Visions Electronics review: buyers beware! 41

purchased a TV with all the bells and whistles the amp didn't work from day one they replaced it.8 months later 2 plastic cover fall off, (optical input)now my cords wont stay in manager said it was physical abuse i change the cord myself they set it up that way and now say no warranty probably a 2.00 part hard too work it without. never have been treated so crappy in my life

I have had nothing but trouble with visions. They don't return calls. They make false promises. They don't stand behind the products they sell.
My daughter bought a Fuji J110W camera, and the extended warrenty, before she left on a trip to Europe. About 3 weeks later, the camera broke and she returned it to visions. She had to buy another camera to take on her trip because she was told it would be 4-6 weeks before they could replace her camera. After 6 weeks and many calls and visits to Visions by her brother and I, we were finally advised that they would not replace the camera as it was "phsyical damage". Fuji offered us a new camera at about 25% off the retail price. She already bought a new camera for her trip (she is still in Europe) so that wasn't an attractive option. She is out $200 - tough ###.

The physical damage is that something inside bent when the camera was jostled. It was not dropped, just jostled while the lens was extended. I'd call that a poor quality product.

The salesman had actually told her the extended warrenty would cover her no matter what happened to the camera. The small print says it is not covered for "physical damage", but the salesman told her otherwise.

The staff at visions do not return calls. We waited all week for a return call from the manager of the Surrey Store, Denny. Yesterday we stopped at the store to see him, and were told to wait as he was on the phone. Forty-five minutes later, another associate advised us that he was on a conference call and was going to be a while! Doug got back to us today to finally let us know that they would not be doing anything for us. When I returned the call to Doug, he spoke to me for a few minutes then said he had to put me on hold for a minute. They left us on hold for over 15 min, then another associate said they would have Doug call me right back. Over Two hours have gone by now and no calls...

I will never shop there again. If she had bought the camera at London Drugs, Costco, or Walmart, she would have been given her money back on the spot!

Similar situation here. I bought a Samsung TV at visions. They rushed me to buy by sweet-talking how "secure" and "easily refundable" Visions is. I fell to the trap. They didn't tell me there is annual fee on the retail credit card which how they do their "3 month interest free financing". When the statement comes, everything is too late cause it passed the 30 days refund period.

The annual fee is $35. I have no problem paying in full, so i just lose $35 with no reason.

DO NOT BUY FROM VISIONS. I should have check out this site before I walk in Visions.

visions, is the worst company i ever had to deal with. im 21 and have just started getting white hairs do to visions . they took me for all i got and my amp broke, my car alarm does not work, speaker blew, and they are not helping. It hasn't even been 2 months yet! my girlfriend broke up with me because all i do is complain about visions. i am so upset with them and it seems like the entire company does not give a Fu*k about us. only money. i think they like seeing ppl upset also. atleast it seems that way

they also sold me an apline $800 screen that my dad and i found out was used! so pretty much i paid full price for a used screen, i knew this because the car installer told me! . when i told the salesman (eric) and general manager (Thomas), they called the car installer and asked him if this is true, after haning up the phone (thomas) started speaking chinese to eric while i stood there not understanding them. They then tried to say i miss understood the car installer. so i went back to the car installer and asked what he told them on the phone, he replyed what i told you- its a used screen!
visions are liers, they cheat, they make u stress, they are not nice ppl. they dont want to help you. the warrenty is a lie. i have not had sound in my car for almost 3 weeks. they dont care. they r cheats! i'm so stressed i paid $4100 for nothing. should have gave it to the poor . i got nothing out of it.
now i must go back to work for free thanks to visions

You should not be buying a 60 inch TV if you have to finance it. No wonder so many people are over their head in debt!

I ordered three items from Visions online at the same time. The first item showed up 4 days later. Two weeks passed and the rest of my order still said "PARTIALLY SHIPPED". I called, waited on hold for 10 minutes then it told me to email them. So I sent an email, four days later I sent another email.. no answer, 6 days later I called and the girl said it was shipped today. Four weeks after my order was placed I get my second item. I call to find out where my 3rd item is and I can't get through again. So I send another email...still nothing. I go down to a store and ask if they are out of stock. The guy says they have lots and never sold out of the item over the last month. So whats the hold up!

Still waiting.

I ordered a 60" sharp LCD on Dec 25 for the boxing day sale online, they charged my credit card the next day on the 26th, I paid to have the item shipped by air, I called 6 days later and they told me that it would be an extra week due to an over sale on stock.
an email was sent to me on the 15 of January that it was shipped.
I waited... waited and waited
called them and found out that it was never shipped
and they gave me the tracking number...lol

It was finally shipped on the 20th of January ... wow what bad service from VISIONS ELECTRONICS at 8062 KING GEORGE HWY, SURREY, BC

I clicked the air shipping box to speed things up...lol

As of the 24 of January... still no LCD TV just a tracking number.

I guess after looking at your complaint it just thier way of doing online sales

I absoutely agree with every complaint that you guys have. I am a former employee of Visions Electronics, and they treat their staff just as bad as they treat customers. I have seen first hand the run around that they give customers, and have unintentionally had part in it. My own manager told customers to F&@K off in the store and on the phone, and their 'top salesman' is crooked as a 3 dollar bill. He is the type that will do things like promise financing and then pass it off to someone else to take care of as soon as there is a problem.

melsmom: That is so very common. The staff do not communicate, and no one ever knows what's going on. Not one person there can tell you the actual rules on a warranty.
All of the salesmen that work there are purely comission, unless they are a manager, and they all just want to get the sale and move on to the next customer. They all hope and pray that there are no problems, because then they may have to deal with you again.

empak: That is also very common. Even if something comes in for a customer and is tagged as so, some salesman will see it and want to sell it. I bet your TV was there not long after you ordered it, but one of the guys decided to ignore the tag that said they were holding it for you and sold it to someone else, making the warehouse order you another one and make up excuses.

