Twoo.com’s earns a 4.6-star rating from 300 reviews, showing that the majority of users are exceptionally satisfied with social networking experience.
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amount deduction
my self Laxnu Gandhi in twoo. and i subscribed for 3 months premium for 960. today it deducted automatically from my SBI credit card. i understand that it my mistake. so i tried to cancel that subscription. meanwhile i got deducted of amount 960 and 2799 from my another card ( axis credit). there is no information or OTP i have given. so kindly take action to return that amount.
The complaint has been investigated and resolved to the customer's satisfaction.
unsolicited sign-up
I received an email from a friend about an invitation to a site presenting itself as a 'networking' site. I was intrigued so I clicked the link that said 'Read his Invitation', thinking that this was actually a link to do just that.
Little did I know that your company was a spam dating site and inserted a 'disclaimer' that if i clicked this link, i was agreeing to be signed up and further spam my friends.
One, your disclaimer is trying to disclaim responsibility for misleading people, which can't be disclaimed against, and two, having such critical consent hidden in fine print is highly unethical and no court in the world would uphold it's legality.
I have requested the account you set up for me be closed, but my complaint cannot be resolved by this action. To resolve my complaint you would have to amend your business practices, which I imagine is unlikely.
The complaint has been investigated and resolved to the customer's satisfaction.
card charges
Dear Sir/Madam
I have charged to my account yesterday two amounts 23 Ron and 66.99 Ron for the below account
[protected]@gmail.com
I am very unhappy about it as nobody asked me if i agree on this. Can you please tell me what represents and how can i stop them?
My emails is [protected]@yahoo.co.uk
If no answer received i will notify bank as being fraudulent transactions
The complaint has been investigated and resolved to the customer's satisfaction.
Today I pay amount Rs 1871 throughout credit card for twoo app account and after some automatically deducted Amount Rs 6468. Please refund my amount Rs 6468. My email us waqar.ali.8007@gmail.com.
Today I pay amount Rs 1871 throughout credit card and after some automatically deducted Amount Rs 6468. Please refund my amount Rs 6468. My email us waqar.ali.8007@gmail.com. please refund my amount.
Hello!
I have not been able to use your service on the net for 6 weeks.
I refuse to pay the bill from Klarna on 269 sek.
I do not want your service anymore and withdraw at once.
Thomas Bolin
I choose to Pay 3.99$ on Twoo, They took 3.99$ and also took 36.99$ at the same time I need a refund of 36.99$ I contact them and they said they are not seeing My profile in their platform please check your PayPal and refund my money. Please
Today my account in cut Rs 244 &2799 I not want pay but u give my account please return my money my mail I'd is shashikantdrawale76@gmail.com
Hi my account someone used and charged unauthorised payments from my PayPal account and bank account please refund my money back into my accounts and blocked my account I'm using anymore my email address is (sonoo_lover999@yahoo.com)
Hi
I am udeshika madhuwanthi 24 from srilanka.someone made my fake twoo account using my facebook profile pictures and information.I am in a real mental stress right now.I am so dissopointed about your site.Please delete it right now
HI support team I need to get back in to my account to cancelled my subscription but I cant deleted my account but I cant get in a I need help quickly. to get this sorted.
REGARDS
KEVIN O CALLAGHAN
- i connect on twoo with gmail ( sergiu.comanita1971@gmail.com )
- i want to change how to connect ( i want to connect with yahoo e-mail )
- when i try to change the e-mail adress say to me that the e-mail adress is already in use ! in romanian language ( aceasta adresa de e-mail este deja utilizata )
- i wnat to delete my gmail adress !
they have mentioned 3 months Premium 320.00INR/month so total is 960 but with out my intimation they have deducted 960 and also 2700 rupees 2 transactions they made .this is fraud and also how can make 2nd transaction with out my intimation also there are no option of net banking in the site
cannot delete old account
Good morning,
I have an account on netlog which is 10 years older or more.
I wish for it to be deleted as it comes up on google against my name and I never created this account but I cannot log into the account because I don't know the email address or password used for it.
