Visions Electronics
Reviews and Complaints

Tv was purchased i did not get extended warranty because i was not told and I did not remember. Unfortunately after 30day the TV is not working. I went back i was told I should contact the manufacturer myself and the manufacturer is not in existence anymore. I went back after a long time ,I was told to bring it .As an writing this the TV has been euth then since January 2022 this year. My money was not returned, it was not fixed, the TV is with them. I don't have TV in my house we can play game or watch TV. I don't know what to do.

This company can care less about customers they are lying about their warranty programs and rebates. A majority of the employees could care less about actually helping a customer. I have gone back there 4 times about receiving my extended warranty and every time I have been given some B.S. story. Head Office could careless about your concerns. I remember the days when they were a company that you would have a good retail experience but this company has thrown them out the door. I would recommend no one should ever purchase anything from Visions!

BE AWARE of VISIONS WARRANTIES

I purchased a LG OLED 65" TV in 2018. Before I did the deal I asked the salesman about 'burn in' problems that OLEDs tend to have. He advised that I should buy the Visions extended warrantee and this would cover me against burn in. I took his advice and purchased the ext 5 year warranty at a significant cost of $799. The TV now has serious burn in from normal tv use and I lodged a claim on the warranty. Weeks later after having to chase Visions for an update, Visions inform me that 'burn in' is not covered and that I should have read their ext warranty policy that is detailed on the back of the purchase receipt.

It is simply bad and unethical business practice to have a salesman say you are covered and then be expected to read the policy on the back of the purchase receipt which you can only do AFTER paying.

Of course, no one in the store even points out that the policy is on the receipt or hands you anything to read upfront prior to purchase.

As a customer I relied on the salesman to provide accurate information about their products and be truthful about their warranties.

I have repeatedly approached Visions for an adequate resolution and they are not prepared to do anything except to offer a minor discount off another TV. Cost to me about $2500. It is interesting to note that bestbuy offer a warranty that does truly cover burn in at a far better price. Now apparently they will also charge a call out fee for the tech that checked the TV.

In 2018 I purchased a LG OLED 65" TV from Visions North Vancouver. Prior to purchase I enquired about the risk of 'burn in' as I had read about this being a problem with OLED TV's. The salesman advised me to purchase their Visions Extended warranty as this would cover me against 'burn in'. At no time was any actual policy or conditions of this warranty shown to me prior to the purchase nor were there any signs posted about it in store. I the proceeded and purchased the TV and warranty. The warranty is also very expensive compared to any other store. Now 4 years later I have severe burn in as diagnosed by Universal Repairs who are Visions repair provider. Visions now refuse to honor what the extended warranty as their policy apparently excludes 'Burn in' y sold me. Visions corporate tell me I should have read the back of my receipt where the warranty conditions are detailed. No one ever told me this before until now. How can it be good business practice to have a policy only available to the customer AFTER purchase and it is in extremely small print. The salesman sold me the warranty on the basis it would cover 'burn in' and I assume he was trained properly by Visions. Visions are exploiting poor business practice and quite frankly deceiving customers. All I want is my TV repairs as sold to me.

Hello

I am a owner of a salon

I bought a Samsung dryer with extended warranty

I paid almost $600 extra for extended warranty,

2 times earlier I called for repairs, they given the excuse it's covid time,,we r having problems to send technicians ,then I fixed it on my own expense,didn't get any warranty benefits

Now 3rd time when I asked for repair.they sent a technician after 3 weeks of calling,,n he check it and told.me we gonna take 3-4 weeks to take a decision whether it's gonna b repairable or we gonna issue the new one to us,

Now after when i call after 7th weeks,did u guys taking any actions,?now they refused to repair it,giving some fake excuses, that I hv not taken the good care of dryer,,so we can't repair it,,is this is the extended warranty? Either I want my money back for insurance I paid,,or get my dryer fixed plz,

Thanks

Vision television Update

Electricians had taken my tv and I’ve had problems with it for a long time. Within the year. Eventually then it just blew out on me and didn’t turn on.