Being a former employee, I have a grudge against them, because they pay so little, and make you do far to much work for the pennies they give. Every employee is required to work sales, and they are 14-16 hour days. Longer on boxing day. No one gets overtime. There is no such thing there. You 'bank' hours to get regular pay for not being there later.

So if anyone reads this, please stop supporting them. All they want is to take your money, give you a crappy product, and never see you again if you have any kind of problem. They only want to see you if you are willing to spend lots.

Thanks for reading!

I also have a VISIONS ELECTRONICS complaint. I purchased a Garmin Nuvi 750 GPS Navigator along with their extended warranty. I started having problems with the Navigator last year, but they would not take it back for repair unless I produced a receipt. I finally found the receipt and packaged the GPS up and sent it back to be repaird. I didn't hear anything from Visions for 4 weeks, So i finally called them. They said that they sent me a brand new unit because mine was not repairable. I thought how cool! When the new one finally arrived, I opened the box to find they replaced my high end model with a CHEAP NUVI 255 that only costs 1/4 of what I paid for the 750. I called their Warranty Dept. and my call was taken by a nervous sounding associate that took my name and number down and said his manager would call me back. I never got a return call. I waited a week and called again. The Manager said my Name was not in their repair system and would have to call the store where I purchased it from to see why the cheap model was sent. He did actually call back to say that the NUVI 750 is no longer being made and that the 255 was compareable to what I had. He also stated that they took the Depreciation Value into consideration.

I am so upset and disappointed with Visions as a company. Depreciation MY [censor]. I think one of their employees is either driving around with a NEW Garmin 755 GPS (This replaced the 750), or someone processed a refund and has an extra $400 in their pocket now.

DO NOT BUY ANYTHING FROM VISIONS ELECTRONICS! They are CROOKS!

I recently purchased a Alpine screen with Navigation and Bluetooth for my husband through Visions on King George Highway in Surrey. I was told by Doug the Car Audio manager that we needed a bunch of modules to go with our particular vehicle. My husband and I were not familiar with any of these things and Doug convinced us we needed a bunch of different modules. He then proceeded to tell us that we needed new speakers now because the stock speakers we had in the vehicle would sound static when we played our music with the modules that needed to be installed. We left the truck at Visions and then went home. There was no communication to pick up the truck. When we picked it up we found that the steering wheel controls weren't working and the lights inside the truck weren't working either. We took the truck back and were told a faulty module was installed and that a new one was on order. This was not communicated to us. Then we were told that we would be informed when the new module comes into the store. No one told us until we went back to the store. We were told that once the new module was installed all the problems with the truck would be rectified. The new module was installed and all the safety features in the truck were not working. We took the truck back yet again and then someone told us to talk to the General Manager Scott. In the beginning he was nice and then later on he began to call us liars and said we were trying to make money off of Visions. We called head office and spoke to them about the situation. We told them that we were going to set up an appointment with GMC to assess the vehicle and they said go ahead. We scheduled an appointment with GMC to see if the problems with the vehicle were related to Visions' installation or with the truck itself and we were told that Visions messed up with the installation. GMC told us to have the unit removed to see if that would fix the problem. They also told us it would cost $1200 to fix. We took the report to Visions and showed it to Scott the manager and we asked him to schedule an appointment to remove the unit. I dropped the car off first thing in the morning and at noon my husband got a call from Scott saying that Visions wasn't going to remove the unit because there was nothing wrong with it and the truck was fine even though none of the safety features were working like the door chimes, the OnStar and the lights. Scott said that it would cost us more money to have everything removed and to have the old amplifier rewired. We picked up the truck and were very frustrated with the way we were being treated. No one was taking us seriously. We then had the unit and the modules removed by a private installer and we took the wiring with us to the Visions on SE Marine Drive. We showed them how the wires had been taped together by wire tape. Someone at that Visions pointed out that Doug had sold us the wrong module for our specific vehicle and made us spend more money to get new speakers. Then we went to the Visions in Burnaby and showed them the job and we got so lucky that the regional manager was there at that time and was willing to hear us out. He took a look at the vehicle and the wiring and agreed that everything was a mess and helped us sort things out. He is now going to help us return everything and is going to put the vehicle back to its original condition without charging us more money.

Visions in Surrey has turned out to be a big disappointment and I don't think I will be giving them any business in the future! They are extremely unorganized and do not know how to communicate. They are all about money and nothing else and I find that if you deal with the Caucasian people there they act like you are trying to scam them. They are all friends and they all jerk you around. They blow you off and talk to you like you are a complete idiot. What happened to the customer is always right?

Sunday, July-18-10
To the Visions District manager and head office:

Without prejudice...I am a new customer who just moved to Lethbridge two weeks ago and purchased a Pioneer vsx520k amplifier and small items from the Lethbridge location. I wasn’t satisfied with the amplifier and went to take it back. Upon arrival at 11:15 am I noticed two employees out by the shipping dock having a cigarette, one was Brett and the other was man with a shaved who had a sponsor shirt on whom I presume is the audio technician/department employee. As I walked in with the amplifier, I put it on the counter. Two other employees were sitting at a round table, one was reading the morning paper, the other got up to help us.
He asked me what the issue was with the amplifier, I told him I wanted to bring it back as I was not happy with it. He took a long pause before he went outside to get Brett to come in from outside.

