Vodafone
Reviews and Complaints

Goodevening.,.
I hav a word with anuprana [customer care center ] on 20th oct 2012 to ask about the bbm facilities and the time limit. But you person was very rude, he is there to help your clients not to behave like and stupid illitrate. Apart from this he deactivated my bbm without my request or permission. I want my money to be refunded fast. Even your head department is of no use I have called them so many times but no action has been taken yet.
I expect you to take serious action so that your brand name does not spoil due to these people under you. I want my money back as soon as possible.

Hello Team,

I am Navtej kakran. i wanted to activate ‘Vodafone mobile connect” so i sent a HELP GPRS to 111. in reply i got a message “ACT VMC199 ‘ for vodafone mobile connect. so i sent VMC199 sms. This plan gives 2GB data free. after a month i received a bill of 1600 rs. i called cst care and they tole me that “ZERO rental service was activated. i asked them why was ZERO rental service was activated when i requested VMC199 plan. The agent told me that since i am a corporate customer i have to send an email for activating plan. i asked if i was supposed to send an email then why was this ervice activated. he said that ZERO rental service was activated instead of “Vodafone Mobile connect”. I requested for a plan but they activated ZERO rental service in which i was charged 10p/kb from start.i t’s like this:-

Vodafone mobile connect plan- 199 rental, 2gb data free (After 2 GB 10p/kb will be charged)
Zero rental service-10p/kb from start

This is cheating. they are making fraud. by activating their own service they are asking me to pay for the internet charges. i have contacted cst care 10 times. sent email 15 times but m not getting a justified reply. all i m getting is copy paste emails and they say that Zero rental service was activated. why was this activated without my permission. VMC199 the name says 199 rental, so it is clear that they just forced this service. i have refused to pay the bill unless they remove the false charges. they said that we will give RS 500 waiver as service gesture. this shows that they are aware that i am charged falsely. i have denied accepting their offer because i am right at my place. My OUTGOING service has been deactivated and i am unable to make calls from this number.

If i am a corporate customer then it dosen’t mean that i will be charged falsely. Their cst care knows nothing. if u listen to the calls i made you will find that every agent agreed that in VMC199 plan 2gb data is free. if i requested for a plan why was the service activated.

i have attached a scrrenshot of mail that says VODAFONE MOBILE CONNECT was not activated. but if u send HELP GPRS sms to 111 u get "ACT VMC199 for MOBILE CONNECT". i sent the same sms but thos was not activated. my number has been completely turned off.

I request you to please investigate. Thank you for the service

Navtej Kakran
[protected]

dear sir,
I'm having such a big problem with vodafone Egypt as they keep taking my credit and keep adding extra charges to my pill and i called them about 5 or 6 tI'mes and they refused to make a complain for me and i sent about 4 complaints for the vodafone web site without any feedback from theree side, and when i asked to change my line to anothere network they called me and said that there made a review for my pill and it was a mistake in 185 Egyptian pound in only one week so they will get me back the credit but they still have the same problem so the credit will be taken again till the technical support have tI'me to solve it...during all that i dealt with the worst way ever in customer care way of taking regarding this issue and i sent many complain regarding the people in customer service without any response

I bought a phone from voda and i did everything as stated. let it charge what not. The battery in it ran out within 5 hours and i hadnt even used it. i then had to startg charging the phone every 4 hours otherwise it would have died. and it also kept turning itself off. I went into one of the shops and the lady said i was not allowed to return it ? WHAT . i had only had it for like 48 hours. so i went to another shop and they also said i was not allowed to return it but i could swap it. i really didnt want the phone as my sister bought the same and had the same problem.

anywho i had no choice but to swap it for the same phone guess what same problem. went into the store and they said they will not swap it because it had already been swapped.
nasty workers, rude, not helpful and their return policy is $#*!

Hi
I have been cheated by vodafone !
name: nitin chinnannavar
email:[protected]@gmail.Com

I am fed up with vodafone service sorry harassment!
I dont get any kinda of network at my work place!I raised a complaint for cancellation but vodafone doesnt bother abt it.!

When I dont get network y should I pay rental? vodafone is not ready to provide any kinda of rental waiver !vodafone accepted that there is poor network coverage but will still have to use pathetic service!I want to know how is vodafone cheating its customers?

y should indian govt even consider waiving off tax when they make money by cheating people...

