United HealthCare Services’s earns a 1.4-star rating from 487 reviews, showing that the majority of policyholders are dissatisfied with healthcare coverage.
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terrible service and options
Recently the company I work for switched to united healthcare's choice plus plan. It has been a nightmare to say the least. They promised to match the coverage we had through highmark, but we got scammed. We have employees who are on needed medications and have been for years, fighting for months to have united cover them. Now, as a wheelchair user, I am having an even harder time. First, I need urinary catheters in order to void my bladder. It took 2 and 1/2 months for their team to find a provider in their network for me. During that time, out of necessity, I was forced to get them from my original provider that was not in network. Now I owe them over $600 and united won't pay a dime. Now, i'm desperately in need of a new manual wheelchair. I mean every part of mine s broke and being held together with duct tape and they don't have a single provider within a 100 mile radius and will not offer any other solutions. They don't even have a provider I can order parts through to make mine last until our company throws the contract out and goes back to highmark in january. Absolutely sick over the terrible service and bs they put you through. Also, they barley pay what they agree to pay without a dozen phone calls. Got a dr. Bill they were supposed to pay after my $20 dollar deductible. I paid the deductible then was still billed an additional $86. The total bill was only $136. So they paid what? $30. It would be cheaper to cancel and pay my providers directly out of pocket since my insurance plan is over $1, 000.00 a month.
I am a 16 year old girl and need my wisdom teeth out and they won't pay for it
My mouth hurts so bad I can't eat anything remotely hard, my diet right now consists of gummy bears, worms, jello, popsicles, baked potatoes, and everything that doesn't require major chomping into. I haven't been able to eat tacos, hamburgers, steak, or any kind of good source of protein in months because my wisdom teeth are coming in and my dentist has done everything he can to help me, and when he sent me to an oral surgeon they said my wisdom teeth need to come out now, and the insurance company has made me wait over a month to get a letter saying they won't pay for it. I swear I drop this idiotic, self-centered, money consumed, incompetent insurance firm if I had any other options insurance wise. And whenever I bring it up to my mother she keeps saying we can't drop till July, and we will drop this July I promise, yet it has been 5 years since that started and I am still enrolled in this insurance, WHICH I HATE! You'd think they would do anything and everything they can to help the people that they cover, but they don't they are so selfish, inconsiderate, self-righteous, incompetent, stupid people and my personal opinion is they wanted to do good, they came into this with so much money and thought how can I make a difference with this money, and then took a look at all the people that don't have that much money and can't pay for doctor visits, surgeries, procedures, etc but when they got into it and started getting all these claims they didn't think it would cost them this much money, but hate to break it you insurance company, IT DOES! And the worst part is they can't back out of it now because if they do they open themselves to huge, bank breaking lawsuits, which right now they are facing a HUGE one with me. Right now the best thing they can do is pay for me to get my wisdom teeth out and hope and pray I don't slap them with a multi-million dollar lawsuit.
rude and disrespectful supervisor
Hello,
I called United HealthCare today (9/14/2017) around 12 pm. My request was simple- I need a proof of loss of coverage letter faster than the typical 10-15 day turnaround time. I first spoke to a representative who was very polite and helpful. She said she was unable to email me a coverage end date but she could submit a request to get the letter expedited in 24-48 hours via UPS. She then put me on hold for a few minutes to process the request (or so I thought). A man then came on the line and introduced himself as her supervisor. He then explained that he would not sign off on expediting the letter since he would then have to do it for every customer, and it is an additional cost and hassle for them. He also stated that it will not be expedited since it was no fault of theirs, and he questioned why I am requesting it now. Why I am requesting the letter now should be of no importance. I ended up disconnecting the call because I was upset at the rude, condescending tone that he was using. I am angry and disappointed with the customer service I experienced today, especially after being a paying customer of 10+ years.
chiropractic visits
I have been coming to Dr. David Kling for years. Recently I have been informed by his office staff that as of September 19th he will be out of network for me due to a recredentialing error that's beyond their control. I don't understand what the issue is all of a sudden, but I am extremely disappointed in this decision. Dr. Kling goes beyond the level of professionalism that's expected, and is the best chiropractor I've ever been to. In fact, I have refused to go to anyone else again, and would much rather wait until he has an opening for me. However without insurance coverage, that's not going to be possible. I hope this gets fixed soon!
Thank you
harassing phone calls
This company has not removed me from your stupid calling auto caller. I've called about this issue several times over the past three years. I do not have tenncare! I do not have a child on it. I do not live in tennessee. I've never had united health. I'm done being nice. I want to remove my number [protected]) from their entire system. I have phone records of the excessive calls and I know there are internal notes in three departments from me calling in this issue directly. I want them to stop harassing me!
myuhc home page/login issue
Hi Guys,
Does anyone out here with employer sponsored health insurance with united health experiencing this?