Brett came in and asked me what the issue was. I told him I wanted to return the amplifier because I was not satisfied with it and I mentioned I wanted to have a refund. He asked if I wanted to pick anything else out because I was not interested in an exchange. He then told me that he is going to have to charge me the 15% restocking fee. I challenged him by saying I had only plugged the amplifier into my two speakers to to try it out and it had nothing wrong with it and it was in “like new” condition. He said that it was now used. I said well unless someone does not know what it’s like we have to take it out of the box. So, he rudely takes it out of the box, holds it up with one hand and looks it over finally using two hands. I said what are you trying to do? I told you I just hooked up two speakers it’s in mint shape, but the way he began to breathe on the front LCD panel as if to clean it from what? Then the man with the shaved head came over to the counter with an assertive demeanour. He said let’s have a look at your receipt and starts punching in our information or something, but I went over to the computer to see what he was trying to do as he did not communicate to us what he was trying to accomplish. By this time Brett said, I don’t know, you’ll have to come back tomorrow to speak to my manager. I said how about your district manager, because this time I had 3 of your employees giving us a dirty look...making me feel like I did something terrible to the product as was trying to return it.

I got so upset with the quality of communications with this Brett guy and your other employee (bald guy around 27 yrs of age), that I said to the bald guy to give me back my slip...you’re wasting my time (because they were stalling and not saying anything to us as customers...really uncomfortable). I walked out of your store with the amplifier in hand and I swore to never EVER do business with this outfit again. As I walked out your Bald employee gave a rude intimidating stare, so I peeked back inside to give it right back to him.

This company “Visions” does not know what they have just done to ruin their reputation in this SMALL community.
So, this letter is written to tell VISIONS electronics that I have never in 30 years of my shopping experience ever come across 4 lazy individuals all slacking on the job (none of my business, but what I saw, reflects what kind of leadership your store location presents) 3 who were very stoic and 2 (Brett and saved head man.) laying on the belittling behaviour towards paying (not repeating) customers.

I did want to mention I myself have apologized twice during this matter but never felt it was received by your staff. All I can say is, I am glad Best Buy is coming as I do all my business there and will never think as Visions as a possibility ever again. If we never use our warranty on our 46 inch Samsung (which I had purchased previously) and now the Pioneer Amp that your staff indirectly stuck me with, I would redeem at another location. Your staff needs a great deal of discipline or training on respect no matter the situation and I would suggest your district manager or people in charge visit the store t observe the staff sitting around or outside having a smoke 15 minutes into their shifts, that is a “vision” in itself.

Regards,

XXXXX

We purchased a car sterio yesterda(Sunday) my birhtday and before we bought it. I stressed to the manager of the department that I would need it insalled next Sunday or Monday. The only days that are available for me. He said if you puirchase the sterion right now, I will knock 20.00 dollars off. I said as long as I can have it installed on Sunday or Monday, he said" our installer does not work Sunday or Monday but I will see what I can do for you, I will work something out!" I made it very clear that these days were my only option. So I purchased the stereo. He said that he would get back to me in the morning when his installer arrived. 10am. I waited until 10:30 and had not received a call back, so I called the store. I spoke to another manager of the sterio department he spoke with the installer to see if he would come in for an hour or two on Sunday or Monday. he got back to me on the phone and said he won't come in, no way. So I asked to speak with the store mangaer. I explained the siuation to him, he put me on hold, come back to the phone and said No, our in staller won't come in.We are getting ready for our Christmas season and we are going to be busy. I said what has that got to do with anything. It is September and will take an hour to install it. He said no we can't do that. I asked him what ever happened to customer service. I took the stereo back and got a refund. When I got home I called head office. Spoke to the manager where I wa spoke to like a piece of crap even before I explained what happened, he was on the deffense before I began. Very arrogant and non caring. I told him I went to another car stereo place and they had no problem insatlling a new stereo on Monday. The manager of head office triedto convince me that the store manager does not know that there might be another comapny that would install the stero for me. I asked are you telling me that the store manager is not aware that might be a company out side Visions that might install a car stereo?I asked what kind of store manager would not know about this? When I spoke to the manager I was given no options. Very Very poor customer service. I will never shop there again.The have incompetent managers and they have Managers that allow their employees to waste customers time. I lost a few hour work today because I had to take the stereo back foir a refund. And NO they do not return calls. Once they make the sale, you automatically become invisible. What happened to good service and shops that back up their products and hire good staff that take some pride? I am a manager and have been for a long time. I go the extra mile to make those in need happy! Terrible service.