I am facing network problem for 6 months and want vodafone to pay for the loss and harassment its causing to me..

vodafone are harassing me by blocking my number !its causing lot of problem for me since I have shared the no @ office and solely dependent on that number!I am not happy with vodafone service and network and dont want to pay any rental to vodafone for harassing me, since I blogged on the site...vodafone has not called me even once !they just say we will call u? but when! even nodal officer I tried reaching 4 times and not available for 1 or the other reason!

I need compensation from vodafone now!

I have been in Cairo Egypt for the last 5 months and moved to Vodafone Egypt from my previous Mobile Internet service provider because of this poor Internet signal coverage. Since then I enjoyed Vodafone Egypt relatively good Internet signal strength.

Unfortunately since a week, ANY amount of money I add to my prepaid account DISAPPEAR in less then an hour. This in itself won't be a big problem since most of my telephone calls goes via VOIP to abroad friends and colleagues and I have a 6GB monthly Internet bundle. The PROBLEM is that in order to use my already paid for 6 GB "mobile Internet bundle", Vodafone Egypt require me to have at least 1 L.E. (Egyptian pound) in my account. Being that my credit mysteriously set to zero shortly upon any recharge, I have been completely stuck with no Telephone or Internet connection for more then a week now which is quite a problem for my work.

I would have solved the problem by buying a new SIM card (new number) if Vodafone Customer Care wouldn't promise to solve it :the next" 12 hours. Now after a week and at least 20 calls to the Vodafone Customer Care, few visits to the local Vodafone dealer in Maadi (Cairo) and having re-charged my account 4 times I have to do my work and writing this complain from an Internet cafe.
Vodafone Customer Care has given me a VERY POOR SERVICE both technically, since they didn't solve the problem and professionally since they don't seem to be able to trace the LOG on my calls to them and the systematic reset of my credit to zero WITHOUT any voice or data traffic and even tried to prevent me from filing a COMPLAIN. Their manners should improve quite a bit and so their technical support.

I'm waiting now for someone from Vodafone Egypt to call me to follow up on the COMPLAIN I filed.

Hi
I have received my vodafone - ncr bill for the month june which is due to be paid in the month of july.
Before that there was a delay from my side in payment and I have paid my dues in the month of june.
In order to pay the dues of june I reached vodafone store in bangalore.
Where I got informed that the connection was issued to another person.
I am using this vodafone number [protected] around 5 yrs.
They have deactivated my services and issue/sold it to another person.
I request all, please do not take a connection from vodafone
Though you pay the rental without using the connection bcoz of the marketing calls we receive they will deactivate the connection and sell the numbers.
Though I have changed the city from delhi to bangalore long back I have been using this number even in roaming paying roaming charges.
I am not using this number since continuous marketing calls are being received from delhi while in roaming but paying rent.
Now that before deactivation it is a common sense or process for any company to email if user is not reachable.
I accept that I kept the sim not using but even though I am receiving bill every month to my email id.
Finally we should get an email informing that the number will be issued to another person.
I want the same number back on my name though in roaming.
For more information I am having bill received every month till june 2012.
Gupta psn

I really am tired of the poor service offered by Vodafone and it really does amount to harassment. I have checked my bill in two text messages, and when I online the automated service to pay the bill I notice that the price has gone up. So I paid the slightly lesser amount. I have phoned customer services since and they have not rectified the problem. They also claim no to have any record of these messages been sent. Well they are definitely on my phone and can prove it. Anyway, so the matter is not solved and have now been sent a message from vodka phone saying that I have not paid my bill and threatening to cut off my service and make a charge. I think all this constitutes harassment. Once again no comments from Citfrs please. Thank you

Dear Sir,

This is with regards to my Vodafone number - [protected]. In my current bill I have Three Discrepancies with regards to the charges levied on me:

