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I noticed a charge on my credit card statement from Vesta T-mobile in November. I have never heard of this company before and I have never purchased anything from this company before.
I called Vesta at [protected] and the receptionist was well aware of the number of callers who have complained about un-authorized credit card charges from Vesta T-mobile. She connected me to a claims dept who wanted to assist me with my inquiry but she required my credit card number which i did not provide for obvious reasons.
Hello,
Please help me get my refund - I ordered a phone from T-Mobile on 22nd Mar 2011 (Order Number : [protected]). For a " LG Optimus T™ with Google™ - Titanium Prepaid", I received the phone on 24th March 2011. I opened the package, the bubble wrap was not in there (It existed but no air in them). I opened the phone checked it throughly, Noticed that the back Battery Panel was cracked, i called t-mobile and asked them if they could send me the back cover only, they said no - I will have to send the phone back to them and they will send me another phone. Also they said the process will be delayed as it was a shipping damage and they will have to open a case with the shipper (UPS in this case) - I don't understand why the customer has to wait for their claims, i paid and expect the right product and if it is defective irrespective of the defect or who was it caused by T-Mobile should solve that within (With UPS), why should the customer be suffering, Any ways i thought just a week lets wait, i called the customer care again and asked for her suggestion how to go about this current situation as i needed the phone badly (My old phone was damaged) she said its going to take a while, why don't you ship us the phone and once we receive it they will inspect it and process my (New Order or Refund) Later i came to know that the staff had no knowledge that they cannot place a new order - Customer has to do that. I sent the phone back to T-mobile and T-mobile acknowledged that they received the phone by 1st Apr 2011, they said i should see the refund of the amount within a week (Also gave me a side note that it could take 30++ days to get my refund ). Since then i have been calling them for my refund, spoke to the supervisor, no help at all. I have to pay my credit card bill and i usually pay the amount in full and its due in 4 days. Can you please do something about my refund. My problem is i don't understand why should the customer suffer (Bear the Frustration), My part was paying the amount on time and i did that. I paid upfront, sent the phone back why would they hold my money? and i was without phone for 2+ weeks and went through a lot if trouble, finally had to buy the handset from a third party. After waiting and multiple calls T-Mobile is not taking any responsibility and instead the executives are rough. They just tell you that wait for 30 days then call back and we can initiate the Manual refund... Please help me in here ... Why should i suffer in all these ... ? I request Complaints Board to please take a strict action on my behalf and help me out. Thanks.
I bought 2 t mobile phone, after two days of no reception and no call, I returned the phone to the place I purchased then, but was unable to get a refund on the (2 )$30 cards that were purchased, and loaded into the phones-that were returned. I was told to contact T Mobile for refunds, however T Mobile informed me that I could not get a refund, I spent about $120. for service on two phones and was only able to get refunded for half. I don't think this is fair, nor do I like the way T mobile treats their customers. The were not truthful in their adv. or what they promised. I would never recommend then to anyone.
purchased phone from t-mobile website, phone was defective, spent 45minutes with t-mobile trying to get phone to work, sent phone back to t-mobile with return authorization(had phone 2 DAYS), called to check on refund was told t-mobile does not give refunds on phones, this is crazy, Radio Shack will give you (30) days to return phone for a refund!WARNING, MAKE SURE IF YOU BUY A T-MOBILE PHONE YOU INTEND TO KEEP IT!
I have been a loyal customer of Tmobile ever since their acquisition of Suncom. My biggest problem is many times I am too loyal. Not for much longer though. Today was the last straw for me. I was in Florida last month and once I received my bill for that period I was shocked. It was in excess of $600! I first spoke to Nicholas with customer service a couple of weeks ago but was not much help. I decided to stop in a Tmobile store today and speak with someone in person. She was very sympathetic and said surely someone with Tmobile corporate could help us. She made a call, explained the situation and then hung up to tell us what she was told. What it was gave me another shock. After telling corporate that we were considering Verizon because of this, they replied that they wouldn't couldn't help us and would take the loss of a customer instead. So much for a reputable company taking care of a loyal customer. Customer service is obviously and ethics is obviously left out of Tmobile's corporate handbook. Hoping for better customer service with Verizon.
