Twoo.com’s earns a 4.6-star rating from 300 reviews, showing that the majority of users are exceptionally satisfied with social networking experience.
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Replied
without intimation my money was debited
without intimation my money has debited
ganeshan
mail id ganesh.[protected]@gmail.com
please make refound
details
Hi Ganesh
Your Twoo Credits and Daily First in Search are now active. Enjoy using these new advantages!
Purchase details:
Credits package: 100 Credits
Daily First in Search: 1 month
Total amount: €31.98
Transaction date: 11 November 2017
Your Daily First in Search subscription will automatically renew at €29.99 every 1 month. You can cancel this at any time in your Settings.
Questions? Email us at [protected]@twoo.com and we'll get back to you in the next few hours. Alternatively, visit Twoo.com/bill.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience. I’ll arrange for a refund through your credit card immediately. The amount will either not be billed, or will be credited to your credit card as soon as possible. Your subscription will be cancelled starting from today.
Don't hesitate to contact us if there's anything else we could help you with!
Regards,
Aleksandra
Team Twoo
Replied
scammed by a member
Hello,
I had a heart wrenching experience from one Of your male members posing as a doctor.
He went by two names email names:
Barry Arioch
[protected]@ gmail.com.
He stated a lot of unverfied info to me like working for UN
Doing medical work in Aleppo.
If he gave you any verified information I would like to see it. I still have concerns his identity is being used maybe captured. His pictures included him with his daughter.
Also this information could have been stolen from him. If there is a doctor with this image he may not know someone is posing as him at dating sites .
Also he had this request for me to pick up a package at customs in NYC. He gave up when he realized I wouldn't do it ever.
If dating sites share scamm information please do. I fell for this illusion.
Arlene Zubris
I can send you his pictures.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. I'm very sorry that you've been scammed by this person. Can you please send us the link to the profile of this person, report him on the site or send us his age, name and location as soon as you can? It is extremely important that we block this profile and prevent it from contacting other users.
Thank you for your cooperation!
Regards,
Aleksandra
Team Twoo
Replied
are the initial responses automated?
When you first write to someone on Twoo, is the first "hello" a genuine response from the other person or is just an initial automated response at first? The reason being it shows the other person as not online for over a week, yet they supposedly respond with this "hello" within 20 minutes of writing to them.
I seem unsure as to the genuine initial response...can you please advise before I pay any fees to go Premium
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you very much for your message. Some users have activated the auto-reply feature on their accounts. This means, that whenever somebody contacts them, a hello message is automatically generated and sent to the person that contacted them on their behalf. We believe that the conversation becomes interesting only after breaking the ice, and auto replies are the best way to ensure it. We're very happy to notice that this feature is quite popular amongst those users that already can activate and use it.
We hope that this answer ends any confusion around how auto-replies are working. If you have any additional questions or suggestions on how we can improve, please let us know. Have a great day! :)
Regards,
Aleksandra
Team Twoo
Replied
all
You have sent a payment of 15.00 CHF to Twoo.com ([protected]@twoo.com)
It may take a few moments for this transaction to appear in your account.
Merchant
Twoo.com
[protected]@twoo.com
+44 [protected] Instructions to merchant
It was not my intention! This is a site where of you touch something, you will pay off either you wanna do that or not. It's a shame. Penible...
I din not want to subscribe for 1 month either. The button was placed on other option than I have selected, and if you do not pay attention...
Will unsubscribe to be sure that I won't be charged any longer.
Pitty
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. We're sorry to hear that you've made some unintended payments on Twoo. Could you please send us the email address linked with your account or contact us at info-en@twoo.com so that we can find your account in our system and look into this issue?
Regards,
Aleksandra
Team Twoo
is it true or fraud? this is ecobank du mali replay please tell me truth
blogger hany elwakil said...
payment office
to [protected]@yahoo.com today at 10:11 am
zorpia promotion office
Attention
Dear Mr Hany congratulations once again, please we are very sorry for the long silent just right moment we received a call from the bank this morning that your International cheque is successful and we have brought it right now from bank together with the approval certificate document and also decided to scan the photo copies and show to you so that you will see it for your confirmation.
