T-Mobile USA review: unauthorized credit card charges 331

T-Mobile has outsourced their email customer care to a company named NCO. NCO's center in Nanaimo, British Columbia, Canada has been where ALL your emails have been coming from for a long time.

Now they have sent all the emails to the PHILIPPINES! Get ready for your email and webchat customer care to be coming from Filipino people! HAHA. I thought T-Mobile would never go offshore? They do through NCO. You thought your customer care was bad before?!

I have been a T-Mobile customer for five months. My daughter has had her phone replaced twice due to malfunctioning keys on her Nokia phone. The second time we had it replaced the customer service person said "you are lucky we are replacing the phone". My wife and daughter's phones have had regular SIM card failures during recent months. T-Mobile suggests we replace the SIM cards... $40 our expense. I feel T-Mobile should provide equipment that works or replace it at no charge for the first six months.

wasnt it your choice to stay past the buyers remorse period. ? didnt you know once that time period past you were stuck ? wouldnt that be your fault for not cancelling?

first of all i am positive you got the bill insert. second of all texts just went up to $0.20 per sms. third of all if you had noticed in due time you could of cancelled service with no etf. fourth of all you can block sms from comming into your phone. fifth of all I AM POSITIVE YOU GOT THE BILL INSERT

hello. what you need to do is ask to speak to a supervisor off the bat. you will not get one right away but it will set the tone. ask the csr to check the 'device model warranty tool' to show that you have never used a bb on the line. second of all tmobile does not charge roaming international for calls from the us virgin isles. if you did indeed get billed for these calls then they must be removed.

normally this is not something we would credit, but the fact that you dont even have a bb would make a thinking csr think you were mis infomed about the soc you added.

I sent everything to TMOBILE that was requried, including all the bar codes from the original box and they still say I'm missing information, but they have the actual box, so I can't reproduce it - just moved and can't find the copies I made, of course! This is the 2nd time TMOBILE pulled this on me though regarding a rebate - I think they are so full of it, they have it all figured out how not to give any money back on their updgrades and rebate offers. Very dissatisfied.

I had called and cancelled a line 2 years ago and it is still on my bill and they are refusing to refund my money, saying that they have no record of the call. Customer service was rude and hung up on me and refused to let me speak with anyone over a supervisor saying that they don't have direct lines and can't give out that info. I asked for a copy of my account notes and they said that they are confidential! Ironic isn't it! So long story, I have paid $57 per month for the past 2 years and they will not refund one penny and were not upset about loosing a customer.

I have the same problem with T mobile. Unwanted text messages comming and outgoing messages sent out automatically through AIM. While you are sleeping it happens I made a comlaint in january of 2008 to block the text messaging, the lame excuse I received was We dont have the feature to block it. Then I aproched the dealer to complain about it in March 2008, same excuse, then I wet to the Tmobile Show Room and I got the same message . I have been payig $20, 30 and even $110 pre monnth for text messages I never used. As per company customerservice text blocking feature was put into effect in July of 2008. But the fun part is they did not block the text messaging but sent me $4000 text message bill for september of 2008 and suspended my service three times in november. Numerus calls made to the customer service was not going anywhere At this point Iwoul like to get some advise, where to turn Thanks

THIS BILL WAS SELTTELED YEARS AGO. IM NOT PAYING AGAIN,
I HAD $11.71 bill.
IN DECEMBER OF YEAR OF 2000 LOST MY PHONE.
I CALLED, IVOICE STREAM TO NOITIFY THEM. I WAS TREATED SO RUDELY, FOR 11. 71 CENTS. I PAID THAT.
THEN ANOTHER BILL CAME IN THE MAIL. FOR CLOSED ACCOUNT. PAID THAT.
THAT WAS THE END. NEVER HEARD AGAIN.
THIS IS WRONG. NOT PAYING SOMEBILL. THAT MY ACCOUNT WAS CLOSED FOR 9 YEARS.

THANK YOU MARYANN FRADELLA
11-19-2008

WHAT?