Please can you delete it ASAP?
The user name is Missbabyd
Kind regards
The complaint has been investigated and resolved to the customer's satisfaction.
twoo email from dead dad
Hi,
I got an email through TWOO from my father who died in August. Can you please delete the Account of Peter Cari of Sambuca di Sicilia? He is listed as being 81. It is beyond frightening to have a message from someone who has passed. Can you investigate to make sure someone has not hacked into his account and that person is not misusing the account for ill.
The complaint has been investigated and resolved to the customer's satisfaction.
online dating site
I would like to report a scammer. He goes by the name of Paul Antonio, Antonio and Paul F. Antonio.
I spoke to him on line for about a week and also on the phone once. His phone number is Los Angeles +[protected]. The phone call came through Algeria according to my phone.
He is extremely charming but it only took him a week before he asked me for money!
Please do something about him.
Regards
Val
The complaint has been investigated and resolved to the customer's satisfaction.
I can't delete my account and twoo/netlog won't answer my emails about it.
Hi, I am wondering if this website will ever let me delete my account? It's been there for 10 years with my name in it and I want it to be removed, PLEASE. I haven't done because since it's a very old account the e-mail I provided doesn't exist anymore so I can't have access. Can I please communicate with someone officially from this website? I would highly appreaciate it PLEASE, thank you.
Hi, PLEASE I need help with deleting this account, it's mine and it's been there for too long probably +7 years & for more than a year, I've been trying to delete it! But I can't remember the e-mail I used nor password. I really need help with this PLEASE, the username is lalis_95 (netlog.com/lalis_95) please I want it to be removed from both Twoo and Netlog.
I would really really appreciate it if I get help with, PLEASE and thank you!
The complaint has been investigated and resolved to the customer's satisfaction.
can't delete old netlog account
I want to delete my old netlog account (http://en.netlog.com/Hyliix) because it is very embarrassing and a threat to my career. But I can't because Netlog is now Twoo therefore I cannot login to my netlog account. I also forgot my email adresse and password, plus Twoo dosen't respond to my messages.
I would really appreciate it if Twoo could delete my netlog account.
The complaint has been investigated and resolved to the customer's satisfaction.
Same exact thing happening to me PLEASE SOMEONE HELP ME! Where can I communicate with someone from this site? I need this problem to be solved PLEASE, I'd be so thankful, please help!
unauthorized debit card charges
I authorized LKR 159.00 payment on 06th December 2017 around 0716 hour my time. It is correct
Suddenly I got another text from my bank today stating a purchase from Twoo amounting LKR 1, 500.00
This is very unfair and a fraud too. you keep my bank details and get money without the notice of client
I do not want twoo service anymore and return my money back
Bank notification is attached for your easy reference
My contact Details : [protected]@yahoo.com
Yes ofcause i do not want this package. Pls discontinue
The complaint has been investigated and resolved to the customer's satisfaction.
information
Please confirm me is it real
ZORPIA PROMOTION OFFICE...SUCCESSFUL
P
PAYMENT OFFICE
Date:
December 11, 2017, 7:37 PM
ZORPIA PROMOTION OFFICE
Attention
Dear Mr Khuma congratulations once again, we received a call from the bank this Morning that your Atm Visa Card is successful and we have brought it right now from bank together with the approval certificate document and also decided to scan the photo copies and show to you so that you will see it for your confirmation.
Please kindly open your attachment file and view the photo copies of your Atm Visa Card and the winning approval certificate please kindly view and return back to us immediately, and note the government taxes clearance will be clear for transit security purpose also together with the delivery cost which all is $350 DOLLARS, so right now you are seriously advice to be hurry and rush to the nearest WESTERN UNION or MONEY GRAM to send the fee of $350 DOLLARS immediately so that we will get every thing done to enable you receive your packages of your bank Atm Visa Card and the approval certificate document directly to your address without any delay.
Find bellow the information's to send the fee send through western union or money gram, and remember you should hurry to send the payment urgent immediately you read this mail, so that you will pick up your bank Atm Visa Card very quick in your country and also make withdrawal without any delay, we wait your urgent response.
