Vodacom
Reviews and Complaints

I called direct sales to change my pre paid number to contract. The wrong price plan was loaded and instead of changing it to the right package they cancelled the line. Now I lost my number which is unacceptable. The most incompetent people work in direct sales. I've been battling a week now for a supervisor to assist me . They claim that my number can't be used now as it was allocated. That is extremely poor service from a huge company like Vodacom.

I've called 4 times complaining about just one thing. Everytime I recharged my airtime goes to 0.00, even with the new balance message coming from Vodacom indicating that I've topped up more.

Vodacom is just a [censor] company really. Just now I recharged with R55 my new balance became R76.28 (this was at 17:27) and when I tried to make a call it says my balance is R0.01, this is 17:28. This is insanity and I pray every customer realizes how it's not worth it being on Vodacom because after this, I'm done with it!

in February 2017 i upgraded my 2 wifi contracts telephoncially - being told that it is on the same top up option but that the costs of the packages requested to upgraded would change - naturally. To my dismay, both my contracts were upgraded to OPEN LINES. i have been fighting with Vodacom since May 2017 as they debited my bill for R39000 - i am refusing to pay for the incorrect package allocated. Every two weeks or so my lines get locekd, then i have to spend 3 hours trying to sort it out again and begin this whole process. I am getting extremely annoyed with vodacom, as you are doing something illegal. I agreed to TOP UP Lines, it is not my fault that your incompetent staff allocated the incorrect package. What do it take to sort an error out - done on your side? and stop penalizing me as your client? I want answers and i want my problem resolved. Seems like vodacom is not interested in keeping their customers loyal, no wonder why everyone i know is moving to other operators.

I have had for the last couple of months being charged for subscriptions without my consent and would pay thinking I did .I had a R3000 over charge last month and R4000 this past month .I have tried telephonic and went to Vodacom shop to try and resolve it but all I get is a reference number for the dispute and nothing gets done .I get sms saying I am subscribed and getting charged a daily rate for which im not even aware I had subscribed. I get told that its a big problem and it happens when I go onto the web I think its called waps that pop up and when you try and delete them you automatically subsribe my cell number is [protected]
my account number is S72334884

I was convinced in buying rooter contract 2 years @ R199.00 per Month on the 07th of September.
Said I could cancel contract within 14 days. I had second thoughts and for my best interest decided to cancel the contract WITHIN 4 WORKING DAY'S.
Well! After 13 calls to the Vodacom 082 1945, 082 1958, 082 1950 to cancel this contract I still to date cannot say that I was successful in my cancellation. (13 CALLS!)
I am so angry and disappointed in the service Vodacom offers at call center's. SO UNPROFESSIONAL!
I am sitting with a router that I cancelled and I have no idea THAT IN FACT IT had been cancelled. I was told it will be collected by a Courier and then only once collected I can cancel the contract! HOW DOES THAT WORK? NO COLLECTION HAS BEEN MADE.
I JUST WISH TO SPEAK TO SOMEONE PROFESSIONAL THAT CAN ACTUALLY UNDERSTAND AND HELP ME. THERE WILL BE NO FUNDS AVAILABLE FOR THIS ROOTER TO BE DEDUCTED. I DO NOT WANT IT AND CANNOT AFFORD IT!
PLEASE PHONE ME +[protected]
TANIA JOUBERT

Good morning.
Well just sitting here typing I know I still wont get monies due but it is my last resort. I do have an appointment with Wendy from Consumer Watch and have spoken to Darren Maule from East Coast Radio. I will then proceed to my lawyer This has just gone too far Vodacom. Leading communications company in Africa with 39 million users and you treat us like this. Horrific.

At the end of May Vodacom were due to pay my son R2 600. It is all documented and have phone hundreds of times. Thulani Hlongwane guaranteed me that I would get my son his money, Noonkolego promised me I would get my money, Travis, Gerry Tutukami - everyone I have spoken to - BUT NO MONEY I am representing my son and you are more than welcome to phone him AGAIN to get the security codes. He has received so many calls from Vodacom to give his security details - HE IS SERIOUSLY GAT VOL AND SO AM I.

The reference number is [protected]. I want the money money that is due to my son. You think I am frightened of you Vodacom - too much evidence against you.

I have been phoning Vodacom since the 1st of June - and it is now the 24th September and STILL NO MONEY. I have even phoned your head office.