Saturday me and my other half Jeremy woke up early and went up to the Signal Hill location to see what deals were happening there as we were on the hunt for a new surround sound system. We came across a floor model Monster surround sound. The sales guy explained that this was a great system and it came with 4 towers, a sub and a centre speaker and he would sell it for $398.00. He said we could think about it and let him know. We continued on our quest and drove to the NE Visions. There we were greeted by Omar the sales man. He asked what we were looking for and how he could help. We told Omar that we were looking for a new surround system to go along with the Blue Ray we had just bought.
Omar showed us a few systems and none were really that great to us. We thanked Omar and told him that were going to go back to the Signal hill location and buy the Monster system that we had been offered for $398.00. Omar agreed that this was a crazy good deal and encouraged us to go back to that location and buy it right away. Omar said to us “hold on one second, I might be able to give you the same deal” So we waited, and then Omar came back and said, “great news, I can do it for $400.00 and it’s all brand new” We were amazed and thought this was the best new we had heard all weekend. It was explained to us by Omar that we would be needing a “good” amp to run this Monster system so he showed us a Onkyo amp that would be suffice.
We got to the till and paid DEBIT for the Monster system and Onkyo amp. We were told to drive around to the back and the system would get loaded into the car for us.
About 3 men loaded up our car one was named Ian. We drove home feeling awesome! I mean we got a great deal, Omar treated us AMAZING and I just couldn’t wait to recommend Omar at Visions to every person I knew.
When we got home and opened 1 set of the towers they were badly damaged on the outside and one had something lose in it. Since it was already late we decided to head to Visions in the morning and exchange the 2 damaged speakers.
Sunday November 28th, we load up the damaged speakers and drive back to the NE location. Our spirits are high and we are still looking forward to completing the setup of our new Monster surround sound.
We walk in and are greeted by a employee named Ross. We tell Ross that we were in yesterday, bought this system and 2 speakers need to be exchanged. Ross is happy to help and goes to check the back. Several minutes go by and while we are waiting Omar sees us and asks what’s going on and we quickly tell him that one set of towers is damaged, he says “good luck” and leaves. Ross comes from the back with Ian and a box in his hand. Ross said that he wants to open the box before we take it home just to make sure they are ok. He opens the box and these speakers are damaged as well (even worse than ours) Ross says there is one more set in the back and he’s going to check them out. Minutes go by and he comes back with bad news, they are also damaged. At this point Ross, Ian and another employee are there looking at the box of damaged speakers.
Ross explains that this is a discontinued product and he can only offer us the floor model speakers in exchange for our damaged ones. I tell Ross that this isn’t the best news as we did buy the system brand new and would really like to speakers to be replaced with the same.
Ross tells us that there are no other ones in Calgary and strongly suggested we look at the floor models. Reluctantly we head to the floor models. The models we are told have been on the floor for a year. They have minor chips in them and some scratches…. And did I mention they have been on the floor for a year? A year being pounded and abused by sale employees trying to sell them?
We say that although we aren’t happy with the offer we will settle with the used floor models. Suddenly we are surrounded by 3 warehouse workers some other employee and we are being asked questions that are really confusing. In a blink of an eye we are being told that we weren’t supposed to get 4 tower speakers because the Monster surround sound is sold only as a 3.1. We try to explain that we were told other wise and question why we would turn down the Signal Hill locations 5.1 offer to be sold a 3.1? No one wanted to listen. Suddenly we are being treated like thieves, Ian the warehouse worker is badgering us as to how many speakers we have and insisting we got 1 set to much, yet we were told we get 4 towers. Ian is insisting he put 4 boxes in our car and all we can do is give him a confused look because that is what was SUPPOSED to be there. Ian looks at us and says, “well I can check the cameras” at that moment everyone left except for one employee (I wish I could remember his name because he was confused like us) I called home and asked my brother if the other set of speakers are the same and he tells me yes. So I tell the NICE employee that yes, the set at home is the same, we got 4 towers like we were SUPPOSED to.
Ross comes back from the warehouse and now Farran is with him with Ian again too. Now we are being told flat out that we got 1 set to many and they won’t be replacing our damaged speakers. In a last ditch effort we explain that Signal Hill has told us it’s sold as a 5.1 and that’s what Omar was supposed to sell us. Shouting across the store Farran calls Omar over and Omar says that no, he didn’t tell us it came with 4 towers. I said, ok… so we should just return it and go back to Signal Hill and get what we are supposed to get. Omar says “go ahead, just return the [censor]ING stuff and get the [censor] out” he then turns and leaves.
I looked at Ross and said, “whoa! Is this really how you treat your customers?. Ross said NOTHING, but rather asks me to leave the store. I said I’m not leaving without what is mine. I said just give me back the BROKEN ones and we will leave.
Farran started to actually YELL at me saying the speakers were NOT ours and he wanted us out of the store. He was yelling at me so loud that a customer actually came up and said to him, “you better treat the lady proper”. I asked this customer if I could get his name and phone number to be a first hand witness to what was just going on. The customer didn’t even hesitate, he wrote his name and number on the back of Ross’ business card.
At this point Jeremy left the store to have a smoke because he was upset. He came back in time to see this customer giving me his phone number and I told Jeremy that the Farran had just been yelling at me. Jeremy was very upset to know some MAN (a MANGER at that) was just yelling me. Jeremy was upset so I brought him to the exit doors where he went and called to police.
I told Ross that I wanted the owners information or someone higher then himself. He actually told me NO. Then he asked me for HIS business card back in EXCHANGE for the GM’s card! I said I’m not giving this back to you, it has a witnesses phone number on it. Again Ross said to me, “give me back my card, leave the store and I will give you the GM’s card” I stood there is shock and once again I said I wasn’t leaving with out contact information. Ross caught Farran as he was passing and told him to grab Aaron’s card for me.
I got Aarons card and left the store. Jeremy told me that the police were on the way and that they said what we came INTO the store with, is what they would GET BACK for us.
Ross came outside and told us to leave the property. Then 2 more employees came to LOOK at us. We went and sat in our car because we were literally BULLIED there. Ian was pacing the front of the store and the parking lot as he smoked and flashed us dirty mean looks. Other employees poked their heads out the front doors.
About 10 minutes had gone by and we were on the phone with the manager from the Signal Hill location confirming that they still had the Monster surround sound. We had decided to return the system we bought at the NE location and buy the one from Signal hill when we seen Farran approaching our car. He asked for us to roll down the window, then he said to us that HE MADE A MISTAKE AND THAT MONSTER DOES SHIP THAT SYSTEM AS A 5.1. We were invited to take the floor models. With SHAME we walked back in that store and took what was RIGHTFULLY ours.
We cancelled the call to the police and went home in SHOCK!
While at home I called the 2 other Calgary locations and they BOTH confirmed to me that the Monster system ONLY comes as a 5.1. So after hearing this and having been told to [censor] OFF by your sales guy (Omar) and yelled at by the Manger (Farran) horribly intimidated by Ross and Ian, I called and asked to speak with Farran. Taylor (the receptionist) asked who was calling and I told her. She asked me to hold the line and when she came back on the phone she told me that Farran was on lunch for the next hour and to call back. I asked that he call me back when he could. Ross called me back and I told him we didn’t want the floor model speakers, after everything they had put us through we would like NEW speakers. I explained to him that the other stores confirmed that it’s sold ONLY as a 5.1 and he said this “they are wrong” (which brings me back to Farran already telling me that HE MADE A MISTAKE AND THAT THE MONSTER DOES SHIP AS A 5.1 - But then he told me he would call the Macleod Trail location and see if they would do the return for their set of towers. Ross asked if that was ok, I said yes, he said he would call me right back. 45 minutes went by and he still had not called me back so I called there. I asked for Ross and Farran took the call. I asked if he had heard anything thing and if Macleod Trail was going to do the exchange. He (in a raised voice that I have on tape) told me the other locations don’t have any and said he couldn’t give me the Macleod Trail ones anyways because then that location wouldn’t have a complete set to sell to the next people, I asked why no one called me back to tell me this and his reply was “you can ship them in YOURSELF and then he actually ended the call by transferring me to Taylor. Taylor came on the line and I asked what was going on, and why he put her on the phone. Taylor didn’t know. I thanked her and hung up. About 5 minutes later I called Taylor back and asked her why we were being treated like this. She said she didn’t know but asked me to tell her what was going on, so I did. Out of all the people in that Visions, she was the ONLY one who listened and talked to me with RESPECT. She checked some other stores, check the website and even apologised for the way we were treated. I asked Taylor, how was it that she was helping me more than the people who were supposed to be helping me. You need more people like Taylor and less people like Omar, Farran, Ross and Ian.
Your staff swore at us, yelled at us, intimidated us, bullied, forced us call the Police and left us feeling lost, upset, disgusted, confused, embarrassed, abused, ….. the list of emotions goes on. I can return your surround sound system….. but I would really like to return the above emotions that you gave us, can you do THAT for me? Sadly, I already know the answer.
Today after work I get to go home and see my (half) new surround sound system. I’m no longer excited about it; no longer take pleasure in even looking at it because the only thing I get from it now is the memories and feelings of stress and abuse. These memories will never go away.
On Sunday I left phone messages for Visions head office, Visions customer service and Global News.

