United HealthCare Services
Reviews and Complaints

I've noticed my premiums increase while additional benefits I didn't want or ask for are added. Things like an OptumRX First Line Benefits OTC store that gives me $40 to spend. The First Line Benefits is an affiliate of Optum RX, the biggest SCAM that ever hit the health network. The items provided are such poor quality, below even China standards, and they do not function as intended. These are the lowest quality items you would find in a 5 & 10 store. Some of the items I ordered were damaged during packing by being folded in half to put them in the box, like bathtub strips to keep from slipping in the tub, bent 3 ways until the paper backing lifted, the adhesive was exposed and they dried out. The back brace with suspenders were held together by loose velcro, not even able to hold 1 lb. before it pulled loose. The quality is so bad I wouldn't put the strips on the tub in my house, and the back brace is like a Costume item, not functional for any other purpose! The box, the packaging, the way the box was taped closed, the lack of quality, everything looked like I'm dealing with a garage operation. I tried to get credit for the items and complained I didn't want the them, and was told I would get a call back. Instead, 6 days later when I call for a status, the items were preordered again when I specifically said numerous times and I didn't want them again and was told they wouldn't ship. When you ask to speak to a manager, you are put on perpetual hold. I waited several times for over a hour just to see how long they would leave me holding, 1 hr. 32 minutes is the longest, but they never picked up again. This is part of the scam that causes high health costs, and I'm going to be reporting this to Department of Insurance and any other authorities that I can find to help expose this scam perpetrated on people by United Health Care and Optum RX. ENOUGH CHARLATANS! STOP SCAMMING US!

Cabin Health is an online virtual platform for people with Parkinson's Disease. They are collecting medical information and personal information about patients online without a HIPPA compliant program to do so. They have misrepresented themselves in their application to United Healthcare to establish a relationship under false information.

The owner of Cabin Health is not qualified as he had stated in his application, nor does he have those that are qualified on his staff. Prime PD was the original company that made the agreement with a staff that provided the terms of the agreement. He has since changed the company name and none of the staff that he applied with exists anymore.

I think it would be wise to evaluate your relationship with Cabin Health. Aligning with the owner could be a mistake that you do not want to make.

I am a Licensed Professional Counselor, Judy Balber. I have billed session for a client from this past July until this year. I have seen the person for 1 hour. I have been harassed by UNITED HEALTH CARE insurance company for seeing the client for a full hour (which is billable code and other insurance companies readily accept this). I am asked to provide all office notes and I complied. They still wouldn't pay me.

This has gone on for years. I don't get paid for the services I complete. I want to make it known this is happening and they sit on the claims with no denial letter I could respond to. They simply won't pay.

Over the years I have lost thousands of dollars that directly impacted my ability to pay my overhead.

I have called 4 times to try to get my PCP changed. No one can do it even the doctor is in network. T't he first 3 said they had done it. The third customer representative had me wait on the phone 40 minutes while they called my doctors office. He came back on the line and said he had changed it and I would be getting my new card. My new card came and was blank where the doctor's name was supposed to be. I called for the 4th time and the customer service rep said he would be honest with me and tell me it could not be done. I talked to a supervisor and he put me on hold for 45 minutes to tell me he couldn't ;change it even though my doctor is in network. Other people with other healthcare companies have gotten my doctor as their PCP. This has happened to me before with UHC.

I had two identical emergency procedures done, the first time was in Jan 17, 2021, at Good Samaritan Hospital in Puyallup, Washington, the 2nd was in May 5, 2021, at St Elizabeth Hospital in Enumclaw, Washington. Both procedures required having food that became caught in my throat removed. Both procedures were performed in the Emergency Room. The EOB for the first procedure showed $0 patient cost, the second showed $475.06 patient cost. There should not be a difference in my out-of-pocket charge, and I should not have been billed for the $475.06. I've had multiple telephone conversations with the hospital and with UHC without receiving a reasonable explanation. There should be several notes in your files regarding my conversations.

David Larson

Member ID [protected]

I went to fill 3 prescriptions on the 22nd of the month these I fill every month on the same day every month. This month United Health decided to one of them was to early? My agrugment is if it was to early to fill why wasn't the other2 okay to fill same quantities. All three were passed the original 30 days. I must have spoke to over 20 customer service people I am so glad we were not in the same room. Such and easy problem and they could not give a reason why. The only thing that they kept on saying was that I receiveed a 3 day supply when I left the hospital which was true but I also received a 3 day supply of the other 2 prescriptions. But they only focus on the one medication. If it was to early to be filled the other 2 should have been to early to fill but they refuse tocorrect the mistake I ask to speak to several supervisors but they I guess werebut I kinda doubt that they were much above the ones I talked too. Because they could not see that if the 2 prescriptions I received were ok then the one they held and extra day for no reason as all three were written by the same doctor and filled on the same date in all proir months that I have been takingfor months I know they will not be my insurance mext year.