At the request of my wife, I switched from a good company that gave me excellent service, to a well known company (T-Mobile), that their only service is on the internet, and never solves the problems. Everyday, and several times a day, the phone has no dial tone. When I call, Technical Support tells me to disconnect the power cord, wait for 30 seconds, then connect it again, and in a few minutes, I get service again. Imagine doing this several times a day, after you try to use the phone and find out not only that you did not have a dial tone for some unknown time, but also the fact that other people could not get in touch with us. If they leave a voice mail, this is delivered several hours later. Imagine also that your computer and internet connection is upstairs, and you are almost 78 years old, and have to do this forced 'exercise' several times a day. They already taught me to solve the problem temporarily, disconnecting and connecting the power cord, but they refuse to send a technician to solve the problem temporarily. I have two alternatives: 1) to embarrass them publicly until they solve the problem; 2) start a civil lawsuit in small claims court to have the judge to force them to release me of the contract, which still has one and a half year to go; 3) Pay them $200 to get released of the contract, which is what they want.
Tmobile is hands down the worst cellular company to join. I had multiple problems with my phone and their customer service is so incompetent. I went through the same troubleshooting over 6 times. I contacted their headquarters but they refused to waiver my cancellation fee due to insufficient trouble shooting. Now my bill is ridiculous full of BS surcharges because I didn't contact them in advance to cancel my contract. They are the worst cellular company and highly unrecommended. Do not get Tmobile!
T Mobile is useless. I was left stranded in the middle of no-where and on the phone to them for an hour, trying to add an extra $15 to my pre-paid sim card. I was staying at a friends address in America, and have an Australian credit card. They wouldn't let me put money on it. The transaction went through on my card 11 times, then cancelled 11 times. The operators just kept transferring me to the next bimbo operator. Absolutely ridiculous. 2 hours worth of getting no-where.
I had taken a phone from T-moblie before coming to this state. However, when I came here I also took out Galazy tablet. This did not work. I took it back to the company so many times. They gave me a new one. During that month I went to Yakama and the tablet did not work. I keep calling the company and they tell me that some one will call me back. I eventually send the equipment to the manfacuter and I have been paying them for service which they did not deliver. The last straw was when the phone dial out when I was talking to someone confidentially. Several times the phone had been calling people who I did not call. That day was the last day I kept the phone. I cancel the phone so that I may continue my job. Tmoblie does not want to give me a payment plan. I want to pay them $20.00 a month until it is being paid off. This is the worst company I had for a phone company.
In late January I received a replace phone and, within 2 days sent back the defective phone in the box and with the label T-Mobile provided. When I noticed an unauthorized charge of $187.00 on my account a few months later, I called to inquire and was told that the phone was never received! They then "ran" a search (of course they did) and told me it was no where to be found. How convenient! I can't prove I returned it because I didn't take it to a UPS store and give it to a person personally - - - I deposited it into a UPS box in my office building. I have asked for the charge to be removed stating that once I turn it over to their carrier of choice (UPS), it is then out of my hands as my return address did not appear on the package. Since both the To and From addresses were T-Mobile's, I know they have this phone, but they refuse to remove the $187.00 charge. I am going to report them to the BBB and California Consumer Protection and write certified letters to the CEO & Pres. Philipp Humm, the COO Jim Alling and Chief Legal Officer Dave Miller at 12920 S. E. 38th Street, Bellevue, WA [protected]. If you've been screwed like this, TAKE ACTION. The only recourse I have is to take my 4-phone account to someone else next spring when the contracts expire - - - but by then they will be AT&T and because of this they don't give a damn. I'm not even going to go into the intolerably horrible customer service - which isn't service but customer abuse!