Who is calling you - the phone company or a collection agency?

IF collection agency - did you request debt validation?
Did you question it all?
Do you know your rights?

Fair Debt Collection Practices Act - www.ftc.gov

Sounds like you allowed yourself to be scammed by a Collection agency - but you left out way too much information!

T MOBILE IS THE WORST Fewest bars, most dropped calls...they claim they are always installing new cell towers to improve but it never worked.

T-Mobile Hotspot is a complete rippoff! They designed their month to month unlimited service to make it easy for T-Mobile to fraudulently bill you on a continuous basis after you have terminated the account. If you are at a hotel and they charge $10 per day and if you stay a week, it is cheaper (or so you would think) to sign up for 30 days at $39.99. Unfortunately, even when you inform them that they are to cancel and not resume beyond the month, it falls upon deaf ears and they continue to bill you. If you have it on a bank card, the crooks at T-Mobile think they have it made because the bank automatically pays the charges. In fact, T-Mobile will keep billing your bank card and this nonsense is very hard to stop. There ought to be a law prohibiting such unethical billing schemes. If someone wants to have repeated periodic billing, it should have to be affirmatively requested, and not be the default. It is far too convenient for T-Mobile to say, we didn't know you canceled and continue to rip you off. ie: steal your money; bill for services not rendered; bill you for services never utilized; bill for services never requested; bill for services never authorized. As it stands right now they have charged me for over $200.00 in services I never received. Since I overlooked the charges in my statement until this month when the automated larceny hit it has over drafted my account for over $100.00 plus another $70.00 in overdraft charges. 100% it's a felony fraud!

Vasya, I'm sorry to hear about your T-Mobile problems, and it subsequently sounds like you might be interested in a way to lower your cell bill. I actually work for a company called Validas that reduces the average person's cell bill by 22 percent through their website, http://www.fixmycellbill.com. You upload your bill and find out for free if you're one of the eight in ten wireless customers being overcharged, and if so, by how much. If you choose, Validas provides an additional highly detailed and personalized adjustment report that, for five bucks, is emailed to your wireless provider in industry specific format in order to implement Validas's cash saving changes to your plan. If Validas can save you more than $5 on your bill (the average customer currently saves $480 annually through Validas), then this obviously provides a cost effective remedy for reducing cellular expenses.

Validas is becoming known as the preeminent advocate for the wireless consumer. Check out a feature about the company on The Big Idea with CNBC's Donny Deutsch at http://www.cnbc.com/id/22782456/. Validas has also been profiled in the New York Times and Business Week.

Happy holidays, and good luck on trimming down wireless expenses.

Dylan

Tmobile stinks.
I have have over 5 blackberry curves in a less than a year. All the phones they sent over were defective. Anywhere form the screen not working, to the keyboards not functioning well, to software problems. name it and i have encountred them all. This last problem i had was with the battery. They said that they were going to send out a new one and becuase i've had so many issues with the blackberry they have sent me i asked to have the delivery expedited. They said they woudl have to charge me becuase i have had so many blackberries sent over in the past...like that was my fault. So i said fine then send it over in the next 3 to 7 business days (might i add that i use this for my work as well...) and i find out the next day that it hasn't even been shipped. I call them to have the girl tell me that it was shipped out...i asked for the tracking # and she says that there isn't one. i ask her then how do you guys track packages and i caught her in a corner. She then backs down and admits that it wasn't even sent out yet. I asked her when it was going to be shipped out and she says in the next 3 DAYS! are you crazy? Then when she hears that i am getting upset, she asks is there anything else she can do for me today...
what kind of reply is that to a customer who has been loyal and compliant with them with all this blackberry nonsense. I am so mad once my contract is up i am switching.
TMOBILE SUCKS!

I think you are bitter and should read your contract about the early termination fee of 200.00 that you signed with your own hand before you even walked out of a t-mobile store. You should blame yourself for not reading the fine print. They are a big company and they have policies like any other cell company would. Get over it and quit whinning like a baby.