The technicians had taken my tv. Said it was open boxed and said they will speak to head office vision what to do.

I said I didn’t pay for an open box, I paid for a brand new one. Then they said they will get back to me.

Did not hear from them for a while and I end up emailing them. That’s when they said they are ordering the parts etc

After that I didn’t trust the process and tv.

I want my tv to be replaced with the same model brand new or something near it.

Or I want my credit back for the tv.

They called me up saying it’s fixed and I said I don’t want it if it’s not brand new. They said they will keep it in storage for $3 a day. I said I won’t be paying that. Deal with it.

Next day I hear vision has my tv.

So the technicians lied to me.

You guys are messing me around and I’m not stupid. Speaking rudely to me when I’ve just told them and repeated the situation to them every single time.

New stories keeps getting added

And visions said I have until end of April to pick UP my tv that was on warranty

Why should a customer take fault at the lack of communication between the staff visions and the technicians

Spoke to louee and Marc (general sales manager) at Langley #4th April 2022

They said head office will call me

Apparently Louee didn’t tell Marc. So he just got told today.

Today is the 19th of June and my tv has been taken since early January

Have no heard back and gotten any calls from Vision. I feel Mocked and disrespected to how I have been treated as a customer. It’s a shock to have been going through this. Over 6 months without a tv

I have been a very good Visions customer out of Red Deer, Alberta Canada till today. Today I called in to inquire about stock on an item. I told Ian who was calling and I was told to contact someone else from a Calgary store. He likely didn’t want to deal with me because I have bought other items from other stores due to cheaper pricing.

On May 12th, 22, I stopped by the local visions store to inquire as to why my Vipar remote was not locking or unlocking my doors on my 2004 f-250 superduty truck. I stated to Blaine that the remote still started the truck and you could tell that when the door lock/ unlock was pressed on the remote, you could hear the door motor attemp to unlock or lock the door. Blaine went and talked to the car, audio installer and then came back to me, stating I needed to make an appointment with the installer, so he could take a look at it. Blaine set the appointment for Tuesday, May 17th,22 at 9am. As Blaine was typing in the info for my appointment onto his computer, he then states that I needed to prepay for my appointment. I stated I had never heard of that before, especially with no service rendered or an explanation as to what I was prepaying for. To me, I was just getting the car/ audio guys opinion and then go forward from there. So, please review the attached reciept from Blaine. Item: in custom 8 at 6.10 for a charge of $48.80. Install surcharge of 8 at.20 for$1.60, 08 carparts of 1 at$5.00 for a total cost of me paying a total of $58.17. For what exactly?, an opinion?. I certainly didnot receive any, parts, warranty. Was just looking for an opinion and guidance moving forward period. I arrived at the car, audio install bay at 8:55am on Tuesday May 17th. The visions audio install tech showed up at 9:am. Came over to me, asked me to park over to the side in the parking lot, and he would come over when he was ready for me. There was also another car there waiting for service. At 9:05am the srvice guy came up to my vehicle. Gave him my keys, told him my concerns about my remote. He tried the lock, unlock on the remote on the doors and stated the doors needed new ford dealer remotes or after market remotes to fit my year of truck. Stated it was not the remote, but the truck door remotes. He stated to check at Napa auto parts, silver automotive, value parts or Rock Auto. He stated that I could take off the door panels and install them myself. I asked if he could write down as to where I could pick up the parts. He told me to come into his shop. Typed in Rock Auto parts on his laptop and stated to look there. I wrote it down and I returned to my truck to leave. The time was 9:14. A total time since I received service of 9 minutes. So please explain to me where the $58.17 in parts and service comes into play here. I feel like I have been conned by prepaying for something I never received. I would like my money back and an explaination as to why they made me prepay?, why I was charged for parts I never received?, charged a warranty fee and an install fee. I surely shouldn't be charged for an opinion and 9 minutes of total time, just to get an opinion.