Just wanted people to know i have been with t-mobile six years automatic pay out of my account without fail, they made a mistake on my billing and refused to correct. why no idea, i could not believe are they so desperate for money they want to screw their own customers. cancelled and went with another service. also so many dropped call cannot even count should of changed alot sooner. hopeful the new service is much better!
They are lying theiving ###. I have proof of that. TMOBLE IS THE WORST CELL PHONE COMPANY EVER. EVER!
Called Thursday 6/16/11, 9 pm. I was on the phone for ONE hour, because my "unlimited" data service plan suddenly became limited! My internet speed is slower than DIAL-UP! I was transferred four times and the service kept getting worse with each "Supervisor/Manager". I spoke to someone named John ID# 09 55 191, who said I would have to use Wi-FI to to receive faster internet service, when I'm paying for "4G". Then the fourth person who I was transferred to answered, very un-professionally by yelling helloooo! and saying she is a "manager", and did NOT give her name either. She told me I would have to wait until Tuesday of next week to get faster data service, or I can pay $60 more and get a larger data plan. Really? Why does my bill say every month for the past FOUR YEARS that I have UNLIMITED service? She said I only receive a certain amount of data that I can use whenever but only up to that amount over the month, again I repeat myself, why was I not told of this? What answer do I get? Absolutely nothing, they made it up to increase my phone bill once again! I use my phone for business, I do NOT have time to sit around for my internet to load. Just because T Mobile has decided to screw me over for being an loyal customer for four years. I can go to cricket or metro pcs and get faster unlimited service! I finally hung up after one hour, since I was not helped, I'm very frustrated with T Mobile's horrendous customer dissatisfaction.
T-mobile auto add web service to my line and charge me for web service without my knowledge (event i'm not use it at all). When i caledl in asking bout time and date that i added service to my line, they said they couldn't open the tape recorded due to they don't have that permission to play it. I (my personal) never call in to change my service because i always online account management to change my service.
T-mobile willing to do anything to take away customer money and no matter what you say and what could do to prove to them that you're not changing anything.
I will not be T-Mobile customer again due to that bad service and lot of unknown (hidden) charge, you could look it online and find a lot of complaint about T-Mobile.
You may not agree with me but you will be disappoint when you're a customer of T-Mobile.
T-MOBILE IS S**K!
I called to try to upgrade a phone line to the Galexy 0s 4g phone for my daughters phone for free. A representative informed me that there would be a cost of over $150 on an upgrade of that line but that I had another phone line they could upgrade without the fee and that they could get me an rebate of a month's service if I went ahead and agreed to 2 years contract on all 5 of my phone lines. I made the representatives know that this phone would be used on my daughters line not on the line that they were actually upgrading. Then I also ordered a new line again telling the representative how the phone (another Galexy Os 4 g) would be used on a different line as the new line would be for my elderly Mother that wouldn't have a need for the technology this phone had to offer. They were very friendly on this call. Two days later I called to see about transfering the web on my line to my sons line I was informed the price would increase as my line was grandfathered in and so even though it was the same account they were not able to allow the same service to a different line on my account. Today when the phones were to arrive I called to have the web services transferred to the lines I needed them on for the new phones and I was informed that those services would have to be on the lines for which the new phones were ordered, which were lines that were not going to be using the services. So I then told them that I would cancel my daughters line and transfer her number to the one upgraded as she would like to keep the number she has had since we started with t-mobile over 5 years ago, the representative stated that I had agreed to a 2 year lock on all 5 of my lines by a rebate of the amount of less than one months service and so I wouldn't be able to switch the phones and services as needed but offered to add web to my daughter's existing line. Meaning that 4 of 5 of my lines would all have web with only 2 using the service as well as the cost adding a minimum of an additional $15 per line as only old phones support the $10 a month web and for the $15 you only got 2 mb of usage and if you went over there were steap charges so I would need to monitor her usage or pay the price. I ended up telling her I wanted to cancel everything and I would send back the phones in which again I was informed that until they receive the phones I was still under contract and billings remain in place. I will be rejecting the delivery today when they arrive at my home and will be cancelling all my lines as soon as they are up by contract by the end of this year. Be careful as they are sneaking in the 2 year contract by giving you a reduction in your bill by $5 a month or as a rebate when there is a cost associated with a new phone. I believe this is to bring as many t-mobile customers over to At&t when they sell out in December. I will be switching to Verizon...as all of my contracts are up in December.