Rachel

German-owned T-mobile has a good reputation in Europe, but their US subsidiary has a growing track record of deceptive practices that should give pause to any prospective customer. Especially egregious is the simple fact that like all cellular phone companies T-Mobile operates on airwaves owned by the U.S. public.

We had long been concerned that our T-Mobile bill was higher than it should be, running around $300 per month. We had a plan that allowed for up to 3000 minutes and seldom used nearly that much. We determined that we could probably survive on less minutes. After discussing our issues with T-Mobile Customer Service via phone we went with their recommendation for a plan with less minutes... a 700 minute plan. Turns out it was something associated with a dubious consumer come-on called 'My Favs'. The rep never explained any of the features and we signed up to the 700 minute plan over the internet. The next month we noticed no difference. All of a sudden, just after Thanksgiving a bill came in that was nearly three times what we had been paying. We freaked and begin a long process of trying to reach Customer (we don't) 'Care'. It was later explained to us (in January) that before Christmas that their phone system was 'very busy' and the fact that we had waited (sometimes up to 40 minutes) without any response was just a fact of life. We did finally reach the company just after New Years and began a long sad back and forth 'communication' trying to resolve this issue. The company contends that they are being asked for a 'good will' refund. We contend that we were willing to pay for services actually rendered at the rate that we were being charged before being directed (either deceptively or unknowingly) to the WRONG plan for us. We have now spoken with no less than nine different reps. Most are courteous, but none are able to actually 'do' anything except play back some platitudes about being 'sorry for our inconvenience'.

There were instances where Customer Care representative Jenny, Dawn, Ashley told us they would put the account on administrative hold for 30 days, only to have the account shut off only days or even hours later. There were instances where Customer Care reps were very frank and stated that they had read the notes of our conversations with T-Mobile and were dumbfounded themselves (Milini). One rep (Ashley) claimed that she could not get an email response from one of the first reps to be involved. And this was internal!

The final straw was this week after yet another Customer Care rep. Matt, stated that he'd put the account on a 30 day administrative hold until a top supervisor could review. That was January 18th. He said he'd call again on the 19th to make sure things were being handled. He didn't call back... no surprise there. Instead, on the 23rd, roughly three weeks ahead of time the account was suspended for the fifth time in three weeks (btw we have paid several hundred in good will during this time). When we checked with the company we were told that a GM in Tennessee (?!) had refused the 'good will' credit and suspended our account.

What was originally a $300 per month issue is now almost $900.00 per month and T-Mobile is asking for $1, 900 to re-start. All this from the same level of service we asked for from T-Mobile for well over a year.

In summation, what began as a deceptive practice and/or ill-conceived program was turned into a very unpleasant tale indeed by a poorly run company that is focused on one thing along - gouging as much from their customers as possible.

For me, this German-owned outfit should be closely questioned about their practices by the FCC and sanctioned appropriately.

I just discovered the identical situation only I had three charges on my card, on the same day in January 2009. I called vesta's number and was on hold for 30 minutes. I have disputed the charges

Got a text from 55999. Got slammed into a contract I didn't want! These people signed me up for a ringtone service that charges $9.99 a month to my cell phone bill. I didn't even know I was being chargedd for anything till my cell phone bill came in! Called my cell phone phone provider and they wouldn't give me credit. Thanks T-mobile.

so use tmobile to go
1$ a day and 10cents a min is supposed to get me free mobile to mobile and free nights 7pm-7am...LIES

i check my balance constantly
so i make calls after 7pm but before 8pm everyday i am charged 10cents a min for these calls...FREE AFTER 7PM?

so everyday i have to waste 20 mins of MY TIME to call and get back 20 or 50 cents i know it dont sound like much but it adds up fast

i call and cust svc finally refunds my money...but they wont or cant stop charging me...our system hasnt updated yet...call back later?

CALL BACK TO GET MY MINS CREDITED LATER?
HOW BOUT I PAY FOR MY MINS LATER?

