Vodafone
Reviews and Complaints

my vodafone number is [protected], I have been asked to submit Proof of identity and residential proof with latest passport photo and in turn I submitted all relevant documents at vodafone store at Jampeta, nandam geni raju centre, rajahmundry 15 days back.
Even to-day when i receive calls no number is displayed, is this way you are happy to help your customers, infact you are hampering customer services.

you are hereby requested to restore the facility of displaying numbers of incoming calls.

I, pankaj is a prepaid customer of vodafone([protected]).They deducted rs 41.08 from my account on basis of using internet for one and half hour.
inspite of repeated calls to there customer care i dint get good response.during my call they put on hold and play vodafone tune.its very shame being customer of such a big telecom company.

I am using 2 vodafone postpaid no. S. But now I m planning to shift to airtel due to useless comments on customers by the vodafone cse. I am from ludhiana, punjab. And this complaint is regarding the vodafone store in sarabha nagar, ludhiana. Cse in vodafone store ludhiana named gurdeep, is not having any manners how to talk with customers. She said "why you are coming to store after every 3 days. You have been taken out from home by your parents".
Please, kindly pay attention towards the complaint.

As an ex-pat I thought it would be a good idea to get a contract for mobile phone and ASDL with Vodafone when I moved to Barcelona having used the service in the UK for many years without any problems. How wrong could one person be! Below is a summary of my very very bad experience with Vodafone Spain.

On 18th August 2010 I took out a contract for ADSL line and was told that a technicican would contact me to arrange a visit to install everything I needed to get wireless in my apartment.

9 weeks later and many hours and hours of phone calls and visits to the local Vodafone shop (who are absolutely powerless to do anything whatsoever!) I am still without my ASDL line despite having handed over in excess of 120 Euros!

I phoned customer service from Barcelona on no less than 15 occasions to try and resolve the problem and each time was told that someone would contact me in 48 hours. GUESS WHAT? No phone call!

On two occasions I called and asked to speak to Manager / Supervisor and was told that they were 'busy' - when I finally called a third time and was put through to the so called Manager - they said they would call in 48 hours! That was 72 hours ago and still no phone call!

To add insult to injury I have just spent 1.5 hours in the Vodafone shop (today) in Barcelona (Calle Boters) having stupidly migrated from Vodafone prepay to contract last Thursday to try and find out why my mobile phobne hasn't worked since!

To my absolute astonishment and after waiting 45 minutes to be served the staff member in the shop came back after speaking to their Technical department and told me that my contract had been cancelled! At this point I had been without a phone for 8 days (having also been in and out of the Vodafone shop to be told that the fraud department had to run standard checks which was why my phone didn't work). I remained in the shop for another 45 minutes during which time I was told that actually the line had not been cancelled but there was a restriction in place.

Now one would have thought that a restriction would be easy to lift given that the customer is standing in front of a member of Vodafone staff with a passport and the phone and numerous other forms of identification. But no! How ridiculous of me to think that it would be as simple as that!

I was then told... guess what? Yes, they would call me! I AM ABSOLUTELY FURIOUS, FRUSTRATED AND WITHOUT A MOBILE PHONE OR INTERNET DUE TO VODAFONE'S ABSOLUTELY DIABOLICAL SERVICE AND CUSTOMER SERVICE.

If you are an ex-pat and are looking for either a Spanish mobile phone OR internet - PLEASE PLEASE PLEASE DO NOT EVEN CONSIDER VODAFONE! Let me remind you that I have been waiting 9 WEEKS for my internet and now have not had a phone for 8 DAYS! No explanations just a constant promise that SOMEONE WILL CALL ME.

Interestingly, I have tried to find a way to contact the Directors of Vodafone and I cannot find any way of getting in direct contact with them otherwise I would have.

Welcome To Vodafone (ESPANA).
Your E-mail Address was Emerged As One of the beneficiary (winner of (£500, 000.00)Five Hundred Thousand Great British Pounds sterling) from the Vodafone Promo Compensation held in Madrid Spain.

Please, You Are Requested to fill in the below requirement for claims verification:

Full name_____________________
Contact Address________________
Age_________________________
Telephone Number______________
Marital Status__________________
Sex_________________________
Occupation___________________
Country_____________________
State___________________
Nationality______________

You have to fill in the below information for your claims

Warm Regards
Mr. [censored] Sanchez Flores (Promo Manager).
Telefone Number: +[protected]
E-mail: [protected]@live.com

I got a Vodafone number [protected] few days back on 17th September 2010. The number was activated the next day but again got Disconnected due to signature mismatch on the form. I submitted a new form in the vodafone gallery along with the documents and photograpth and verified the originals. I was told that the services would be acticvated today i.e. 21th September 2010 but to my distress it was not done. To add fuel to fire was contacting the esteemed customer service of Vodafone on 198. I spoke to 3 different executives by calling 3 different times and all of them disconnected the line while getting it transferred to their supervisor. Instead they kept on insisting me to visit the gallery again as they said we have not received any request from the gallery. I did everything from my end to activate the card and now I have to again leave my daily work schedule and travel 12 kilometers to get my card activated. This surely is not customer Service.
The worst part is that all the 3 executives I talked to were not aware about Vodafone PR department. Doesn't Vodafone have one. It's very shocking for me to know that.
I Don't know how to go about this but I would like to surrender the services of Vodafone and get all the money that I refilled the card for back else I need a written explaination why my call was disconnected by the customer service three times in a row and not transferred to the supervisor. I spoke to Three people, Prateek, satish and the third name I don't remember.

