκεια: 1ω 30λ 20:50

I hope that i will receive an explanation for all these inconvenience.My e mail : [protected]@gmail.com
Thanks in advance

My complaint is; I arrived in Israel on 28 Feb 13, after the human degradation, I encountered by the Israel Airport Security, which lasted over 3 hours, I decided to leave as soon as possible. 1 Mar 13, I get to the airport in Tel Aviv, and I attempt to use my ticket to leave, well, more belittlement, the Turkish Airlines, customer service, (ticketing), told me I would have to pay $1, 138.00 to get back to the USA. She also, stated, "There's nothing she could do", well, I get to JFK airport in New York, and the ticket agent, told me; "Your ticket is wrong, what happened", so I explain the situation, and she told me, "Turkish Airlines could have helped you, even if it meant, waiting on the next flight", now I have a ticket from Israel to the USA, which I will probably never use. I want to seek legal action against Turkish Airlines

My name is Homaira Ayoub, I’m the mother of Sophia Sara Popal who is 13 year of age and David Mohammad Shase Popal who is 11 years of age. Both of them were traveling via Turkish Air Line From Kabul on the 22nd of December 2012 to Istanbul and then on the 23rd of December from Istanbul to Los Angeles California . Flight number TK9
At the Time of checking in Afghanistan I asked the person on the counter, that I need the child protection service which every air line has, which parents fill a form out and the Air line receives the children and they would return them back to relative whose name they have on the form on the destination. The person at the counter said “oh since your kids speak English, they should not have any problem and once they get inside the Plain they could the flight attendance to help them.” I did not know what to do. And on the day of purchase of the tickets no one on the Turkish agency told me anything.
Once my kids got to Istanbul, they were in the air port for 4 or 5 hours before they finally got them to the hotel room. And the food was suppose to be free they got charged for it. Which is OK? But worst of all was once they got back to leave for Los Angeles they told them they can’t travel without the consent of the parents, and the parents are all the in Afghanistan. My Kids were traumatized, they were scared and they were begging the air line to please let them go. After about an hour of back and forward, and the plain was delayed, they finally let my kids go.
I believe the air line should have the right service all over the world, I know that Afghanistan is a country that Nothing goes right, but the air line could improve their services no matter where they are. As a customer we need to have good services no matter where we are especially when Kids are involved .
I need a responds from you as soon as possible
Regards

Turkish air line
Took 3 days and delayed our flight from moqadisho /somalia to istanbul. They have made all passengers including children, without food or refreshemnents and no information given at the airport for 3 days going back and forward.
All passengers had to pay for thier own food and accommodation, the flight was delayed for 3 days. Each day we where asked to go back to our hotels without any explaintion given as to the delay and continues cancellation of this flight, and finally when they had a replacement flight they took us to kenya instead of turkey/ istanbul which was our orginal destination. At arrival at the airport there was no assitance what so ever from any of their atff at turkish airline airport desk, as all their staff where not present untill midnight next day. We had to wait for almost 9 hours before we could get any assistance, the staff where rude and did not even offer any thing in return.
This was a very bad experience, I would never recommend travelling with turkish air especially if your going to africa.

This is in reference to my lost baggage
I passenger Tinky Allagh with my husband Gunnit Singh Allagh checked in our three baggage's on 28 June 2012 at 5.30 am to go to Amsterdam on flight no TK 1951 departure time 8.20 am.

While checking in there staff tagged my two big baggage and gave me two baggage slips however did not tag the third bag and moved the belt, when i told her that she didn't tag my third bag she went to her boss and got me the third baggage slip later. And assured me that my bag downstairs is tagged by her staff .
When i reached Amsterdam at 11.30 i did not receive my third Nike black handbag which was untagged by your staff.
Things in my bag

One Armani men jeans cost 350 USD
One Armani baby school bag 350 USD
Six Armani T shirts 600 USD
Two lady handbag 80 USD
Two Armani track pants 440 USD
Two Armani track suit jackets 440 USD
Three Armani shirts 900 USD

All the goods mentioned above were brand new with price tags .I had taken a tax free for all these goods from the airport.

>Attaching all the details

> My file reference no is SPLTK29114. I have all tag slips with me.

