UK Mail review: Shocking Behaviour 91

UKMail have very poor service. Received two 'we're sorry we missed you' cards. Logged onto website to arrange redelivery but the item was showing as delivered (even though I'd not received the item) so there was no option to arrange redelivery. Tried phoning but the number quoted on the website just rings and rings and rings. Emailed using the 'submit enquiry option'. Received a reply saying I had to arrange redelivery on the website (they'd clearly not read my email). Ended up having to send several more 'submit enquiry forms' as their replies were inadequate and didn't address the issue, I even asked for a redelivery or call back on the enquiry form but these requests were ignored and the same answer provided. After each email I received back they closed the case immediately (despite not making any progress with my issue). One of the replies eventually said my item had been sent back to a depot but again gave me no option to arrange a redelivery. I sent another form requesting they open a complaint but this received a similar response to my other queries and said I should arrange redelivery on the website. I decided to try and find an alternative number which I found on here: http://www.saynoto0870.com/companysearch.php and got straight through to the depot who arranged the redelivery (though I'm still waiting for it to arrive!). Appalling service and the fact that you can only seem to contact through the enquiry forms is ridiculous as they close the queries after they have provided a response which means you have to send another enquiry form as they cannot accept email replies! Have advised the sender to use a different courier in future and won't be using them myself.

I was sent goods next day delivery and they did not show and text me offering dates a week later. You can not get through to the customer service department because the phone just hangs up after around 10 rings. I did manage to get through on 9th occasion and agreed a revised delivery date six days later only to find the times had not been put on the van. They told me the good had not been deliver to the depot but I know for a fact they had them. So after paying for next day delivery a week down the line I still have no idea when I will get .goods. Do Not Use This Company, Just look at all the reviews and they fail to deliver all the time and customer services do not exists. So very disorganised

why am i not surprised to see this..

I also work for Ukmail as a hgv1 driver and would advise anyone who thinks about ordering something thats delivered by us to think twice.

The work conditions are crap, they run around like rats all day, no one talks to each other, their systems dont work or arent checked on a daily basis, the van drivers are over stretched..

hence why 99% of the time youre fed ### from the idiot youre talking to on the other end of the phone who actually has no idea on what they are on about.

Couple of months ago when I inquired about my parcel they said it was delivered and signed for by a concierge. There is no concierge where I live. They could not find it so I had to go to every building in the vicinity to find a concierge. I did manage to find it finally and UK Mail called me next day, telling me they still can't find it.
Few days ago I was expecting another delivery with UK Mail, got a card in mailbox instead, saying they attempted a delivery. I was home all day. I sent an inquiry online, got an automatic reply saying hey will deliver again next day and case is closed. Next day - no delivery. When I called they said they had attempted again! This time there wasn't even a card. They apologised and said they will deliver next morning and give me a call when they are here. Again, nobody came. When I called, they said their system is down and they can't even track my parcel. They can't do anything to help me. I can't even cancel the delivery to get my money back.

Nothing has changed with this company in all the years of complaints . How are they still in business when there are other companies out there providing good service ! My story the same. Lies, damn lies and no such thing as ' next day delivery'. Absurd waiting time to speak to anyone who then just kept saying things like "I don't know I'm not the driver! "
DO NOT USE ANY COMPANY THAT USES THIS COMPANY.

The service from UK Mail is appalling. I responded to their text message offering a choice of delivery date and they ignored my response. The reference number on the failed delivery card had no relevance at all, but the card stated that the delivery would happen the next working day. I waited in the next day. Nothing. Then another card the following day telling me the item was at "The
Depot". No indication where. I emailed customer care a week ago and received a standard reply and no further contact. I'm calling them now and the phone cuts off after several rings. Please do not use UK Mail the service is just unprofessional.

I think that there should be an organization monitoring UK mail's service. Does any body out there know what it is called? That is where we should complaint.

Does anybody knows where should we should complaint about UK mail to get a result than just vent the anger

They told the dispatcher they had tried to deliver 3 times but address was not found. They had 1 attempt recorded on their website. It took 3 weeks for an overnight delivery during which I send many emails to both supplier of goods and UK Mail before the goods were received with a damaged carton. The driver did not deliver the parcel to the door but left it at the gate and drove off.

I should add, it's three days since I wrote this, and I still have no parcel!