I WANT TO SUE THEM SOOOOOOOOOOOOOOOOOO BAD

BEWARE ALL TMOBILE TO GO USERS---------- CHECK YOUR BALANCE @7PM USE YOUR FONE THEN CHECK IT AGAIN----- I GUARANTEE THEY CHARGED U!
GOOD LUCK!

BITTER IN FLORIDA--

I saw the same thing on my bill and thought it was some rogue company. Then I figured out this was the pre-paid TMobile charges I was adding to my daughter's cell phone once in awhile. The suspicion comes from how they display their name on the charge. It should say "TMOBILE PREPAID CHARGE" or something. The cryptic entry makes it look like someone is up to something. The charges are from making an online re-fill to a TMobile pre-paid minutes cell phone.

I put money on my sister's phone once. Afterwards, each time she added minutes to her account from her phone, it was charged to my debit card, which shouldn't have even been saved anywhere. T-Mobile won't do anything about it, so I'm disputing it through my bank.

I TO JUST GOT OFF THE PHONE WITH T-MOBILE. LAST MONTH I PUT A PHONE ON STANDBY OK I UNDERSTAND I GET CHARGED A FEE, FINE... BUT THEY JUST CHARGED ME THAT WHOLE MONTH FOR IT BEING ON STANDBY 40.00 NOT INCLUDING TAXES AND THEN NEXT MONTH CHARGE ME AGAIN, WTF! WHAT IS THE PURPOSE OF PUTTING A PHONE ON STANDBY IF YOUR STILL BEING CHARGED FOR THE MONTH $80.00 PLUS TAXES GONE FROM MY ACCOUNT. I ALSO WANT TO KNOW WHAT IS THE PURPOSE OF A FLEX PLAN? YOU PAY MONTH BY MONTH. THEN TO COME TO FIND OUT NOW I WILL BE CHARGED $200.00 FOR EACH PHONE. THATS A CONTRACT NOT A FLEX PLAN!YOU LOST ME AS A CUSTOMER AND I WILL TELL MY FRIENDS TO DROP U LIKE A BAD HABIT.. YOU GUYS ARE RIP OFFS! THERE ARE SO MANY COMPANYS OUT THERE THAT ARE GIVING DEALS YET YOU GUYS ARE SUCKING OUT YOUR CUSTOMERS OF THERE MONEY... HORRIBLE NEVER AGAIN..

I have had three phonetwo was replaced by asurion. Each one has had a problem keeping my phone services. The battery charged.Now I have a real problem I have a phone interview with the unemployment 4/16/2009 between 8:00 and 10:00 am and I will not be able to keep it for I have no working phone. I have really been put in point that I may not recieve the check because I was unable to keep this appointment.

I paid my cousin's year old AT&T balance with a check from an account in my name. Mind you, the phone has not been in service for almost a year. Vesta has since made two automatic deductions from my checking account. Both were in the same statement period so I did not discover them until after the second one. I went right to my bank and signed an affidavit stating that I did not authorize the charges. They said I should have my money back in 2-3 days.

Tmobile sent me a bill that was due by march 27th. However when i tried to pay the bill to get my phone service restored, i was advised that the bill had been sent to a collection agency. I paid the past due balance but learned an additional $200.00 early termination fee was added which caused my bill to be increased to over $700.00. I realize that this is essentially my fault due to not paying my bill on time but how can my bill be sent to collection before its due? I asked the tmobile rep that exact question.. Her response was " oh jus disregard that notice. It was probably a mistake. " after paying the $500.00 and sum odd dollars i then proceeded to make arraingements with gc services to pay the $200.00 that was remaining. They stated that they would settle the account for $100.00 and send me a new sim card for the "reconnect program" which would take 7-14 business days. After waiting a total of 13 days i then called to see the status of my package, just to learn that the package was never sent due to me supposedly owing them 57 more dollars which was never mentioned before... And this is the short story... Somebody please help..