Please kindly open your attachment file and view the photo copies of your International cheque and the winning approval certificate please kindly view and return back to us immediately, and note the government taxes clearance will be clear for transit security purpose also together with the delivery cost which all is $650 DOLLARS, so right now you are seriously advice to be hurry and rush to the nearest WESTERN UNION to send the fee of $650 DOLLARS immediately so that we will get every thing done to enable you receive your packages of your bank international cheque and the approval certificate document directly to your address without any delay.
Find bellow the information's to send the fee send through western union or money gram, and remember you should hurry to send the payment urgent immediately you read this mail, so that you will pick up your bank CHEQUE very quick in your country and also make withdrawal without any delay, we wait your urgent response.
this is the address to make the payment
senders name………..
receivers name………. ousman emmanuel
city…………………………… bamako
country………………………… mali
mtcn number………………
test question…………………… color
test answer………………… blue
amount…………………. $650 dollars
We will be waiting to hear from you together with the payment confirmation slip to enable the shipment take an executed immediately today and we promise you that as soon as you send the money today your packages will be delivery immediately sending to your address without any delay or hindrance.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
direct contact + [protected]
payment promotion
best regards
mr. ousman emmanuel
promotion payment branch office
2 attachmentsview alldownload all
winning approval certificate .jpg
eco bank cheque .jpg
may 23, 2017 at 3:46 am delete
this is zorpia replay .why one month to know if it true or not . you are big name; must tell us the truth .i loose 4000$ till now for this tell me this replay from you .Inquiry Type: Something Else
Message:
Zorpia Equiries
To Hany Wakel Sep 23 at 9:25 PM
We wish to inform you that we have received your information and would want to inform you that we have three ways of Remittance of your funds to you as soon possible. The Options is listed below :
International Bank Transfer (Via Wire Transfer)
Claims at our Office in the United Sates
Courier Delivery.
Please kindly choose one of this options for the Remittance of your funds to you as soon as possible. Please kind send your response to indicate your collection within the next 48hrs, because you only have THREE WEEKS to claim your won fund and after this period, your winning prize will be deemed to have been forfeited by you and will be reused in the drawings of the next edition as informed from your Lottery Promoter.
Your Urgent attention is Kindly Needed.
Maria Prado
Show original message
We will make our best effort to respond within 72 hours to the email you provide.
In order that our response is properly delivered to you, please check your email settings to make sure that emails from Zorpia is not filtered or marked as spam/junk.
Thank you once again for your time and consideration.
Sincerely,
The Zorpia Team (1)
(2) Dear hanywakel0224,
Thank you for submitting your inquiry!
Replied
credit card deduction
Hello Two,
My name is Juwairiyah Zakaria, email [protected]@imperostudio.com. I first started getting your email was in July 26th, when one of my friend send me an email "Kevin left a massage for you...". I had no idea what that email was as this is my work place email. Right after I received that email, I received another emai "Welcome to Twoo", which I 100% SURE I DID NOT subscribe this website. And I kept receiving emails from you saying "these people are waiting for you"..
Today, I run through my credit card account I am so supprised to find out you (Twoo.com) have been charging me for many times. The amount of:
RM24.24 x 3 times = RM72.72
RM12.11 X 1 time = RM12.11
RM71.70 X 3 times RM215.10
Total: RM 299.93
So, the amount of RM299.93 has been charged from credit card (ending **0779). Please help to unsubscribe this. I tried to unsubscribe but it doesn't work. Please help me to refund all my money back.
I don't know what this website for. I've never heard before and I have no clue how do you get my credit card information. This is very unethical action. Please help me to solve this problem. I do not want any more charges in my next credit card statement and I'm looking forward to receiving my refund from Twoo.com.
Thank you.
Juwairiyah Zakaria
Malaysia
[protected]@imperostudio.com
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Your account linked with jue@imperostudio.com. was registered on Twoo after you accepted the invitation you received from one of your email contacts.
After accepting an invitation you can visit Twoo and see what the site has to offer. Your account is not fully registered and is not visible to anyone on Twoo until you complete your profile with information such as age and location.
I’m sorry that you have been surprised by this, we have now deleted your account.
