Vodacom
Reviews and Complaints

Good day

Trust you are well.

I am terribly disappointed by the fraudulent sale executed by your staff member on my account.

Adhir Chowthee
ID: [protected]
[protected]@gmail.com

I received a call from a lady in your sales department advising that I have been loyal Vodacom customer and as result Vodacom would like to reward me with the following.

• 5 GB data @ NO extra cost.
• My existing contract duration will not be changed and still terminate on the same date.
• My current package would be reduced to R175.00 and all benefits would remain the same.

I could not believe the offer but validated the call was from Vodacom as she knew all my details.

I also clarified with the sales consultant about the above about 3 - 5 times during the call when she confirmed my new total premium will be R 175.00.

Kindly listen to Vodacom call recording and I WANT DISCIPLINARY action taken against her.
I would like to be compensated for my trouble and refunded in full, else I would be compelled to enforce legal action.

Kindly advise way forward in having this resolved

Ref: [protected]
Thabiso

Thanking you for your efforts in advance

I have upgraded with online department on 22 febr. Upgraded date was jan. I was never told by Qual regarding the handset I must still pay if I upgrade now as my contract is finished in Apt. why would I upgrade if I am going to pay for two handsets. I am a loyal customer for over ten years. It never happened before. This is ridiculously unacceptable.

I am very unhappy with the way my airtime is billed last week on the 25th of February I recharged with R55 which was finished before I knew it, Sunday the 1st of March I recharged with R29 and only made 1 call for less than a minute after that the balance was less than R20. I tried the whole afternoon to call Vodacom call center to ascertain what was eating my airtime. I could not get through. The 135 customer care line never gave me an option to speak to the consultant. I have been trying even today with no success. What else must I do to get Vodacom to explain to me what is finishing my airtime, last year I had issues with how my data was billed and now it is the airtime. I have been holding on to using Vodacom network because I am used to it, but I am now very frustrated by the billing system and no access to consultants, who must address my concerns?

My number is [protected]

Subscriber Mrs Wendy Wright, SA Identity Number [protected], Contract mobile telephone number +[protected]. Upgraded contract on 5 December 2019 at the Vodacom store in Canal Walk Shopping Centre in Cape Town following the expiry of the previous contract a month earlier.
Agreed contract Smart S @ R229.00 per month plus VAT = R263.35.
Add R9.99 per month for Caller Identification Subscription for a total of R273.35.
First Bill received dated 1 Jan 2020 as follows:
Smart S R268.70 (Should be R229.00)
CI R 8.69
Total R 277.39 (Should be R229 plus R8.69 = R237.69)
VAT R 41.60 (Should be R35.95)
TOTAL R318.99 (Should be R275.64)
Overcharge per month is therefore R43.35.

Visited store in Canal Walk, twice without success.
Called contact centre and explained as per above. No resolution as yet!
PLEASE ASSIST if you can?

To whom it may concern

I recently made the mistake to take out a new phone contract with Vodacom and if I could go back in time the first thing I would change would be to undo this mistake.

I got notified that there was an outstanding amount of approximately R250 that needed to be paid on the account to stop the services from being suspended on the 19th of February. The payment was made a week before the deadline and unfortunately the reference number was incorrect.

On the 19th my phone services were suspended and after sending the proof of payment to the correct party I was told that my phone service would be reinstated within 3-4 hours. After the first day of nothing happening my mother phoned multiple times a day to find out what was happening as I was unable to call myself. When I tried calling them myself I was greeted with horrible service and a rude lady at one of your call centers. Due to the account being in my mother's name, I was unable to make any progress without her verification.

I don't appreciate being treated horribly and like I am a criminal just because I was trying to sort out an issue that I was told would be sorted out days ago. I understand that without my mothers verification she could not help me but the manner in which she treated me was horrible and totally unjustified.

This issue was only resolved when my mother paid the requested amount for the second time and she had to send the proof of payment through again. I was without a phone for four days which nearly cost me a job opportunity and I was unable to go to a scheduled interview. My mother encountered the same issue when she spoke to someone from the call centre on Saturday morning as they were arrogant and unhelpful. This was after we both phoned numerous times every day without any help or progress.

