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United Automobile Insurance Company [UAIC]

United Automobile Insurance Company [UAIC] review: will not honor claim 48

K
Author of the review
7:44 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

August 23, 2008

RE: Claim [protected]
United Automobile Insurance Company

July 19, 2008, I was pumping gas at Valero Gas Station located on the corner of John West and La Prada Road when a van struck the front end of my 2008 Hyundai Tucson. Due to the damage only being scratches I opted to not make a police report because the damage was minimal and I only asked for a copy of his insurance card. Two weeks later I went to Bankston Dealership located on NWHGWY and Abrams for my estimate which came to a total of $368.51.
Ever since the estimate was completed and submitted to United Automobile Insurance Company I have since been waiting for them to complete their investigation over this incident. Their investigation concludes of the policy holder to contact them and get his side of the story (quote Debra). I have been waiting for over a month for him to get back with his insurance company and state ‘yes this incident took place on July 19’ but that seems unlikely.
Debra at United Automobile is supposedly handling my claim number. Overall the entire staff that I have spoken with about this claim seems uninterested in resolving this and has not made any attempts to get the ball rolling with processing my claim. I even mentioned that I would contact my insurance State Farm to let them know what was happening and Debra commented that it “wouldn’t do me any good because the estimate is under $500 and my policy probably has a $500 deductible.” After listening to her make this statement I became gravely concerned that this Insurance Company is not diligent with taking care of claims in a proper manner.
I am forwarding this information to the public in hopes of exposing this company for how it handles claims. From what I have been through with them they come across as very mismanaged and unprofessional. Even though my damages are $368.51, it is the principal of the matter to honor the claim filed and pay for the damages. If anyone can get this company feathers ruffled I know it’s the free press! Your help is much appreciated!

48 comments
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mabel tufuoh
Houston, US
Oct 01, 2014 11:35 pm EDT

I am going through the same issue now, The police report states that the other party disregarded a red light yet United Automobile insurance does not want to accept a 100% claim, is just sad how innocent people continue to get screwed yet TDI can't do anything about, I was strucked by a drunk Mexican driver, He was not giving any ticket or subjected to any alcohol test since the police that can to the scene was also Mexican.The police didn't even interview my call worker who was driving right beside me because she didn't know where the direction to where we were going. UNITED AUTOMOBILE INSURANCE refused to accept 100%liability and not telling as to why they did accept 70%.I already filled a complain with TDI and I don't know if I can file any complaints about how the police treated me that way . Till now I don't see green light as "GO" cos I'm really terrified and I don't care how much it takes UNITED will be brought to justice. ..We all should file a complain with Texas Department of Insurance, the website www.tdi.texas.gov

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dalla39
US
Feb 26, 2015 11:39 pm EST

Daniel Rodriguez, Lisa Ahchondo, and Tom they all suck, I have been ###ing with these people for a ###ing month now and neither one of these mother###ers know what there doing, lie after ###ing lie is there motto.and still my ###ing vette has been sitting in the same spot mind you 40th ann.conv.1993 there policy holder ran after hitting me my car was parked, we caught his ### and got ins.info and I thought it was done NOPE they haven't been able to contact there policy holder to get statement from his no driving ### or so they say and seems like there to ###ing lazy to pick up a phone, I guess I'll have to lisren to the ### keep on feeding me ###, mothet###ers should get a real job but when lying is your best suit you stay there and make peoples lives a living hell, I spoke to an attorney and probably will have to take that avenue he said he is gonna make them pay all attorneys fees and rent car charges, then they might realize that it would have been better to repair my vehicle with the ###ing there gonna get

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Cindyf5519
Phoenix, US
Mar 30, 2015 12:25 pm EDT

They are by far the worst insurance company I have ever dealt with! Your only chance of getting a call back or any kind of settlement offer is to document all calls and interactions with them and the outcome of every conversation and then file a complaint with any and all possible agencies. The best is the Department of insurance.

After dealing with them for the last 4 months I will be starting a petition to have their authority to conduct business in the state of Arizona revoked.

FILE A COMPLAINT WITH YOUR STATES DEPARTMENT OF INSURANCE! Only way to get a returned call.

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Daniel Rachman
US
Nov 03, 2015 4:25 pm EST

I'm in complete agreement. I got hit by a guy with United Auto Insurance. Getting paid has taken 2 months, and they paid approximately 40% of what the dealer told me it would cost to fix. The dealer refused to work with United Auto, and every bodyshop I took the car to said working with United is the worst. Every phone call I made to United. specifically my adjustor named Anita Washington, would require 6+ voicemails and over a week to return. They claimed nonsense like "Betterment" due to scratches UNDER my bumper, in order to pay me even less. This company needs to be sued and put out of business. I would've been better off if the person who hit me has no insurance, because then my own insurance would have paid for it. I feel bad for anyone that has to deal with United Auto.

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Daniel Rachman
US
Nov 03, 2015 5:13 pm EST

Contact your state's DEPARTMENT OF INSURANCE and file a COMPLAINT. It's the only way to get through to crooks like this. They don't care much about our negative reviews online. Got to be smart and hit them where it counts

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Seidy Sanchez
US
Nov 11, 2015 1:50 pm EST

United automobile insurance is the worst insurance you can ever get! along with oasis insurance who set us through this ! this company is fraud, my car was under full coverage and yet still declined my claim with me not even being at fault of the accident. Didn't even take the professionalism to call me to tell me my claim was denied i had to be calling myself or research ! as i can now see this company shouldn't even be out there at all ! salbatore fiorelly is worst claim adjuster and has no professional along with all other stuff ! i hope someone does something about this and investigate this crappy insurance so nobody is a victim !

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crashedinto
US
Jun 06, 2019 1:25 am EDT

Horrible, non-existent service. 8-days to receive claim information. 17-days and still do not have a rental car. This is the kind of company you hire an attorney to deal with. Worst experience I've ever had with an insurance company.

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Drewbaby
US
Jun 23, 2019 11:15 am EDT

I don't have the 2016 Volkswagen no more I'm policy number is [protected] sign Andrew tavairs Daniels today day 6/17/2019 cancellation

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  2. United Automobile Insurance Company [UAIC] phone numbers
    +1 (800) 344-2150
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  3. United Automobile Insurance Company [UAIC] emails
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    1313 NW 167th St., Miami, Florida, 33169-5739, United States
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United Automobile Insurance Company [UAIC] is ranked 83 among 464 companies in the Insurance Services category