On your second account you have an active Premium subscription, that's why you've been charged. When you upgraded it was clearly stated at the checkout and in your payment confirmation e-mail that you will be charged every month until you cancel your subscription, which you can do in your Settings. I’m sorry that you have been surprised by this and, if you would like me to, I can turn off the automatic renewal feature so that you will not be charged for Premium again in future, unless you actively choose to re-activate.
If there is anything else we can help you with, please let us know.
Have a great day!
Regards,
Aleksandra
Team Twoo
prize 1000000$
I chat with your officer from your site and confirm me it and sed me message from [protected]@zorpia
tell us this lottary or prize true or not to stop our scame and our loose money
Dear hanywakel0224,
Thank you for submitting your inquiry!
Inquiry Type: Something Else
Message:
Zorpia Equiries
To Hany Wakel Sep 23 at 9:25 PM
We wish to inform you that we have received your information and would want to inform you that we have three ways of Remittance of your funds to you as soon possible. The Options is listed below :
International Bank Transfer (Via Wire Transfer)
Claims at our Office in the United Sates
Courier Delivery.
Please kindly choose one of this options for the Remittance of your funds to you as soon as possible. Please kind send your response to indicate your collection within the next 48hrs, because you only have THREE WEEKS to claim your won fund and after this period, your winning prize will be deemed to have been forfeited by you and will be reused in the drawings of the next edition as informed from your Lottery Promoter.
Your Urgent attention is Kindly Needed.
Maria Prado
Show original message
We will make our best effort to respond within 72 hours to the email you provide.
In order that our response is properly delivered to you, please check your email settings to make sure that emails from Zorpia is not filtered or marked as spam/junk.
Thank you once again for your time and consideration.
Sincerely,
The Zorpia Team (1)
(2) Dear hanywakel0224,
Thank you for submitting your inquiry!
Inquiry Type: Something Else
Message:
Zorpia Equiries
To Hany Wakel Sep 23 at 9:25 PM
We wish to inform you that we have received your information and would want to inform you that we have three ways of Remittance of your funds to you as soon possible. The Options is listed below :
International Bank Transfer (Via Wire Transfer)
Claims at our Office in the United Sates
Courier Delivery.
Please kindly choose one of this options for the Remittance of your funds to you as soon as possible. Please kind send your response to indicate your collection within the next 48hrs, because you only have THREE WEEKS to claim your won fund and after this period, your winning prize will be deemed to have been forfeited by you and will be reused in the drawings of the next edition as informed from your Lottery Promoter.
Your Urgent attention is Kindly Needed.
Maria Prado
Show original message
We will make our best effort to respond within 72 hours to the email you provide.
In order that our response is properly delivered to you, please check your email settings to make sure that emails from Zorpia is not filtered or marked as spam/junk.
Thank you once again for your time and consideration.
Sincerely,
The Zorpia Team
(3)
Dear hanywakel0224,
Thank you for submitting your inquiry!
Inquiry Type: Something Else
Message:
Zorpia Equiries
To Hany Wakel Sep 23 at 9:25 PM
We wish to inform you that we have received your information and would want to inform you that we have three ways of Remittance of your funds to you as soon possible. The Options is listed below :
International Bank Transfer (Via Wire Transfer)
Claims at our Office in the United Sates
Courier Delivery.
Please kindly choose one of this options for the Remittance of your funds to you as soon as possible. Please kind send your response to indicate your collection within the next 48hrs, because you only have THREE WEEKS to claim your won fund and after this period, your winning prize will be deemed to have been forfeited by you and will be reused in the drawings of the next edition as informed from your Lottery Promoter.
Your Urgent attention is Kindly Needed.
Maria Prado
Show original message
We will make our best effort to respond within 72 hours to the email you provide.
In order that our response is properly delivered to you, please check your email settings to make sure that emails from Zorpia is not filtered or marked as spam/junk.
Thank you once again for your time and consideration.
Sincerely,
The Zorpia Team
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for bringing this matter to our attention.
The message you received is indeed not an official contest of Zorpia and we do not hold any games or lotteries from which our users may win a large amount of cash money. Disregard that kind of email or message and it is a scam.
Also, you may want to contact us by sending an email to support@zorpia.com or by going to our contact us page here: http://zorpia.com/contacts and choose "account and technical problems".
Again, thank you. Your help in reporting this content is greatly appreciated.