This was the worst service I have ever received from a phone service provider and I am seriously sorry that I chose to do business with Vodacom. Not a single person was able to help me connect with someone higher up that could assist me.

Kind regards

Sheldon Joubert

Hi, i stay in Mashau Thondoni. I've been complaining about network since 2019, references has been given/opened and closed without any change. My last ref no [protected]. my family uses Vodacom network on all network requirements. vodacom is not doing anything to assist us we have 3 contracts with this network.
Can you please assist us and the cummunity of Mashau Thondoni in general.

regards

I have paid my account. Sending emails to Lebo at Vodacom Lebogang Mochitele and '[protected]@vodacom.co.za'
I have proof they reading my emails and spoke to hellopeter vodacom of which they send me letters that my account is closed, and they have managed to debit my account on a monthly basis and still sending me smse harrassing me and telling me I am not paying my account. But the account has been closed and they have to refund me.

I spoke to them last week and then they tell me I must direct the querie to the person that is dealing with it, but Lebo is not doing anything about this.

I dont know where to go anymore.

Any suggestions or help

Marlene
marlene.[protected]@gmail.com

I have a serious problem with being phoned by vodacom representatives phoning me with deals and giving false information to catch me in a deal I do not want.
This week I received a call on [protected] (check your records who phoned me) he said that because I am such a loyal customer my other contract number will no longer pay its monthly amount because it will be changed to r175 which will be for 5gm. I asked if it was additional and he insisted it will replace the payment I currently pay. He then wanted permission to load the new debit order. Again he confirmed I will only pay r175 for [protected] and the r 500 odd payment falls away. I agreed. Later I received a message on my number about a 'bonus data bundle @ 50% discount. Then another message to [protected] saying the bundle was loaded and r175 will be added to my bill.
This is false marketting and fraud.
Rectify this matter and I want evidence of the representative being dealt with.

I have been laying complaints [protected] and [protected] to vodacom about a subscription of 2Gb x2 data that i don't know about
My query has been closed with consultation I don't know of the outcome.

The are 3 things that I don't understand, if they say I have subscribed to this 2Gb data.
- the first time it was the 1st of January then why m I being billed in February for what happened on the 1st of Jan 2020?.
- which number did I dial where the are terms and conditions.
- why would I subscribe to something that I will pay later while on the first I have received my monthly airtime allocation which for the past 20+ months I have been receiving and was buying data with.
- On the 24/02/2020 a consultant from Vodacom called Iksaan called and wanted to know if i am happy with their service and i said no i explained my problem, he checked on his system and he told me that the was a mistake and the 2gb data x2 has been removed i will be paying my monthly fee which is +R149 that i had an agreement with from the start with vodacom. To my suprise on the 28/02/202 a deduction of R415.99 was made by Vodacom. Please pull out the recording and listen to it.

Please look into this and advise accordingly I am not happy for paying for something that I didn't do.

Thank you
Emmah
[protected]

I am a long standing client of vodacom. I have a cellphone contract and data contract. I now want to increase the data on my cellphone contract BUT the differences in price are outrageous!

How can you offer me 20GB data for R229 with my Router yet data for contract is R249 for 2GB!

I would like the same data package, namely 20GB added to my phone contract - whay can't that be done? I have a router and that will continue but i dont always have my router with me.

Really!

I must say that for a customer of over 15 years with Vodacom I'm disgusted to how I have been treated. 12 Feb, I was put through to the retention centre as I'm up for an upgrade. I spoke to a Oscar that told me he would send me a special deal for being a loyal customer. I received a written text email from a nonreply address about price package and phone. I called back to see how I could get this. he was not available and was told will be called back. Nothing happened. I then called again and spoke to Mandisa that offer me the same and I was keen and wanted to sign up. she said she will have details sent to me. I received an upgrade equipment quotation with a price but not the package we agreed upon. I then called again and spoke to Mandisa that said her system can't load what she said she would do on a contract, but I should take her word and ignore quotation. she then told she can send me my contract and that the deal is done, nothing I can do now. I told her this is not acceptable. Even spoke to Tashriq Franke who is her team leader and he said the same thing, it's done. nothing can be sent to confirm what we spoke of. I said again I'm not accepting this. He told me he will get his manager Umpho Phahlane to call me, she did not. I called thrice on different days to ask for her, she is never available. now i have a courier company wanting to deliver a phone to a contract I did not agree on. Every time you call the centre and go through to the upgrade centre you get a text stating you are due your upgrade, I have 15 texts stating this to show how many times I have called to help their business but they clearly don't give a damn about retaining business. I even have a uncap fibre contract with Vodacom to have shown my loyal support to this brand. Why I don't know now.