May 4, 2022 I purchased a portable air conditioner from the Visions online store. Free delivery "to the threshold" of my dwelling is included in the sale. About a day later I receive a notice that my order has shipped.

On May 9th I receive a notice from Canada Post that the package would be delivered on May 10th by 5:00 pm. About an hour later I receive another notice from Canada Post saying the package will be delivered on May 9th. After 5 minutes I get a notification that Canada Post tried to deliver it but nobody was home. This was a complete lie because I was in fact home, and at the front door collecting my mail at the time that Canada Post says the delivery was attempted. As well, the card that was supposedly left at 12:16 pm showed up in my mailbox at 4:30 pm.

Canada Post customer service informs me that they do not deliver parcels requiring a signature. They only pick them up from Visions and take them to a post office.

When I contact Visions they lie to me, saying that Canada Post tried 2 times to deliver the package, even though the tracking information does not show a 2nd attempt at all. When pressed, the Visions rep finally slips up and says they use Canada Post because it is cheaper to have the package dropped at a post office and make the customer pick it up when "free delivery" is included in the sale. Basically they feel it is okay to lie to get the sale, but there is ZERO intent to follow through.

I have a heart condition and a small car. Delivery was specifically choosen because it is extremely inconvenient and extremely difficult for me to pick up something this size. I am now out $650 for the purchase and either have to pay someone else to pick it up and deliver it, or wait 2 months for Visions to finally refund the item if it is returned to sender.

Last purchase from Visions ever.

Online Purchased Hitachi Tv Jul.12.2020,came with extended warranty. Very poor quality picture now, Visions supplied me with a warranty service provider that did not service my area and did not service Hitachi products. Asked if they had a warranty service provider in my area of Ontario, they said no .Now they want me to drive 1 hour to bring the TV to a Visions Electronics store. It is not my responsibility to bring the TV to a store to get warrantied. Supplying a warranty service provider that makes house calls is Visions responsibility .

I purchased a TV for 2687$, that has now turned into 3675$. The sales team told me I had 24 months do not pay until 2022.

For whatever reason, I was signed up for finance on a 12 month plan. The balance of the interest I now owe.

While mistakes do happen, Visions we not willing to accept I was told 24 months, because they had a contract at 12 months + 2 months essentially without payment.

I am now stuck with the bill, no remorse. A mistake was made by the sales team of Kitchener Visions, and I will never be purchasing from them again. This added interest is not coming out of my families mouths because they wanted to make a sale, and didn't check/explain or review that it was 24 months. They had to do some overriding, there was some fast key tactics that occurred.

My complaint is related to the wrong information provided to me by Kulwinder Singh, who represented to be the store manager when I purchased my TV from the store on September 3, 2020. When I bought the TV I also got the 2 years extended warranty for my TV, and I was informed that it covers everything and is exactly like the initial 1st year warranty and the only difference is that during the first year Samsung provides the services and for the second year Visions Electronics provide the services.

Since I had recently moved from India, I categorically asked Kulwinder if all the accessories like remote etc/ are included as in India they are covered only for 6 months and if they are not I was open to purchase from Costco which was right across the street. However, he assured me that it is covered and the services of Visions is in fact better than Costco, when it comes to claiming the warranty.

It is now on February 19, 2022, when I raised the claim for my remote I called the Heartland store and I was informed that the remote is not covered. However, upon telling my conversation with Kulwinder at the time of purchase, I was told that Kulwinder is now store manager of Dundas street and I can check with him. When I spoke to him on Saturday, February 19, 2022, he mentioned that remote is covered and he will get back to me. But when I called him back today, i.e., on February 22, 2022, he has a totally different tone of talking and he said that remote is not covered and if he said that it is covered at the moment he can only apologize.

