Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks US Bank Personal checking / atm
US Bank

US Bank review: Personal checking / atm

K
Author of the review
4:26 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

On 7/4/2023, I made an ATM deposit with $674.00 cash, which I do every Tuesday. There were no problems, I got my receipt which details the number of each denomination of bills I deposited. By the time I got home, I had an email informing my that usbank had "corrected" a transaction. I then checked the app and discovered that you had reversed the transaction.

I called the 1-800 number, and got passed to 4 different departments (service, fraud, ATM, and an ATM specialist. Nobody could help me or even give me a reason.

I contacted the branch on 7/5/2033, and was told they couldn't help me. They told me I had to contact the ATM department and file a dispute. The ATM department told me that I couldn't file a dispute until the transactions completed.

The transactions completed on 7/6/2023, so I contacted the ATM department again. They filed the dispute, then told me it could be up to 10 days before it was resolved. I would have to wait for whoever services the ATM to service the machine and collect the cash, see that the machine was not balanced, call the ATM department, find my (and anyone else's) disputes, then make sure the cash is there, then I would receive the deposit.

In the meantime, you had the audacity to charge me overdraft fees, which had damn well better be waived, since usbank has had my money for 5 days and counting.

I absolutely cannot understand how this process can take 10 days, because even though I don't know when the machine gets serviced, I would darn well bet that it's not once every 10 days. There's too much money involved, and banks are too greedy. I also do not understand how you can keep my CASH deposit, when I have a receipt (actually 2) that show the successful deposit and how many of each type of bill I deposited (I mean really? It took them AND counted them, so obviously they are there in the machine). and, you even have video!

If I took your money and kept it for 10 days, I would have been arrested for theft long before now. I had to miss work for a couple of days, because I had no money to fill up my box truck. (I work for a delivery service). Technically I could probably take you to court for theft AND damages, but I really don't want to do that.

So, I just want my money deposited into my account ASAP and the totally bogus overdraft fees removed from my account.

Thank you

James Meget

Desired outcome: I want my money credited to my account and all overdraft fees waived, as you have had my money all along.

View 0 more photos
Keywords:
app atm deposit branch cash department dispute email receipt transaction tuesday
More
Send message
Copy link
Report
0 comments
Add a comment

More US Bank reviews & complaints

US Bank - I will never lease a car from u.s. bank again 110
US Bank - closing of the checking account 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - vehicle lease-end charges 6
US Bank - unlawful holding of funds ($3000) 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - od fees/old balance 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - unethical behaviour
US Bank - wrong overdrafts and unknown accounts 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - missing money/bad customer service
US Bank - creative questional overdraft charges 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - impolite customer reps/harassing calls 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all US Bank reviews and complaints

  1. US Bank Contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
    +1 (513) 632-4141
    Click up if you have successfully reached US Bank by calling +1 (513) 632-4141 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (513) 632-4141 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (513) 632-4141 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (513) 632-4141 phone number
    Cincinnati Metro
    +1 (303) 585-8585
    +1 (303) 585-8585
    Click up if you have successfully reached US Bank by calling +1 (303) 585-8585 phone number 2 2 users reported that they have successfully reached US Bank by calling +1 (303) 585-8585 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (303) 585-8585 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (303) 585-8585 phone number
    100%
    Confidence score
    Denver Metro
    +1 (414) 765-4636
    +1 (414) 765-4636
    Click up if you have successfully reached US Bank by calling +1 (414) 765-4636 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (414) 765-4636 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (414) 765-4636 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (414) 765-4636 phone number
    Milwaukee Metro
    +1 (314) 425-2000
    +1 (314) 425-2000
    Click up if you have successfully reached US Bank by calling +1 (314) 425-2000 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (314) 425-2000 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (314) 425-2000 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (314) 425-2000 phone number
    St. Louis Metro
    +1 (503) 401-9991
    +1 (503) 401-9991
    Click up if you have successfully reached US Bank by calling +1 (503) 401-9991 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (503) 401-9991 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (503) 401-9991 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (503) 401-9991 phone number
    International Collect Calls
    +1 (800) 365-7772
    +1 (800) 365-7772
    Click up if you have successfully reached US Bank by calling +1 (800) 365-7772 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 365-7772 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 365-7772 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 365-7772 phone number
    Home Mortrage
    +1 (800) 242-1200
    +1 (800) 242-1200
    Click up if you have successfully reached US Bank by calling +1 (800) 242-1200 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 242-1200 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 242-1200 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 242-1200 phone number
    Existing Student Loans
    +1 (800) 285-8585
    +1 (800) 285-8585
    Click up if you have successfully reached US Bank by calling +1 (800) 285-8585 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 285-8585 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 285-8585 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 285-8585 phone number
    Lost & Stolen
    +1 (612) 659-2000
    +1 (612) 659-2000
    Click up if you have successfully reached US Bank by calling +1 (612) 659-2000 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (612) 659-2000 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (612) 659-2000 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (612) 659-2000 phone number
    +1 (800) 872-2657
    +1 (800) 872-2657
    Click up if you have successfully reached US Bank by calling +1 (800) 872-2657 phone number 4 4 users reported that they have successfully reached US Bank by calling +1 (800) 872-2657 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number 3 3 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number
    14%
    Confidence score
    24-hour banking
    +1 (844) 266-5789
    +1 (844) 266-5789
    Click up if you have successfully reached US Bank by calling +1 (844) 266-5789 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (844) 266-5789 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (844) 266-5789 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (844) 266-5789 phone number
    +1 (800) 872-2657
    +1 (800) 872-2657
    Click up if you have successfully reached US Bank by calling +1 (800) 872-2657 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 872-2657 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number
    24-hour banking
    +1 (800) 872-2657
    +1 (800) 872-2657
    Click up if you have successfully reached US Bank by calling +1 (800) 872-2657 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 872-2657 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number
    Customer Support
    More phone numbers
  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
US Bank Category
US Bank is ranked 17 among 414 companies in the Banks category
#15 Wise Payments Wise Payments #16 ICICI Bank ICICI Bank #17 US Bank US Bank #18 Cash App Cash App #19 PNC Financial Services Group PNC Financial Services Group

Most discussed complaints

charge for services and account number without any approval
3
(opinions to this review)
US Bank Alternatives
PP Financing 2 reviews National Bank of Kuwait 1 review Icpc Nigeria 4 reviews Soar Payments 1 review Bank Mobile Vibe 117 reviews