Dear UKMail,
At the end of six days of mind boggling incompetence, with a problem as simple to solve as 'pick up the phone to contact the customer if you cannot find the address'... I am still without a parcel.
You have one job.
I have honestly had more luck training my cats to play the piano than getting this parcel delivered to a business address.
I have today again been told 'the driver is coming'. Now, it's 19.30 (the tantalising target timeframe text was 10.56 - 11.56) and you have wasted another precious evening.
The previous evening was spent waiting in a car park, owing to the fact I spoke to someone, who assured me the driver WAS coming, WOULD NOT turn around, and I would be called if there was any issue whatsoever. I eventually had to call back after waiting two hours, and then I waited another half hour on the phone. Add this to the two hours calling them earlier. Finally I'm told... wait for it... 'The driver had problems finding the address'.
Who has time for this futile exercise?
Rather than ring your hopeless helpline and wait another hour in a queue that neither counts down the customers remaining, or gives you any hint as to how many more of your valuable minutes you might use in a sad effort to speak to someone who can offer nothing further than 'We can reschedule delivery again for tomorrow', I have crafted this email to you, which I will share with my Facebook friends in the hope that fewer people will have to endure your persistent nonsense.
Try again tomorrow? I'm sorry what? You've tried four times so far, and each time the driver has shrugged, and turned around, instead of applying common sense and ringing the customer for directions, as repeatedly requested. For four days. Plus of course the additional wasted days because you don't deliver on a weekend.
Perhaps a different approach might be needed? Yes, I'll look forward to waiting around, again, tomorrow, thank you very much.
In case that wasn't incredibly clear, yes, please reschedule the delivery for tomorrow. Again. And for the rest of the week while you're at it.
Preferably, post it with another courier who will do their one job.
Here are some thorough and detailed directions which you can gaffer tape to the drivers arm:
[redacted]
Warm regards,
Jason Wilson

UKMail are beyond disgusting! i am waiting for delivery of my new iphone, i received all the normal email and text updates from my provider and a delivery confirmation from UKmail for a very precise delivery time window. The phone didn't arrive, i spent 25mins waiting for an adviser who gave me little / useless information. i again tried to call them today waited for another 15mins and gave up. Their update is that the phone was delivered and signed for by me, who wasn't even at home it was my wife and she didn't receive anything.
I have no idea were my phone is and suspect it could well have been stolen, has anyone else suffered this?
My advise would be to avoid using UKMail like avoiding catching Ebola!
Summary a disgusting, un-customer focussed, lying arrogant business - You've been warned.

I thought nothing could be worse than Yodel, then along came UK Mail or rather they didn't come along!
Goods ordered on Tuesday 4th Nov. for next day delivery, waited in all day Wednesday UKM tracking said the parcel was out for delivery, late Wednesday night the status changed from out for delivery to delayed at 10.00 a.m. Thursday UKM tracking showed both an expected delivery for that day and also delayed, waited in, nothing came. Friday, contacted the sender, they were not int surprised that it had not arrived, they arranged for a replacement to be sent by another carrier, the replacement arrived on time. Today (11th November) UKM tracking still shows the package as delayed! Clearly UK Mail could not be bothered to even attempt to deliver the package.

For the second time having ordered a phone from O2 yet again UK Mail failed to deliver.
The first time they said they tried to deliver but got no answer so left a card.
Strange as we were in all day and no delivery was attempted and if a card was left it was probably in the van.
Tried calling but no reply just a stroppy answerphone message with inane comments.
Sadly it's happened again.
An ipad was due yesterday and tracking the order it apparently was out for delivery at 8.30 and presumably is on its way.
Perhaps we live on the moon.
What a shambles of an organisation.
Absolutely useless and l am surprised anyone uses them especially a large organisation like O2.
I will be cancelling the order with O2 and go elsewhere.
DO NOT USE UK MAIL, THEY ARE THE MOST USELESS DISORGANISED RAMSHACKLED DELIVERY COMPANY.
UNLESS OF COURSE YOU DON'T WANT AN ITEM COLLECTED OR DELIVERED ON TIME.
IF THAT'S WHAT YOU WANT THEN THEY ARE PERFECT FOR THAT.

Looks like I have to add my name to the list of aggrieved non-recipients. Rubbish web-site, long waiting time on the help-line and when I finally get thru', I am assured delivery will be made tomorrow, the next day. Depot finally call me late in the day to say "Oh no, that's wrong, we've returned the parcel to the sender, tough." - I guess I am now going to have to make a credit card claim to get my money back. Not sure what the answer to on-line shopping is now - I have had Citylink forging my signature and that was a struggle to resolve to - DPD don't seem too bad, the rest can go and hang themselves. It's about time the on-line retailers took a tight hold on the couriers they use and demand a quality service.

