Vodacom
Reviews and Complaints

my contract was suppose to end in December i was told that i will not be debited telephonically numerous times no one got back to be i requested voice recording still waiting sellos team leader to call be i was debited but susan from Regards
Suzan Monaise
Executive Client Liaison Officer
CEO's office

that i will be credited but the debit order went off

With my most recent Vodacom upgrade, I was informed that I would also receive an online voucher. I have experienced nothing but issues when attempting to redeem this. I have contacted the online queries department and have received communication that my ticket/ issue has been resolved. Yet I am still having the same issue.

I am only being advised to contact the same departments in circles. And am getting extremely frustrated with the entire process. I have been a loyal Vodacom customer for many years, and all I ask is that they deliver on the services that have been promised.

Dear Vodacom Customer Care
(I sent this as an email but it was returned. So here goes. we do hope you answer this please?)

RE: Data Drain from Wifi Acct - [protected]

my husband keeps a close watch on our data usage, for obvious reasons. So he noted in this past month, that much of our data was being used up, more than normal. We were not too concerned as we had company staying with us, and they may well have used up some.

After they left, my husband bought 1 GIG of data just on Monday, 20th Feb, leaving us with a balance of 1.3 (approx) gigs. However, on the very next day, 21st Feb., when he checked, our balance was down to 640 MBs! And we had not even been downloading emails or surfing the web; not even Face Book!

This was not the first time this has happened. When it did the same thing (eating up data) several years ago, and we attempted to ask for assistance from Vodacom, after much communication back & forth, we were told this was due to Windows 10 Updates. But we noted from Vodacom website, that there were numerous complaints. Hence, I downgraded to Windows 7, and we both TURNED OFF - DISABLED, our Windows Updates. Since then, we have not had any problems. NOT UNTIL YESTERDAY.

My husband, Tom checked his "Detailed data usage, " which shows 711 MBs was used on the 21st Jan. HUH?! But it does not give DETAILS! And neither one of us were on our laptops (wifi connection) during that entire day!

Would you be kind enough to send us a PRINTOUT of the DETAILED USAGE of Data, from the 20th Feb to the 21st Feb, please? Then please email to both: [protected]@molinar.co.za and [protected]@molinar.co.za

Thank you for your assistance.
Tom & Cheryl Molinar

Dear Vodacom

Good day

My data contaract is due to expire on 28 August 2020.

I phone your call centre (135) this morning, 21 January 2020 and spoke to Vanessa to give notice of cancellation. In essence that the contract should not continue beyond 28 August 2020.
She said it is not possible for her due to the "system". Please help. I am not phoning in again! This is my notice. Thank you

Account rip off vodacom!...
I honestly don't understand why I have to contact vodacom endlessly and still no one can provide me with decent detailed info regarding this vodacom account... Account was converted to prepaid for 6months, r800 payment was made, then r1000, and then r2740 on 13 december when the lines was converted back to contract... Now to my shock I receive another account for the amount of r2713... I mean this is ridiculous to say the least, will you keep milking customers who are already suffering from high costs in this country? How do you get to r2713 for end of january? I know exactly how much each line is supposed to be, so how do you make your sums? No vodacom you are ripping customers off and provide no explanation. Every time I phone the call centre they only say this is what the system shows... Ridiculously so... If I make my sums the monthly bill should be r1400?... Where did the rest come from?

After upgrading my current vodacom contract on the 8th of November 2019 to a Samsung S10+, the phone started to reboot and overheat several times. I booked the phone in at the Secunda vodacom shop, whereafter it was sent for repairs on the 6th of December (Job no: [protected]). Phone was collected on 13th of December and brought back to the shop on the 16th of December (Job no: [protected]) with the original problem. Phone was then sent for repairs at the Advanced Repair Centre and was collected at the vodacom shop on the 10th of January 2020. On the 12th of January 2020 the phone started rebooting again and the same problem persists. I am currently paying for a phone that doesn't work. I can't keep bringing the phone back and keep sending it away for repairs. I need a working phone. Please replace the phone with a working model.

I ported to Vodacom as I took a contract on Black Friday (29 November 2019). For some reason the port from MTN to Vodacom resulted in the inability to send or receive sms's, which means I cannot do banking or anything that requires an OTP. I have requested CelluCity to log a call with Vodacom on a few occasions and nothing came of it. I've logged calls directly to Vodacom but each time I've followed up, even with a reference number I was told that it was not logged with the technician. I logged a call on the 24th December 2019 and followed up on 6th January 2020, again I was told that no call was logged with the technician. Moving over to Vodacom was the worst decision. Pathetic customer service. Nearly two months later this has yet to be resolved and is a massive inconvenience in terms of banking.

