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The most appalling customer service I have ever had. Rude staff, poor levels of intelligence, scruffy and shocking attitude to customers.
I tried to re-arrange a parcel delivery from the Leicester branch, and failing to get an answer via phone, I dropped an email to them on the email address provided on the card left by the driver.
The delivery was delivered on the wrong day, and I rang them up to say I had emailed them, and they said they didnt bother checking any emails so thats why they didnt know about the new arrangements. They finally agreed to re-deliver at the agreed time, but the tone of their attitude was so poor I knew it wouldnt be and it wasnt.
On telephoning them, they then said the driver had delivered, on that day, which he hadnt as I had been in all day waiting for him, never leaving the office at all, overlooking the main road, and their was no card left. They said they believed the driver as they knew him well, and did not believe me !
On sending someone down to the depot, the parcel was at the depot and not even on the said vehicle that had suppossedly taken it out to deliver and the vehicle was still out on the road, so amazing how the driver thought he had delivered a parcel when it wasnt even on his vehicle.!
No apology from UKMail, they were very rude to the person collecting the parcel, scruffy, untidy, dirty and ignorant.
Why use a company like this, when DHL and UPS provide an excellent service, high level of care, are smart and reliable.
The complaint has been investigated and resolved to the customer’s satisfaction.
My parcel, arrived late, on a day when I wasn't in (no card left) has been labelled as "wrong address" even though obviously the driver arrived to my door!I spoke to the driver in person and he said he didn't know anything about the company, he was covering for someone..I am still waiting for my parcel
WOW! I don’t think if ever seen such consistent negative reviews, and I totally agree with them all.
Rude, ignorant, arrogant staff who just can’t be bothered to do the job they are paid for. I called a courier who had dropped a parcel off at the wrong address, the response was appalling, he simply didn’t care that he had left at the wrong address when there was even a contact telephone number for the addressee printed on the box and totally different company delivery name as the address?! I had to go out of my way to contact the addressee myself to ensure they got their parcel... Well done that U.K. Mail driver.
UK Mail you clearly have a major problem with your staff and service in Exeter, however your senior management at head office are utter arrogant [censor] too, so I doubt your business will improve. Just close down and let your competitors pick up the business and provide a decent service level you’re not capable of providing. You’re a complete joke!
I totally agree with all the comments which say that UKMail is an appalling company with an appalling service. I received an email today telling me that my parcel would be delivered between 15:14 and 17:14. I rearranged my whole day in order that I would be home before 15:14, which I was. This rearrangement involved several time sensitive duties I needed to carry out because my Mother has very recently passed away. I got back home at 15:07, ten minutes before the earliest delivery time. There was a card through my letterbox stating "We stopped by to deliver your parcel", but with absolutely NO details filled in on it at all. I then logged in to my emails and found another email from UKMail stating that they had tried to deliver my parcel at 14:40. Yep, that's correct! 14:40. No less than 37 minutes BEFORE they said the earliest delivery time would be in their original email. When (Initial) CityLink went bust I thought that the UK's worst delivery company was dead and buried. My nickname for them was Initial [censor]Link. It seems that UKMail have happily taken up the challenge of being the UK's crappest delivery company. Congratulations UKMail, you must be so proud?! I am currently in the process of suggesting to my boss that we blacklist UKMail and ask that our partner companies do the same.
Absolutely disgraceful service.
I received a card through my door 2 days ago and went online to try and reschedule delivery but the system could not find my details. I then rang to try and reschedule but got an automated service which, when I put in the card number it came back with a different postcode. I then managed to get through to speak to someone (a rarity from what I've read!) and they could not find the card number or my postcode on the system. He said he'd contact my nearest depot and get back to me, which he didn't. I then retried the automated system with the postcode that was quoted only to discover that it was a totally different parcel that was delivered the day before I got the card through the door. I was lucky that a short while later I got a knock on the door and my parcel was delivered but it does beg the question why the guy I spoke to couldn't find my postcode on the system. Absolutely shambolic company and would not recommend to anyone. Neil.
Unfortunately, they deserve no stars. They used to be good but they one of the worst now.
Once again, they failed to collect. The frequency of this is 2 out of 3 times now.
They no longer respond to inquiries either and the most annoying feature is that they send you an 1 hour time window for collection or delivery which seems to serve the purpose of mocking us as they never ever honour.
