Vodacom
Reviews and Complaints

Good Day,

On the 4th of September i received the following email regarding my new contract application saying:

Reference Number: [protected]
This email serves as a notification of new contract application that has been submitted on ID number: [protected].

Im not being kept up to date with the progress and i expect to still get this special offer with the PS 4 & Sony XZ Premium, as i ordered it in time.

Regards
Adél

I took out a cell phone contract in sept 2016, since then I have had the phone "swapped out" 5 times, I a now on my 5th new instrument ! Each time the phone was returned with the same fault .I still have 12 months of the contract left and don't believe the new instrument I collected today will even last 12 days! however the instrument in the contract is only guaranteed for 12 months of the 24 month contract so I believe from my experience that I will not have a phone for the last 12 months while I still have to pay for it ! y complaint is...how can you sell a customer a 24 month contract with a phone that will not even last 2 months !
Vodacom repair dates and job numbers
3/12/2016 [protected]/[protected]
20/01/2017 [protected]/[protected]
3/06/2017 [protected]/[protected]
24/06/2017 [protected]/3046377
16/09/2017 [protected]/[protected]
In all cases the phone was replaced, what happens for the last 12months !

This is the second time our account has been suspended due to incorrect payment allocations on Vodacom's side, this affects both our telephone and internet lines.

Whenever I phone a support line I just keep on being told to contact our accounts manager, whom doesn't exist, and that they cannot put me through to the accounts department (we've been through this entire process before and ended up dealing with Vodacom's accounts department anyway), this is completely unacceptable. I have never had to deal with this level of incompetence with any other company before.

We will be changing our service provider once our contract expires.

I am really fed up with Vodacom. I bought 1 GB for 14 days and received 60MB that will expire on -91/-99/0000. That was the date written on the sms that I got. When I call Vodacom they are telling me that it is my fault. Spoke with Thuli and gave me a reference number 312219. I am really fed and I can't wait for my contracts to expire so that I can move my business elsewhere. Now I have to wait for 7 days while they are trying to prove if I am telling the truth or not

I have done a online upgrade on 1 August 2017 to a new package. Was on smart M and must go to Smart S. Its now 14 September 2017 and my package is still on te old one. After login a call how many times, they said it would be correct the next morning and complaint is closed. That did not happen and don`t let them phone you back. Think my Christmas present will come faster. Nobody at Vodacom can help you and think people there are not compatible doing there job. So tomorrow its logging the same complaint again now for the eight time.

Vodacom cannot tell us what these services are - they keep on referring us to contact WASP. They have paid an unknown person for services we are unaware of and did not subscribe to (they cannot provide any proof of who, what or when) on our behalf and expect us just to pay this amount without any question or query. We have paid for all our contracts (we have quite a few in the company) up to date, the full amount agreed to on a monthly subscription basis and are now only in arrears for the amount of R2, 900.00 which we have queried on several occasions and have made it quite clear to them that we are not prepared to pay for something that they cannot tell us what it is for or prove that we have in fact subscribed for. Surely this cannot be legal? How can a third party claim for money and Vodacom just pay on our behalf without any proof or consent? My account has now been suspended and this will result in a loss of business - do they care? NO they don't ... try speak to Motshudi Khoza, what a joke and Kolisa Olifants... supposedly the "Manager" of the Superviser above, but she hasn't bothered to call back. How can one do business like this? Only solution is cancel our contracts and move to a better service provider.

I phoned vodacom a year ago to cancel all my contracts as i was hardly using data pr phoninh and every month my bill was just more. I stuggled for about 3 months to cancel my numbers! I went over to Cell c last year 2016 August and they took my 082 number over as is and I paid my last money to vodacom that I still owed 30/03/2017.
An hour ago vodacom phones me to tell me that I owe them money and I still have active accounts! The guy said he will pit me through to cancellations but then it just didnt stop ringing to this deparment and the call bombed out!
How is this possible!?
I want to deal with someone that understand that I cancelled all at vodacom without speaking to 10 different people and explaining the same thing over and over again!
Please can someone phone me on [protected]

Yesterday at 6:36pm I received my confirmation of my 1 gig data. 2minutes later when I checked my balance I only had my 130meg bites. Now this upsets me as it happened to me previously and all my data was not returned. Please not my settings were changes as per ur guide and I could not have used 1 gig in 2 minutes. This frustrates me as I loose 79 rand everytime you take my data.