When I go to https://www.myuhc.com/ and login And I see is a blank page with a message.
"We're experiencing an internal server problem.
Try refreshing the page or checking back soon."
This is been there for like 2 months now. I raised a ticket on issue around August 1 2017.
I have called up tech support and also general customer service number.
All they do is talk and nothing else. I am tired of calling them and bringing up the issue again and again.
Any ideas, on where else can I knock to get this fixed?
I am being blindsided with bills from my provider, As I don't get to see any claims information on website.
Same problem. This has been a problem ever since they revised their system. Some people have the problem, others do not. They have tried various tricks including having me set up a new ID with them. Nothing worked. This is a major problem for me.
every uhc medicare claim being denied for records 2017
I am with a Radiation Oncology provider office that has a lot of UHC Medicare patients. We have only had two claims paid in the past 3 months. All claims are being denied for records with no reason listed for the denial. In addition they are requesting a reconsideration form and a new claim form. Then after all the work of copying and refiling this information, UHC turns around and denies the claim stating they have not received the records. Also received denials of inadequate records which is incorrect and has to involve another reconsideration form, claim, letter of appeal. I then have to recopy it all and send it for proof of delivery. I am now sending all denials by priority mail. I have contacted our provider rep. Wendi Beckles, and she turned me over the Kreshanna Goforth who supposedly is working with someone in management but this has been going on for some time and I have received no reply from anyone and the denials keep coming weekly. We are now talking thousands of dollars involved in unpaid claims, thousands of dollars in denied claims, many hours of extra work involved for the entire process. We are sending in a complaint to the state insurance commissioner and looking into contacting CMS. This has gotten out of hand and affecting the providers income not to mention the patients statements being held due to claim denials. I would like to request assistance from UHC on how to stop this nightmare without getting legal assistance. Our coverage area involves a lot of UHC patients and we are hoping we do not have to cancel our contract and send these patients elsewhere for cancer treatment. Judith Smith
It seems that they may have your provider in an audit status. Do your records request come from Optum? If this is the case call and complain to their consumer's affairs department or the executive escalation team.
I was blocked from seeing a dentist
Susan Sy
3333 Lafayette St
Rosemead, CA. 91770
Email: [protected]@gmail.com
[protected]
My name is Susan Sy. My medical ID is 98247106C96088. I have called numerous times and was very frustrated.
I spoke to my social worker on August 23, 2017 and I was told your company still has my information in your system. I am asking your company to release my dental service plan out of your system.
I did not sign nor have I have any membership with United Health Care. Your system has blocked me from seeing any dentist.
Now I am suffering in pain and I need to see a dentist as soon as possible.
Sincerely,
Susan Sy
Susan Sy
3333 Lafayette St
Rosemead, CA. 91770
Email: sy24325@gmail.com
[protected]
My name is Susan Sy. My medical ID is 98247106C96088. I have called numerous times and was very frustrated.
I spoke to my social worker on August 23, 2017 and I was told your company still has my information in your system. I am asking your company to release my dental service plan out of your system.
I did not sign nor have I have any membership with United Health Care. Your system has blocked me from seeing any dentist.
Now I am suffering in pain and I need to see a dentist as soon as possible.
Sincerely,
Susan Sy
billing issue
I have received an invoice from quest financial for a service that i had in january 26, 2017 when i was covered by United Healthcare. When I contacted Quest they told me they didn't approved because United doesn't have a contract with Quest; at this point let me tell you that anyone told me that before. I've been trying to follow a claim against Quest through United and so far after numerous phone calls they keep saying do not pay and you will get something by mail and nothing. Yesterday finally after file a complaint online I got a notice from Quest stating that might be for diagnosis coding. If you can please help me with this and let me know what happen with the codes so i can call the doctor to make the correction? thanks and hoping you can assist me.