I've previously been with At&t (horrible reception!) and Verizon (incredibly overpriced!) and I finally decided enough was enough with the contract phones. They lock you into that 2 year agreement and unless you want to pay their early termination fees for each line you're stuck if you decide you don't like the service or prices. I'll never go back to contract phones. I'm sticking with prepaid. I only pay for the minutes I use and I don't have to wonder if I'm going to get hit with overage!
Okay.. so i have been with tmobile for close to 4 running on to 5 years. all was well until they started charging for stuff that i havent even added to my contract or used. every 2 years we extend our bill because tmobile DID have good service plans, now they are crap! every time i call customer service they tell me i have better discounts and benefits than those who are beginning a new contract, sike ! so im pretty much done with tmobile and i would advise everyone to stay away from this company, if i could. the workers at tmobile are rude, they dont answer any questions, and they say one thing but another shows up on my bill.
oh and btw? i tried upgrading my blackberry and they told me i have to get internet for $30 for each phonee.. whats up with all that? they act like money grows on trees. atleast at&t allows you to select from their limited internet access, which is $15 dollars less, or from their wide variety of phones that dont need internet or a data plan. when i walked into tmobile all they had were smart phones and the flip phones that no one wants to buy.. good job tmobile, you were once the best cellphone company around.
Want to talk about stupidity, I have credits in my t-mobile account, in account Tmobile refuses to apply it to the new lower monthly rate plan, They would prefer to mail me the a check back in thirty days for the credits that still in my account rather than applying it to my Tmobile account. In turn shutting down my service, after spending fives hours on the phone over a period of two days and was promise by the representative nothing will happen to my account; well they lied as well telling that I would call me back several times. In which I never did get any calls back at all. Tmobile with the same cell number. T-mobile pride themselve in being a world class company with a world class company care service. In life their is something call the universal common sense law of life in which Tmobile is lacking in which majority of people thinks the same way. I will see you jerks in court with a lawsuit that my attorney will be filing. Furthermore this BS; if AT&T is allow to merge with Tmobile will definitely make life more miserable fof consumers. I will be fighting this until my situation is cleared and if anyone else has a problem with Tmobile please join in. Thanks and have a bless day,
I'm very frustrated with T-Mobile right now. I just recently upgraded my phone to HD2( i know its old, but i've been wanting this phone) When i ordered it, the full description its 1 GHz chip and with a 16gb memory card for 34.99 (after a $50 rebate). I'm sure some other people saw this. I happily placed the order, it totaled to $140.66, $84.99 for the unit, $31.68 for the tax, shipping for $5.99 and $18.00 for unit upgrade charge, so total 140.66. That is fine, when i receive my unit, it turns out refurbished (I don't mind its refurbished, but it doesn't include the 16gb memory card like it said on its site. You need this memory card to play the transformer movie and to play games) It was really misleading for them to put that info on their site. This info is visible after i logged into my t-mobile account and going to upgrade unit option. I let it go, but pissed off about it. Next thing i know, there is no rebate when i go to check in their rebate center. Now, i really feel deceived about it. I tried talking to customer care, but she just told me that its " refurbish so I won't get any memory card. And now with no rebate like it said on its website, it just blows my top. I really wish i did a print screen of the phone on their website and the rebate info. I ordered the phone on July 28, 2011, and didn't receive the phone until august 3, 2011 and i check the rebate on august 4, 2011. I couldn't check the rebate before hand because i would need the IMEI code behind the cell phone. So yah, i got MISLEAD by T-MOBILE.
