Menu
For Business Write a review File a complaint
CB Passport Services VitalChek paid, but received no certificate
VitalChek

VitalChek review: paid, but received no certificate 18

C
Author of the review
4:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On January 4, 2010, I ordered a birth certificate for my aunt, who is 73 years old. She had a hard time obtaining an ID without a birth certificate, and she could not get a birth certificate without an ID. So we were really looking for other options. The people at the Health Dept. gave us this number to call at Vital Check, I paid $50.00 for what I though would be a birth certificate with two copies. Instead, the UPS man brought us paperwork, showing the documents we would need to obtain a birth certificate at the Vital statistics office on Bull St. in Columbia, SC. They did not send no money back!

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

18 comments
Add a comment
V
V
VitalChek.com
Brentwood, US
Jan 11, 2010 10:24 am EST

Dear Customer,

VitalChek can help. Please visit the link below and send us a message with the details of your order and we will respond to resolve the situation with your order.

https://vitalchek-solutions.custhelp.com/cgi-bin/vitalchek_solutions.cfg/php/enduser/home.php?

B
B
Bernice Hamilton
Aberdeen, US
Jan 27, 2010 5:05 pm EST

I need a1-800 phone number so I can talk to someone about this I have n't got a fax machine thank You Bernice Hamilton Order number is [protected]/Pin 513977

B
B
Bernice Hamilton
Aberdeen, US
Jan 27, 2010 5:15 pm EST

I need a 1- 800 phone number to see about my Birth Certificate so I can get it back as soon as possible Thank you so much Bernice Hamilton Order Number is [protected]/ Pin513977

G
G
geraldine spector
staten island, US
Feb 17, 2010 8:17 pm EST

i need an telephone number to speak to someone .i do not have a fax machine.geraldine spector

ordee num.[protected]/pin491167

G
G
geraldine spector
staten island, US
Feb 17, 2010 8:19 pm EST

i need information

G
G
geraldine spector
staten island, US
Feb 17, 2010 8:21 pm EST

cannot find the original order in computer

M
M
Marilyn Butterfield
Wichita, US
Apr 19, 2010 11:46 am EDT

On 2/27/10 I placed an order for my marriage certificate. I recieved it on 3/4/10. I printed out my order, and charged the fee to my Mastercard. The charge was...
Agency Fee...$15.00
Vitalchek Shipping7Handling Fee...$11.oo
Total...$26.00

When I recieved my Mastercard statement the $26.00 was charged but there was also a
charge for $12.00 VCN*Ancestry Com Hermitage TN, which was not on my printout. I would like to know what this is for and if it isn't a valid charge I would like it taken off of my statement. Thank you

Marilyn Butterfield
905 N Spaulding
Wichita Ks 67203
[protected]

M
M
Marilyn Butterfield
Wichita, US
Apr 19, 2010 11:50 am EDT

order # is 90B6RLDEH0999NLPEFR5VQAEL2

M
M
Marilyn Butterfield
Wichita, US
Apr 19, 2010 11:54 am EDT

order# is 90B6RLDEH0999 NLPEFR5VQAEL2

Marilyn Butterfield
905 N Spaulding
Wichita KS 67203
[protected]

R
R
Rachel Flores
Bakersfield, US
Jul 29, 2011 2:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On July 18, 2011 I requested a copy of my birth certificate, I paid $46.50 online. Due to my understanding I didn't recieve it within the days stated 2-3 days Fedex because I needed more information completed an I.D. or letter nortorized from a relative. The reason why I need my birth certificate is to be able to issue me a photo I.D. I tried in 2008 to obtain a birth certificate also getting alot of problems. I called The Department of Health in Phoenix, Az to see how I could obtain my birth certificate thats the City and State I was born in I sent them a money order also of $20.00. Due to these circumstances do I get my money back? I no longer need the order I submitted. I read where I am not able to get my money reembursed.

Thank you

Rachel Flores
floresrachel74@yah00.com
66d1-565-4955

A
A
Angela Hicks-Hickman
Hartford, US
Nov 26, 2011 2:45 pm EST

Hi Good Morning, My name is Angela Hicks-Hickman and I snet in on the behave of my daughter Danielle Rene" Hicks to recieve her Birth Certificate. I had faxed over to Vital Chek a copy of my Non-Drivers ID and a copy of her Soicail Security Card also a letter from her telling you that she gives me permission to send for her birth certificate. She doesn"t have ID. She is trying to get her driving license but doesn't have her birth certificate which is one of the aquirements.

