Tire Kingdom

On 3/17/20 I went to tk in sarasota, fl store # 61016 for new tires and rattle of drivers side front end. Was told I needed tires as expected, also needed lower control arm with tie rod and alignment. So be it, not surprised, I asked should I do both sides while I was there and being my car had 94, 353 miles. Was told no drivers side is fine, 2 days later I went back to store due to car pulling to right, was told they could explain why, but that the alignment was off, was re aligned for free. Car was still pulling to right after I left store, also rattle on passenger side front now. I could not get back to store to rectify issue until following tuesday (3/27/20), was told after examination of car that tie rod end installed by them had hole.in it and that sometimes they faulty parts, also the boot over my cv shaft had a hole in it and that cv shaft needed replacing, also passenger side front needed control arm and tie rod end. I asked how that was possible being they examined car a week earlier and said it was fine. Was told that happens after car is driven for days sometimes. Mind you I had only driven my car 103 miles since initial fix. Original bill$1964.30 second bill $1235.87. Not accecptable that car needed another $1235 of work after being told it was fine 103 miles ago, major suspension parts surely cannot go bad in 103 miles. After I expressed frustration at major issue being told I had 103 miles later, when being told initially that side was fine manager took $30 off my bill, then did not get my car back due to wrong parts being delivered multiple times for another 4 days. Customer service horrible, staff was polite but trying to insult my inteligence by saying it was normal for those parts to go bad so soon.

On Wednesday JAN 16, 2019, I visited Tire Kingdom on Clark Rd in Sarasota Fl for an oil change. The day after the change, I noticed oil spots on my garage floor. I called the manager and he had the car towed back to the shop. Later in the day, they called to say that the car was ready and that the issue was spilled oil on the drip pan during the change. They further said that it was cleaned.

Yesterday Jan 22, I noticed additional oil spots on the garage floor and after checking the oil, noted that it was down by 1 quart. This morning, I brought the car back to Tire Kingdom and asked for the manager. One of the service managers said that he was not in. After checking the car, the mechanic said that he replaced the gasket around the drain plug and cleaned the drip pan and surrounding area.

When I returned home, I checked under the car and guess what, there was oil dripping still!

Not sure where to go from here, other than bring the car to a Hyundai dealer.

James A Roberson
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