This morning (November 29th 2010) I talked to Visions customer service. I told him that even if we wanted to return the system, we are actually too afraid and embarrassed to go back to that store. I stated that I’m happy Visions has an old address on file for me because I wouldn’t of been able to sleep otherwise thinking that your employees would come slash my tires or something…. Does this seem RIGHT to you? Is this the feelings I should be having?

Spoke with Jamie the customer service manager who said this: "I don't have time for high school drama" and refused to listen to anything more.

Is this FOR REAL?
Calgary Alberta - North East Visions

Absolute worst customer service anywhere! First of all, I purchased (what I thought was) a Logitech wireless keyboard and mouse combo. When I arrived home some two hours away, I found the package contained an old Hewlett Packard PS2 keyboard and nothing else! I emailed the store manager to inform him of what happened and that I would be back in Edmonton in a few days. He replied that he was sorry for the "misunderstanding" and that they would take care of it when I returned! Upon arrival, I was appalled to see the extent to which they would go to discourage the return of this item. The staff seen me place the box with receipt onto the counter...but chose to ignore me and spend twenty minutes doting over another customer who was trying to pay for an item using multiple payment methods...unfortunately, the til was very confused! This ignorance, in and of itself, is unacceptable...but it gets worse! I show a staff member the used keyboard in the box and he asks "whats the problem"? Incredible! I grab the PS2 chord and say "you've sold me and old used keyboard"! He looks at the chord and exclaims "well wireless keyboards need power too"! Ultra incredible! I said "yes they do, they're called batteries"! Again I ask for my refund and was told only the manager can do refunds. I waited quite awhile and was told the manager is on the phone but would be with me shortly! After about 45 minutes I actually stuck my head into the managers office and explained my purpose and told him I have a doctors appointment to go to. He showed his concern by spending another 30 minutes on the phone! Meanwhile, the three stooges act continued. The incompetent employee who sold me the keyboard in the first place comes over to add his vast wisdom toward the situation. "It's no-body's fault...not your fault...not my fault" he exclaims! Hold on Sherlock! It is somebodies fault and I would appreciate it if you would leave me off that list! He then decides to try and scold me but was unsuccessful as I diplomatically to him where to go :>) He walked off (goon)! Finally, after 68 minutes and no sign of the manager, Darren Stocks, the initial employee who proclaimed only the manager could execute refunds, comes out of the managers and makes a slow stroll around the store, glancing back to see if I was still there. Hello...still here! He comes over and says the manager is busy and that he would go ahead and credit back my MasterCard. WOW...thought only the manager could do that (hypocrite). In summary, this store is by far the lowest when it comes to customer service and staff integrity! Stay away and let them sink into the oblivion of which they are so deserving! P.S. Told my Doctor why I was late...he said he and his family do not shop at Visions and likely never will! You see, one bad apple can spoil the punch! Live long and shop smart!
Remember, Visions Electronics, [protected] st, Edmonton, Alberta...stay away!
JP