Exhibits:
Patient Name: Jeniffer Lorenzo
Lab Code: MIA
Invoice Number: [protected]
Date of Service: 01/26/2017
Amount Billed: $694.77
wc chek found, believe has not been cashed
I send a certified letter with original check on 7/14/2017, and was delivered
To: sedgwick claims m services
Po box 1437
Lexington ky 40512
During a move, I found the check with the following information
Payee: ana maria de la zerda
Loss date 6/25/2012
Claim # [protected]-0001
Description: impairment benefits (Fl)
The ck is for 1, 204.50, dated 9/22/2014
Scms unit 857 sedgwick claims m s page 001
pharmacy
I mailed my VYVANCE RX to the optum RX address provided. 1 week prior to being out of my medication. I called on Monday the 15th prior to 8am, the representative told me that I needed a prior authorization. I went to my MD office same day, he completed the prior auth that day. I called back on the 15th to confirm that is was all good and shipped out, i was told that I mailed the RX to the incorrect optum RX address. She said it would be forwarded to the dispensing pharmacy, escalated and shipped overnight I should receive my medication by the 17th. On the 17th no meds received, I called back and I was told that it was actually being shipped out that night, overnight and I would get it on the 19th. Now it is the 19th, no meds, it was shipped UPS overnight supersaver which does not deliver on Saturday. They said i cant drive to the UPS to pick it up and it will now be delivered on Monday, however they cannot guarantee that the driver will leave the package even if I leave a note asking him to leave it with my signature on my note. Because of the type of RX that it is, optum RX cannot get a local pharmacy to give me 2 pills to make it through until Monday and my M.D. office is currently closed. So thank you optum RX for failing me on every level!
aarp medicare advantage hmo-2 insurance plan
I need an expensive drug, Androgel, for which there is a generic equivalent. The plan includes Androgel in its formulary as a Tier 3 drug, but the generic is not in its formulary at all.
Androgel costs UHC over $12, 000/year and would cost me over $4, 000/year, even with UHC's coverage, because of Medicare Part D's "donut hole". The generic would cost me $1, 370/year with NO insurance coverage.
If UHC grants me a "formulary exception" to cover the generic, it is treated as a Tier 4 drug even though it is a generic, and would cost me $1, 360/year in deductible and co-pays, only $10 less that the drug's retail price.
My request is for the generic to be covered as a Tier 2 drug. This could happen either by UHC adding it to its formulary as a non-preferred (Tier-2) generic, or by treating a formulary exception for this generic as Tier 2 rather than Tier 4. In either case, my out-of-pocket costs would become zero, per the attached chart.
Two BIG mistakes: Advantage, and UHC. Never, never!
claims not paid
Our Home Health Agency provided skilled nursing services to patient who is insured with United Health Care. We are an out of network provider but the patent's plan allowed for us to provide care. We first received a prior authorization for 9 visits. Since the we have never received payment. Our office has received in the interim 6 letters ( 5 all on one day) requesting our agency to provide W9's. The first request was on 5-30-17. We immediately sent this form. Then on June 22, 2017 we received five (5) more letters requesting the same W9 form. We sent it. At this time our office has made countless calls which tie our staff up literally for hours all day and still no resolution. We get routed to the claims department, then the pre-authorization department. The service staff have absolutely no idea how t resolve this issue. Due to confidentiality of the patient I am requesting a representative to call me directly [protected]. Peggy Meharry RN, BSN/Avalon Home Health LLC. Thanks
non payment of medical claims
My company HOPE Family Medical Center in Salt Lake City Utah has been waiting over 3 months for some of my claims to be paid. Whenever we call we get a run around with transfers from one department to another. The last time I called we were on the phone for over 90 minutes and still no resolution. Each department stated that they were not the right person to talk to and transferred me. I was transferred 4 times before talking to a sweet young lady who apologized that we have been transferred numerous times without getting any help. However despite how sweet she was she too was unable to resolve my issues.
I take excellent care of your policy holders in my clinic but unfortunately I will be forced to drop them and your insurance if we are not paid our claims in a more timely manner., I cannot pay my bills if I am not getting reimbursed for the claims we submit. Every claim is currently in holding pending payment. How come it has been 3 months for some of these claims that supposedly have been approved yet we have not received the payment. I am tired of getting the run around and being put on hold and having to be transferred and told no one is responsible. Well who is?
I need resolution immediately. I will plan on notifying the insurance commission if this not resolved quickly.
Jody Stubler
Medical Director
HOPE Family Medical Center
1345 E. 3900 S Suite 204
SLC, UT 84124
[protected]
[protected] Fax
fsa audit and horrible customer care
This began in April and only yesterday August 1 resolved. I've spent 5 months calling about resolving a authorized purchase issue that your customer service lost my receipt for. At first it was both my money orders and the receipts but after 2 months they finally found my money orders and lost my receipt. I had many agents claim they would call me back with more information and never did, but claim my receipt was just being processed in another office. No-one ever gave me a direct answer, resolved my concerns, or did this in a timely manner. Your customer service teams suck and are horrible I strongly recommend firing them all if retraining does nothing else. A issue that should have been resolved in 7-10 business days shouldn't have taken 5 months! Thats ridiculous, in future since you can't properly handle audits just put people through to the IRS to get this handled correctly
optum bank fiduciary responsibility
July 6, 2017 Optum stated in a confirmation email that they were sending me a distribution check (in the amount of $3000.00) as a result of my filling out a Distribution request from the HSA they were holding in my name. This request remains unfulfilled, even though I have contacted them over 7 times about this issue. They continue to ignore my emails, as well as make it impossible to get through to them on the phone due to the errors in there automated phone system.