Lately UHC has contracted with advocates in the Philippines to help Americans with questions for customer support. They do not speak English well, do not know how to help with questions about benefits of the plan, and they are a day ahead in time.

I'm sure UHC is doing this to increase their already puffy profits for their shareholders, but folks are going to leave this plan for others that have better customer support like they did have in the past. I guess they just don't care anymore or are not concerned.

As soon as open enrollment is available, I will be looking for a better plan.

I had Sharp Home Health up until September 8th 2022. Overnight they discharged me & Pacific Point took over. Sharps reason for the discharge was, they no longer are taking Medicare patients, which is untrue. They are not taking any NEW Medicare patients. The company I was switched to only come out once a week, compared to SHH, three times a week. I feel I was discharged in error & wish to go back to Sharp Home Health, ASAP.

I Saw my Dr yesterday who was not very happy at Sharps decision and will be filing a complaint letter to Medicare. I loved SHH care & their nurses. They kept me out of the hospital & cellulitis from coming back. I want them back!

Thank you!

Charles Rowe

I changed from Scan to United Health Plan for my brother who was in desperate need of meeting his urologist and his nephologist. I was told the plan would keep his appointments with a quick a quick referral through United would take care of this. He has not been able to keep his nephrology appointment and is being billed by his urologist as the plan did not kick in properly. I changed his plan because I have had united Health insurance for over 25 years. I have called now for 3 days and each time the rep tells me it is being taken care of. However, his Dr. cannot send the referral as it is under a other group no one he works with United health. The urologist want to bill him as that is the same case.

I need this to be taken care of immediately, please.so my brother can see his nephrologist asap.

Please escalate my complaint and request to a knowledgeable customer service supervisor or departmental manager and communicate the urgency of my request. I need a response from a supervisor of departmental manager by the end of the day, Wednesday, 9/14.

I have been rendered functionally disabled. My PCP referred me for urgent, critical health and rehabilitation services on 8/23, but I can't find in-network practitioners — and I am supposed to start two of these services this week. If I don't, I will have to wait until January to receive this critical healthcare.

COMPLAINT. I do not want to speak with another advocate. I have spoken with 13 advocates in the past three weeks. They have either denied that I have the benefits stated in the evidence of coverage, or have given me incorrect and/or contradictory information. They are typically from foreign countries and cannot communicate well in English. Consequently, the calls take 10 times as long as they should, with questions occasionally repeated several times. They take me around and around in circles. They are clearly not knowledgeable about my benefits or about how to find in-network providers.

Today, for example, the advocate twice ignored my request to check whether a specific clinic was in network and then spent 10 minutes asking irrelevant and needless questions and producing a lengthy list, before I insisted that he look up the one clinic I had been referred to by my PCP.

When I called back and asked to speak with a supervisor, I was left on hold for 14 minutes. The advocate then came back on the line and promised that her supervisor would call me back today. I never heard from the supervisor.

REQUEST TO SEE AN OUT-OF-NETWORK LICENSED ACUPUNCTURIST AND PARTICIPATE IN OUTPATIENT REHABILITATION SERVICE (VIRTUAL 8-SESSION GROUP THERAPY AND REHABILITATION COUNSELING).

1. Contrary to pages 4-7 to 4-8 and page 4-77 of the Evidence of Coverage (EOC), I was told that acupuncture for chronic low back pain was not covered at all, or I was told that there were no in-network, licensed acupuncturists within a 50-square-mile radius of Seattle!

Since this treatment is a contracted benefit and since UHC has no in-network acupuncturists within at least 50 miles of Seattle, I request that UHC allow me to see the out-of-network, licensed acupuncturist to whom my PCP referred me. One of his specialties is treating chronic low back pain. His name is Wu-Hsun (Tom) Yang (ND, LAc, MS in acupuncture). He began working two weeks ago in the University of Washington Medicine's Primary Care Clinic at Northgate, where my in-network PCP is also located. The facility is listed on UHC's website as a "UW Physicians Provider Group," 314 NE Thornton Place, Seattle 98125 (fax [protected]).

2. Contrary to pages 4-38, 4-46 and 4-47 of the EOC, I was told that the virtual, outpatient mental health care (therapy) group at an outpatient rehabilitation service, to which my PCP referred me, could not be found in UHC's database. Similarly, the advocates could not find the licensed group therapist, Lindsey Knowles, PhD, a rehabilitation psychologist (license number PY61025498). She works at the University of Washington Medicine Comprehensive Outpatient Rehabilitation Program at Harborview, 410 9th Avenue, 4th Floor, Seattle, WA 98104 (fax [protected]). This location and floor is listed as a "UW Physicians Provider Group" on UHC's "Find Care" webpages. In the EOC, this type of facility is called a Comprehensive Outpatient Rehabilitation Facility (CORF).