Shocking company, out of 5 deliveries I booked through them, twice the driver didn t turn up on the scheduled day, and once he was after he 8am-6pm time zone. Extremely hard to call them, when you do get through the person on the line can never help or even find out anything and apart from telling you to wait they are useless.
I would, recommend everyone to steal clear of this company, they have lied to me on occasions (claiming the driver had passed when they hadn t...) and been a huge waste of time.

Totally agreed, I've received text confirmation from them for my delivery will be delivered on Monday. No delivery on Monday, only found out via their Web site that the delivery has been delay by one day. Tuesday came and got, still no delivery. Tried to contact them, no answer. Only got a standard auto e-mail reply. Today is Thursday, still no delivery, no response and no update on Web site either i.e delivery status "delay", delivery date still showing Tuesday gone! Absolutely rubbish, I bet their excuse will be due to high volume demand.

I'm not really in a position to talk about UK mail's delivery service - because it didn't deliver.

UK Nail collected on the Friday (12 December) for delivery on the Monday (15 December). Tracking on the website showed it as 'delayed'. I rang - and it took ages to get through and they said that would do a search for unidentified items at the depot and get back to me. They didn't get back to me so I don't know if they did a search but when I rang back again (and it took ages) I was told that it had been lost and then I should get the sender to put in a claim.

I then got an e-mail telling me that it was the sender's fault and it may not have been collected ( as it's pantomime season: oh yes, it was!) " Our records show that your item has not yet been passed to ourselves by your sender. Please contact your sender for further information."
I then got another e-mail telling me "We are pleased to confirm that your case has now been closed." So they are pleased they lost my parcel.

I sent an e-mail to their complaints person. I've not heard anything. I don't expect to.

UK Mail is the most unreliable and untrusted delivery company. I am expecting a parcel, and for the last two days, my schedule was completely disrupted. They send notification that the delivery man will be coming within the time specified, I am like an idiot looking at the window waiting for a delivery man to show up, track my parcel using their manage your parcel but it doesnt show any result. I called and email them several times in a day and they told me to wait until 8pm, only to find out later when they update their system that the driver came and nobody was home and he left a card! What a big lie! I called the following day and they offer no explanation or apology. We schedule for redelivery a day after as I have an important appointment on that day, only to receive notification on that day that they are going to deliver on that day. I hurriendly went back home travelled 2 hrs and did not finished my appointment only to be left frustrated again as there is no delivery came. Its the third day now, and they told me they will deliver today but they did not know what time. This is unbelievable!

Individuals and business should stop using this delivery company as it is completely rubbish!

If you are in the Newcastle / Durham area, do not use UK Mail. One of their drivers' "attempted deliveries" are wholly fraudulent. They simply shave off an hour or so of their shift at your expense, purporting to have 'left a slip' / knocked at the door. An absolute disgrace!

UKMail Are dreadful to be avoided at all cost, please see my email to Dell Computers regarding the delivery of my laptop, Dell chose to use UKMail to deliver !

Thank you for your telephone conversations today, I have now received the delivery today but would like you to forward my complaint regarding UKMail to your senior management.

The way UKMail have failed, has caused me a lot of trouble and wasted time as well as frustration, they are totally un professional un helpful and do your company a disservice, I would go as far to say that they or some of there staff deliberately made things difficult.

I was sent a text to advice delivery would be on Wednesday 14th Jan. between 12.35 & 13.35.
So we arranged to be in from 11.00 am but the driver arrived at 9.30 am and left a " we're sorry we missed you " card with a reference to manage the delivery on line, but the reference did not work so I had to phone them.

The delivery was rearranged for Thursday 15th between 15.22 - 16.22 there was someone at home all day inside and our gardener was outside, we called UKMail again and were told that they tried to deliver at 1.49 but we were in at that time and we do not believe they actually tried to deliver, they also did not leave a card, they said it was still possible that it could be delivered up to 8.0 pm that night but it was not.

I phoned on Friday 16 th in the morning to be told that it had not been placed onto the delivery van in the morning by mistake !
I asked if I could arrange to collect it from them that day from the depot where it was, which would have been a 50 mile round trip, but was told they need 24 hours notice before a collection could be made. So I would have to wait until the following Monday.

