Vodacom
Reviews and Complaints

Good day,
I have been querying the below for two months now but with no success... I want to know why after the upgrade I am paying more than what was agreed to via the below email - I was contacted by a customer care person advising that he will handle my query - he will investigate and revert back... He said it looks like she quoted incorrectly and that he will need to investigate further and get back to me... It has been two weeks now with no reply back...
If vodacom does not want to honor her quote confirmed via email as below... I want to cancel everything with them!

From: [protected]
Date: thu, 10 oct 2019, 10:54
Subject: vodacom contract update
To:

Good day ms lategan

Hope this email finds you well.

Please kindly view your current packages and prices :

1.[protected]-you receive r50 airtime and you pay r50

2.[protected]-you receive r150 airtime and you pay r262

3.[protected]-you receive 20gb data and you pay r551

4.[protected]-you receive r200 airtime and you pay r292

Vodacom has already upgraded your data line to 50gb anytime data, your bill will now be reduced down to r299

On the number [protected], we can increase your airtime to r230 and reduce the bill down to r169

On the number [protected], we can increase your airtime to r230 and reduce the bill down to r169

On the number [protected], we can increase your airtime to r65 and reduce the bill down to r49

In total you pay r1155

However if you remain on a sim only, your monthly bill will go down to r686

No upgrade fees, no once off admin fees

For any assistance, please kindly send me a message and I will call you back

Full name : kayshree govender

I have requested numerous times for this company to change my debit order from the first to the last day of the month as this is when I get paid... But they have not changed it... The call centre agents keep passing me around and with my job I don't have the time to sit on calls for long periods of time...

So I keep getting into arrears and having to pay extra and bank chargers and then debited extra and also when you are in arrears yo cannot make any changes on your account...

There is no winning is this slavery of debt

Good Day

According to the below, Cell phone number [protected] bought the below via online and USSD.

USSD-[protected] 2019-12-02 14:43:05 Modify Add - 5GB_Bonus Data Bundle @ 50% Discount; Complete 2019-12-02 14:43:05 [protected]
SADMIN USSD
ONLINE-[protected] 2019-12-05 08:03:20 Modify Add - 100min_Bonus Voice Bundle @ 25% Discount; Complete 2019-12-05 08:03:20 [protected] SADMIN ONLINE

Well if this number bought the data and voice minutes why was the messages send to [protected]?"? Please see the screen shots from cell number [protected] attached.

The other thing is a 8 year old is using the number [protected] he was in school both days 2 and 5 December and no one else is using the phone as we only return home after 5 every day. So it's impossible that this data was activated from this number. Are you telling me the data was activated from number [protected] for [protected].

I need to have Vodacom look into this as the bill will only be paid once this has been sorted out.

I have also called a few times asking for this voice minutes and data to be cancelled but was told that I will have to pay for it again on the new bill.

REF134603423676193
ID - [protected]

Hope to hear from you soon.

Irma Jacobs

Signature Version 01/09/2019 06:00
From: Hili, Portia, Vodacom South Africa (External) [mailto:Portia.[protected]@vcontractor.co.za]
Sent: 10 February 2020 08:09 PM
To: Rovina Jacobs
Subject: Value Added Services

Good day

USSD-[protected] 2019-12-02 14:43:05 Modify Add - 5GB_Bonus Data Bundle @ 50% Discount; Complete 2019-12-02 14:43:05 [protected]
SADMIN USSD
ONLINE-[protected] 2019-12-05 08:03:20 Modify Add - 100min_Bonus Voice Bundle @ 25% Discount; Complete 2019-12-05 08:03:20 [protected] SADMIN ONLINE

Kind regards
Portia

"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

Signature Version dd/mm/yyyy hh:mm
NB: This Email and its contents are subject to the Eskom Holdings SOC Ltd EMAIL LEGAL NOTICE which can be viewed at http://www.eskom.co.za/Pages/Email_Legal_Spam_Disclaimer.aspx

I bought a p30 lite, thinking it uses two sim cards as stated on the manual instead I was told that vodacom does not use dual sim card phones so why order the phones if I don't get what I see on the manual or what I see in the phone, you guys are doing a write thing if I knew that I would buy a phone with the false advertising I would have just went to the cell c, telkom or mtn store, because what you see is what you get unlike getting unnecessary surprise, I am really not happy with the service I received from vodacom, I want to get what I see on the box please assist. I am really not happy, paying for something you don't want is not nice,

Good day

I am a loyal customer of Vodacom and have a excellent credit rating score. I went to MyVodacom store in Greenstone to get a new contract for an ipad. When my details were captured I was told that the system declined me. The person phone to get a reason and he was told the my credit rating is the problem. I know what my credit rating is and I requested a better answer. A number was given to me and when I phoned to ask I was told that it is not my credit rating but the fact that I have to many lines with Vodacom.
Please advise how can a contract be withhold from a paying customer that is years with your company.
My telephone number is [protected]
I would like to hear from you

Regards
Barbara

I wrote this review last week and Vodacom said a agent will contact me till to date no 1 has contacted me maybe I'm not a valuable customer or my query is not important. I don't know.
06 Feb 2020, 10:23
Terrible service
Vodacom the worst service ever, I have an account with them they debit my account on the first and if the first is on a weekend they debit it the following Monday, I applied for a new contract it was declined because "they " say my account is in arreas and I know it was not because it was going to be debited the same day so now with this error I have been calling their call centre sending emails no1 knows how to resolve this issue they have been asking for documents payslip, bank statement and all I have sent they said they will send them to their acquisition department but the acquisition department and they are not helping, and I'm not getting the contract I have to wait for 60 days VODACOM YOUR SERVICE IS TERRIBLE I want to cancel my contract.