Bought a 3-D TV from Visions, prepaid for TV and glasses and waited for over 2 months to get 4 pair of glasses and only ended up with 2 pair and got a refund for two pair, what a waste of time and only two people can watch A 3d movie at once.Should have taken all the stuff back at that point. Later went to yet another visions store to purchase a bulb for a projector i bought a year earlier and the guy said it was ordered and it would take about 3 weeks, went back 3 weeks later to find the bulb had not been ordered and they wanted me to prepay for the bulb and I told them about my prior experience with the other store and they didn't care and said this is our policy and even when I called their head office they hid behind their lame policy and didnt seem at all interested in providing any customer service. I called another elctronics place and they took my order and said it would be here in 5 days and i didnt have to prepay for the part, now thats customer service or just using commom sense that doesn't seem to excist at VisionsI am done with ever shopping at any visions store in regina or anywhere else for that matter.

Kevin Lorenz

This is the email I have sent to Visions Customer Service. I am so ###ing fed up with this ###. I happened to buy a bad product. As a result of that, I am cursed with this piece of ### laptop that they will offer me zero support for.

To Whom it May Concern:

One month ago, I broke the seal on the box of my new laptop and that has been one of the worst decisions that I ever made. I should have taken it back then and had my money returned to me. I have dealt with the Assistant Manager of the Prince George store, Adam Klassen has been tremendously unhelpful every step of the way. 

Two days after I opened my computer, the Wi-Fi started dropping randomly. I took it back and exchanged it for a new one. Then, my computer completely froze during updates, so I took it back. It sat at a “Please Wait” screen for two whole days. Imagine not being able to work for two days as a result of your brand new computer.  Adam reset it. He clearly did not know what he was doing, as he erased all of my information without knowing that he did it. 

Then, my Wi-Fi started dropping again. I took it back, just today, and Adam told me he “couldn't find the problem [I was] having”. I am frustrated to the point of tears, at this time. I told him that I want my money back. Yet, I was met with nothing but “I can't”.

There was no suggestion of alternatives or any attempt to be actually helpful. Despite all of the times he declared 'I understand', he was apathetic to my plight. He didn't really care. He didn't really understand. He was absolutely no help, which was surprising, considering he was dealing with a customer in tears.

I have never had such a horrible customer experience with a product OR with an Assistant Manager. He did nothing to actually help me. When I walked out, he simply boxed up my computer. The only thing he achieved, was to bring me to tears.

This product is inherently flawed. I have done my research; which I apparently did too late. It has problems with Wi-Fi cards. Probably as a result of cheap parts. Freezing during updates can be a sign of a failing harddrive. These are fundamental problems with this laptop. These problems will never be fixed by getting a new one or sending it back to the factory. It is a problem with the computer. Yet, I am cursed to have this laptop all because I opened the package.

Sure, I can send it away. All to have them put in the same Wi-Fi chip and be without my computer for months on end. What kind of godawful customer experience is this? I open a package, therefore I will have a product that does not work properly AND I have no options to actually get out of this horrible cycle?!

The only solution suggested by Adam was to send it back. Oh, great. So now I'm the only one paying the price. I have to wait for months for something that may not even come back fixed. I have to live without my means of earning a living because I just bought the wrong product. A product that was described as 'top of the line' by the salesperson.

I have 'invested' over $900 into a computer and extended warranty that is more of a ball-and-chain than an actual benefit to my life.

I want my money back. I want to get rid of this awful product. I want out of this horrible dance that I am doing with Visions. I would have had better customer experience from ANY other store in Prince George. I would have had a better experience had I bought it off the internet. As a Canadian company, this behaviour is atrocious. You should be ashamed of yourselves.

If there is not progress on my case, I have no problems putting this experience all over your social media pages.

Product: Acer Aspire V5-572-6872
Store: Prince George, BC
Purchase Date: September 24, 2013

In frustration,

E

This is totally ridiculous. .I cannot get the refund for taking the dvd/vcr combo. because it does not work with tv . I'm filing against this company

I am frustrated with Visions also. My husband and I bought a 51" Samsung Plasma 3D TV December 2011. October of 2013, we had a problem with the capacitors. We had bought extended warranty so the capacitors problem was fixed. December 31, 2013, my daughter and I were watching a movie. We had to leave the living room, and once we got back, the TV looked like it was off, but the volume was on. I tried turning it on and off, and nothing happened. The red light on the bottom left side of the TV kept lighting on and off. When my husband and I got home, I told him that I couldn't turn on the TV, he tried helping me, and then noticed a crack on the TV like a star shaped crack. It was internally as when we touched the tv, we couldn't feel any scratch. We called Visions since we still have warranty, and they told us to call the repair store that deals with Visions warranties. I called them and they told me the warranty is void because it is physical damage. I told them it was not as the TV was working just fine. I talked to Visions also and they told me that the TV is old...2 years old is old? I don't think so. They also said that the tv has physical damage. I told them if it was physical damage, we would be able to feel it. They provided me with another number to call to send a technician to look at it. I have been researching this problem and it seems that I'm not the only one with this issue. The TV keeps trying to turn on and off by itself now. I am beyond mad. I will never be shopping from Visions EVER again.