I phoned again on Monday to find out that they had made another mistake and it had not been placed on the van !
I think the driver is / has been deliberately messing us about.

I requested a phone call from the driver an hour before the delivery, which they agreed to arrange.

I called today in the morning after receiving there text and asked that they call me before the delivery, and was told they have noted my request but could not guarantee I would get a call, however I did receive a call from the call center and managed to meet the driver as he finally arrived.

Please note there is no problem with the delivery address it is correct.

Note we have spent a lot of wasted time trying to receive this delivery, numerous mobile phone calls to there call center, and also a lot of precious time having someone in to take delivery.

They UKMail send text messages advising anticipated delivery times, but they then state it is only a guide.

They have a very bad reputation and bad attitude.

We have had numerous deliveries over the last month all without any problem, the only problems we have had in the past has been with UKMail and possible the same driver.

Due to there incompetence I have had to wait an extra whole week for my new laptop.

What will I do next time I order a laptop for myself my wife or my Sons ?

Maybe I will have to shop locally, this would probable prevent me from buying a Dell Laptop.

I feel we deserve compensation for the awful poor service from UKMail and ask that you make some form of compensation to us and deduct the cost from UKMails account on our behalf, furthermore, use another delivery company please.

I look forward to hearing from you and thank you for trying to assist with this matter.

Regards

UKMail are hopeless or worse,
This is an email I sent to Dell Computers

Thank you for your telephone conversations today, I have now received the delivery today but would like you to forward my complaint regarding UKMail to your senior management.

The way UKMail have failed, has caused me a lot of trouble and wasted time as well as frustration, they are totally un professional un helpful and do your company a disservice, I would go as far to say that they or some of there staff deliberately made things difficult.

I was sent a text to advice delivery would be on Wednesday 14th Jan. between 12.35 & 13.35.
So we arranged to be in from 11.00 am but the driver arrived at 9.30 am and left a " we're sorry we missed you " card with a reference to manage the delivery on line, but the reference did not work so I had to phone them.

The delivery was rearranged for Thursday 15th between 15.22 - 16.22 there was someone at home all day inside and our gardener was outside, we called UKMail again and were told that they tried to deliver at 1.49 but we were in at that time and we do not believe they actually tried to deliver, they also did not leave a card, they said it was still possible that it could be delivered up to 8.0 pm that night but it was not.

I phoned on Friday 16 th in the morning to be told that it had not been placed onto the delivery van in the morning by mistake !
I asked if I could arrange to collect it from them that day from the depot where it was, which would have been a 50 mile round trip, but was told they need 24 hours notice before a collection could be made. So I would have to wait until the following Monday.

I phoned again on Monday to find out that they had made another mistake and it had not been placed on the van !
I think the driver is / has been deliberately messing us about.

I requested a phone call from the driver an hour before the delivery, which they agreed to arrange.

I called today in the morning after receiving there text and asked that they call me before the delivery, and was told they have noted my request but could not guarantee I would get a call, however I did receive a call from the call center and managed to meet the driver as he finally arrived.

Please note there is no problem with the delivery address it is correct.

Note we have spent a lot of wasted time trying to receive this delivery, numerous mobile phone calls to there call center, and also a lot of precious time having someone in to take delivery.

They UKMail send text messages advising anticipated delivery times, but they then state it is only a guide.

They have a very bad reputation and bad attitude.

We have had numerous deliveries over the last month all without any problem, the only problems we have had in the past has been with UKMail and possible the same driver.

Due to there incompetence I have had to wait a whole week for my new laptop.

What will I do next time I order a laptop for myself my wife or my Sons ?

Maybe I will have to shop locally, this would probable prevent me from buying a Dell Laptop.

I feel we deserve compensation for the awful poor service from UKMail and ask that you make some form of compensation to us and deduct the cost from UKMails account on our behalf, furthermore, use another delivery company please.

I look forward to hearing from you and thank you for trying to assist with this matter.