I reported this matter to Hellopeter and this is their response and they never called.

Report review

Vodacom's reply:
10 Feb 2020, 12:15
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

I opened up a contract in May 2019 and took out device insurance. I recently dropped my phone and went to Vodacom cresta and was told that they did not capture my insurance document and that I would need to back pay to have my device fixed. This is really unacceptable. I am paying for a device that I cannot use. I fulfilled my part as a customer by completing the documentation and submitting it on the day. I am really disgusted with the service received from Vodacom and Finrite administrators. Ricky-Lee Solomons [protected]

I have a problem with this numbers below please kindly block these numbers below for me because i cant block them .if I try to call back, the numbers doesnot exist.
they keep on calling me on my number below.
My name Dumisani Bhebhe
My number is [protected]

Please kindly block these numbers below
[protected]/91/18/89/ or ext 55/33

I suspect they are scammers

The sales agent offered me a service - fibre to the home and quoted me two packages, different installers.
I accepted the one package for two units within one complex.
10 days later I had to call Vodacom to find out what was happening with the order.
Oh no sorry we dont have that service provider in that complex. !
the sales person did not know their job and wasted 10 days of the order time.
We had to place the order all over again. In the meantime, the modems had been delivered to Ram Couriers who could not deliver as they did not call before delivery and there was no one to accept parcel.
We changed the delivery address and still no delivery, but vodacom did manage to come through in time to get fibre installed through service provider. But no good as now we dont have modems to make the connection. !
Tania Denny

Good day,

This is Kim van Rhyn ID([protected])

I upgraded online with Vodacom on the 28th of January 2020 on my contract number [protected]

Today 05 February 2020, I still have not received my parcel (Phone upgrade)

I have spent much time on the phone. RAM says the phone is at the Vodacom warehouse in Midrand, and Vodacom says the phone is with RAM, it needs to be delivered

I am very disappointed in the poor service. No one can actually tell me when I am going to receive to the phone, which I am currently paying for, but don't even have.

Delivery address: 26 Sunny Ridge Kriel Mpumalanga 2271

PLEASE GIVE ME FEEDBACK ASAP

You can contact me on [protected] or [protected]

If I don't receive my phone within 24 hours, I am taking this matter further.

I am a loyal customer, and have more than 3 contracts with you. I canceled one of my newly taken out contracts within 7 days of delivery, and I have been billed for it ever since. I have been trying to resolve this since December, and they are just not getting to the bottom it. I'm kind of fed up now. I took the contract out in September, and until now nothing has been resolved. The courier guy came to collect the laptop, so its not my problem, yet I'm the one paying the price! Ridiculous.. This is intolerable.

I happened to visit home as we were having a funeral, during the course it happens that my phone didn, t power and exchange sim with my sister, she mistakenly took my sim which was on her phone and went with it. I contacted vodacom to do a sim swap and I was told I should go to a vodashop since it is a contract which I understood. I have been to vodashops at maponya and evaton malls for 5 times now without being assisted, and I am being told of the fraud alert which appears, and told the fraud alert are not answering their phones. my number is [protected]
Please help

On the 28/11/2019 I signed documents for 2 Telkom numbers to be ported to Vodacom, on the 5/12/2019 I received another document which was signed by Trecy of Vodacom Bluff which is fraudelant and Vodacom is asking for donor numbers, they did received Telkom statements, and again they asked for the port form, what the hell is happening with in Vodacom are they incompitent to do their jobs.
We are customers with Vodacom since 1896 was always happy with them but no more
I got the LTE 28/11/2019 but still no porting so why must I pay for the LTE and the Voip is not done

[censored] network, [censored] call centre, vodacom are thieving [censored] that dont give the services that people pay for, stealing money and data, takes forever just to try and contact a person at voda[censored]. Stealing data by giving you low internet speeds, have full signal but only get 0.6b/s, adsl lines that first came out were faster, I can get a [censored]ing pigeon to deliver better services than vodacom stealing [censored]

I would like to formally complain about the absolutely pathetic service that I received from Vodacom- the online contract department, the documents department, the sales department. I applied for a contract on the 20th of January and have had to phone to follow up every day since, to find out about the status. The less-than-helpful consultants advised that the application was pending. When I called on the 24th of Jan, they told me that it was still pending and they that would give me feedback by the 28th. they did no such. I had to call them on the 28th, to which they stated that they still needed a particular document- I immediately sent this doc.
When I called today (29th, Jan) they stated that i had to call other department as they were too incompetent to assist. Eventually, the consultant that I spoke to advise that the application was cancelled! No one had advised me!

Why do i, as a potential consumer, have to be following up on whether or not they are doing their jobs?! Useless!

They further took it upon themselves to refer me to ITC for no damn reason! absolutely appalling!

They have absolutely no right to do so! it is in fact illegal! I am not and have never been a vodacom customer! I do not owe them a cent! How the hell do they think they can do this and get away with it?!

Absolutely pathetic and the MOST UNPROFESSIONAL SERVICE! Such incompetence is disgusting! The staff have no sense of customer service whatsoever. I work in the Marketing industry and will definitely be informing my entire network!

I want something to be done regarding the entire series of events or I will be taking my complaint further. And I want their absolutely unjustifiable referral to ITC to be retracted!

All i wanted was a simple contract! But clearly, that is too much to ask for.

My number is [protected]
my ID number is: [protected]

Vodacom. You can't just randomly debit my account on a random date without contacting me for consent. My consented debit date is the first of each month.
Now you debited my account on the 14th for who know's what!? And now I was penalized by my bank because there was insufficient funds!

I want answers please!
I don't even know if it was for my contract or my husband's!

Someone better call me to sort this out.
See attached.
Mirna
[protected]