1. I had called up the Vodafone customer care to activate Vodafone Live zero rental plan but the executive sent me a message on my phone and asked me to forward it to 111. I reconfirmed with him twice that this is the zero rental plan and he assured me as well that it is a Zero Rental Vodafone Live plan. But I have been charged Rs. 49/- as Vodafone Live charges wherein I have not asked for that service. He also told me that I will be charged 10p/10kb under this zero rental plan and I agreed for the same. I relied on the executive for the activation of the zero rental plan but I have been charged unnecessarily. I requested a reversal pf the charges as I had opted for the Zero Rental Plan and not the Rs. 49/- rental. As I was unaware of the sms codes for the various rental plans for Vodafone live. If the executive had sent me a SMS to activate 49 rental plan instead of Zero rental then it is not my mistake. Why do i bear for it? I also informed them that they can verify the recorded call for the confirmation of the activation of Zero rental plan from my side.

2. I have been charged Rs. 100/- for Game-I games download which I haven't downloaded at all on my phone as I use a Nokia Asha which does not have android nor is it game compatible. So downloading of any game is not possible. Nor do I have a kid who would have done it by mistake or unknowingly. I requested a reversal for these charges as well as I haven't downloaded any games. They also ain't providing me with the names of the games that I have downloaded. If I would have downloaded then I wouldn't have asked for the reversal.

3. Also I have been charged Rs. 6/- for the sms sent to the special no - 55435; which I haven't sent at all and also I do not know what that sms is sent. These charges I am ready to ignore.

There was also some mistake with regards to the sms and the sms pack for which I have registered. I was charged extra even after subscribing to the sms pack but that has been resolved and I have been assured that the charged will be reversed in the next month's bill.

If I had used the services I had paid the respective charges earlier and you can verify from my entire billing history. I am not going to make the payment for the Vodafone Live for the last month and the current month as well and also the downloading charges that have been charged to me because I have not opted or utilized those services.

I did mail thrice still they are not ready to reverse the charges and still saying it that they are accurate which is not a fact.

What can be done to reverse the charges?

Aniruddha Kushe
[protected]

i want to extend my credit limit of my no. [protected].
inspite of my certain reminders, no action had been taken till now.

VODAFONE is fraudulently selling 21.1 mbps speed for their 3G services. Actually speed is never more than 1 mbps or 500 kbps in most parts of Bangalore. By promising high speed they sell 1000 Rs worth USB dongle for 4500 Rs. This is misleading act and unfair trade practices.

These unfair trade practices are taking place in VODAFONE STORES itself. Once they sell they will not take back hardware. It is total waste of time and money. Their Karnataka 3G spectrum is backed by AIRTEL., So in this case even if you report they cannot fix or optimize system.

VODAFONE IS SELLING THEIR PRODUCTS/SERVICES WITH THE SPEED ( 21.1.MBPS) which doesn't even exists. Their promise is any higher end product the speed is upto 21.1 mbps but above 7.2 mbps. As the next level product works upto 7.2 MBPS. This is fraudulent selling practices used by VODAFONE. Vodafone customer service agrees that their system is not built for such high speed. SO WHY ARE THEY SELLING? WHY ARE THEY CHEATING CUSTOMERS?

Vodafone stores are scam: they take your money, documents, your service works for few days and it gets disconnected without any reason.
When we call them they blame that they never received documents. For no fault of customers they pay for the service which they never received.

This scam is going on for the reasons best known to vodafone, it is most likely that there is no coordination, no proper document management or filing system. This has happened over 3 times in my visit to India in last few years. Every time we pay money and balance is gone. This time we made sure and got acknoledgement from vodafone store for having documents received. Even then on 4th day all services were disconnected including black berry services. When approached Nodal office Thannasi C and Manashi at Bangalore they lied that they never received papers. When warned them of taking them to court they immediately restored services. But no refund made for the duration services were disrupted. These Nodal officers say VODAFONE believes in VALUE AND ETHICS. LOL Where do they buy values and ethics when they are money grabbing monsters. CUSTOMERS are harassed for their internal inefficiency. VODAFONE SUCKS, THEY HAVE NO INTEGRITY, CUSTOMER SERVICE OR RESPECT, LEAVE ALONE GIVING THEM VALUE FOR MONEY. MANASHI AND THANNASI NODAL OFFICERS THEY HAVE STOPPED TAKING PHONES. VODAFONE STORES MANAGER AT R.T. NAGAR MR. AGARWAL NEVER COMES ON PHONE.