Replied
complaining about money
Hello there my name is mehmet demirkiran I have sent you few times email to twoo customers team but they didn't reply me still on the 3 October 2017 twoo.com have taken some money £21.49 from my account I didn't purchased anything maybe was by mistake touched my finger could you refund the money back please? I will be glad and happy if you can refund it back my email is..[protected]@live.com and my phone number +[protected] you can contact with me via email or phone thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that our Community Managers have sent you answers to all of the messages you've sent to our help desk and they've organised a refund for you. Is there anything else we can help you with?
Regards,
Aleksandra
Team Twoo
Replied
twoo
I had stopped a subscription in twoo.
When i re logged in after stopping the subscription, it automatically prompted to renew. There was no close symbol in the window so that i could navigate further without skipping the step.
Please can you stop the renewal and reimburse the auto renewal amount?
Also can you please delete my card details ?
My mail id is [protected]@gmail.com
Thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. We'd like to note that in no situation Twoo forces users to purchase products on the site. We're sorry you've been surprised by these charges, we'll organise a refund for you immediately.
If we can help you with anything else, please let us know.
Regards,
Aleksandra
Team Twoo
Replied
twoo dating
Please see below the latest charges although my account was deleted before 25 August. I have now been charged for September as well as August although the account was deleted around 22 August .
Why am I still being charged ? I am owed £15.98 which I would be grateful if you reimburse me asap. In the meantime I'll contact my bank before 25 October to cease further payments
Twoo - Meet New People, Twoo Premium (Automatic Renewal) Twoo - Meet New People, Twoo Premium (Automatic Renewal)
Monthly | 25 Oct 2017
Subscription£7.99
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Could you please send us the email address linked with your Twoo account or contact us at info-en@twoo.com so that we can find your account and check why you have been charged?
Regards,
Aleksandra
Team Twoo
Replied
twoo is charging my bank account. this is cheating
Dear Twoo,
I am really upset with google/twoo and need my refund of INR 4179 in my bank account .
My account is getting auto debited from May 2017 and i dont even have the app so stop these debits immediately.
I dont have the app on my phone, this is ridiculous
This is cheating and i will ensure this will go to social media/legal as i am being cheated by google/twoo
With regards
Siddharth puthran
91 [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us! We're sorry to hear that you see charges on your account that you don't recognise. Could you please send us the email address linked with your account on Twoo so that we can check why you've been charged?
Regards,
Aleksandra
Team Twoo
Replied
I paid 9$ 9cent for twoo.com premium membership and it absolute nonsense
Here's my ID matt.[protected]@yahoo.com I want a refund I have never met anyone on that site your site is a big joke and I want my $9 9cents refunded back to me into my iTunes Store and that is my email attached to my Apple ID and iTunes Store thank you. You put up this app as a dating site app yet no one ever responds to messages even as a premium member and after paying as much as $9 90 cents you don't get anything out of this site is the site made for robots or humans that's my question? Did you just put up that site to scam people of their money deceiving them into believing that it is a dating website ? I don't want to fight I want a refund of my hard earned money and I am not gonna let you eat my money
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Unfortunately, as it's stated in the payment conditions that you've accepted when you've upgraded your account, transactions on Twoo are non-refundable. Since your chosen payment method does not allow us to stop your subscription for you, we kindly ask you to stop it yourself. We're very sorry for the inconvenience.
We're sorry to hear that you have not met anybody on the site yet. According to our system there's no issue on your account, however if you think that there's something wrong with it, please send us more details about the problem at info-en@twoo.com so that we can look into it.
If we can help you with anything else, please let us know.
Regards,
Aleksandra
Team Twoo
Replied
deduction of payment without my intimation
Tomorrow, deduction of 17.99 USD taken place from debit cards without my complete authorization. I want refund these amount. my account email Id [protected]@gmail.com and name is Abid Hussain.
Twoo didn't reply me in this regard.
Account Id [protected]@gmail.com
Name Abid Hussain
Amount deduct on 09/26/2017
I want my money back and want to subscribe the twoo according to my choice.
Today 26-Sep-17 Twoo deduct payment of about 18 dollar without my confirmation, I want to my money back my account email is abid4875@gmail.com
It should inform me that while conducting payment, whether I proceed or I cancel it.