THIS COVERAGE DECISION IS URGENT AND CRITICAL. Due to a serious, multisystemic illness, I have lost most of my daily functionality and have developed serious, disabling and, in some instances, life threatening conditions, such as frequent tachycardia, shortness of breath, vertigo, etc.

I have wasted three weeks, since my PCP referred me, trying to get an accurate response from UHC advocates. The rehabilitation therapy and the acupuncture begin this Thursday. If I miss these openings, I will have to wait until January. I am out of time. I need your response now.

Thank you.

Robert Kenny

P.S. You can reach me at [protected] or at synergy at whidbey.com. Please don't send me a form letter. I would like a specific, unique response.

I have a life-disabling medical condition (Hypermobile Ehler's Danlos Syndrome, MCAS, POTS, and everything that goes with it.) that is equivalent to the doctors needed for cancer, However, I see only 1 doctor for the last 2 years. One that puts my bones back in place every week to 2 weeks. If i flex wrong i pop a bone out of place. They will not cover the only doctor I see. They will not count all the money I pay to this doctor. They will not acknowledge the care i need. Horrible service.

Sadly we don’t have another option of healthcare to choose from from my husbands corporate work otherwise we would switch. The ppo is no better than an hmo seems like everyone of our treasured drs either doesn’t carry united healthcare but seems to carry blue cross and blue shield ppo or they are dropping uhc due to not getting reimbursed enough in comparison to the other ppo insurances. I feel like we have healthcare yet we’re paying out of pocket for every dr. It Would make more sense to go concierge at this point and know we will at-least get quality care physicians. The uhc website has not been updated in a very long time. there are drs on the list of in network providers that have dropped the insurance and their still showing up as in network. I can’t say worse things about how awful this insurance is in comparison to the other ppo plans. Your better off getting blue cross/ blue shield ppo atleast you’ll have more options for quality care physicians. Absolute incompetence with the people you have to deal with no one knows what their talking about it’s like banging your head against the wall dealing with dealing with people at united healthcare. Go elsewhere if your able you won’t regret it.

Hello,

I'm afraid I may lose my home attendant due to him not getting paid correctly. We have a new case manager or whatever her tittle is her name is Katheran her phone number is [protected] which she never answers and when you leave a message she never calls back, which I find that very unprofessional. The one time I did speak with her she was rude and nasty one of the worst people you have given me told me if I have to go to the Dr and I have to stay there overtime get a letter from the Dr or she's not putting in any overtime for my home attendant. I'm sick I shouldn't have to go through all this stress she is very nasty & rude, and I no longer want to deal with it. She is not entering the overtime pay for my home attendant at all. She told me & my agency she will only enter the overtime once a month. Which is incorrect playing with someone's pay as if they don't have their own bills to pay. If I have to take this over your heads I will. I've been leaving messages on her VM and have been stressed out about this situation and it's unfair to me as well.

Thank you,

Robin Assent

I’ve called and left several messages over the past week and a half with no response I’m trying to reschedule my appointment…Hello! You are scheduled at FYZICAL Spring Valley.

Our address is: 6785 W RUSSELL RD STE 110 LAS VEGAS, NEVADA 89118.

You can reach us at [protected] ext. 2000.

Please be sure to arrive at 10:20 am for your 10:40 am appointment on 09/10/2022.

Thank you.

FYZICAL Therapy & Balance Centers

Reply YES to confirm

After several attempts to resolve my healthcare concern, beginning August

2022, I have spoken to a Kim, a Sheila, a Linda Deocamco who was supposedly a manager and still no resolution.

I have identified a physican who I wanted to get a second opinion from, contacted your office and gave info, I have contact your medical records dept

Your medical records dept sent me a form with a request to fax or email to what appears to be a personal email address

All to get no headway.

Each call has resulted in nothing.

Each rep claims they are documenting the call but when I call back they want me to repeat the same concern. When I ask if they have the notes from previous calls, the documentation they are quoting is incorrect.

Also, each one does not follow up, they are all giving different information,

and attempting to verify me with different methods, I come into the call giving the requested ID info

When I ask to speak to a true Manager, they give me the delay game.

This is an unacceptable outcome

Also the X ray dept where I got my lab done after giving my insurance card proceeded to over charge me, ( stating I was getting a offer just for the day) and not until I called back knowing my out of pocket guideline was I told I would get a refund. No discount if they were overcharging me in the first place.