T-Mobile is a vary bad company they charge 20cents a text message on a plan with UNLIMITED text messaging they are charging 300 a month on a plan that is only 80 get the run around and nothing is dont not to mentaion the service is just terriable cuts out and drops calls constantly horriable service we now have NET10 never once have we dropped a call or have had calls cut out

I am now engaged in battle with Vesta T-Mobile over two charges made on my credit card that were fraudulent. My credit card company agreed and reversed the charges. However, when I tried to order more minutes, I was denied by T-Mobile as revenge for not paying these fraudulent charges. Something needs to be done about this company as it appears from other posted complaints that this was not an isolated incident. Further, talking to their managers was like talking to gangsters.

I started getting charges also, I do not have a T-Mobile account and never had one. I received 5 $100 charges in the span of two days and and closed my Capital One credit card and reissued another number, and the same thing happened with 1 charge for $100 and $50 on the same day. I'm not sure if it's an inside job with Capital One because I have my card for awhile now and when I replaced my picture it started happening. I also contacted "Vesta T-Mobile" and they wanted to know the credit card to dispute the charges, which I didn't not give.

The phone number listed on the "Vesta T-Mobile" is [protected].

I have replaced the T-Mobile Shadow 4 times. The Home Screen turns to a white, directing you to go to settings and choice a Home Screen. It will not hold.

Apps freeze all the times, constance resets, hard sets, battery removals, removal and reinsert of sim card. All four phones.

On the phone with pda department techs. Useless. No one want to address the issue.

I paid over $300.00 for this phone, and it dosen't work.

I was told that after the fourth phone. I would be eligible for another phone. Meanwhile i needed a phone. I work for transportation and I am out of town often. So after the thrid phone i purchased T-Mobile G1, another $300.00. I still needed to keep my Windows moble 6. I purchased 6 software apps, and want to use them. The software was never useable. I took off all the phone numbers, no addition software, to prove that it was the phone and not my phone numbers or the software. Well like clock work. the phone perform as before. I let T-Mobile know each and every time that someting is wrong with the software . After three phones and the forth on the way. They need to address this issue. I turned this phone into a prepaid for for my car. THIS IS A $300.00 PHONE AND I WANTED MY MONEY WORTH. Even if it dosen't work most of the time.

Finally the forth phone arrived and after the first ActiveSync. the Home Screen turned white. IT'S A SOFTWARE PROBLEM. I called Customer Service and the PDA Department. They decided to grant me a new phone. The Joke was on me again. It was a $49.00 small Blackberry. Unable to see the numbers on the pad. I told them that i was able to see the keys, that they are too small. I am 55 years of age. i wear glasses and still unable to see the keys. What about the Dash, Wings, Sidekick, how about the new shadow. It's been out over a year now. NO THEY SAID, Just the little Blackberry.

I am still working on solving the problem . I can not use this phone. I feel that if you can give me a $49.00 Blackberry you can give me a $49.00 basic phone.

If there are any suggestion to solve this problem, let me know. T-Mobile Shadow - Chrome203@aol.com

I recently had to take a trip out of the country unexpectedly. I took my cell phone with me and I did not switch it off in case there was an emergency, i wanted my daughter to be able to reach me. So my surprise when I arrived home to my bill was over $92.00 in charges. The calls that I didn't answer that went to voice mail were charged at a roaming rate of $2.99 each. There was a collection agency calling me several times a day and this quickly added up and when I called T-Mobile they would not take these superfluous charges off of my bill and I am stuck with them. It was suggested to me that next time I leave my telephone at home or turn it off, which would not help my daughter if she needed to reach me in an emergency. Thank you T-Mobile. I will not be renewing my account when the option comes up.

STANDBY? WHAT'S THAT?

Customer "Don't Care" is right. They never reply and the only verbal response is"Buy a Pay as you Go" phone!
Mt texts are weeks late, I can't get a signal or connection and have lost so much business through customers inability to connect to me.
They don't care. I will never ever touch T Mobile again and I will be verbally recommending anyone I know not to touch the company.