> Lost baggage details :
>
> BLACK NIKE HANDBAG LOST.
> DATE OF TRAVEL - 28 JUNE 2012 ( 8:20 departure )
> FLIGHT NO- TK 1951 ( Istanbul to Amsterdam on 28th June )
> File reference / Report number - SPLTK29114

> Passengers detail -
> Gunnit Singh allagh [protected] [protected]
> Tinky allagh [protected] [protected]
E mail - [protected]@gmail.com

My name is Esther Abena Owusu. I arrived on Turkish Airlines on the 16th of July without my 2 luggages. My booking ref: S6DLDR. I immediately logged a complaine to their handling agent Aviation handling services which they promised tracing it. Today is 24th July and there has not been any positive feedback. To be very honest with u this is my first time of flying your airplane and it will be the last. The services here in Accra Ghana is so so apoling. There is no urgency in tracing of the bags. Yesterday 23rd July was exactly one week since I arrived not even one of the bags is found. I hv valuable items in the bags. I request of u to pls get back to me as soon as possiblee. The ground staffs are not assuring me anything. I need the bags pls. +233 [protected]

Air hostess dropped wine on my clothes and seat. She was not courteous enough to move me from the wet seat. It took her 10 minutes to bring me some paper towels to dampen the wine from the seat and my clothes. I hurt my back while i was cleaning the wine.

Dear Dr. Temel Kotil
General Manager of Turkish airline
I am Dr Nabeel Bani Hani From Jordan, I was used Turkish line From Amman to Istanbul on the flight number 813 in 19 June 2011, then I travelled from Istanbul to Izmir on the flight number 2320 to ABD-Adnan Mender Airport, When I reach Izmir I took wrongly baggage the same characterization of mine and when I reached the International Agriculture Research and Training Center to participate in the Course on Sustainable Management of Soil and Water Resources. I surprise that baggage is not mine then I told the responsible person in the Training Center to back me to the airport and fill a claim about that mistake. When I reached the airport I filled a claim about that and the employee told me that I can keep the other baggage even another person who may be also took my baggage wrongly make a claim for that but till now no one come and fill claim for this baggage. I was kept the baggage at administration office of training center. Also, I asked employee in the office of information and losses to found the address of the person who own this baggage. After the employee search she only found name of that person without any address or phone number. In the same time we found another name with phone number hang on the baggage and course coordinator (Aylin Cilik) called that person who told her that he has no idea about this baggage (I do not know his name and phone number put on the baggage?).
Please help me to know, what is the right way I can follow to get back my baggage because all my needs are present in this baggage? Also, I believe that employees in Turkish airline can found that person through his Identification number or through his passport number because till now he not come and fill claim about his baggage.
Note: I fill a claim with reference number: ADBTK88843/19JUN11/1402JMT
My Name in the Ticket is: BANIHANI, NABEELMR
My address in Turkey (Valid to 1st of July 2011 to the end of this course) is: International Agriculture Research and Training Center, Menemen/Izmir/Turkey.
The coordinator course mobile (her name Aylin Celik):+[protected]

My address in Jordan ( I will be valid after 2nd of July 2011 after the end of course): P.O Box: 639 Baq'a 19381 Jordan Mobile : (+962) [protected] or +962 [protected] Fax: (+[protected]

Please give your answer as soon as possible about compensation for my lost baggage and my luggage also what can I do with baggage I took wrongly.

This can easily be termed as cheating. Can anyone suggest any legal course of action?

from Soumitra Panda [protected]@gmail.com
to [protected]@thy.com,
[protected]@thy.com,
[protected]@thy.com
date Thu, May 26, 2011 at 6:03 AM
subject Re: Urgent SDQF7T A gentle reminder
mailed-by gmail.com

hide details 6:03 AM (3 minutes ago)

Another reminder... I must say, this is not the kind of response I expected. Irrespective of the outcome, at least have the courtesy to acknowledge these emails.
- Hide quoted text -

On Mon, May 23, 2011 at 5:18 AM, Soumitra Panda wrote:

Dear Turkish Team,
This is a gentle reminder for my email dated 17-May. Since it has been nearly 1 week without an acknowledgement / response, I thought of sending you a gentle reminder.
Best,
Soumitra

On Tue, May 17, 2011 at 10:09 AM, Soumitra Panda wrote:

Hi,

With kind reference to PNR SDQF7T (email below), I approached the local Turkish office in India to reissue the tickets today and was informed that the total cost will be 14, 500 INR (approx 230 Euros) per person.

While making this request through your call center, I was told that the total cost will be 105 Euros for 2 people - 53 Euros per person and I could book my ticket anytime till 01-June, at the same price (you can cross check my conversation on 04-Apr-2011 with your call center). I was also told that because there is no change of date / sector / passenger, I could be lucky in getting the re-booking fee waived off further.

I have tried to explain the situation earlier as well. I accidentally canceled the tickets and am trying to re-book the same - same passengers, same flights, same everything, nothing changes.

Under such circumstances, request you to help me by issuing the tickets at the same or lower cost committed to me in April. I'm sure being an airline of repute, you will agree to help a customer in distress. Spending close to 500 Euros for no visible gain is becoming too much to bear at this point. My wife and I are making this trip to Turkey and Switzerland for a week for leisure and request you to help us make this trip possible.