customer service
I called to get an insurance here. This was the worse experience ever. I called to ask for a quote. I spoke with Steven and his number is [protected]. He was really forcing me to get an insurance. I told him my financial situation. I didn't know about medical before I called here. I mentioned that the price is out of my budget and I really cannot afford. I told him that I am looking into medical and thank you for your help. His response was just too arrogant. He told me that I wasted his time and I led him on (when in fact, he was the one who was keep on calling me) then he just hung up on me while I was talking. This is an extremely bad behavior. I really hope that you speak with this person and do something about it.
Thank you.
charge for getting my medicine refilled.
Orlando Behavioral Healthcare
260 Lookout PL, Maitland, FL 32751
Psychiatrist
[protected]
Office staff likes to charge you to get your prescription refilled. I had 2 pills left yesterday and my next doctor apt was 7/26/17. I called the office and they said it would cost me $35 to get my prescription refilled. This is not the first time. I have paid this before.
I was told if I wanted it to be filled soon it needed to be approved by the medical director.
Once I was out and needed refill. I called their office and had to pay $25 to get it filled. It took several days so that was not so quick.
Why do I have to pay to get a refill? I am on a maintenance track with Dr. Balaguer at that office. I visit him several times a year. He emails my scripts to CVS.
This is not all, they have cancelled my appointments at the last minute. When I call there I can never get through. I have said several times the office staff do not treat psychiatric patients correctly.
It seems I have to go to that office as there are not that many psychiatrists on the plan. That office is more like a clinic.
transplant rejection medication denied, transplant rejected. now what?
I had a tendon transplant in my left ankle six years ago. I take medication to keep my leg muscles from cramping, and putting the transplant in danger of tearing loose. UHC refused to let me have the medication. After six months of arguing with them, I went to Mexico to buy it, but it was too late.UHC finally approved the medication, but only ONE fill. I guess it's good I'm not going to be needing it, because my transplant has severed and I am, once again, looking at years of surgery and repair. For 4.65 they made me suffer despite my doctor's calling and pleading with them. I am hiring a lawyer.
medication and pharmacy
The insurance now requires me to use their designated pharmacy (Briova) I had no problem Walgreens, but was forced to do this. 15 days after. three calls after, I still don't have my medication. Dr said he sent forms {he showed me the history of 5 faxes), pharmacy said they did not receive them. We repeat and finally it is received. Then now my prescription assistance information is needed. I am just so tiered of the lack of direction, urgency, and care. I am so upset about this imposed change, no direction from United except vague letter, and I believe this requirement is done as a discrimination due to the medication. I feel this is not bad customer services but a human right issue.
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One of the key strengths of UnitedHealthcare is its extensive network of healthcare providers. The company has partnerships with thousands of hospitals, clinics, and healthcare professionals across the country, giving its members access to a wide range of healthcare services. This network is constantly expanding and evolving, with UnitedHealthcare actively seeking out new partnerships and collaborations to improve the quality and accessibility of healthcare for its members.
In addition to its network of healthcare providers, UnitedHealthcare offers a range of innovative healthcare solutions and services. These include telehealth services, wellness programs, and personalized health coaching, all designed to help members stay healthy and manage their healthcare needs more effectively. UnitedHealthcare also offers a range of tools and resources to help members make informed healthcare decisions, including online health assessments, cost calculators, and provider directories.
Overall, UnitedHealthcare is a trusted and reliable healthcare partner for millions of Americans. With its extensive network of healthcare providers, innovative healthcare solutions, and commitment to improving the health and well-being of its members, UnitedHealthcare is well-positioned to continue leading the way in the healthcare industry for years to come.
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United HealthCare Services emailsnewyork_nm_team@uhc.com100%Confidence score: 100%Supportjohn_elliott@uhc.com99%Confidence score: 99%executivechristopher_mcgoldrick@uhc.com99%Confidence score: 99%Executive
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United HealthCare Services address9900 Bren Rd E Mn008-T-615, Hopkins, Minnesota, 55343-4402, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 16, 2024
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I absolutely agree. It is the worst that I have ever had. I have had 6 different insurance providers over 25 years of profession and never once sought out to complain about any of them. United Health Care is the absolute worst. The won't pay for any serious prescriptions unless you have your Dr fill out paperwork and go back and forth for a month. Isn't that what a prescription is for? They try very very hard not to pay for anything.