WHY VODAFONE PEOPLE ARE HIDING AFTER TAKING MONEY. MANASHI CLAIMS THAT SHE INTIMATED OF DISCONNECTION, BUT THAT WAS PURE LIE.

VODAFONE REALLY DO NOT CARE FOR CUSTOMER, THIS IS NOT FIRST INCIDENCE IN MY FAMILY. EVERY TIME WE TOOK THEIR SERVICE WE FACED THIS PROBLEM AND FINALLY GAVE UP THEIR SERVICES BY LOOSING BALANCE OR DEPOSIT.

VODAFONE IS PURE SCAM AND NOTORIOUS FOR RIPPING CUSTOMER'S MONEY.

Respected sir, Vodafone Managers,
Respectes Gencfone Managers,

I am the very first Customer of Mobile Phone D2 Privat in Germany (later on it was Vodafone D2) My phone number was 0049.172.2306232 and still having 3 more Vodafone Connections in Germany as well!
Today I am told from other salesman in the Shop to write to Vodafone UK to get the normal Charges be put in Bill and you would get this Agreement changed! So I am writing it to you and awaiting your Help in solving this Problem!
I have now moved my Business to Istanbul (Turkey) and hier also i took Vodafone Sim Card in Istanbul!
I was suggested to take the offered Packet with 1000 minutes and 1GB internet and with 2000 SMS for total amount of 63tl (Brutto) per Month.
I have myself made this Salesman repeatedly clear that i have opened new Business here in Istanbul .
I would be mostly calling to India and Germany and also to UK... and so needed a suitable Sim Card for making these Calls in a cheaper way.
This Salesman* has repeatedly assured me (but I was not very sure of this Salesman) so I also took my turkish Friend Mr Cemil Baykas ... this salesman assured us repeatedly that there would not be any extra Charges unless the 1000 minutes are compleatly used!
Only after 1000 minutes, there would be the Charges! If i pay around 4tl then i can call further on in this Cheapway and also the Roaming will be allowed in India/Europe.

Aktually my Sim-Card was blocked just only after a week and again he explained me, that he did not understand why they have closed it? Denn he wated just the name of my Mother...
Please wait for the final & first Bill from Vodafone and there after we can look after the Payments!
He and some elderly (seemed to be the Boss, advised me that i should bring them this Bill and i should not pay it...
The 3G Sim-card was given to me from a Vodafone shop, hier in Merter (Fatih Cd No. 26/B: Merter Istanbul Fon: [protected] & Fax [protected] from the Salesman Grkan yasar* (Magaza Müdürü). This Sim Card was from a GENCFONE Merter for Vodafone.

my Details:
GSM no. [protected] Buying Date: 28.03.2012 and the
V.No.: [protected] Bill / Fatura Ref.: C204020182961
Thanking you very much and awaiting the necessary Help to solve this Problem!

With regards

Vimal C Jain

Landline [protected] Mobile: [protected]

WHERE DO I START? after my 18 month contract had expired in december 2011, i decided to upgrade my blackberry, they said oooo yes, you have a voucher worth 120.00 euros and 1, 200 points towards your new phone. I paid 9.99euros for the difference of price, and asked about my tariff as contract expired now, she said oh they will just keep it the same for you. In january went back to shop to upgrade my husbands phone as his contract had then expired, BUT a different memeber of staff served us, and stated when you upgrade you automatically go onto permanancia contract for 2 years, and if you want to leave vodafone will cost 100.00! We was both livid as this information was witheld in december. my husband told them to shov the upgrade and he ported his number over to yoigo in february, while at the vodafone shop we asked the assistant to change the bank account number for the direct debits, she done this, and in february the bills for me and my hubby came in showing the new account number, BUT they tried to debit the bills from the old account number (which we had blocked from vodafone) so they were returned to vodafone unpaid, we got text messages to say bills not been paid, paid straight away via online bank transfers. In march it happened again plus there was extra charges on our bills of 18.00 each for the unpaid direct debits? and again this month, we have spent hours after hours on the phone to them, and so far only had one 18.00 euros refunded, they state they have the correct bank account number and have been applying for bills to that number, it must be the banks fault.