I request it to refund it,
My account name abid Hussain
My email is abid4875@gmail.com
Deducted amount is 17.99 dollars
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. Please let me explain why you have been charged. According to our system, on 2017-09-26 you bought 1 year of Premium for USD 17.99. I can see that this was an active (not automatic) transaction, which means that you had to purchase this product yourself via our website or our mobile app. In order to complete the transaction, you had to put in your credentials and accept the terms of the purchase. Unfortunately, we are not able to organize a refund for your transaction. The conditions on the payment page clearly mention that transactions on Twoo are non-refundable.
If you have any questions, please contact us at info-en@twoo.com
Regards,
Maciej
Team Twoo
Replied
debiting money unauthorised
I had as a one time measure subscribed for twoo and made payment of INR 240, Again my account has been debited by the same amount for what I have not subscribed.
my e mail [protected]@yahoo.com.
This is an illegal transaction without my consent and amounts to forgery.
Request immediate refund and ensure such illegal lapse does not take place again.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Please let me explain why you have been charged. Twoo Premium is a subscription service. When you upgraded it was clearly stated at the checkout and in your payment confirmation e-mail that you will be charged every week until you cancel your subscription, which you can do in your Settings. Please see a screenshot of this statement attached to this ticket. I’m sorry that you have been surprised by this and, if you would like me to, I can turn off the automatic renewal feature so that you will not be charged for Premium again in future, unless you actively choose to re-activate.
Would you like me to do this for you? (Of course, when your current Premium period ends, you’ll lose all of the great Premium features). Alternatively, you can also turn your subscription off in your [url=/settings]Settings[/url] section from the top right dropdown menu on the site.
I hope that this answer ends any confusion around how Twoo Premium works and I hope you continue to enjoy using Twoo to meet new people!
Regards,
Maciej
Team Twoo
Replied
unauthorized credit card charges
I was on Twoo in July 2017 just for a while as I can recall I have just once have authorized Twoo to charge me for Premium Profile.
I have noticed recently that I have been charged serveral times:
23 JUL 2017 - 59 PLN
26 JUL 2017 - 26 PLN
31 JUL 2017 - 26PLN
07 AUG 2017 - 26 PLN
14 AUG2017 - 26 PLN.
My names is Beata Knobelsdorf-Kocepup my email address [protected]@onet.pl.
Looking forward to hearing from you.
Beata Knobelsdorf-Kocepup
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. Please let me explain why you have been charged. Twoo Premium is a subscription service. When you upgraded it was clearly stated at the checkout and in your payment confirmation e-mail that you will be charged 26 PLN every week until you cancel your subscription, which you can do in your Settings. I can also see that on the 24th of July you actively bought 900 Credits via our website (or our mobile app) for 59.99 PLN. According to our system, you logged in regularly until 2017-08-13. Since you deleted your account, your subscriptions have been stopped. Please note that on Twoo we offer our users the option to reactivate their account after deletion. I can see that you have deleted your account - should you wish to have your account permanently deleted, please don't reactivate it by logging in for 6 months.
Let us know if you have any additional questions or suggestions on how we can improve. You can always contact our helpdesk at info-en@twoo.com. Have a great day! :)
Replied
unauthorised debit from credit card
My credit card has been billed for the subscription renewal of twoo (mail id. - [protected]@yahoo.com )
I have neither subscribed to this or authorised payment for this app.
Please immediately refund the entire amount being deducted every week since Nov 2016. I have not even used this app / subscription. Why am I being charged. Please refund immediately amount deducted every week since Nov 2016.
The complaint has been investigated and resolved to the customer's satisfaction.
We're very sorry for this situation, but there's no account coupled with your e-mail address: law_009@yahoo.com. Could you send us the e-mail address linked to your account on Twoo? You can also use it to contact us at info-en@twoo.com. Then we will be able to look into this issue and find a solution.
Thank you for your cooperation!
Regards,
Maciej
Team Twoo
Replied
[protected]@twoo.com
Dear Twoo,
I am Huan Wei Kenneth (huankenneth.[protected]@gmail.com), I have just received a message from a friend that my account isn't active. In her words "Says your account is not active". I noticed my account wasn't in right shape as before as I no longer receive messages from friends whom i have been in communication with before. I still have an active premium account and I don't want to believe this is a Scam considering a lot of complaints I have read from your complaint website.