After purchasing a pre-paid plan from T-mobile I found out that I had no service at my home. I immediately returned to the store I purchased the plan from to ask for a refund. I was told that T-mobile's policy was no refunds on prepaid plans. When I asked if the fact that I can't use it (at home) doesn't matter I was told it does not as far as refunds are concerned. I have been going back and forth with this company since June 31st when I purchased the plan and they still have not offered a refund. The plan was $100..If you buy a product which does not perform, you should get your money back and so far I have not. T-mobile's stance still is that their policy if no refunds on pre-paids even if they don't work...
from CUSTOMER SERVICE
reply-to infosmithwhite@gmail.com
to
date Fri, Oct 3, 2008
subject CONGRATULATIONS FROM T-MOBILE
Customer Services
Head Office
T-Mobile (UK) Ltd
6 Camberwell Way
Doxford Technology Park
Sunderland
SR3 3XN
United Kingdom.
We bring to your notice your winning prize from T-MOBILE ANNIVERSARY Program held through Internet ballot System among 20, 000 Microsoft users.
You are hereby entitled to Ј500, 000 GBP (Five Hundred Thousand Pounds) winning no 7030.
To file for your claim, Please contact our customer services for validation.
Endeavor to email them the following information's for mmediate Processing:
Full Names:
Address:
Sex:
Age:
Country:
Phone no:
Amount Won:
Winning no:
Customer Services, Payment and Release order claim, T-MOBILE ANNIVERSARY CLAIMS PROCESSING AGENT.
Mr. Smith White
Email: infosmithwhite@gmail.com
Congratulations once again from our members of staff and thank you for being part of our promotional program.
Send us an email When completing our forms please remember to include your T-Mobile Winning no. to help us assist you with your winnings.
Best Regards,
Ms. Ann Larry.
T-Mobile is a registered trademark of Deutsche Telekom AG.
I've been with T-Mobile for nearly eight years. They were a powerhouse for customer service. Those days are over. The new call system throws users into an India-based service center where you can be sure NOT to have your issues resolved. The only way around this is to ask for the cancelation team. At that point you'll get American agents that respond in the manner I had always expected from T-Mobile, they do anything to resolve your issues. Also, the new voicemail system won't let you opt easily for customer service without declaring a reason for the call, oftentimes I've had to make up a reason. The wait times to speak to a live agent approach an hour and when you get them, it's a sure bet you wasted an hour. No one wants to hear the "T-mobile agent script" being read while the problem remains, the minutes tick away. When a company no longer cares for its clients, it shows up immediately in the quality of customer service. Such a sad fact given the years of excellent customer service that I had come to expect from T-Mobile. Perhaps they're just preparing us now for what to expect should the AT&T buyout happen. I highly recommend you don't up your contracts.
unauthorized charges to my card visa from this company on my daughter's phone
vesta tmobile is a rip-off! my advice is not to use your debit or credit card online to pay your cell phone bill. The way they process credit cards and double charge them is a crime, and the federal trade commission needs to look into the issue!