Went to the bank, spoke with the manager who was also livid, he said he can only take the money from the account they ask for it from, he then printed up all failed debits prooving they are being applied by vodafone to the WRONG account number, AND printed up all the online transfers we done paying the bills, everything, we can proove 100% that vodafone are at fault, they said to email all documents over, we have tried over 2 days now, but their email system does NOT accept emails with attachments, so how can we show them the proof? off to their store iin guardamar tomorrow to get them to fax over all documents and have a row with them and get them to speak to the accounts department, TOTALLY ********* OFF WITH VODAFONE ES NOW, WANT TO PORT MY NUMBER OVER TO YOIGO BUT VODAFONE WILL CHARGE ME 100.00 IF I WANT TO DO THAT!

DOES ANYONE KNOW WHERE I CAN TAKE THIS TO GET IT SORTED OUT, I HAVE ALL THE PROOF I NEED, BUT CANT AFFORD A SOLICITOR - PLEASE HELP ME SOMEONE XXX

1- my 18 month contract ened in december, went to store to get an upgrade using points earned, was informed my tariff would stay the same with no problems. went back to shop in january as my husbands 18 month contract ended to upgrade his phone, and was told if upgraded would then be on permanancia contract for 2 years and would cost 100 euros to exit vodafone -this information was NOT given to me in december.
2 - changed direct debit bank account at shop in january, february's bills for me and my hubby showed new bank account number for payment, BUT they tried to debit from old account number, bank refused payment and we were both charged 18.00 euros each for the privilage! after calling them (and paying the bills by direct bank transfer) they assured us the money will be taken from new account in march, in march the same happened again, and again in April, they have only refunded me one lot of 18.00 and state the next lot will be credited off the next bill, they have taken the money and will not pay back into the account (aprils bill was taken from old account number, which my bank manager unblocked just in case it happened again - AND IT DID)

my husband ported his number over in february to another supplier, and they have now sent a collection agency letter stating we owe over 67 euros, 18.00 of bank fees, february's bill they state not been paid plus last consumption till porting date. We went to bank and got all the proof that vodafone was trying to debit from wrong account, transfers to pay bills etc, which shows 100% that it is vodafone at fault, they will not accept responsibility.

We are now very frustrated as when we call the customer support team, they vurtually always hang up on us, or say they will call back and never do, this has been ongoing now since february and really want to get it sorted out and leave them, i want to port my number over to a different supplier without the 100 euros charge, as they have treated me with such disrepect and made the past 3 months of my life hell.

We have even tried emailing them all the proof documents from the bank, but their email system will not accept emails with attachments so how do i prove they are in the wrong, how can I get this sorted out, I not wealthy and cannot afford a solicitor to sort it out for me! I have never hated a phone supplier as much as I do VODAFONE ES right now, they are liars, theifs and just dont care about their customers at all

I am in Torrevieja Spain and bought a prepaid SIM card for my mobile 3G enabled phone. It cost €14. I got instructions to send a specific code: 'TPTarjeta' via SMS to 22521 to activate unlimited internet access for 2 weeks (actually you supposedly get up to 20MB/day but never mind that). This is all fine and good, however when the card is inserted in the phone the 3G Internet works without any code being sent. You then find out in a few hours that you have used up all your credit because you did not send the Internet activation SMS. Once you send the SMS you are supposed to get a confirmation. This does not arrive though and one ends up calling the customer support number they give up. I ended up spending about €35 in two days because of the complications in getting this to work. On the third try, the SMS did not work so I called the customer support line 22189. They supposedly activated the Internet thing and I got an SMS in Spanish telling me it would not get activated until after midnight (they run some batches or something like that). So if I used the 3G service during that day, I would never get the activation because the credit would be finished. I would have to go back into the shop the next day and buy more and again try the activation etc.

My complaint is that Vodafone in Spain is using tricks and technical barriers so they never have to deliver the promissed "good deal" on internet access. Most people will end up paying many times over for this because of the complexities, weird conditions and barriers set up. These are not properly explained in the shop when you buy the SIM card. They don't tell you that you have to wait until midnight for activation and they don't tell you that the SMS message may not work (it never worked in my case). Only much later did I get the explainations after wasting time and money. The ticket name on the purchase is 3957 and the Product names on the receipt are: 1Uds WP U.tr 9i 11. gts €9 and 1Uds REGARAS PORT COM €5.