Sincerely,
Angela Hicks-Hickman

A
A
Angela Hicks-Hickman
Hartford, US
Nov 26, 2011 2:49 pm EST

I spelled the word sent wrong and also requirements and the word social

G
G
Gladys Buren
Riverside, US
Mar 02, 2012 9:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On 1/19/2012 @13:11 I faxed the necessary paperwork to number [protected] to get a copy of my birth certificate so that I can get my retirement from a previous employer, they advised me that they needed a copy of my birth certificate. I can't find it in my home so I sent for a copy. I paid $30.00 on my credit card and I still have not received my birth certificate. My order #[protected] and my pin #457818 I need my birth certificate here before March 10th. Thank you for your help.
Gladys Buren

A
A
alex al martinez
El Cajon, US
Sep 10, 2013 4:26 pm EDT

On friday, september 21, 2012 I order a copy of my birth certificate pay
With a credit card im still waiting for it at this moment they got pay so I don't know was going on att. Alex martinez

R
R
Raymond Randall
Riverside, US
Nov 09, 2013 11:01 am EST

On Friday, October 25, 2013 I ordered a copy of my birth certificate, paid with a credit card. I am currently still waiting for my birth certificate, they recieved the payment..I have the order number and the pin number for this transaction..I dont know what is going on or why it is taken so long, its been 2 weeks going on 3 weeks...Raymond Randall

V
V
Victor M Morales
Flushing, US
Jun 15, 2014 10:35 pm EDT

I ordered a copy of my daughters' birth certificate on May 5, 2014. Was told it would come within 2 to 5 business days and have yet to receive it. My order number is [protected], Pin number 909899. Birth date March 21, 1980. mother name Victoria Torrellas, fathers name Victor M. Morales. She was born in Flushing, NY at Booth Memorial Hospital now know as New York Hospital address 56-45 Main Street, N Y, N Y 11355. Sincerely Victor M. Morales. Email address jeanetteramirez22@yahoo.com

A
A
Anthony L Tribue
US
Aug 31, 2015 5:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I order a birth certicate almost a month ago the exact date was 9/7/2015 i have been waiting almost a month for my paperwork, in the process i was evicted from my residence i tried to have my paperwork rerouted to my postal box, still have not heard anything i have called customer service countless time teach time i m told when it was sent.I was told the other day that since i had not recieved the paper work a courteousy one would be sent out and someone from the Orlando Florida Department of Health would be in contact i have not heard from anyone as of yet .The clock is ticking so far my experience with vitachek has been terrible i hope some kind of resolution comes soon ineed my birth certificant to get another license, i would nerver recommend youre service to anyone

sincerly Anthony L Tribue

J
J
Judith Perez-Mercado
US
Jul 12, 2018 2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I paid with my debit card for 2 birth certificates January 2018. My name is Judith Perez. I needed one for my passport and another for my retirement purposes this month. We need a very high authority at vital records or I'll go to court.

More VitalChek reviews & complaints

VitalChek - poor service! 69
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VitalChek - fraud 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VitalChek - online fraud 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VitalChek - rip off
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VitalChek - super fast 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VitalChek - good service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
VitalChek - paid for and ordered birth certificate and never received it. 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. VitalChek Contacts

  2. VitalChek phone numbers
    +1 (800) 669-8313
    +1 (800) 669-8313
    Click up if you have successfully reached VitalChek by calling +1 (800) 669-8313 phone number 0 0 users reported that they have successfully reached VitalChek by calling +1 (800) 669-8313 phone number Click down if you have unsuccessfully reached VitalChek by calling +1 (800) 669-8313 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek by calling +1 (800) 669-8313 phone number
    +1 (615) 372-6800
    +1 (615) 372-6800
    Click up if you have successfully reached VitalChek by calling +1 (615) 372-6800 phone number 0 0 users reported that they have successfully reached VitalChek by calling +1 (615) 372-6800 phone number Click down if you have unsuccessfully reached VitalChek by calling +1 (615) 372-6800 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek by calling +1 (615) 372-6800 phone number
    +1 (866) 203-2777
    +1 (866) 203-2777
    Click up if you have successfully reached VitalChek by calling +1 (866) 203-2777 phone number 0 0 users reported that they have successfully reached VitalChek by calling +1 (866) 203-2777 phone number Click down if you have unsuccessfully reached VitalChek by calling +1 (866) 203-2777 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek by calling +1 (866) 203-2777 phone number
    +1 (888) 497-0011
    +1 (888) 497-0011
    Click up if you have successfully reached VitalChek by calling +1 (888) 497-0011 phone number 0 0 users reported that they have successfully reached VitalChek by calling +1 (888) 497-0011 phone number Click down if you have unsuccessfully reached VitalChek by calling +1 (888) 497-0011 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek by calling +1 (888) 497-0011 phone number
    +1 (800) 858-5553
    +1 (800) 858-5553
    Click up if you have successfully reached VitalChek by calling +1 (800) 858-5553 phone number 0 0 users reported that they have successfully reached VitalChek by calling +1 (800) 858-5553 phone number Click down if you have unsuccessfully reached VitalChek by calling +1 (800) 858-5553 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek by calling +1 (800) 858-5553 phone number
    +1 (800) 255-2414
    +1 (800) 255-2414
    Click up if you have successfully reached VitalChek by calling +1 (800) 255-2414 phone number 0 0 users reported that they have successfully reached VitalChek by calling +1 (800) 255-2414 phone number Click down if you have unsuccessfully reached VitalChek by calling +1 (800) 255-2414 phone number 0 0 users reported that they have UNsuccessfully reached VitalChek by calling +1 (800) 255-2414 phone number
    More phone numbers
  3. VitalChek emails
  4. VitalChek address
    PO Box 1703, Brentwood, Tennessee, 37024, United States
  5. VitalChek social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
VitalChek Category
VitalChek is ranked 11 among 22 companies in the Passport Services category