Do not buy anything from this company worst service I have ever experienced. The worst part of all of it was in trying to sort out the warranty for a tv I bought from them the manager told me I was a dumb f-ing idiot who should go back to my own country if I couldn't understand how things worked in Canada, just astonished at how visions Canada conducts bussiness

I searched online and after visiting multiple sites, I placed an order for the product from Vision Electronics. I received the product and opened the box only to discover that the product although identical in appearance would not fit the DJI drone. I placed it back in the box and contacted customer support. After a few email messages, I was told that the product cannot be returned as it's DJI and as such if the product is opened then providing an RMA is out of the question. I understand DJI having a strict return policy but this is ridiculous. This is neither an electronic nor mechanical device. It's merely a plastic piece that provides protection for the drone in the event of an accidental collision. My issue is that they made a product and labeled the box so as to clearly cause a great deal of confusion. When it became clear that this was not going to be resolved amicably, I visited a local Bestbuy and purchased the correct product. While at the store, I spoke with the customer service representatives who informed me that this confusion is common with this accessory and informed me that they would have taken it back (box open or not) without any fuss whatsoever. I mentioned that according to Vision Electronics, accepting back DJI product that has been opened is not permitted. The reply from Bestbuy was that this is applicable for electronic and mechanical products but this is another matter and would not be subject to this rule. Regrettably, the last words to be uttered by the customer rep was caveat emptor when dealing with firms with questionable return policies. Just to be clear, I sent an image from the DJI store on Amazon which states that this product does work on the Mavic Mini 2 so this only compounded the confusion. (photos provided). I fully understand that I would have had to pay for the freight charge and price difference for the proper model but instead, I'm forced to keep something that is useless.

My tv developed bad pixels and the back light started to go. I contacted visions about it they sent it to video refit. The tv came back almost half month later they only repaired the back light and said they changed the screen and motherboard the screen still had dead pixels every were same spots.i contacted the store where I got it and manager was no help the guy that answered the phone was very rude and hung up I contacted visions complaints department and the lady was very rude wouldn't let me talk and kept say she had no time cause she had a appointment I still with out my tv going on almost a month

took to visions they sent me to japan electronics edmonton its been almost three weeks. japan says to contact visions as they cannot fix it

invoice #is02215022129

Today (Nov 21, 2021) around noon I called this store about a dryer as to my understanding that if a flyer is shown from another competitors that vision would beat the price with price match or 15% off the price listed. Spoke with a women to inquire was told this was above her paid and she transferred me to another associate on the floor. I again explained everything in what I was looking for and had sent a picture of the flyer. The male associate kept insisting that it was the wrong price I was looking at being frustrated with this situation to finally just being told by this sale associate "just buy from trail then.." I have never had a retail person tell me to just go to another store for my purchase.. again more frustration for myself to finally just being done asked for this male associates name to which I was laughed at and told "I'm not giving you my name..your use of language I don't have to." Again I asked for his name refused me again asked for the manager still nothing being done. I hung up and called the same store again got the same women from earlier. I again explained to her I was the same guy inquiring about the dryer and asked her for the name of the sale associate that she had transferred me to as I'm making a complaint she also did not answer my question " of I don't know" to finally being transfer to the store manager. To which he told me his name is "mark and that's all I need to know" and "the store will know mark" why am I met with such hostile I'm the customer inquiring about a dryer with a flyer showing the price for another store to see if you match or 15% lower like the ad says and I get the go around. We'll Mark very unprofessional indeed protecting an employee like that who laughs at customers frustrations and then tells them to buy from your competitors what kind of store are you running here? Very rude and unprofessional will never be shopping at this location again. No one should be treated the way I have been today.

I have bought a Washer/Dryer pack from Visions for 3000 before
tax on the 9th of October 2021 and was promised a delivery of 2-
4 weeks maximum but until now no contacts no product received,
the Sales person was promised to contact me if my shipping is
delayed but never did, I contacted them about a week ago, he
passed me to an other agent and inform me that they will contact
me Monday 8th 2021 but until now no communication.