I have a legal 18 month contract with Vodafone ES for mobile Internet which clearly says that once I have used my agreed download limit that the spedd will drop to 128 kbps.
However today they say that it can go as low as 24 kbps which is contrary to the contract.
I have a complaint reference P1577606682, but they say they will not tell me the result of their findings.
What sort of customer service is that?
DO NOT USE THEM THEY ARE LIARS AND DO NOT HONOUR LEGAL AGREEMENTS, WHICH SEEMS QUITE COMMON IN SPAIN

Respected sir, I myself mr mahesh m dangiya, my vodafone mobile no is [protected], which is in bmc corp 199 plan, with vodafone live unlimited 99, net plan which is unnecesarily restricting for out going caals. I am residing at 4/9, bmc bldg, mitha ngr, mun scl rd, nr ward off, goregaon west mum 90. As per my document. This is my complain to vodafone mobile service, that I got a january 2012 bill, which is very much access amount bill, its 15282.55 inr. Which is very much high amount according to my usages as per my knowledge. Sir, u can check my last 6 months bill amount, but these time I got a yery high amount bill, which is unbarrable. Sir, I am using a I phone 4, from last 6 months, I ddnt get these much amount before. When I talked to my nearest vodafone gallery about these bill they said that this is your I phone downloading charges, and they dont know what exactly I download or surfing, actually I have a mtnl, [unlimited downloading plan ] internet connetion at my home also, and I download whatever I want to download, and so that I dont need to download anything with my iphone. So I dont understand that for what I hv to pay? And one important thing is that this is my very old more then 10 yeras mbl no. So I dont want to loose my mbl no and ur service, so plese check it properly again and send me my proper bill amount which I can pay and I shoud pay. Why I pay for which I ddnt use its not good, because I am your very senior and old customer, u people shoud check properly b4 sending the bill, that this is not a right bill. Amount. One another important thing is that if suppose my vodafone live is not supporting to the I phone, vodafone shoud do alert me or should send me a message that these service is not supporting to ur handset, then I could change my plan or whatever, but without any prior motice or any kind of alert messaging, how u can make charges for these thing. These is absolutely wrong, this means u cheat people hidind such things, how do we know that which plans supports to which hand set, u people knows know about this things, we people dont know this type of hidden strategy of yours to make people fool and make money, this is not done. So this is my humble request to u, that please send me a my proper bill for jan 12, which I can pay and activate my outgoing calls, if u people not thinking about my bills then u will loose your valuable customer, so think about it and send me a right bill to me. I hope u will sure try to understand my problems which vodafone gives to me from last so many days. And I hope I will got reply very soon from vodafone, thanks, yours thanking; mr mahesh m dangiya.

Sent a request to activate caller tune([protected]) to 56789. After a minute or so got a confirmation that the service has been activated, When check - it was not the song that I requested - Called Vodacare- spoke to Deepak Amte - he too confirmed the request no., so when ask why the wrong song - Reason he gave 1. You sent in the wrong request no. 2. You sent in a cancellation request etc...! When ask why did he confirmed the code no. earlier if incase it was wrong one & for cancellation one need to type CAN CT to 144 (not to 56789). He couldn't answer my queries, so then when ask for a supervisor, my called was placed on hold for 15 to 20 minutes & as always the line went dead from there end (this happen all the time, I'll guarantee it). We all know that we're charge for speaking to a representative (who anyways doesnt know or have any product knowledge), if this your way of doing business or earning more money . . . . . . then very soon we will see you in consumer forum or a law suit coming your way. We pay for a service that is suppose to work, if you're not able to provide the service, why charge us? Bottomline... CT [protected] needs to be activated ASAP or the money refunded . . . . you can keep your lousy songs to yourself! [protected]