T-mobile ripped me off for my deposit $250.00 I gave them in 2005. I asked for it back when I terminated their service. They say they have no record of it, but promised to look into it. That was after being transfer all over the place from dept. to dept. The same departments different operators, around and around in circles they sent me. Probably thinking I'll give up. But I didn’t. It justified my feelings of towards that company.

There criminals.

Bottom line is i pay for calls i have to make over and over again because they are either dropped, or so much static you cannot hear or i get messages like emergency call only. now that one is funny because someone was trying to get into my downstairs level very late in the nite and i called 911 on my cell phone and as soon as we started talking my phone hung up. after many hours on the phone with t-mobile i found out that they may be building a tower in my area next year, no promises on that but in the meantime i have to pay my bill no matter what until the contract expires. so when you sign t-mobiles contract you are signing to pay for something you may never get and they don't have to do a thing but have your signiture.

Changed from Verizon to T-Mobile because it offered buy one flight ticket and campanion flies free! Got my pin number back months ago and cannot book anything because there no flights going to any destination listed as available. This is a out and out fraud and I suggest everyone in the same predicament contact there State Attorney Generals Consumer Affairs Office in your respective state. They need to be taken to task for scam!

I have paid over $200.00 for telephones from T-Mobile and Alltel. They are pieces of junk. They do not last over a year. The charger quits working or the battery becomes disfunctional. Then the company wants to sell you a new phone with a 2 year contract. I will be looking for a new cell phone company. I am hoping to find a company with higher goals than ripping me off. The people at the service center are awful. I spent 2 hours there combined for the 2 times I had to go there. The women clerks were unprofessional and flirting with the men customers if they were young and attractive and the same with the young man clerk. He was with one female customer for the whole hour I was there this PM. Other people were complaining and leaving. Other people meaning those of us that were over 50 and unattractive to the young clerks running the store. I hope I never have to go back again!

Have 2 vouchers for free companion flights via T-mobile promotion when I added two lines last Christmas. To this day I wasn't able to book a flight b/c dates were "unavailable" without indicating which dates are "available." Most ridiculous scam ever. Both vouchers will expire end of this year.

dont ring customer support.. you will be on hold forever, ring the source

michael.wieandt@t-mobile.com
[protected]@tmomail.net

Contact this t-mobile employee he is helpful 24/7 and can work out any of your problems. Thats his job!

T-Mobile's new charge for paper bills should be illegal! Forcing someone to own a computer/pay for internet service in order to pay their bill is prejudicial and unethical. My 86 year old parents need a cell phone for safety. They do not own, nor know how to use a computer, nor should they be forced to. In their area, there are limited cell phone options. This extra fee - applied in violation of signed contracts, and forced on those with a fixed income is unconscionable and should be illegal.

I switched my cell company from Sprint to T-Mobile because of the service. I now am having tons of problems with T-Mobile.
Let me start by saying I have major heart issues and depend on my cell phone for doctors calling me if there is a problem with my defibulator/pacemaker.
I have the T-Mobile Dash (Black) which is made by HTC. The phone has an windows update feature that now gives me an error message. I keep getting told by T-Mobile that the phone has no update and that is why it is not working. If that is true than why am I getting an "Error" message? Second, I have had a replacement phone, battery, and SIM card. My phone sometimes doesn't ring through on my phone when people call, don't recieve E-mails, texts, and dies when ever it feels like it.
I have called customer care, talked to the stores, talked to corporate and even filed a BBB complaint. I can't seem to get anyone to do anything about the phone not functioning the way it should.
I will be serverly pissed if a hospital tries to call me to say they have a heart for me ( since I need a transplant) and I miss out on it due to the lack of the phone working..

DO NOT GO WITH T-MOBILE. NOT EVEN IF YOU HAVE A GUN TO YOUR HEAD. IT'S NOT WORTH THE TROUBLE!