Well... I wish I had found this site before buying. I tried to return a car stereo/DVD today within their 15 day 100% Satisfaction Guarantee return policy as the USB input started freezing my phone. I was told that because I had installed the stereo and then the issue occurred (even after a week of use) that it was exempt from the 15 day return?!... What? And on top of it the kid who sold me the stereo left a note on the computer that it was a non-refundable sale... They are still selling them on their website, it is not clearance item, no where on my receipt is it noted nor was I told it was non-refundable... If I had been told I would not have bought it!
I bought a stereo from a work friend (Christmas present he was not going to use) thinking there would be no issue with a 100% Satisfaction policy...

What a ### outfit this is. I have not shopped there for over 20 years and for some unknown reason thought I would try them again... Now I am out $368.00 for NO REASON! NEVER EVER AGAIN!

Visions Electronics is a total rip off. Our 60 inch tv we bought, was not working properly... we brought it back within 3 days. And it got ugly and we had to fight to get our money back..The manager called us liars. The manager wanted us to bring the tv back home so he could come by and see what the problem was... but when we phoned within 24 hours to tell visions that the tv was not working properly... We were told to phone samsung... No help offered... The manager is a greedy A**H that will not listen.. Tried to tell us the 100% guarantee wasnt good enough. He tried to tell us we had to pay 15% restocking fee BECAUSE they kept our box that the tv came in.. Seriously.. wanted us to pay $200 and some bucks for a box that they kept... dont bother trying to phone head office and file a complaint because they back their lying store managers
NO CUSTOMER SERVICE WHAT SO EVER--all about ripping people off... YELL people Make a Scene it is the only way you will get you money back...
We had real customer service at Andres with a fellow that used to work at Visions.. he quit because of the lies and bulls**t the manager was doing Bad Bad Bad... Never shop at Visions... they dont back their policies.. they dont have customer service... and they lie... sc**bag outfit is right

Visions is a total ripoff. We had a job quoted from them for a whole home automation package. Now 2 years later, we are still fighting for them to come out to finish the job. They claim it was under quoted by the first installer so they won't come back out to finish until we prepay for additional items. What a scam!

Vision Electronice is the worst place to buy anything. Thier Managers and Sales guy shows ton of attitude . I was treated very badly at Regina SK store by the manager named Geofferey Breuer.I bought a car remorte started from them and i have an installaction date today. But unfortunately i met with an accident. My car was in service station for 1 week. I called them on the installation day but no body picked up the phone. I went to the store on my installation day at around 3.30 and explain the situation and ask them if they can return the remorte started but they treated me like i am a big criminal and did a big mistake.

They were not giving me my money back and after that they said they can do it but they charge hald of the labour fees. That was so frustating reply

The guy continously argued with me for 1 hour and i said ok i dont want to pay this much big amount lets have that installed but they changed thier mind and told me now they will charge me 50$ for resheduling the installation date.

The manager was keep on shouting at me and want me to go out of the store and talk to head office but then he said he can decreas the amount but will stiill charge me 25$

I told him that this is not the good customer service but he told me he dont care.

I will never go to Vision in my life again and will forward this to all my family and friends.

Please forward this message to every body so that people know that customers are not important for Vision Electronices

you came in the day of the installation to cancel the installation.

They had already booked a technician for that slot. most places might give a refund if advised 24 hours prior to the appointment but NOT day of.

if you had the accident, a week prior, you should have called and left a message indicating this.

The same is done for music lessons and so forth

I have send money to this company and they rip me of do not do busneses in alibabas.com there is no garanties for you

I wish I had taken comments posted here seriously. I had a recent transaction with Visions in August 2016. Visions did live up to the reputation that people here mentioned. From my experience & IMO, Visions' words are like fart and mean nothing; I would not trust Visions' advertisements ever again.

I purchased a Nikon camera + lens kit from Visions. The price dropped within less than 60 days. (If you count the slow shipping time, it had been even less than 30 days from when I received the kit.) Guess what! Visions refused to match Amazon's lower price; Amazon even has a free 2-day shipping (now free 1-day shipping for certain cities) for its Prime members. Personally, I would stick to Amazon, Best Buy, Costco, or other reputable sellers from now. I found my experience with Visions unpleasant; I felt duped. I ended paying about $200 more at Visions. So much for "Visions Rewards members are eligible for 60 Days price protection on their purchases". Visions doesn't mean it.

I encourage people who had bad experience with Visions to share their experience on BBB website -- as that website gets a lot more traffic than this one. http://www.bbb.org/calgary/business-reviews/home-electronics/visions-electronics-ltd-ho-in-calgary-ab-24651

Don't expect the same level of customer service that you would get from Best Buy, Amazon, or Costco. From my experience & IMO, once they get your money, don't expect any kind of service afterward.

From my experience and reading the comments, it seems that Visions' customer service is equally bad either in-store or online.

