Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks US Bank U.S. Bank Home Mortgage
US Bank

US Bank review: U.S. Bank Home Mortgage

M
Author of the review
10:59 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Mona Castello and i reside at 10209 Red Fern Court, Conroe, Texas 77385 and have had a mortgage loan with U.S. Bank Mortgage for many years and in that time i have had MANY issues with my mortgage loan. Each time i have voiced those concerns and written complaints i have been met with the same letters in the mail stating there was never any wrong doing on the part of your customer service representatives etc. Well, here i am with yet another complaint that i am sure will fall on deaf ears as your company is a horrible excuse of a lender but will do this anyway for my documentation and my attorney's documentation. I am writing because i had fallen behind with some mortgage payments June 2023 to September 2023 due to having no child support and having to get that situation resolved. As of September 2023 going forward i have resolved the hardship issue and able to resume making monthly payments at $1059.59 and have made payments in September 2023 and October 2023 (curtailment) but U.S. Bank has refused to accept any more payments from me and when i expressed to several representatives and attempted to explain my hardship was resolved and that i can make the monthly payments i was met with a modification that COMPLETELY CHANGED THE LOAN TERMS OF MY MORTGAGE LOAN. The interest rate went from 4.125% to 7.00% which is INSANE. The partial claim goes to the back end of the loan and causes my monthly mortgage payment to go from $1059.59 to $1439.00 which is UNACCEPTABLE. There is absolutely no way i can afford an increase of $400.00 and have REPEATELY ASKED for the loan servicer to renegotiate to other terms that i can afford and i was told YOU HAVE NO OTHER OPTIONS. Really? NO OTHER OPTIONS as said to me by your customer service representative Tracy on a call i had this morning 11/1/23. My income has not changed and has stayed the same. I know there are other options for me and i demand my loan servicer to find other options for me. This is a way for people like you to take advantage of people who work hard to pay their bills and if they fall behind through no fault of their own they are met with this type of bullying and harassment. I have retained an attorney and plan to utilize him if U.S. Bank does not do their due diligence and give me other options to bring my loan current. I want to speak to a GENERAL MANAGER ONLY regarding my loan. I will not accept any calls from a customer service representative from your company. Please do your due diligence and work with me on terms i can afford.

Mona Castello

Desired outcome: to have my mortgage loan to stay the same

More
Send message
Copy link
Report
0 comments
Add a comment

More US Bank reviews & complaints

US Bank - I will never lease a car from u.s. bank again 110
US Bank - closing of the checking account 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - vehicle lease-end charges 6
US Bank - unlawful holding of funds ($3000) 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - od fees/old balance 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - unethical behaviour
US Bank - wrong overdrafts and unknown accounts 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - missing money/bad customer service
US Bank - creative questional overdraft charges 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
US Bank - impolite customer reps/harassing calls 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all US Bank reviews and complaints

  1. US Bank Contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
    +1 (513) 632-4141
    Click up if you have successfully reached US Bank by calling +1 (513) 632-4141 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (513) 632-4141 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (513) 632-4141 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (513) 632-4141 phone number
    Cincinnati Metro
    +1 (303) 585-8585
    +1 (303) 585-8585
    Click up if you have successfully reached US Bank by calling +1 (303) 585-8585 phone number 2 2 users reported that they have successfully reached US Bank by calling +1 (303) 585-8585 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (303) 585-8585 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (303) 585-8585 phone number
    100%
    Confidence score
    Denver Metro
    +1 (414) 765-4636
    +1 (414) 765-4636
    Click up if you have successfully reached US Bank by calling +1 (414) 765-4636 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (414) 765-4636 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (414) 765-4636 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (414) 765-4636 phone number
    Milwaukee Metro
    +1 (314) 425-2000
    +1 (314) 425-2000
    Click up if you have successfully reached US Bank by calling +1 (314) 425-2000 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (314) 425-2000 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (314) 425-2000 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (314) 425-2000 phone number
    St. Louis Metro
    +1 (503) 401-9991
    +1 (503) 401-9991
    Click up if you have successfully reached US Bank by calling +1 (503) 401-9991 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (503) 401-9991 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (503) 401-9991 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (503) 401-9991 phone number
    International Collect Calls
    +1 (800) 365-7772
    +1 (800) 365-7772
    Click up if you have successfully reached US Bank by calling +1 (800) 365-7772 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 365-7772 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 365-7772 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 365-7772 phone number
    Home Mortrage
    +1 (800) 242-1200
    +1 (800) 242-1200
    Click up if you have successfully reached US Bank by calling +1 (800) 242-1200 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 242-1200 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 242-1200 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 242-1200 phone number
    Existing Student Loans
    +1 (800) 285-8585
    +1 (800) 285-8585
    Click up if you have successfully reached US Bank by calling +1 (800) 285-8585 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 285-8585 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 285-8585 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 285-8585 phone number
    Lost & Stolen
    +1 (612) 659-2000
    +1 (612) 659-2000
    Click up if you have successfully reached US Bank by calling +1 (612) 659-2000 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (612) 659-2000 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (612) 659-2000 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (612) 659-2000 phone number
    +1 (800) 872-2657
    +1 (800) 872-2657
    Click up if you have successfully reached US Bank by calling +1 (800) 872-2657 phone number 4 4 users reported that they have successfully reached US Bank by calling +1 (800) 872-2657 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number 3 3 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number
    14%
    Confidence score
    24-hour banking
    +1 (844) 266-5789
    +1 (844) 266-5789
    Click up if you have successfully reached US Bank by calling +1 (844) 266-5789 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (844) 266-5789 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (844) 266-5789 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (844) 266-5789 phone number
    +1 (800) 872-2657
    +1 (800) 872-2657
    Click up if you have successfully reached US Bank by calling +1 (800) 872-2657 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 872-2657 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number
    24-hour banking
    +1 (800) 872-2657
    +1 (800) 872-2657
    Click up if you have successfully reached US Bank by calling +1 (800) 872-2657 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 872-2657 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 872-2657 phone number
    Customer Support
    More phone numbers
  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all US Bank contacts
US Bank Category
US Bank is ranked 17 among 414 companies in the Banks category
#15 Wise Payments Wise Payments #16 ICICI Bank ICICI Bank #17 US Bank US Bank #18 Cash App Cash App #19 PNC Financial Services Group PNC Financial Services Group

Most discussed complaints

charge for services and account number without any approval
3
(opinions to this review)
US Bank Alternatives
Mabrey Bank 2 reviews Ecobank 28 reviews CaixaBank 39 reviews ServiceLink 2 reviews Mashreq Bank 333 reviews