A T-Mobile Rep contacted me 7/24/2011. Note: Called me - I did not call T-Mobile. He gave me this speal about what a good customer I was and how they would like to keep me as a customer "what could he do for me?". Of course I said "Lower my bill" (Later I found out what they really were calling about is my internet rates on one of my phones) He said "that is what everyone says!" ...tried to tell me I was nearing the end of my 2 yr contract. (I knew that was not true) He would remove the $5.99 internet on my simple cell (not a smart phone/android) and add 5G of web media (FOR FREE) He just kept saying my phone bill would not go up when I upgraded my phone if I wanted to get a "fancier" one because the "media package" would already be on my phone. My bill would go down slightly because I would no longer pay the $5.99. (Yeah! I found out w/subsequent calls that despite T-Mobile's big advertising campaign about lowering their rates - their internet is going up.. They no longer have a $5.99 T-Zones availability NOW the lowest starts at $10. ) I looked at my account activity a day or two later... NO free internet. He just took my $5.99 off put $30 rate on and re-upped me for another 2 years (which WAS NOT EVEN DISCUSSED).. Well I called T-mobile. Got a guy named Joey... Joey said he would fix "it" meantime he would give me two months free internet on both my phones... Joey was smooth he did not talk about what the other guy had not done - he just talked about the mistake the guy made and how he was going to submit it to his supervisor to get it fixed. AND give me free internet to make up for it... But he never actually told me he would do what I was promised I assumed he would the way he was talking (MISTAKE!) So now I have two months free internet on both phones but it doesn't matter because I can not upgrade to a phone that will make internet use more than a quick google until December. I start paying $60 for this internet in Oct. My son does have an Android phone and can get some use from the other free offer... I called, called and called again trying to get someone at T-Mobile to keep their word... They transferred me around and refused to have a supervisor talk to me or call me... I was on the phone for hours over two days trying to get someone to say... Yes if you were told we would do this ...by Golly ... that is what we will do. DID NOT HAPPEN.. I was told there were no memos on the account... I was passively called a liar... I told the story over and over and over and over again. Sorry they could not do that - Sorry the person who contacted me had no memo on the account saying any of that...I was given a fax number to fax my complaint to the legal dept. if I did not want to be trapped another two years with this dishonest, discourteous, self serving and greedy company... One rep tried to tell me T-Mobile has won awards for Customer Service - yeah - like I got free internet.
I purchased a phone, & some accessories online. I payed for it to be sent over night, and it was not delivered over night. I called T-mobile was on the phone for 2 hours being transferred 5 different times, including a supervisor which hung up on me (whether it was accident or not, this was not okay). I called back again, explained my story and this man told me he would refund my account and it should be there within 3 days. I still have not received my money back. I called again this last week (on the phone again for about an hour or so) and a woman finally said I should have it in 3 days, I've waited more then that and yet the funds are not in my account. They talk about having great customer service, yet I had such a tough time even receiving what I paid for without being a bit aggressive. To me this is absolutely unacceptable, considering how many people work for you... a lot of them shouldn't. Anyhow, I would really like to see my money back into my bank account. I am going to call them again today, it has been almost a whole month since I purchased the order. If you ask me you should double it for making me wait such an extended amount of time, I should not have to in a since beg the company to give me my money back...this is truly not how customer service should work.
My order number: [protected]
I ordered additional minutes on my T-Mobile pre-paid phone using my Visa card. T-Mobile illegally took the payment out of my bank account. That is fraud. If I hadn’t had sufficient funds in the bank account, I could have been charged a fee for bank overdraft. After trying a couple of hours on the phone with T-Mobile and being transferred at least 6 times, I was basically told to stick it. In addition, T-Mobile offers an additional 10% of minutes for a $100 order. Additional minutes did not appear this time or the last time I ordered. Representative “explained” that the 10% was included in the 1000 minutes ordered. Again, fraud. Filing a legal complaint with the Colorado State Attorney General office and the Better Business Bureau.
I have been paying 150.00 per month for YEARS - (Four of us on the plan)... Recently I asked the customer service to help me lower my rate, and she suggested a different plan that would help me save 20-30.00 per month. It sounded good, so I agreed to it. Well, I got my bill and it is only a 15.00 savings - pretty puny compared to what I gave up to get it. I just went online to manage my kid's accounts, and it said I had to purchase it at 4.99 per month. I called customer service, couldn't get through the automated system to talk to someone, and it cut me off. I called again and spent half an hour, at least, waiting for a representative. I told him of my problem and he said my access to manage my kid's accounts had been deleted with the change of plans. I spoke to a supervisor to ask him to please put it back on at no charge, since I was not informed it would be terminated with the new plan, and he wouldn't. I am leaving Tmobile as soon as our plans are up. You would think they would do better with a loyal customer. PS, Tmobile: THIS IS AMERICA. WE SHOULD NOT HAVE TO PRESS "1" FOR ENGLISH!
