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Got a $500 virtual Gift Card from my boss. Tried to purchase a $490 tv at Best Buy.
The transaction was denied but the money appeared on the statement as "Transaction Complete" and the name of the merchant had nothing to do with Best Buy.
I immediately called customer support and reported the fact. They opened a case and asked me to call back in 7 business days. Called back and they told me to call back after another 7 business days.
Called back and I was told my case was opened incorrectly by the previous customer care representative and they would need to open a new case and start from scratch. It should take 10 days...they said.
10 days went by and I called them. Now I was told the case was under review and it should take up to 90 days to have it resolved.
Today I called them again and I was informer that "upon investigations, nothing wrong was found and I was supposed to refer to the service agreement.
This should be referred to the legal authorities and that's what I'm doing.
This is clearly a SCAM stablished to fool and take advantage of the public and needs to be STOPPED.
Please,
BE AWARE
Desired outcome: I want my $500 back