Regards

My parcel arrived but I was suspicious about the package condition. It seemed to have suffered in some way, so, as explicitely instructed by mail from the seller, I asked the driver the time to check the goods for any external damage, that he refused if I didn't accept it first. I proposed him to accept but could he wait while I was checking it? He refused as well. I didn't have other choice than blindly accetping or refusing the parcel. I chose to accept it and of course, inside was a disaster.No need to say that he was already long gone before I could tell him. I had to call and complain to the seller who got me a replacement for the next day. The next day, the same guy came to deliver. I told him it would have been better if he let me check it correctly the first time. Then, based on my first experience I asked him to check it before accepting this time. And again he refused! This time I was ready, expecting the answer, and I made my way straight to the parcel and proceed to open it. He tried to physically prevent me to open it !. I pushed him back and advised him to back off. I told him he was standing on my property, and this parcel was my property as well. I don't care what policy this company may have or not, the only one in force here is mine. It would be time that people realise they have rights as customers, and couriers should realise that they are paid provide a service. This service includes carrying safely goods that don't belong to them, and satisfying the seller, AND the receiver.

This is the worst and most unhelpful delivery service in this country. I was sent a text to say that my parcel would be delivered at a set time. I contacted UK Mail after 2 hours to find out where it was. I was told the driver could not find the house because the postcode was wrong. I asked what postcode they have for delivery and it was the correct postcode. UK mail was very unhelpful and didn't seem to care about this problem. Obviously this driver did not have sat/nav as it would bring him to the correct address.
I contacted the sender and she was very helpful, even checking the postcode on google maps to make sure no error had occurred. She has sent an email to UK Mail but it will be a complete waste of time as UK Mail are not at all interested in Customer Service. My advise to everyone is this...DO NOT USE THIS COMPANY.

Completely agree
We have been using UK-Mail for our business for just over 6 months and service is terrible. For us our online reputation is key as w sell online on platforms like eBay and Amazon. Within a short period of time, we have had issues where the parcels have been lost or delayed. We can understand that this could happen with any courier company. However, it is frustrating when you report these issue and the customer service don't do any thing about it. I mean, they are not even apologetic, never-mind taking responsibility and actually sorting the issue out. We would not recommend UK-Mail to any business. Waste of time and money!

Only good thing about them is the driver who collects the parcels (Silvano).

I buy online, 2 of the sellers used UK Mail and on all occasions, including rearranging delivery, they failed to deliver to my address. Then they tell the customer that they attempted delivery which is a lie. The items were returned to the sellers 2 weeks later who had to issue me a refund. I have an entry phone system that connects to my mobile phone when anyone calls so I do not have to be at home to know when someone calls at my house, this is how I know for sure that UK Mail never even called at my address. I was home anyway not that it made a blind bit of difference. If you try to contact UK Mail online, the forms do not work. For some strange reason they do not have an email address, I suppose if they had an email address, they could not keep up with the amount of complaints they generate so they have a website that blocks complaints instead. UK Mail strikes me as a company that puts more effort into returning items to senders than they do in trying to deliver to recipients. From now on, I for one will not deal with online sellers or traders that use UK Mail, all they do is waste your time and cost you more money trying to chase them up.

Uk mail complete hopeless 2 drivers on 2 different days failed to find my address which is complete incomptance or just plan simple dumb. I revive parcels from china on regularly never once have they not found my address also UK mail could of called me to say they cant find my address 2 days off work for this I am very very angry UK mail are hopeless

After being away on the first delivery I called to re-arrange delivery. The day came with no delivery - I called again and was promised delivery next day prior to 9:30 along with a call back to advise why it wasn't delivered. No call back - no delivery. Called again with 3rd delivery promised after the weekend for Monday with text alerts. No Text alerts and no delivery. Called again and apparently the consignment is now damaged and still in the depot. Promised to call me back with an update. Nothing.
The website has only 5 entries and this parcel is totally untraceable online. This is easily the worst example I've seen of a 'delivery' company and I would go near them given the choice. Hilariously their website online complaint form doesn't work by failing the email field. This company is a joke.

Having waited expectantly for a parcel yesterday with no luck, i received an email today from UK Mail stating that they would deliver today between 1106 and 1206, i Thought hoorah. At 1310 i called to check as i have had this problem with UK Mail every time that a vendor has sent something via UK mail. The automated tracking service did not work and i was diverted to a human being (well i call him that very loosely) he was not rude, but he did sound totally disinterested. i was told that the driver could not find my address (funny that DPD/DHL/UPS and every other service can) and that the driver had called my phone to ask for directions. That was a blatant lie as my phone had no missed calls or messages from anyone today. When confronted with this, his only response was a none genuine sounding SORRY FOR THIS, i wonder how many times a day they say that hollow statement. My house is on the main A59 with 2 very large stone gate posts and a large house name plaque on them. If i offered the same service to my clients and the level of lies that this company tell, then i would have no customers or income. The guy on the telephone said WELL, WOULD YOU LIKE TO COME TO THE DEPOT NOW TO PICK IT UP which is a 20 mile round trip for me and 2 hours out of my day. What the heck is the point of a courier service that does not courier and does not give the service which they are paid to give. This is Tantamount to fraud and the sooner they go bankrupt the better so that honest retailers cannot use their dreadful non existing service.