VODACOM'S NEW MARKETING HEADING ------ MASTER OF EMPTY PROMISES.

Vodacom if I don't get a call on Monday I will be proceeding with legal action.
Regards

My name is Carolee - [protected] my sons is Mark Lusk - [protected]

This is not a threat it is a promise. Legal action.

I have tried since 17:00 today to resolve an issue of missing data and airtime on my daughters phone! Each time we recharge it gets taken away. Not only were Vodacom rude but refused to help and said that there were no supervisors available what so ever and now have said 7-14 days to have the issue resolved. So for 14 days my daughter has no communication and the service is beyond disgusting! How can this be called service of any kind?
1g check and you had R50.13 left so
Bought 100meg for 7 days R16 @ 17:03
[protected] sent 100 meg @ 17:03
Both ran out at 18:09
[protected] sent 250 meg @ 19:06
Less than 50meg @ 20:39
Called vodacom
17:39, 17:40;18:01;18:37, 18:38 from [protected]
Spoke to Portia, Zodwa Mbele
No supervisor available or manager
No technical department in vodacom at all
Refused to assist
Portia refused to give surname, reference number or to put us through to a manager.
Refused to log complaint/ dispute
Rude, insisted on speaking to my under age daughter
Refused to log complaint
Gave email [protected]@vodacomlife.co.za
Ref:[protected]
Lindiwe referee is to data division
Last call spoke to Torrence
Khanyesile Zulu is his team leader and she is on sick leave call over 30 minutes long
Service request logged 7-14 days no other process can be followed
No complaint can be logged. No message for team leader can be left

Nothing frustrating like vodacom call centre. One has to beg, been taken from pillar to post. So much incompetence on the floor. Managers not available to take calls. Why is this that one must get furious in order to get the assistance they need from vodacom? I spoke to the departments 082 1950 and 082 1945. My number [protected]. A competent manager must call me, not some incompetent consultant.

I ordered a contract phone with vodacom direct and it's been almost two weeks now waiting for the phone to be delivered. I have a router or data contract with vodacom as well. firstly I was told that the reason for the delay is because they have provided the courier company with and incorrect contact number. the mistake has been corrected for over 3 days now and even I am still waiting for the phone. when I tell them if I don't receive the phone within 24hrs I'm cancelling they order they just said no problem. After waiting for almost two whilst promised that I will receive the phone in 3 days I am still given attitude .that's an indication of not caring about your clients.

A group of youngsters claiming to be employees of Vodacom marketers. They went about taking my details, gave me new ism cards, promising me endless prizes to be won. Worst surprising they were dressed with Vodacom attire and had all materials to prove and I had to pay R200 to be on the competition. This took place in Free state, Virginia town. Name of complain: Nokwezi T S Baca [protected].

How is this possible!?!?!?!? My vodacom number was ported on the 19th of september without my notice to mtn! When you port a number you must have proof of adress and id? I had to cancel all my banking stuff! Nothing works! So I insist on knowing who did that! I lost alot of bussiness and all my airtime and data! Now vodacom tells me its going to take 5 days! This is [censor]! I want all my data and airtime refunded and answers! This is unacceptable! I will not leave this! You will hear from my team!

I am utterly disgusted, I was offered 10 gig wfi contract when I phoned in to cancel my contract, I was then told by oscar that ill receive 10 gigs of data for 299.00 a month, which resulted into me only receiving 5 gigs. I queried it on the 27th of august, vie been promised by buhle that she would get back to me numerous times, no response and today is the 20th of september. Oscar phoned promising to give me what I was offered, and still nothing. Vodacom service has become so [censor] over the past years, if this is not followed up, I will take every contract I have with vodacom away. This is ridiculous

Good day

I trust you well. Please note that I'm highly disappointed as every day I buy data and it does not even last for an hour and all I use is whatups its is impossible that all my data can be used up so quickly, I don't download any photos that is sent to me, also my air time just disappears I've been a faithful customer but the last 2 months I have come to change my mind about Vodacom and I'm very unhappy, I hope that someone can tell me what the hell is going on