We have been trying to get our canceled fibre line released since 10 December so our new service provider can migrate the line and activate our service. Our official cancelation date was 30 November 2019.
After over 20 phone calls no one has bothered to complete the release. They just tell us over the phone it has been done but it hasn't as the new service provider can't sumbit migration order with vumatel until release has been completed. Service request number SR200107-025753

My contract was cancelled November 2019 and yet for December and January I have still been receiving the data and airtime that I was paying for under the contract which iv now had to pay additional costs. I called the vodacom customer care line and spoke to 3 very friendly and helpful consultants who explained the problem and then eventually put me through to the cancellation department. I got put through to Siyabonga. From the get go Siyabonga was not willing to help me, he was very very rude and not hearing me out properly because he was talking over me, which of course made me get louder because I'm not being heard. All I wanted was some type of information so that I understand why this is still happening to my cell phone number since my contract had been cancelled and theN the steps to take thereafter but he was not willing to hear me out. I cut the call in his ear from frustration with him
I am extremely upset! Worst worst worst service

I have been in contact with your call centre regarding my WiFi. I had upgraded my contract and a courier company delivered the wifi router. I have endless connection problems. I contacted Vodacom many times. They have told me that they will synchronise the devise with the SIM card. The problem continues so I called again and I was told there was a pin block on the SIM card and I should take the SIM card from the WiFi and put it into a phone. It does not make sense if I have never put this SIM card in a phone before. Which makes me question who is accessing my account and who locked the SIM card if it has never been used in a phone? Why is there a pin number on the system that the call centre can access? The problem got worse. I was then told to take it to the WiFi to a vodashop for a technician to have a look. The technician swopped the WiFi router with another router. I went home and the problem was the same. I then went back to the vodashop. They out the SIM card from the router into a test phone. Then they put the SIM card in another router and tested it. Then they put it back in my router and told me I need to charge it. I told them that I had just taken it off charge before I came to the Vodashop. They said the router is working fine. From June 2019 till today the 4th of January 2020, I still have the same problem with my router. I have sent a review on Hello Peter and I received a reply that someone will contact me. I am still waiting for a solution. I have no choice but to cancel my contract on grounds of poor service, wasting my time and money and failing to provide a service.

Hi. On the 30th of December 2019, my 100 MB data was consumed in just few seconds of purchasing and all apps were closed, today 3rd January 2020 I bought another 100 MB but it flew like a speed of paraffin. Please sort it out. I want my data back, I'm not gonna lose money like this. I'm Sello Lentsoane cell number is [protected], it's a contract sim card registered under my brother Victor Lentsoane and his number is [protected].

Dear Sir/Mam

Please see email below sent to Vodacom customer services on three occasions without a reply.

They have taken R200.74 illegally from my account unlawfully after instructing them to cancel my contract which has come to an end

I await your urgent reply

Kind regards My phone number in the UK is +44 [protected].
Ann van Wyk

Dear Sir / Mam

Trust you are well.

You are hereby instructed to kindly cancel Phone number [protected] immediately. It is a Data device and cannot receive any messages or phone calls.

My ID is [protected]

The contract has come to an end and I am in the UK for a few months and can't phone in to cancel. I was advised that I can just send an email instructing the cancelation, which I am now doing.

I did try using the TOBI but it sends a code to the device which does not receive messages.

My phone number in the UK is +44 [protected].

My bank account will not have money to pay for any more payments.

When requesting a contract upgrade, they do not allow me to change the cellphone number, forced to use old number that i do not need to use for reasons that don't concern them.

I thought the purpose of upgrade is too keep the customer but the only solution offered is that i must cancel and open a new contract, this solution means i have to settle the remaining months on the old contract which i am not prepared to do, i might as well settle it n be free from vodanonsense and move to a reasonable provider.

I phoned in on the 28th of Dec and spoke to Charmaine from collections dept, i explained to her that the term of the contract expired and i wanted to port to prepaid, she said she will cancel the contract for me and that i wont be aable to used my pgone on the 31st as it wont be active but that the process will only be for a day My cellphone number is [protected] and it was linked to [protected] as i bought those phones as a package 2 years ago.
to my surprise when i phone in again i was told that both numbers have been deleted on the system which is not what i requested, the problem here is that the consultant had an attitide especially after i refusd to take up an offer or R89.00 PM for a 2gig monthly and she quickly put me through to a survey before even explaining if she was finished with my request.i want this matter fixed because i have had this number for a long time i refuse to believe that vodacom is mistreating their customers like this because if cancelling a contract means that you lose the numberthe consultant was suppose to explain that which she failed to do .I WANT BOTH THOSE NUMBERS RE-ACTIVATED

Vodacom consultant phoned me ans sold me a bundle which includes R65 airtime and 5GB data (November 2019)
When I phoned this morning the consultant informed me it was a once off only deal
I am struggling to reach the retention department to speak to the people who sold me the product to get this rectified with no success the hold time is more than five minutes

Vodacom, has been deducting an amount of R353.07 since November 2018
I have called Vodacom for several times and have been to the Vodacom outlets without any help.
I need this issue resolved and the monies deducted refunded. I have not used the router that was sent to me without my approval! I have been having sleepless nights because of this and need it resolved as soon as possible!

Regards,
Moses C Mabika
[protected]