We are totally infuriated by uk mails own complaints system.
We ordered an item off e bay and when it did not arrive contacted the sender to find out what was happening. The sender replies stating that he had spoken to uk mail and they had confirmed that the item had been delivered and signed for. He even sent a pdf copy of the signature which was not mine. We had not received the item at all.
I then tried to contact uk mail by phone but found it impossible to get through. I then e mailed uk mail complaints and got a reasonably quick reply stating that it was up to the sender to chase up. I contacted the sender who said he would case up which i think he did but has now washed his hands of the problem ---- which is frustrating.
I then e mailed uk mail giving them all my contact details a requested that they or better still the delivery driver made contact in order that we could find out what had happened with my delivery. I always when contacting uk mail gave them my consighment number.
I received an e mail from uk mail stating that a note had been put on the file and at the very same time received annother e mail stating that the case was now closed. this has now hapened several times and is a farse. Is it just a no reply computer that deals with complaints from this company?
Getting fed up with dealing with this company but will keep tyring all angles as i hate poor servise and lack of interest in resolving problems.
I have, since encountering this issue, been told about major problems with this company delivering computers, or not delivering computers to medical practices in Edinburgh resulting in a driver being sacked----- hope this was not the driver that was supposed to deliver our item.
One of the worst delivery companies that i have encountered which i will never use again and if i know that a supplier is using this Co request that they use another or refuse to deal with then !.

Do NOT use UKMail ... next day delivery 8 days later many emails saying parcel delivered, many calls to their "customer services" who then advise that it hasn't been collected. Three attempts to log a complaint through their website receive an email ... we will get back to you in the next 24 hours ... nothing and then an further email to say the case is closed! Spoke to the person who has the parcel and they have seen no-one since I advised them that the collection had been booked. They now inform me that they will try again on Monday (12 days later) as if they are doing me a favour! £7.90 wasted on a service that is shocking, people who are down right ignorant and a customer complaint weblink that isnt worth the code its written in. Use anyone just not UKMail.

its not just liecester that has the problem ive had to go from northampton to wellingborough twice as they have lied and said they delivered worst company in the uk and i really hope they go bust dont answer emails nothing!

UK mail left a card through my door saying " sorry we missed you "
so I went on their web site and arranged a safe delivery point for the next working day. Simple - or so I thought
My parcel did not arrive and I was in all day !
So I tracked the parcel (on their web site) and it said it had been delivered and signed for! so I asked by whom ( via their web site ) and apparently my next door neighbour . So I called in to see my neighbour and they had no parcel for me! So I contacted UK mail again ( via their web site ) and all they would tell me was that it was delivered. IT WAS NOT DELIVERED TO ME ! AND IT WAS NOT DELIVERED TO MY NEIGHBOUR
I tried to call them, they even sent an automated response to call them but the telephone number was fake. Their customer services number is fake . Their head office number is fake. You cannot talk to anyone
If you research the internet you will see lots of other people with this complaint
I have tried 3 times now to follow this up via their web site but NOTHING
So what is the outcome ...
NO PARCEL, NO HELP, NO SERVICE, They don't give a damn, their customer has paid them but actually delivering the parcel ... well that appears to be irrelevant.
VERY VERY BAD - Spread the word

This is my first experience of them. They are a disaster. Did not deliver on the same day they said they would. After 1st phone call they said the computer was down and there was nothing they could do. After 3 more phone calls they said they would call back all 3 times within 2 hours and never did. Their website did not reflect where the parcel was correctly. They questioned my address which has been perfectly fine with other companies for 25 years. Really atrocious. I will do everything I can to avoid them.

A parcel was claimed by tracking page to be left behind gate. It was not. We had been in all day. I rang them and they said the driver had delivered it. No further information was given. After 4 phone calls, They said it might have been delivered to the wrong address but they did not know. After another 2 phone calls they said it was delivered to the wrong address but would not tell me where. There was no excuse, The parcel was clearly labelled with the correct address and post code. This postcode is exclusive to our street. They are useless. DO NOT USE THEM!