SR200214-146319 - still waiting for whatever dept to do their work and configure my router. Now this morning I get told they can't pick up my router!? .. I have been WITHOUT INTERNET FOR 2 WEEKS after submitting my change of address beginning of JANUARY, and you have billed me for the full amount?
CAN SOMEONE WITH AUTHORITY PHONE ME WITH A SOLUTION TODAY! It does not seem there is any team leader or manager at Vodacom, because no one is available to give me a straight answer.
All I want is internet, all the hardware is installed. Look at the log on this number and you'll see how much of a battle this has been.

I AM FED UP WITH THIS NONSENSE.

See attached my original relocation form, the date signed and the date requested for the installation to be done and tell me you do Not understand why I am so disappointed.

Michele
[protected]

Came over to Vodacom on black friday Nov 2019. Since then struggling to get SMS'e activated. Being send back and forward between call centre and branches. Spend hours on call centre. Call centre insist I must go back to branch contract was signed. Then later I get sms, query closed.

Being at Cape Gate, Century City and Tygervalley branch. They were also not able to fix.

Michele Briedenham
[protected]

I was contacted by Bevin to take out a contract around the 10th January 2020. Cell number is 076 431 3294. I agreed on the contract. He asked me which date my account should be debited and I said on the 25th of January. My account was debited on the 23rd when I distinctly said the 25th. Now my account is in arrears of a hundred and odd rands which I am not happy about. Instead of paying the contract fee of R175 plus insurance. I have to pay R269.87.

Cheryl Kuscus
[protected]

According to my contract, I am allowed to exchange my upgraded phone within 7 days should I not be happy with it.
I upgraded on 14.02.2020, today I went back to the shop to exchange the phone as I am not satisfied. I was told that I can only exchange the phone if there is a factory fault on it. Unfortunately, that is not what I read or understood from my contract.
hey advised me to phone Vanessa at head office. I have been phoning her from 14h00 and every time she tells me that she cannot assist me and that I need to phone her back after 5 minutes.
The last time I phone was 16h30.

Please get back to me before 19h00 today as I need this issue to be resolved to know which steps to take next.

Kind Regards,
Mariaan
[protected]

SR Number SR200205-120483
Abstract Vodacom Fibre, FTTH Add on Products
Opened 02/05/2020 1:36:16 PM
Dear Mrs. Ferreira
Reference Number:SR200130-103502
OWNER (ZE2001-86471)
Service Request Opened on: 30/01/2020 13:56:44 Service Request Summary: Vodacom Fibre, FTTH Add on Products
To whom this may concern,

Below email has been received for the LTE dongle that I was suppose to receive with my Fibre router 3 weeks ago. This matter is still not resolved and now I must phone everyday to find out what the status is on my profile. Order has been placed with a Vodacom Agent on the 29th of January 2020 but unfortunately an agent has cancelled it on there side stating that the person accidentally used the wrong order number on my profile. I had to phone and start a new one. The current agent assigned to the profile has not done anything regarding this issue except "sending an email to dispute". I would just like some confirmation ( concrete information) why this is such a HUGE inconvenience for me to get this back up dongle when it was suppose to be sent the first time. I have only received ONE call so far from a Vodacom agent and this was not even relevant to me as the agent didn't even know what to do or what to tell me regarding this process. I have been a client with Vodacom from last year July 2019 and never have I had any problems or inconveniences related to products. I have always received good service from Vodacom, but unfortunately this time I as a customer has been let down regarding this matter. If someone can please check on this and notify me when this week I will receive this as I am not prepared to wait one more week.

I hope this matter can be resolved as quick as possible.
Thanking you in advance.