Please share your experience at BBB website, google for BBB & Visions Electronics Ltd.( HO). You can file a complaint, write a customer review, or do both.

Don't do business with Visions, They sell TVs that have been returned and Repacked. When you have the TV home for less then 2 hours because when you pull it out of the box, the screen is clearly damaged and try to return it you get a huge run around. Call the rep say that the tampered tv in the box was originally shipped to visions and they are going to get the supplier to find out witch one. Then a week after, nothing has been resolved so they make up stories about how the TV is from another company and has been tampered with, when the other company doesn't even sell the TV Brand in Canada. Then they will argue with you saying that company does. Best Buy in Canada does not sell Hisense they only sell Hisense in the US. They sell Sharp witch Hisense owns. But I dont know how a person could change the programming in a sharp TV to make the Screen say Hisense. Classy Visions, Im offended to call you a Canadian company.

I agree completely with the "buyer beware" warning with regard to Visions Electronics. My brother bought a new 50 inch television from the Grande Prairie store before Christmas and it didn't work. He took it back to either be repaired or exchanged and they claimed that he had damaged it himself, so tough luck. In the past, I have purchased quite a few different things from Visions with no problems, but they won't get another cent from me or any other person that I have any influence over. By my calculations, they have lost over $3000 in potential sales just in the past week from my immediate family, and I've only begun to work against them. Take note Visions, in the computer age, bad reputations get worse at the speed of light!

Judy Shaw

We go in to the Regina Rochdale location. Tell the "expert" at the car stereo desk we are only looking for the entry level deck. Doesn't matter what brand. It's to go into a car almost as old as him. He repeats what we said, so we're thinking he understands what we need. Then within 5 minutes, he upgrades us not once, but twice to one of their most expensive decks. WTF just happened. We find out after we left the store he lied about giving us a deal. We checked online and the decks he quoted were on sale. So no Visions, we were not getting a deal as you claimed. We lost all trust in him and Visions and will not be spending any of our money at this store.

In 2015 I paid Visions to install an Alpine single DIN stereo in my 2005 Tundra truck. They told me I needed a module/harness installed to interact with the truck’s amplifier/sounds, so I paid the extra $60+ dollars for this as part of the installation. The first problem occurred when they gave it back to me, because the sound was pathetic. Before leaving the lot, I walked right back in and their installer showed me that they hadn’t done anything to set up the sound. They corrected this somewhat, but I was told by a reputable stereo installer that they had put in the wrong module for my truck’s stereo and that the module’s volume hadn’t been set up to adequately amplify the Alpine stereo. The lack of volume was an issue for me the whole time I used the Alpine stereo.

Next problem was that I used the stereo for only a couple of weeks before the sound cut out. Taking it back to Visions, their installers asked me to bring back the original OEM stereo. They swapped it in and it worked. Now when they put the Alpine back in it now worked again. They informed me that I needed to keep the OEM stereo in case it reoccured and showed me how to swap it in and out to reset the amplifier. I had to do this 4 times since 2015. Two weeks ago I had to swap it in again, but this time the Alpine unit didn’t work correctly for some reason.
I took the truck and stereos (OEM and Alpine) to Krank’D Car Audio to have it fixed. Here they told me about Visions having installed the wrong module (for a truck with a JBL system, which I didn’t have). Krank’D put in a different brand module/harness and bypassed the truck’s amplifier, giving a much better sound experience. They also said that they guaranteed their work well beyond any warranty and take pride in it. I will NEVER buy from Visions again!

i bought brand new Tv on lineand received open box remote was open screws missing to install Tv.
Screen cover was missing and i want to return it but same run around
Customer service does not return email.
Store manager saying he is trying to find solution ?
Customer service is very bad do not have courtesy to return email after few days.

ZERO after sales service - I purchased a TV and speaker set. The speakers would not work. I contacted Visions and they told me that I have to go to the speaker manufacturer, they would not take them back or switch them out. The manufacturer (Monster) would not respond to emails, web inquiries or phone calls.
The "customer service" girl at Visions was clueless and basically could only read from a script.
Visions will NEVER see my money again, absolutely a joke of a business

The grande prairie manager is no help, he sold the the wrong tv and cannot help us at all visions is the worst place to go the staff only care about make money for them self and not helping customer. I will never buy from there again. And I sure will let everyone know not to buy from them again.

Very very very scam company they don't tell you if you unsubscribe to their spam newsletter your warranty can be void by only stop them from scamming you they scam you instead I can't believe suck big name have the worst reviews I ever seen on every platform stay away from this company they're totally scam read thier reviews on most platform don't buy anything from them otherwise you'll regret 100% I call them and management told me we don't honor the warranty because you unsubscribe even by mistake or for any reason you unsubscribe to our spam newsletter boom your warranty gone this is the most modern scam I ever seen

Visions Electronics Extended Warranty.

Mid Nov 2022 Visions Electronics sold me $149.99 Extended warranty. Visions' manger told me that if you don’t use the warranty, we will refund you $149.99 store credit. The warranty comes free at the end.

Early Dec 2022 I returned the product, Visions told me that now the price has been dropped and your warranty is $99.99.

Visions simply charged me $50 on warranty as restocking fee. (The receipt does exist as a proof-names deleted)

Visions Extended warranty is not free. Credit card’s extended warranty or buying real warranty from the market are better options.

They are scammers, please beware, I ordered new Airpods Pro 2 and the box was sealed but the case is damaged and the airpods were activated 3 months ago. Please beware.