Vodacom Subscription services have been illegally levied against my account [protected]. I do not accept your explanation that an advert on the phone "Pops Up' and then you by mistake click on it and then you are subscribed! This does not make sense since it's legally required for a 'Confirmation window to appear to ask for your acceptance! This illegal practice must stop immediately.

I have tried to complain via Alberton City Vodacom store about data vanishing but was told to phone and that costs too much...waiting in line etc.
At about 10:30 am this morning 13/9/2017
my account status was 170 mb data and 2 minutes later the message came up...
use Facebook... that meant I was switched off with no data. Struggling to connect again the balance came up with 0 data.
Mobile payg account [protected] on a K3805-2 usb stick for G Grant in Alberton.
Previously I stopped all auto updates as recommended by voda Alberton.
This is theft for sure. Please contact me via email george.[protected]@yandex.com
Luckily I still have a MTN data stick with no problems.
The laptop with Vista worked fine before with the usb connection until I started losing data unrealisticly say two months ago.
If you don't respond I assume you want me to scrap the use of Vofacom services.
13/9/2017...11:20am.
My phone number is [protected]

Hi,
We are an existing business customer and have been for many years. Lelo Ndlovu came to upgrade to fibre for business. We are ISIgnite customers but immediately agreed to switch based on the offer. We signed the contracts. Lelo then told us she has quoted 2K pcm for 100 Mbps and there was an offer for 1K Pcm for 100 mbps - she asked us to resign the contracts at the bottom of the page and she will fill in all of the details. We did this - it did seem a bit strange. Nothing was ever processed - Lelo then whatsapped me and asked me to whatsapp her my ID number. This is not right - i did not do this. When we investigated we relaised that Lelo is not a Vodacom employee but an agent for Vodacom. We looked at her online and it seems this is what she does, she signs contracts and then does nothing. She does not process them and does not respond to calls. We are very concerned that this behaviour could lead to fraud. We have a picture of her ID card - her number is [protected]. If she is a genuine sales person - her behaviour is appalling. if she is not you need to be aware of what she is up to. My number is [protected]

Gud-mng Mr.Shameele Josub.
Marisa Luis. ID [protected]. C:[protected]
01/08/17- Received da Debit on my acc: R 18.108-30
02/08/17- Went 2 Vodaworld.Ref:[protected]. Asaph. Was told 2 reverse da D.O. & pay my average. Waited few days, I received 2 Itemised Billing Stmts. 1st=R 3.966-52(paid 07/08/17) & 2nd= R 14.141-78. Still receiving SMS’s 2 pay R 2.244-06 no-stop.
05/08/17- My acc is added R 100-00 (SE13693390). Why?
10/08/17- Received a Credit of R 11.897-72 on my acc: IO148586.
No more Itemised Billing Stmts received up 2 this day. I’m told I have 2 pay R 2.244-06. I refused as I was not in Qatar & Switzerland. Went to Bahrain, calls/sms’s included in stsmt of R 3.954-12.
25/08/17- Went 2 Vodaworld.Ref: [protected].
11/09/17- My DATA line is blocked. Unable 2 make any calls. Went 2 Vodaworld. Assisted by Kea Mabote. She phoned Collections Dept-Morena Raeto, promised 2 restored my line (happened 3hours l8r) & credit my acc, wasn’t done.
12/09/17. My DATA line is again blocked. Went 2 Vodacom Bedford Centre. Unable 2 help me. Directed me 2 Eastgate. Unable 2 help me. Consultant advised me 2 write 2 the C.E.O..