THIS IS THE ADDRESS TO MAKE THE PAYMENT
SENDERS NAME………..
RECEIVERS NAME………. AHMED GOODLUCK
CITY…………………………… BAMAKO
COUNTRY………………………… MALI
MTCN NUMBER………………
TEST QUESTION…………………… COLOR
TEST ANSWER………………… BLUE
AMOUNT…………………. $350 DOLLARS
We will be waiting to hear from you together with the payment confirmation slip to enable the shipment take an executed immediately today, and we promise you that as soon as you send the money today your packages will be delivery immediately sending to your address without any delay or hindrance.
::::::::::::::::::::::::::::: :::::::::::::::::::::::::::::: ::::::::::::
Direct Contact + [protected]
PAYMENT PROMOTION
Best Regards
MR. AHMED GOODLUCK.
PROMOTION PAYMENT BRANCH OFFICE
2 attachments
AttachmentWINNING APPROVAL CERTIFICATE1.jpg · Print
Attachment
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for bringing this matter to our attention.
The message you received is indeed not an official contest of Zorpia and we do not hold any games or lotteries from which our users may win a large amount of cash money. Disregard that kind of email or message and it is a scam.
Also, you may want to contact us by sending an email to support@zorpia.com or by going to our contact us page here: http://zorpia.com/contacts and choose "account and technical problems".
Again, thank you. Your help in reporting this content is greatly appreciated.
can't delete old netlog account
I want to delete my old netlog account (en.netlog.com/u_lik_s) because it is very embarrassing and a threat to my career. But I can't because Netlog is now Twoo therefore I cannot login to my netlog account. I also forgot my email adresse and password, plus Twoo dosen't respond to my messages.
I would really appreciate it if Twoo could delete my netlog account.
Thank you for understanding.
The complaint has been investigated and resolved to the customer's satisfaction.
amount deducted without intimate me
On December 4 ur people deducted my amount from credit card with out intimate me?
How can it happens?
With out intimation how can u do like this?
Please refund the amount as much as possible?
I can't subscribe any thing then how can u people deducted the amount from my account plzz refund the amount as much as possible
I can't activate any thing else...
Hlo
Yes ur correct but I only make to buy 100 credits for Rs 30
I can't subscribe any spot light for 1 month
I didn't know anything
Plzz check it again and try to refund my amount
Becoz I didn't get any OTP when from the card
Then how can you directly deducted amount
The complaint has been investigated and resolved to the customer's satisfaction.
regarding my refund
Today 1 Dec 2017 you people deducted money from my credit card . I need the refund . You have to inform about renewal of the service . I didn't receive any mailor any message, this is pathetic. You cant just deduct the money. Either refund my money or I will take legal action.
This is my profile email : [protected]@gmail.com
Contact number : +91-[protected]
Let me know about this.
The complaint has been investigated and resolved to the customer's satisfaction.
premium 1 month
You have charged me 2 times for twoo premiun for one mounth. I didnt ever order this. A have one active account without Premium. And i have deactivated my other account like 3 weeks ago. So i want my 20€ back. You took money from my PayPal account and i want this back in a week.
Im very mad on what have you done!
Have a nice day
And fix this soon!
The complaint has been investigated and resolved to the customer's satisfaction.
Saya sangat kecewa sama twoo, saya tidak pernah kasih ijin untuk langsung pmbayaran pakai kartu kredit saya.
Tolong di matikan kode kartu kredit saya untuk sekanjutnya.harusnya bertanya dulu saya mau pakai apa?
Saya tidak mau lagi ada terhubung dengan paket premium atau sejenisnya!
Tolong di nonaktifkan karru krerit saya!
Sangat kecewa saya dengan Twoo!
Hi,
We're very sorry you feel upset about the charges on your account. Could you please contact us at info-en@twoo.com so that we can find your account in our system and help you stop your subscription?
Regards,
Aleksandra
Team Twoo
account got blocked.
