The UPS Store reviews and complaints 1
View all 355 complaintsThe UPS Store - Complaint against the ups store #6588
Date: Jun 21 2022
Tracking Number: 1ZW890A70330241649
Complaint Against:
Chris Medrano
The UPS Store
7875 Highland Village Pl, Ste B
San Diego, CA – 92129
Phone: [protected]
https://locations.theupsstore.com/ca/san-diego/7875-highland-village-pl
Victim/Complaint By:
Ajay Panchal
827 Woodhams Oaks Pl
Santa Clara, CA 95051
Phone: [protected]
Email: [protected]@gmail.com
Subject: Damage/Missing shipment claim not honored
Dear Sir/Madam,
This complaint is in regard to tracking number: 1ZW890A70330241649. The shipment is damaged and contents missing, but the UPS shipper (Chris Medrano) denied the claim for no apparent reason.
The sequence of events are as follows:
Date: 05/31/2022
My son shipped the package from above mentioned UPS store. The package is two keys of my home in Santa Clara. My son asked which envelope to use. UPS personnel asked him to buy the envelope from their UPS store. The UPS personnel ship the package in envelope bought from UPS store. The receipt is attached in Appendix 1.
Date: 06/02/2022
The shipped envelope was damaged, and keys (content) were missing. Picture attached in Appendix 2.
Date: 06/03/2022
The damaged envelope was picked up by UPS person. Damage tag attached in appendix 3.
Date: 06/08/2022
After talking to claims department, UPS claims center suggested to go to UPS store and fill and signed the claim form. The claim form is signed by me. Attached in Appendix 5.
Date: 06/16/2022
I got a letter that UPS store person (Chris Medrano) asked the UPS claims center to not honor the claim for apparently no reason. And UPS store paid nothing to us.
Desired Outcome:
I should be honored for replacement cost of keys (shipment) plus shipment cost. The total cost is $189.30 ($175 for replacement of keys + $14.30 shipment cost). The replacement cost statement is attached in Appendix 7.
Desired outcome: I should be honored for replacement cost of keys (shipment) plus shipment cost. The total cost is $189.30 ($175 for replacement of keys + $14.30 shipment cost). The replacement cost statement is attached in Appendix 7.
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