JNB, 13/09/17
Mr.Josub. I work w/this nmr. My bread/butter r paid if I communicate w/clients. Kindly check how many years I have this line, 16, 18, 20 ? There’s a fraudulent interaction on my line. I wasn’t in Qatar or Switzerland. Kindly, here my requests:
- restore my line (data/calls/sms)
- delete R 2.244-06
- delete R 100-00
- use my Debit Orders again
- post my Itemised Billings Stmts as before
Mr.Josub. I do about 44Km every time I go 2 Vodaworld, waste my time & petrol, instead of working. I went 3 times already. About 3Km to/fr Eastgate. It’s costing me money & not having my cell line working, u r denying me my salary.
I wud appreciate it if u cud look in2 my matter & resolve it to my favour. I insist “I WAS NOT IN QATAR OR SWIZTERLAND” & even in Bahrain, everywhere u go, there’s FREE WI-FI, from inside the plane, airports, hotels, shops, everywhere.

Thanking 4 yr attention.
Sincerely
Marisa Luis (Mrs)

Good day

Trust my email will find you well

I've been a Vodacom client for over 7 years now

Today I am disputing the fact that I am unable to upgrade my device annually I been upgrading my device annually based on my average spend is over 3000 per month that is obvious that my phone is in constant use I would like this matter to be escalated and I request feedback as to why I was able to upgrade annually and now it's no longer possible ! If Vodacom does not appreciate my support I will pay up my contract and move it to MTN if this needs to happen I am really disappointed I pay my bill on time for the past few years now so kindly look into this as a faithful client to Vodacom

Kind Regards

[protected] M Y Cassim

Sent from my iPhone

Hi I complained on Hello Peter the first time because I couldn't reach anyone at Vodacom and no responses on my mails, only after I complained on Hello Peter guess what a response, whereby the person advised me of my contract end date and when I should cancel, well enough I waited and sent my cancellation and 30 day notice to them end of August beginning of September 2017, however still no response on my mail to acknowledge my request made, what is expected of us as the consumer, should we just not use your services any more should we go on every form of social media and make noise before we get attended to, I cannot comprehend this type of service levels as I myself is in the customer contact / care business of aftersales and looking at our service levels and the companies outside its horrific ... I expect the same level of service I provide and OMG this is just disgusting, I feel like I just want to go and tell the world of the [censored] service I get from Vodacom - even better my dongle stopped working a year ago, guess what I logged calls and no one could help me so I have been paying for this for a year and im not using it because their product sucks ! Thank you for the horrible service, take note this is my cancellation - if one month goes off extra after October I will take the matter further legally as you couldn't care less about your customers !

On the 30th August 2017 I called the Vodacom contact centre inquiring about why the data I purchased reflected a 0 balance yet I never used the data. The call centre agent informed me that I must have downloaded something, hence my data balance reflected 0, yet I informed him that I did not go onto any site, neither did I download anything. The resolution was further investigation needed to be done, therefore my inquiry will be passed onto another department. My reference number for this inquiry is: 1- 34073582239488I was told that I should hear from Vodacom in no later than 7 days. To date, 9 days have passed and I received no communication from Vodacom. I have been a Vodacom customer for seven years and I am disappointed by the service I received. I reviewed Vodacom via the Hello Peter website and was told that the matter was addressed- Vodacom you are lying, I have not received any communication from you so the matter has not been addressed.

