USBirthCertificate
Reviews and Complaints

This company is a joke! Do not do business with them!

On 7/3/2017 I ordered a birth certificate from them, as we have moved out of state and could not get one locally. Website says 3-4 days to process and I paid for overnight delivery. Expecting it by 7/10 with the holiday. I called on 7/11, extremely rude person basically said it is processing you will get it when you get it. I got an email from them this day confirming the order. On 7/24 I called again, got another person, they stated I will have it within the week. They then used my credit card and paid for the service through vitalcheck.com.

I ordered my son's birth certificate on November 29, 2014...they have hit my account charging me four different times for the same birth certificate. The first charge was 49.00, then, 12.95, 12.95, then, 35.00. Over 109.00 charged to me for a birth certificate, what an absurd and horrific scam, and fraud! I will make sure to let each and everyone I come in contact with, plus will publicize on my social media accounts to let all know what this company is doing to consumers! I hope no one else becomes a victim to these criminals!

I will start by saying they deliver, but you should know and understand this for California that they take about ten days with week end involved, but if want it faster and for less go directly to vital check because this company just takes your information and sends it to vital check and they charge you a $75.00 fee and you will have still have to pay vital check $45.00, when you could go directly to vital check don't be a dummy like me and pay both because you think it would be faster.

I needed to get birth certificate for my son asap. I found usbirthcertificates.com website and they promised to prepare all the documents within 24 hours. Two days after I still didn’t have the documents. I searched through the internet and discovered that many people waited more than a year.

TOTAL SCAM PROVEN TIME AND TIME AGAIN BY MANY CONSUMERS. THEY PROMISE TO GET YOU YOUR BIRTHCERTIFICATE TAKE YOUR MONEY AND THEN YOU NEVER HEAR FROM THEM AGAIN AND NEVER GET YOUR CERTIFICATE.

Takes your money sends your info to a third party which charges you again. I called the company that actually sent me my son's birth certificate and they said they could have done the exact same thing for just the price I paid them if I had gone to their website directly, which is vital records. I did not need to pay this company to send my info to someone else, I thought they would be sending me the certificate themselves. They Did NOTHING! DO NOT WASTE YOUR MONEY.

I called USBIRTHCERTIFICATE a few days ago for a price inquiry. When the Rep told me the price off 100.00 I simply told her I would call back after checking a few other places and she hung up on me. I didn't appreciate being hung up on so I called back. Another women answered and I asked to speak to a supervisor. She said "hes on vacation" in a very rude tone. Then i told her that if they wanted my business that should not be rude and that when they get off the phone they should not hang up they should say have a nice day or something. The Rep then said "look $#*! we make enough money to not care about you as a customer" She then hung up. I was infuriated at this point. I called back and asked for the Supervisors name. she then said "His name is SUPERVISOR DUHH!" and hung up again. I didn't call back anymore because i refuse to play games with these little girls DONT EVER USE USBIRTHCERTIFICATE . Not only are they rude but there a scam!

Please do not use this service! Go to VitalCheck and order the birth certificate directly from them. You will get a charge on your credit card from them anyway. USBIRTHCERTIFICATE is just a scam. They take your information and submit it to VitalCheck because VitalCheck is the only company authorized to deal with the state. It actually takes longer to use USBIRTHCERTIFICATE! If you call their offices, they are rude and make it clear that all they want is your money. I CAN NOT STRESS THIS ENOUGH...THIS IS A SCAM!

This website is very misleading and has dishonest employees which lied to me over the phone on 3 seperate occasions. The reason why i needed this service was because i was going on vacation and I needed a birth certificate in less then 10 business days. They not only say they can get in 3-7 days on there website but it is taken over 2 weeks. Don't trust these people, they are very misleading and they will lie to you over the phone to get your money. When i called to get a refund because the service that they described and the service they delivered were 2 different things, the rude ### manager with no communication skills what so ever was a complete idiot and was screaming at me on the phone.

I ordered my daughter's birth certificate back in August 2010. I paid the money and filled in the blanks so to speak. When I didn't hear anything after a couple weeks, I called back to see what the status was on my order and they came up with some new paperwork I had to fill out and fax back. Well not only did I fill out the forms and do the notory they ask me for, but I faxed a copy as well as mailed a copy to be on the safe side. (I live in Texas and my daughter was born in Cali.) Because I needed it asap for her school. Anyway after almost a year now of waiting and calling with no return phone calls and still no birth certificate, not to mention unanswered emails; I was finally able to get through to somebody via phone. She gave me the runaround (big surprise!) Told me that they never received the papers that I made double sure that they would recieve plus said that I could not get a refund because it had been a year ago. WTF!? My husband called them back to talk to them and they told them either they talk to me or they don't talk to nobody then hung up in his face! WOW!