I have a four-line family plan with T-mobile. Last month, I received a bill with the charge of $332.– and I called and reduced it down to $176.–. This month, my bill was $222.–, and that’s due on April. On January I called to add the unlimited texting feature to my plan, and I was told that I could get a free month of unlimited internet and that this feature WILL STOP RIGHT AFTER THE MONTH. On February, I noticed that my internet service was gone when I was trying to check my Email in school. A week after that, I checked the “My Account” app and I noticed that the internet feature was there, and that I was being charged $90 for 3 lines (the fourth line already has internet). I called and I told the representative that I did not get the service, and that I want her to cancel that feature. They charged me for the seven days that I “received” that service. A dollar a day times seven days times three phone lines= $21. I kept calling them for three days, talked to supervisors (and some of them hung up while I was trying to explain), and did everything that I could possibly do to get rid of this charge. Their reply is “sorry we can’t do anything about it, it’s already there, I can help you set up a payment arrangement.” I don’t want a ******* payment arrangement. I am not stealing the money to give it away to affluent companies.
I A HAVE HOT A SMS REGARDING THAT U HAVE WON RS [protected] IN POUNDS IN T MOBILE ROMO IS IT TRUE IF THAN HOW COME I C;LAIM MY PRIZE PLEASE HELP ME
Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if the merge with AT&T, don't use AT&T.
Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if the merge with AT&T, don't use AT&T.
Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if the merge with AT&T, don't use AT&T.
Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.
Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.
Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.
Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.
I purchased t mobile’s family plan with 3 lines, one for my husband, one for myself and one for our 2 children for emergency. I set up to cancel with at&t service on Tuesday, and since i made an order late on Friday night, t mobile said i would receive the package on Tuesday. But the package arrived on Monday when nobody was home, so i had to make an after hours pick at ups. I could have been home waiting for package if i was told the package could arrive on Monday. Then i spent one hour on the phone setting up my account and activating service on all 3 phones. I really enjoyed their service for a day and a half. Then midday on Wednesday, out of nowhere, t mobile canceled my service. Sweet!
I CALLED T MOBILE TO GET MY PHONE # SWITCHED OVER TO ANOTHER SERVICE "OH NO PROBLEM CALL THE OTHER SERVICE ON THE 6TH OF SEPT AND GIVE THEM THIS # AND PASSWORD... THEY WILL SWITCH IT FOR YOU" ON THE 6TH I CALLED STRAIGHT TALK " WE WILL SWITCH IT WITHIN 2 BUSINESS DAYS . AFTER THE 3RD DAY NO PHONE ACcESS" OH WE CALLED T MOBILT AND THEY WON'T RELEASE YOUR # WHAT A LIE BY BOTH COMPANIES ! NOW I HAVE TO CHANGE MY # WITH MY WHOLE CONTACT LIST. BOTH COMPANIES ARE INEPT AND OBVIOUSLY CAN'T DELOVER ANYTHING THEY SAY THEY WILL!
I am wondering if anyone got any advice for me.
We merged 2 tmobile family plans 3 weeks back, reason was to combine two in one and dont pay twice. The only issue was that we were told we had to temporally switch to other phone numbers for 2 days and, after the transfer of our phones from the to be deleted plan is complete, they would be restored and would start working with our new sim cards.
It has been 3 weeks now and tmobile is not willing or capable to give me back my real cell phone number. We have complaint and called plenty of times, but somehow they do not want to do it.
Any advice?
Aloha,
~kai
I was told by T Mobile that if I purchaced a web stick from them that I would have service at both my work address and my home address. I recieved the web stick took it tomy work and was kicked off the internet every time with in two minutes. I tried to use it at work, but continued to have problems so I decided just to use it at home at get rid of our internet service at home. Well it would not work at my home either. I called T-Mobile and they tried to do some trouble shooting and they could not make it work either. They said I could cancel my service and fax a letter to them stating all the troubles we have had and they could waive the $200 cancellation fee so this is what we did. I received a letter back from them stating that they would not waive the fee for us. The letter stated we could turn service back on and call their technology department. We have already tried this and they said they could not help us. I just spoke with T-Mobile and they said we must pay the $200 fee. I would continue to pay for the service if it would work like they told me it would. This is not right. Anything we can do about this?