Sorry UK mail, but you have become a bit of a joke and this was my last booking with you.
Today UK Mail delivered a parcel to my home. It wasn't my parcel. It was a parcel addressed to a completely different person at a completely different address. I explained this to him and he was so rude. He shoved the parcel up to my face and told me that he had had to change the postcode because it was written wrongly. I explained no, it wasn't, because this isn't my parcel or my address. He was so rude it took my breath away. He asked me my name, having already typed it in his machine and forgotten it within 20 seconds obviously, and then said oh yeah, I've got one for you. I said well its a good job I looked at this properly wasn't it and he returned shoving the parcel at me saying "whatever luv !" Then he shoved his machine up my face and said well the satnav got it wrong. I was so taken aback at his rudeness I just shut the door. Who interviews these people? How do they get a job of any sort? I telephoned the company where my order was from and told them unless they use someone else I won't have my fortnightly order with them any more and they said they will do something about it because they are a reputable company and don't like this sort of thing. Having looked at other remarks regarding this company it seems they have not shown any improvement and rudeness is pretty high up on the complaints so just happy not to give them my business any more. Horrible delivery person! Couldn't get rid of the one star already on screen but clearly its a no star from me. My advice? You are a delivery service, find some staff with manners !
i too think uk mail are a disgrace and should not be allowed to trade.every number i have tried to contact them on is the same automated message that only gives tracking info and no option to do anything else like speak to a person or make a complaint.the complaints number gives exactly the same options as the tracking number and nothing else.if you do not enter anything and wait to see if any other options are available the phone just goes dead.i live about 5 miles from uk mail depot and cant contact them no matter how i try.i have had a day off work so im home to receive my parcel but when i checked the tracking i am delivery 117 probably the very last drop so i have had a day off work for nothing.i have not had any time window sent me and as i have said already i cant get to speak to anyone.this delivery was supposed to have been yesterday but i had to change it because nobody would have been home to accept the parcel which cant be left anywhere or with anyone.these idiots have cost me a days wages i will not buy anthing from anyone on ebay ever again if uk mail are the delivery couriers.ten years i have never had such bad service anyone thinking of using uk mail would be better off going elsewhere as uk mail are obviously bottom of the list for reliability and customer service.
What can I say that's not already been said, I can concur that, this shower of [censored] should be sacked, and the company be disbanded. multi drop drivers should know how to route up and deliver, you should have good road knowledge of the route you are given. and you should not rely on a satnav. aka satlost
Having said that if you are a relief driver it's harder, I was a multi drop driver for ten year's, before I get my lgv class two licence. multi drop driving is stressful and yes drivers bare the brunt when it goes tit's up, but like I have said already. you don't obtain a good working knowledge of the roads in the uk, by using a [censored]ing satnv you are not learning the roads ie (your route) by letting a machine do it for you. not only that your driving standards turns to [censored] because your not reading the road or [censored]ing signs either, so you end up, not knowing where the [censored] you are, and you end up turning some poor [censored] into a pavement pizza, and damage the van
[censored]ing bunch of mongs no wonder people are getting a poor service, because these [censored]'s don't know what there are doing. the only driving they seem to be proficient at is driving people up the wall... [censored]ing jobsworth wankers
i had a reply from uk mail complaints but i got nothing but excuses as to why nothing further was going to happen regarding the shocking behaviour i reported.the new man in charge PETER FULLER must be as bad as his staff i never got a reply from him even though i emailed him directly.uk mail have swept my complaint under the carpet and they dont think they have done anything wrong.this is one company that seriously needs investigating as all the complaints say the say thing about them and all of the people making those complaints cant be liars can they?according to uk mail everyone is a liar.as there is clearly a problem with couriers in general when it comes to making complaints there should be somewhere people can go and get professional legal help to claim back money and compensation when these rogues operate in a shocking, appalling, disgraceful way.it is so easy for them to say they will investigate themselves but do they?i think not.please will someone like a solicitor please set up office especially to take action against these rogue traders people need this help.
So I was asleep and heard knocking slightly, so being asleep, only wearing underwear and a jumper, I needed time to grab some pants! The next thing I know someone's at the top of my stairs shouting hello! Fright of my [censored]ing life! Really not [censored]ing right isn't that.
4 non-deliveries in a row this week.
Disgraceful company with terrible customer services and a supervisor in Exeter branch who could not be bothered to speak to me - avoid at all costs