Hope to receive a favorable reply at the earliest.

Thanking you in advance,

Regards,

Soumitra Panda

I am 84 years old and have no intention of flying anywhere and did not request any such arrangement with turkish air lines. I demand that any charge to my credit card be immediately removed and I expect an immediate reply from the party or parties responsible. I have received no help either from someone in istanbul or new york. My next action will be to contact the consumer protection agency I suspect they will be pleased to assist me. I expect your reply asap.

Our suitcase was not placed on our flight from Istanbul to Heathrow airport by Turkish Airways 14.12.10, we asked all the checkin personnel at Istanbul "have you put our suitcase on our fight" they told us not to worry it has been done.
We have had to wait a week - 7 days! before it is to be returned to us, but this is next Tuesday 21.12.10, this is also because DHL have a poor delivery service, we told DHL that there would not be anyone at home, 17.12.10, but they still tried to deliver the suitcase and left no details on when they would return or how we could have the suitcase delivered at a suitable date and time.

My name is Andre Pretorius and I'm filling a complaint
for my lost suite case that's been lost now
since 26 November 2010.
I have mailed the people in Istanbul at Turkey Airlines
with all my paper work packing list, the lost goods list,
value of goods list including the bill that I paid
in Lebanon for sendind my goods and including the insurance.
I mailed to a Ahmet Dogangun at [protected]@thy.com
and he wants a claim form from me where do I get a claim form from Turkeys Airlines?
My goods of $1200 are still gone and I send every paper work that I have to the Cargo's lost and find but they are not helpfull!'
How does a Suite Case of 50kg get lost In mid air and they cla they
don't have anything in there warehouse at Turkey Airways.
I will never use Turkey Airlines again to either fly or send goods with
because I don't know if I will recieve my goods.
I'm so unhappy about the whole thing .
So if no one can help me then I'll have send a mail to some news papers.

I travelled in December to Chicago with this airline and they lost my one bag for most of my trip which was extremely inconvenient. It was difficult to get through to the number given and when they finally found the bag, it then took several days to deliver the bag to the address I'd given for delivery, over numerous anxious phone calls, in the first few days after the incident.

Since then the South African customer service has been even more stressful. I was told I would receive a compensation payment that was far less than adequate and sent through my banking details. Over a month has gone by with no progress and now I am told they will not pay the full amount but a lesser amount with no justification and no communication or response to my emails. This is all extremely unprofessional and entirely unfair and I am looking for an apology, explanation and due compensation from this dis-organised airline.

I flew from Zurich (ZRH) to Seoul Incheon (ICN), via Istanbul (IST). My complaint is about the CHF 300 for "excess baggage" I was asked to pay at the Zurich Airport. I disagree with this, since I was misled by the information I obtained from the homepage of Turkish Airlines.

The check-in personal and a representative of Turkish Airways argued that I had more than 20 kg of luggage. This is true. However, I had previously visited their homepage and concluded that my baggage allowance was 2 pieces, each of which not exceeding 23 kg. I came to this conclusion after having arrived at

http://www.turkishairlines.com/en-INT/help/faq/general_baggage_information.aspx

through links on their homepage. The title of this website is "General Baggage Information", and item number 3 gives a table for the baggage allowance, stating the baggage allowance I mentioned above. (I flew in the economy class.)

Since this is an allowance I am used to, I did not doubt the information. Only now when revisiting the website I realized that after the title of item 3 there is some fine print saying "For U.S.A. and Canada". I find this webpage deceptive, since its title is "General Baggage Information". Consequently, all items refer to a general destination - except for item 3! Why does this item not contain the baggage allowances for other destinations?

Taking into account the time pressure before a flight, I imagine that other passengers are similarly misled. I also found the information about the baggage allowance difficult to find. (The obvious link "You and Your Baggage" on the webpage

http://www.turkishairlines.com/en%2DINT/

does not help, for example.) Furthermore, I didn't receive any information about the baggage allowance by e-mail.

Flying from Dakar to Bangkok via Istanbul with Turkish airline, the flight was delayed for two days due to to a carrier defect. For the note a similar carrier defect took place while flying from Bangkok to Dakar.

While waiting at the airport for the carrier to be fixed, food was offered to coach passengers whereas business passengers were left starving in an empty lounge.
When the cancellation of the flight was announced, passengers who could speak Turkish or were friend with the Turkish Airline ground staff were re-routed on other flights. Despite being Star Alliance gold and business passenger I could not get any service and was told that all the seats available on alternative routes had already been granted to other passengers. Strangely, when inquiring at other companies desk business seats were available all the way to Bangkok. Apparently Turkish airline has not yet understood what a gold status Star Alliance member is. They clearly do not deserve to be par of the alliance.

in Dakar the passengers could speak Turkish and were friend with the ground sta