i am owner of mobile no.[protected] . on 14th
jan, 1012 i got a message that my mobile services would be barred if i do
not make payment of rs.3966 . before this sms my services had got barred
and even incomming calls were barred without any notification though call
from company . after some days i visted vodafone store situated in hall
bazar, opp subhash juice bar, amritsar . i asked that the credit
limit of my no. is rs.1300 how can they make my bill of rs.3966 . they were not able to give any satisfactory answer . i asked him to provide me
with the bill as i didnt recieve bill at my home . he didnt provide me with
the bill and said that i will get that within 2-3 days . he told me that my
main bill was because of internet usage . i told him that my internet is
free for 6 months as i got samsung galaxy s 2 and there was scheme with it
that i will i will get 6 months internet free . he wasnt ready to accept
that there was any free internet scheme activated on my number . for
previous three billing cycles there are no internet charges imposed on my
number . after i recieved bill at my home . i checked out that rs.4472
usage of internet is imposed on my number and rs.1878 is provided as
discount . the final charge of internet should be zero i dont know why only
rs.1878 was provided as discount . moreover according to bill i have used
447299 kb in a month . i havent used this much of internet on mobile as i
always use wifi on my mobile at home . theres some problem with your data
calculator . furthermore my credit limit is rs.1300 which means my number
should get barred after usage or rs.1300 . for this whole matter i even
contacted nodal officer on mobile number [protected] . even he didnt provide
me with satisfactory response . in whole of this matter there is mistake of
your company . i sent this email to appellate.[protected]@vodafone.com .
their reply was -

Dear Mr. Singh,

Thank you for your email dated 01/02/12 regarding your mobile number [protected].

We would like to inform you that we have checked your bill invoice for the period of 09/12/11 to 08/01/12 and found that 447200KB of internet usage have been done from your number and @ 10P/10KB you have been charged Rs 4472.00 and after adjusting free benefits of 2GB your internet usage comes to be of Rs 2594.00.

We would also like to inform you that while using internet on your number if usage crossed credit assigned to your account then services will not get barred in between the usage.

Hence, we would like to inform you that reversal for the same could not be processed.

We would like to inform you that we have analysed your above mentioned number and found that current outstanding amount is of Rs 3542.56 which crossed credit limit Rs 1300 assigned to your number and due to this services of your number have been barred from our side and request you to clear outstanding amount to restore the services.

The docket numbers for your future correspondence are [protected] & [protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

then again i send a reply -
according to your previous email my number [protected] has internet usage of 447200KB from the period of 09/12/11 to 08/01/12 and i have been charged Rs.4472.00 and as per you after adjusting free benefits of 2GB internet bill comes out to be Rs.2594.00 . you must be knowing that 1MB=1000KB . as per stated above i had usage of 447200KB . therefore you should divide my internet usage that is 447200KB by 1000KB and that comes out to be 447.200MB and you said 2GB benefits has been adjusted and my usage is less than half of 1GB .
I would also like to inform you that my number didnt cross credit limit while using internet . it had already crossed days before my internet usage and even i kept on using as my internet is FREE . it was all your company fault that you didnt stop my number at that time .

Hence further i would like to inform you that you have already harassed me so much and i dont want that your company harass me further . i have already lost a lot of business due to your company's silly mistake as you even stopped incoming calls of my number .

so i request you that the reversal of the bill should be done as soon as possible .

vodafone reply

Dear Mr. Singh,

Thank you for your email dated 03/02/12 regarding your mobile number [protected].

We sincerely regret the inconvenience caused to you due to this unpleasant experience.

We would like to inform you that we have checked your issue with respective department and found that VMC pack was given to you on 19th June, 2011 and it was free for 6 months according to scheme given to you against Samsung mobile and same got expired on 24th Dec, 2012 and after that you have been charged 10paisa/10KB.

Hence waiver for the same could not be processed.

The docket number for your future correspondence is [protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

now i dont wanna reply these illiterate idiots . in one email they say i have got benefits of 2gb and i just had usage of half gb . these illiterate dont know how many kb are there in mb . in another email they say that scheme was expired . i got that scheme activated nearly 26 th august, 2011 . moreover i have credit limit of Rs.1300 .as according to bill i got my credit limit exceeded nearly on 29/12/11 and they didnt stop my number and on 29/12/11 my bill was nearly 1450 .
already this stupid vodafone has wasted a lot of my time . now i want is that vodafone provide me clearence slip so that i can port to another company . i dont wanna stay in this fraud company .
regards
harsukh
[protected]@gmail.com
[protected]