Afraid to say they are still up to their old tricks. Ukmail have no customer service, dishonest deliverers, and a shoddy attitude. I waited in for a delivery only to have a card put through my day saying they had missed me before I was aware they were there, and then a text message to say they were on their way and another (whilst still fuming about the card) saying they had just tried to deliver (at a different time) but missed me. My complaints were neither acknlowdged properly or dealt with - other than through an email saying the case was open and then another saying it was closed. A terrible, deceitful firm.

Ordered a number of items from Amazon, all of the came except one which was my daughter's main present for Xmas and difficult to come by in local shops. Contacted seller by the last expected day of delivery and they gave me the consignment number. Accessed UK Mail website to find confusing information stating it was due to be delivered on the 12th December but the entry for this was on the 14th? Accessed telephone line but it's all automated, no way to speak to an actual person and when I entered the consignment number it told me it was due for delivery on that day. Messaged via the website and got a response stating that it had been delivered and taken in by a person. I checked with another address closeby and she confirmed they tried to deliver to her twice but she kept telling them they should try my address but they wouldn't. I contacted them again and didn't get a response back until 23rd December saying they closed the case and refer to seller. The seller has actually been amazing but this company didn't even offer an apology for the crap service and the non-existent customer service... I'm not usually a person to put in a complaint but I had no other choice!

This company is the most user unfriendly I have come across, it is impossible to speak to an actual person and the system is very inflexible.

I have rearranged a parcel delivery 5 times without success and became more and more frustrated and angry with each failure to deliver.
There seems to be no provision in the system for contacting them by normal email and the telephone response is a mechanical voice which, after entering the 14/15 digit consignment number, gives a terse reply and an even terser goodbye. When you access "Manage Your Delivery" you get minimal information which is often confusing and self denying. In all this there is an absence of politeness no thank, thank you for calling or please
There are no facilities for disabled people who cannot use or own a computer and having to enter that long consignment number is the stuff of nightmares for old or handicapped people

I have waited 10 days for an important parcel to arrive and am still waiting. The promised next day delivery (as printed on the calling card) never happened. I arranged online for the parcel to be left with a neighbour. After following the progress online and 3 failed delivery attempts, I finally called the customer number and eventually spoke to a human who assured me on Wednesday that the parcel would be with me today (Friday). I rang today to check that the driver was on his/her way and was informed that the driver apparently had just left my property (although I'd been at home all day and there wasn't a calling card in sight). They then promised it would be delivered after 4 pm on the same day. However, when I followed up at 4: 30 pm, the parcel was already back at the Croydon depot and the driver had clocked off work for the day. Absolutely ridiculous- please do not use this inefficient, incompetent so-called delivery company-UK FAIL!
Contact number for UK Mail [protected]

Rubbish Service, tracked my order at 4 o'clock said I was 44 drops away so I waited and waited oh and waited so now its now 9pm still hasnt came so I've tracked it and says at 6pm was back at warehouse and now asking to we arrange delivery I've been waiting in all this time! Secondly this is not the first time U.K. mail have messed up my delivery, At xmas time I waited for my delivery all day no show again so I call there office and they was saying I wasn't in when I was at home, and never guess what they told me they lost the delivery then two days later they find one part of the delivery and it had been sent back to sender, so the sender resend it out with the other bits that they lost and it finally came damaged and no one is taking responsibility that was a £1500 Worth of equipment that was damaged that o ended up paying £250 to repair it,
I've now decided any company that I buy from using UK mail I will not be buying from a company unless they use somebody else

Was sent an important package via UK mail.
I received a tracking number.
i had queries as to what would happen to the package if i was not in SO i rang their customer support number.
It is impossible to speak to anyone. you only have the option to track the package arrange a different date or pick up from a depot.
there is no one to speak to, as promised by the website.
I was not in as was at work.
i recieved a card through the letter box with only a number on it and none of the details filled out on the card.
the card stated you could go online and choose an alternative like a neighbor or safe place of deliver ... which I had. But when you go online you do not have these options. my only option was to arrange pick up from a depot. I chose this without first being told which depot.
Now i have to drive for an hour after work to pick up the package myself.
Rubbish service which promises the right things/ options but these options do not exist and there is no one to speak to ...as expected because its indefensible. Rubbish.