SeatGeek

I purchased a parking ticket to the Packers vs. Bears Game on 12/15/19 from SeatGeek.com. They did not provide me this ticket since there was no way to retrieve the tickets with the instructions provided. They have also refused to issue a refund for it. The first instructions we got at 8:03 AM on 12/14 were: "Easy pick up by Lambeau Field on game day from 930-1130am. Next to the Don Hudson Center on the corner of Oneida Street and Armed Forces Way. Park at the Express Gas Station on Oneida Street by the Don Hudson Center and you will walk a short block to pick" Not only were these instructions incomplete (I will walk a short block to pick... What? and Where?), they were incredibly non-specific. No contact name or phone number was given. We inquired again. The next instructions we got at 12/14 at 1:56 PM were: "Local Pickup, Easy pick up by Lambeau Field on game day from 930-1130am. Next to the Don Hudson Center on the corner of Oneida Street and Armed Forces Way. You will have to walk a short block to pick up the pass before you park." Again, non-specific and still no contact name or phone number was given. This time the instructions that were originally provided to park at the Express Gas Station were removed (and it wasn't explained to us why). Regardless, we tried to go to Don Hudson Center on the corner of Oneida Street and Armed Forces Way at 9:30 AM to see if we could find the seller, but the local police were not allowing traffic to this intersection. So we then went back to the first email and tried to park at the Express Gas Station on Oneida Street by the Don Hudson Center so that we could walk "a short block" to get our ticket. However, when we tried to park the owner of the gas station asked us to PAY to park at the gas station so that we could walk to pick up our parking ticket from the seller, which was insane. When we showed him the instructions from SeatGeek, the owner said he did not recognize these instructions and said that he had not given this individual permission for allow us to park there for free - even on a temporary basis. So with no way to actually retrieve the ticket, and no ability to call and speak to someone live, we had to pay to park somewhere else. We finally were contacted at 11:13 AM by the seller - A FULL 1 HOUR AND 43 MINUTES AFTER WE HAD TRIED TO PICK UP THE TICKET! I told them that we were already at the event, and that since she did not enable delivery of the ticket as promised that we would be seeking a refund. Therefore, since SeatGeek and the seller never enabled delivery of the ticket, they did not complete the transaction and therefore I demanded my money back. They have been unwilling to issue a refund. I strongly DO NOT recommend them!