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My name is Heather Beaudreau.
Email address is: [protected]@gmail.com
I submitted an email to the valued opinions customer service on September 15, 2019. The email was in regards to an error message that I received when I tried to redeem my rewards points earned on their website from completing surveys.
The error code I received on their website was: QSB0303-17.
I received a generic reply to my email, on 9/15:
"Thank you for your email.
We're sorry to hear you have had issues with your Valued Opinions account. We are investigating and will respond as soon as possible.
Thanks again and have a great day."
After that initial response from Valued Opinions, I did not receive another email. So I sent another email on 9/18/19 to ask about the status of my email request to resolve the issue about redeeming my rewards points.
I finally received an email back on 9/20/2019, subject lined: "Questions about Rewards [Incident: 190915-001282]" stating that :
"Thank you for your email.
Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account.
As a member of our program you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules we are obligated to take steps to investigate and unfortunately suspend accounts.
We do not take account suspension lightly and do so only when account issues have been identified. At this time your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website.
Thank you for your understanding."
They did not give a specific reason why my account was suspended. They only listed multiple reasons why someone's account would potentially be suspended.
Their claims that the "accuracy and attentiveness of my account activity" is somehow grounds for suspending my account is completely unwarranted and without any evidence. It is apparent that their email reply to me is only a template they use, and it contained no specific details about my specific account, nor did it list any specifics about what it is I did that should have caused them to suspend my account and withhold the rewards money that I earned legitimately.
They now have received my personal information and opinions, as well as my time and effort to complete surveys for their benefit, and they are refusing to compensate me.
I would like to have my $38.25 in rewards provided to me. I don't care to have my account reinstated, but I do believe I deserve the compensation for the surveys I completed. Especially since there is no evidence to support their very unclear claims that I violated their terms of service.
I can assure you that I did nothing that violated their terms. I only honestly and accurately answered the questions in the surveys presented to me via their website. I also only provided accurate and honest profile information to gain access to the surveys they offered to me.
Thank you for taking the time to read my complaint.
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Hi Heather, I've had exactly the same thing happen to me. I went to cash out for a Coles voucher and then got the QSB0303-17 error. I don't know if it is a co-incidence but I also have $38.25 in my account too. I do not have multiple accounts and I've always taken care in completing surveys. I just want the money that I've earned. Did you eventually get your money from them?
All the best,
Julie
This same thing happened to me and I got the exact same email reaponse. When I replied asking them for more specific information about why my account was suspended they replied with the same generic message again. I have over $156 in e-rewards money and I can't do anything with it.
Once upon a time this was a good panel. I always got paid. Then Dynata took over this panel and e-Rewards. I too received emails for both panels stating I wasn’t honest and that I had more than one account and because of that, my account was flagged and suspended. I’ve already contacted BBB.org and suggest anyone who reads this do the same. I also contacted the local Attorney General in Texas where Dynata is located and filed a complaint. If we can get some government agencies to intervene, we may see our money!
Any luck with your complaint I have $5594 in erewards that was ok til I tried to redeem this month on 28
Does anyone know how to go about retrieving your balance? I can message them over and over again, but don't know what else to do. They have suspended my account as well for same reasons, and won't let me cash out my $70+ of rewards.
I’m really tired of all the errors I am getting and have decided after this one, I am done. Can’t believe they are sending me a 1099 form. If I can spend my points, I’m done!
Is there any way to Retrieve my balance? I mean I keep sending them a number of emails but it just isn't enough, every time they just send me an automated email. This sucks!
Have been trying to redeem my 7240 points for the Flexi card gift card and keep getting an ERROR CODE QSB030-17 and have sent a message but no answer at all.
Very disappointing & hopefully they rectify it ASAP
Aggie H
Has been rectified and was able to redeem my points for Flexi card.
Aggie H
are you people getting any help from anywhere cuz i am also in that same boat
I received a similar error message too and sent an email to them. No respond at all. I have about $65 in my account. This seems like a scam.
the same happen to me an i have over 100 dollars in rewards. i too dont care to be reinstated i just want to be able to redeem my rewards that i earned not receive some robotic response telling me nothing at all
Wow, what a racket. Apparently I am losing over $100 in rewards like so many of you posted. No warning, no reason, no nothing. I have been a member of this survey site for over 20 years and this is the thanks I get. I don't understand why they won't at least let you use the rewards already earned. It seems like this is a much bigger issue, can't imagine that many people are really dishonest about their surveys.
And yet they continue to tell me I'm a Diamond member. Pretty pathetic.
The samem thing happen to me. I have over $110 rewards of emoney in my account. The same robotic message was received after reporting the error code QSB0303-17. I want them to reinstate my account and for me to cash out my rewards. I don't have more than one account and have been completing the surveys for almost daily diligently for almost a year.
Hi Heather,
They did the same to me. Please take a look at my account image for reference.
Irvin
Same happened to me guys. I don't how that happened and I did absolutely no fraud activity. I emailed them and received the same reply. Now I am scratching my head. Lost my hard earned money.
I have had the same thing happen with both Opinionworld and Myopinons . I had to email on several occasions and all they could tell me was they couldnt tell me why because of "privacy"!?
WT? I had been a member for many many years and had redeemed before but still had quite a build up of points. Suddenly they say I have done something wrong but wont say what it is!? How can I know or even try to rectify the situation - I may have inadvertantly made a mistake or whatever and even hit the wrong key especially when computer playing up and freezing of screen jumping around etc - I dont know. It would certainly not have been intentional - whats the point?
Even If I was screened out of a particular survey or not paid for it, thats one thing. but not even being able to redeem what I have earned for no reason given?
Its like being sent to jail and charged without telling you what the charges are and crime you have committed!