I will appreciate if my account is addressed to perform it's normal functionality.
Thanks
Huan Wei
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that you've contacted our help desk and you've received a reply from us. Our Community Managers will reply to the messages that you sent to us within 24 hours and will do their best to help solve any issues that you may have.
If we can help you with anything else, please let us know.
Regards,
Aleksandra
Team Twoo
Replied
fake twoo profile
Good Morning,
My name is Schian and I have discovered a profile of myself on twoo.com/Netlog.com
I did not personally create this profile and I requesting this to be deleted and removed ASAP.
I would like this to me actioned immediately or I will be forced to take alternative measures.
Thank you.
Name on profile: Schian
Nickname: Aka_Shy
DOB: 20/06/1991
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you very much for your message. Your Netlog account has been deleted. It may still be visible in the Google Search results until Google updates its database, but it should disappear soon. If you wish to speed up the process, you can contact Google or request the deletion here: https://support.google.com/websearch/troubleshooter/3111061
If you have any more questions, don't hesitate to contact us. Have a great day! :)
Regards,
Aleksandra
Team Twoo
Replied
very old netlog account
Hi,
I have deleted my photos inside my Netlog account (meekmaryfranc61507) and also deactivated it but it only deleted the Twoo account. I cannot login to Netlog page as it routes to Twoo. I have tried deleting the account multiple times already and all efforts are futile. I want this Netlog account removed as soon as possible due to security reasons.
Please get back to me as soon as possible and treat this case as urgent. Thank you very much.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that your Netlog account has already been deleted some time ago. Could you please let us know why do you think your account is still active? We'll look into it as soon as possible.
Regards,
Aleksandra
Team Twoo
Hi, my name is Wesley i want my old blogs back, is this possible?
Hi,
Could you please send us the nickname you've used on the site or the email address linked with your account to info-en@twoo.com? We'll do our best to help you there. :)
Regards,
Aleksandra
Team Twoo
Hi,
My name is mugur and i have an old netlog account and i what to save old messages, i wont find in settings "export netlog messages" My account name is mugur_mugurel. I have only old pictures from netlog to twoo. How proceed to recover my old messanges?
Thank you
Hi Mugur,
Thank you for your message. Could you please contact us at info-en@twoo.com with all of the information you've provided us here? We'll then be able to send you an export link to download the content of your Netlog profile. As I'm sure you understand we don't want to post it publicly here to make sure nobody else has access to the content of your profile.
Regards,
Aleksandra
Team Twoo
Replied
charges
Hi,
I have a twoo account by this email [protected]@ymail.com
Issue is this, you guys are deducting the amount of Rs 400/- in every 20 days without asking to me & even dont bother to update me for the same.
See from last 15 days i am not using my account frequently & i dont want to continue my services.
Request you to please refund my premium which has been debited from your side without informing me dated on 10 August 2017 & 5 sep 2017 in my account which was debited.
Regards
Rishabh
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Please let me explain why you have been charged. Twoo Premium is a subscription service. When you upgraded it was clearly stated at the checkout and in your payment confirmation e-mail that you will be charged every month until you cancel your subscription, which you can do in your Settings. I’m sorry that you have been surprised by this and, if you would like me to, I can turn off the automatic renewal feature so that you will not be charged for Premium again in future, unless you actively choose to re-activate.
Would you like me to do this for you? Alternatively, you can also turn your subscription off in your Settings section from the top right dropdown menu on the site.
Unfortunately we can only refund your latest payment as you've already used the Premium you've purchased in August.
I hope that this answer ends any confusion around how Twoo Premium works and I hope you continue to enjoy using Twoo to meet new people!
Regards,
Aleksandra
Team Twoo
Twoo.com Reviews 0
Overview of Twoo.com complaint handling
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Twoo.com Contacts
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Twoo.com emailslien@twoo.com100%Confidence score: 100%Supportinfo-en@twoo.com100%Confidence score: 100%Supportaleksandra@netlog.com100%Confidence score: 100%Supportinfo-pl@twoo.com93%Confidence score: 93%support
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Twoo.com addressMassive Media Match NV, Emile Braunplein 18, Ghent, 9000, Belgium
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Twoo.com social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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