My account related with vicky.kot.[protected]@gmail.com has been blocked today i don't know why.
I wanna know when will it gets unblocked and what is the reason behind this.
Whenever i try to login it is showing that ' your account has been blocked . contact helpdesk'. but there is no option of contacting you people.
Please resolve this query as soon as possible.
thank you .
The complaint has been investigated and resolved to the customer's satisfaction.
I can't get messages what's wrong
My email uloakporero@gmail.com and others got blocked from twoo I don't receive msgs I can't go live what do I do?
Hi my id is rajsree.das7680@gmail.com. On Twoo it is showing blocked account. Please reactivate my account.
Thanks
pls chk my account and restart again
WHY MY ACCOUNT BLOCK. MY EMAIL masteroodxb@yahoo.com.PLS CHK AND RESOLVE MY ACCOUNT . HANKYOU VERY MUCH
SURESH TILWANI [protected]
account blocked
I been using my account for couple months now, always been decent and never harassed anyone or posted nudity or any other things to break the code of conduct, but this morning when I did try to log in, my account was blocked and couldn't log in, it is blocked now still and I don't want to lose the friends I made here for the past months, if I made any mistake, I would like at least to be I formed what, because I know I always been decent and I haven't done something wrong so this could be a frame or something . Advanced thanks . My account name is [protected]@yahoo.ro
If you could reactivate my nazhgul89@yahoo.ro account would be great, the second account was made just because for some days after updating the software on my iphone I couldn’t log in to twoo from the other account due to some problems with my iCloud data, so please activate it .. advanced thanks again !
The complaint has been investigated and resolved to the customer's satisfaction.
Hi!
why do you blocked my account, plikalaci@gmail.com?
If you could it reactivate, would be very good. Thanks!
twoo online dating
How the [censor] am I being charged.. Twoo has charged me without my consent.. This is extortion.. First of all this is a fake app.. None of the profile looks real.. Upon that you have charged me 199inr without my consent.. What the [censor]!... Who gave you the authority?.. Also remove my account from facebook.. I regret installing this app.
The account was charged on 20th november 2017
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized credit card charge
Dear SIR
I signed up for a period of three months only and after the end of the period the site renewed my monthly subscription without my consent and I sent them several emails from the site to stop the subscription but to no avail
now I ask the site to return all the amounts that have been charged to my credit card
name in arabic : راعي السوالف الحلوة
my e-mail :[protected]@gmail.com
Best Regard
Fawzi Albuainain
The complaint has been investigated and resolved to the customer's satisfaction.
credit card rs.960/- debit and deativite my twoo.com account on urgent basis
Dear merchant,
I am yuvaraj I have account with Twoo.com but am I not using for account for last 4 months it self but Rs.960/- debited two times in my bank account.
Hence I requested to you cancellation of the biller and deactivated my account immediately.
Name : K.Yuvaraj
Mobile No: [protected] / [protected]
Email Id : [protected]@yahoo.com / yuvaraj.[protected]@janalakshmi.com
DOB : 12/06/1975
Gender : Male
Location : Salem / Tamil Nadu / India.
on urgent basis please deactivate my account with twoo.com.
AND CONFIRM
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized credit card charges
Sir,
Last month I joined your organization and after a week I sent a mail that I was not interested in your site and asked you to refund the premium I paid .But you have not given any reply to me. Today I received an sms from SBI credit card that they paid Rs.1099/-to you on my account. Pl refund it to SBI credit card immediately as I am not interested to continue as member.
Muralimohan rao.P
mob:[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Twoo.com Reviews 0
Overview of Twoo.com complaint handling
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Twoo.com Contacts
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Twoo.com emailslien@twoo.com100%Confidence score: 100%Supportinfo-en@twoo.com100%Confidence score: 100%Supportaleksandra@netlog.com100%Confidence score: 100%Supportinfo-pl@twoo.com93%Confidence score: 93%support
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Twoo.com addressMassive Media Match NV, Emile Braunplein 18, Ghent, 9000, Belgium
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Twoo.com social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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