I am Kirby Daniels and I am so furious about my data and airtime being taken from my account. I switch my data off every night. Every morning I switch it on and it's fine. This morning I had a balance of R4.40 and 10 mb left. I switched my data on and both my airtime and data were up and no sms was sent. I only went onto whatsapp and everything had disappeared. This not the first time. I am very disappointed in this network. I want to change it as the billing being done on this network is highly unfair. Stop taking my data and airtime for things that I'm not charged for!

i took out a contract at Vodacom for my daughter 2 years ago. she informed me in August that she got a sms that the contract reached the end of term. I went in August to the Vodacom shop in Cape Gate to cancel the contract. the person to assist me wasnt in the first place very pleased to assist me. he said that i have to come back in September to cancel the contract. I went to the shop on 5 September to cancel the contract. signed the form and also they took a copy of my id. Today the 11th i got an e-mail that they no longer cancel contracts through the shops! Now what the hell! when i receive my bill they also charge me R208 while my contract was for R148. I feel that if they received my cancellation before they got information that all contracts now should be cancelled through the phone they will have to handle those received before the date of the information. I do not have time to call a call centre when im in my office to sit and have to wait while i already signed my cancellation and it was received in person in the shop!

I've had over 1GB of data disappear this past weekend and I know I'm not imagining things because everytime I fill up my phone I clear data usage so I can track it on my own. Yesterday I got 500MB and used 30MB but within that same hour I was told that I had 90MB left! I call your customer care center and I speak to Annie Chivhizha who outright refuses to investigate the matter for me on grounds that I indeed used my data but she won't tell me what I used the 500MB on? Instead she gives me a summary for the whole month. She then tells me I have to get my own itemized statement from the app and I ask for instructions and she's had me on hold for 15 minutes. An hour and 25minutes later into the call I still don't know what they claim I used my data on and I don't know how to get an itemized statement and I'm still on hold and still a victim to Vodacom stealing my data. My days of being a loyal customer are over, you people don't value our business and clearly your customer care people don't either.

Dear sirs,
Last Wednesday, September 6, I arrived in Cape Town in an international flight and bought the two following products:
PROMO MY GIG1 30 DAYS -- for which I paid R149, 00
NPPS VOD R110 VOUCHER ---- for which I paid R110, 00
The Vodacom shop is located at the International arrival of the airport, at the same place were travellers pick up luggages.
The products are assigned to Cell # [protected].
Since after 24 hours, exceeding so much the "some minutes" they should take effect upon inserting thr SIM card, I could check the availability of 1GB, but not the cell data, supposed to be 60 minutes!
I called vodacom and the person to whom I talked simply told me that in fact I had 1GB, but no 60 minutes to make calls! She further added that she couldn't do nothing!
After this unacceptable answer I went to a Vodacom Shop (at V &A De Waterkant) and complained with the attendant about the problem. She make a copy of the receipt of my purchase, sent an e-mail to some "proper division of your company" and told me that I would get an answer in 48 hours. Well, this abusive time has passed and so far I got no answer. The 60 minutes of call time for which I promptly paid remains unreleases in my phone.
I hope this complaint results in some effect, considering that my losses for being unable to make cell phone calls in this country due someone's responsibility have been significant.

On Sunday 3 September I signed for a new contract to be loaded onto my existing line for my mother. All paper work done and signed a contract for X value. The porting of the line was requested from MTN and approved. A SIM card to the value of R1 was sold to us with the instruction that when the MTN line stops working the new Vodafone sim needs to be inserted and then my mom needs to make her way to shop to collect the actual handset as per the contract signed. On Tuesday night the MTN line stopped working and my mom went to Vodacom on Wednesday morning for assistance in swopping the sim which was done but still in the old handset. Due to time constraints it was agreed that she will return on Friday (today). Today she she returned to collect the handset and for Vodacom to assist her with data transfer the breach in contract occured. I was informed that due to the change in specials which occurred yesterday I now have to Y rand more per month. My mom had to take the phone as signed for on the higher price. I spoke to Willie the consultant and the assistant manager Sanchan. Sanchan expressed his view that my mom was. It in the shop on Wednesday but on Thursday hence he will not approve the old price which I signed for last week Sunday. In my view this is breach of contract and me as the consumer should not be held liable for the additional cost. I am agriefed with the fact that a manager was not willing to assist and claims laid that the communication gap is between me and my mom on the day she was physically at the shop. In addition to the above they provided my mom with the incorrect SIM card and the matter has still not been resolved.