I was at United on 8/21/2022 room 3526 for high blood pressure and possible heart issues. Since I am a diabetic I did not want the angiogram. I had several nurses tell me I have to have this. I felt they were pressuring me. In addition, I would ring the nurses button and it would take over 8 minutes for them to respond. I was hooked up to 2 IV’s and could barely move in the bed provided. I did get an echo gram and all looked well. I decided I had enough and decided to check myself out. I am in need of high bp medicine and they refused to write me a prescription. They stated since I checked myself out I they will not help me . I was so tired of them taking blood and not telling me why. They do not even pick up my breakfast tray until 20 minutes before lunch. It was a terrible experience. It took over 7 hours to get the results on my echo gram. The nurses were not very helpful at all

Claim # [protected] for routine blood work for yearly checkup was denied.

Ye4arly checkup is recommended by United Healthcare and should be covered.

I didn't get new EOB or Notice of denial of Payment and I'm left in limbo.

Please explain why the payment was denied for this routine service.

My name is: Wojciech G Szewczyk

Address: 21 Parkway Pl Parlin, NJ 08859

I have AARP Medicare Advantage UnitedHealthCare

Health Plan(80840): [protected]

Member ID: [protected]-00

Group Number: 92014

I went to an in-network dentist yesterday to have a tooth pulled, they didn't pull my bad tooth but took all kinds of Xrays and said I had to go to an oral surgeon to have all 5 of my teeth pulled and they proceeded to take a mold of my mouth, I told them I didn't want fake glue in teeth but the type that attach, they still went ahead and gave me a bill for $1,800+ I called them 3 times when I got home and told them I do not want this type of fake teeth and please don't make them, first because none of your in-network oral surgeons have any openings to remove 5 teeth, and I don't want to lose my good teeth right now, so I'm still in pain, and the last time I called them yesterday at 430pm the lady "Billie" yelled at me and swore while saying good luck finding a dentist! This is the kind of care you're in-network providers offer, I'd rather do without insurance, there has to be some law about fraudulent charging insurance companies! The DDS is David Conaway in Lowell, IN

I tried calling United Health Care (number on my card), but every time I get a recording that my care person is not in, I left messages, and never returned, so I requested a call from your website with a detailed message, wow, I got a call back that sounded like it was from some far-away country with a nice lady that couldn't speak English?

Not sure if United has any live staff, most of the time if we try to email you we get stock answers back from a computer but never a named person? I just want to be sure this dentist that did nothing doesn't try to submit a bill to United, I still have the bad tooth, it still hurts, and none of your in-network caregivers will take new customers or cannot see anybody until late July, what should a person do to get a tooth pulled and relieve the pain? My regular DDS can pull the tooth but will United cover the work because he is out of your network, or do you have a DDS in the 46356 area that will do a tooth extraction now, not a month from now?

I'm at a loss right now because I choose United over Cigna and other providers but it seems nobody at United even cares, nor has any live staff that can answer a phone or an email (living in a rural area my phone doesn't always work) and helps a customer out that is in pain and cannot sleep, eat or do any normal functions a human should be able to do because the pain is sooooo bad!

My monthly premium is $29.30. Almost all my prescriptions this year have been moved up into Tier 2 and subjected to a $300 deductible. As of end April 2022 I have paid $303.23 (premium+drugs) and UHC has paid $3.37! Calling customer service is difficult (no native English speakers). Any helpful suggestions welcomed. I’m in my 90’s and tight with money.

I AM IN VIRGINIA FOR 30 DAYS> LOST THE MEDICNES AT THE AIRPORT SECURITY !

Subject: PLEASE EXPLAIN CLEARLY YOUR DECEPTIVE PRACTICES !

Narayana Srinivasan

4307 Gilbert St.

Oakland, CA 94611

May 24, 2022

Mr. Andew Witty, andrew.[protected]@uhg.com, eric.[protected]@uhg.com

CEO, United Healthcare

11000 Optum Circle

Eden Prairie, MN 55344

Dear Sir Andrew,

Medicare Supplement No.: [protected]-11

AARP Medicare RX: [protected]

I had to travel to Virginia from California. At the airport security, the TSA took out my medicines, and forgot to put them back.

The two medicines I lost was:

1. Synthroid 50 microgram

2. Januvia 100 mg.

I am going to be in Virginia for 30 days. So, I need 30 tablets each.

I spoke to optum pharmacy. No one understands English. May be this is on purpose.

I need these medicines immediately.

Can one of your executives speak to the idiots at optumrx and expedite so that I can get the above two medicines at a local CVS here.

Can I count on you? I am a diabetic.

Best Regards,

Narayana Srinivasan