regards

I recently took out two new cell contracts with Vodacom for myself [protected] - on 6 September 2017) and my daughter [protected] - on 2 September 2017) as well as a wifi router contract on 6 September. At no time was I told that charges will be deducted from my account before the first account is due. I dealt with Monique at the Bayside Mall in Tableview. When I collected my phone on 6 September I was told that there is a connection fee that will be payable of R97 which will be added to my account. (this according to Portia who helped me that day). I subsequently found out Monique has left! On 11 September I was debited with two separate amounts R260.40 and R198.74 and on 13 September debited with R246! This amounts to R705.14 within a few days of getting the phones! Number 1: my debit date is the 15th of each month; Number 2) I was not warned that I will be charged anything before the debit date! This has caused my account to go into arrears as I am only paid on the 15th. When I got through to Vodacom accounts after holding on for a long time I was "helped" by an incoherent person on the other line who didn't seem to understand my frustration and desperation that Vodacom has taken money off my account. I would like to know why I was debited an amount of R705.14 in total before my debit date of 15 September, especially when I was given no warning by the consultant, who assured me that no charges were due. I also want to know what these charges are for, a breakdown of each amount and for which device. I had an existing data contract ([protected]) at the time of taking out these additional contracts. The two phones are on Flexi 150 at a monthly cost of R269 and the wifi contract is R129. I also never received a copy of all the paperwork that I signed from Monique. I would like someone competent to give me a call and explain to me in detail why these charges were debited to my account and what they were for. (a snap shot of the debits on my account are attached) Regards, Tia du Plessis

We as Vodacom Subscribers in the Kinross Mpumalanga area are Complaning about our POUR SIGNAL in our area for a long time now but see they do nothing about it. We put in a Complaint at VODACOM4U in Secunda regarding this and still nothing happen. What are you going to do about it because I go for a more expensive package to use because I am working from my house in Kinross so I got a Telkom line but try to make more use of my cellphone to save me money but with the BAD signal a battle to do proper phone calls to my customers, We saw in Secunda in EXT 22 there is two signal poles not a kilometer from each other how can they put that in place and we must battle to do calls in our houses, we are a lot of subscribers complaining about it and would like to know what are you going to do about the BIG PROBLEM ? We like to have feedback regarding this and we also find out that MTN signal in our area is much stronger and better, so please don't force us to change to another Subscriber because of this, my phone cost me a lot of money The numbers for just myself and my husbands phones are [protected]/[protected]. When I am busy talking to a client I am sometimes cut off 2 or 3 times and that also cost me money.

Dear sir, I have bought a modem and sim card from Vodacom to use for prepaid data when I am away from home and office where I have internet access. I only use these for my laptop when I am on holiday. I am not interested in a contract for these as I only use it occasionally. When I wanted to buy data today Vodacom said I did not use it for a period so they gave the number away to somebody else. I have to buy a new sim card. That means I will have to buy a new sim for R 202 every year to buy 500 meg data that cost R 40 when I go on holiday . I am sure if I pay for my pay as you go sim I can use it on a pay as I go base when I need it. Otherwise it is not pay as you go any more.

Kind regards

Wynand Lombard
E mail: [protected]@lantic.net

I called Vodacom twice requesting for my tax invoice that shows my physical address, the first agent was very friendly and although it took long, he sent it and I realized it didn't show my physical address so I called back. The second lady that I spoke to made me confirm all my details and advised that she would send it, until now I have not received it.

Hi I am vodacom's customer, I bought airtime of R25 and 100 bundle of night owl.when I check my balance my R25 is missing I want to knw what happened with the airtime or if no response I will definite stop using vodacom and go use other networks my number [protected].please its urgent!(angry) .please help I can't buy airtime and I don't use it.who ever is reading this must reply as soon as possible

While waiting to pay for my phone...they seemed to struggle to pay or something with the sim. The person that helped me is Masmo. So he asked another person to help a (trainee). They all walked to the back (3 people)...seemed jittery cause they were back and forth. Myself and my brother seemed it was very ominous. We called for manager ! And they apparently said they were sortimg out the cost of the phone . Then we decided to de - register the sim card but they asked that they (white lady) need the copy of my ID Which boils down to another sernario.You only need a copy of the ID if you Rica a sim card not to buy a PREPAID phone ! The main concern is identity theft

On 11 september 2017 i phoned vodacom because my 5G data was missing, on 13 sep 2017 they gave me back 5G, on the 14th i got a notification i have less that 500megs letf, on 15 sept all was gone! Now vodacom dont want to assist? IG last me 2 weeks, now all of a sudden i use 10G in 4 days?

This needs to be sorted out or you wont receive payment end of september 2017

Bianca [protected]
Missing data sim nr: [protected]