I expect a reply from someone responsible in Vodafone

Iftekhar Ansari
+91 [protected]

Dear sir,

This is kind request, from past 1 month we are not getting vadafone signal, this is very hard even to change sim card to other one.Regarding the same i given 3 times complaints to the customer care 198, and not getting any responce.

My quetions is is this possible to get the solution for this, send an E mail to me.Below is the address where issue is happening.

D.No 52: Kurubar Halli, J C nagar 9 Th cross Bangalore-560086
Karnataka

Vodafone steal money from my debit card. I paid my phone bill through my debit card in Jayanagar branch on 13th of July 2010 and later I checked my account balance/statement on the same day and found out that they took twice the amount (2 transaction with same amount), I went to the same Vodafone store and complain regarding the same.. they said the money will be credited back to my account in the next day and give me his name (Vijay) and cellphone number but the next day he did not call me or received my calls and again I went to another Vodafone office to complain for the same.. nothing happens ... I think I lost my money...

Dear sir

i have submitted all the document till date i haven't received my Pf money my Pf account detail isPls find below your deputee id, emp.code and PF No.

Deputee ID [on System] 139580
Employee Code 153380

Employee PF No. TN/35791/126044

Please give me all information about my Pf.

Thanks & ragards
Sushantio Kumar Dutta
+91 [protected]
Email ID: [protected]@yahoo.com

We keep getting these unsolicited messages on screen in the form of quizzes and tips. If you press the OK button, you get charged for it so you have to press the "Back" or the "Cut" button. We have two vodafone post paid cell connections and we are registered on the "Do Not Disturb Registry of india". These unsolicited messages which appear on the screen cause the following probles:
1) They are unsolicited;
2) If you press "OK" by mistake you get charged for it;
3) You have to press "Back" or "Cut" so that you do not get charged for it;
4) The phone light becomes on when the message comes thereby consuming lot of energy and phone needs to be charged again and again;
5) These messages come throughout the day and night.
6) I have old parents for whom getting rid of these quizes and tips becomes difficult and if they innocently press the "OK" button we get charged for it;

My sim card's registration was failed. I submitted my photo and address proof in Vodafon shop near Devegowda Petrol pump on 28th of July. I got the new card after 3 weeks on 17th August. I've been said that it will be activated with in 5 mins if i make a recharge of 48 Rs. I recharged on the spot but still i didnt get service back.

My no. Is [protected] and my name is varun kumar.
I would like to say that I have some problems with your services.

1) I cannot talk to customer care from my no. They have forwarded my request but services have not been activated on my no.
It's been two days and they say it take maximum of 24 hrs.

2) I have activated your services of 2 gb free internet surfing and recharge my no. With 95 rs. On 1june and till now my service have not been activated my 3 days have gone waste. Italked to customer care from other no. And they say service is activated on my no. And I can surf net on my no. But my balance got deducted.

So I think my problem should be resolved as soon as possible so that I should refer someone to your services.

Sir, I am arvind a vodafone's u. p. subscriber having mobile no. [protected]. I want to say that vodafone had deduct my a/c balance by activating sms service from their side on 26, may10.in this regard I had request, its no. was [protected] on 26, may10 itself. they are refuses to refund my balance by saying you have launch complaint.

I have a complaint regarding my Mumbai "Vodafone" number : 91-[protected]. I hope i am not waisting my time by contacting you. I have been shifted to Mumbai Recently, i have taken a new Sim card on the name of my husband "Mr. Rajiv Manuj". I do understand that every company has to follow norms and guidelines, but i have undergone a big hustle.
It took lot of time to activate my Sim connection due to documentation. I have visited four(4) times to the Vodafone store for competing the documentation. The customer care agents never gave me the complete information for the correct documentation.
If i am not wrong, my connection was activated in the month of February 2010(you better check in your records). This is a prepaid connection. When my connection was activated, i recharged my account with Rs.222, in the middle of my usage, my connection was deactivated. when i visited to the Vodafone Store your agents told me to submit the documentation again. Which i did! Mean time i was using my Delhi number 91-[protected], which is on roaming from last 5-6 months due to this trouble.
Now my connection is active but when it was temporarily out of service(due to documentation formality) i Had balance of Rs. 80 in my account.
After the activation of my connection my balance is vanished. I spoke to your many agents and they never gave correct reply or some times they even ill treated me. I belong to the banking sector and i know how the system works!
Now, i want to make complaint against all those agents. The first one is Prateek umrania. After that i visited to the Vodafone store on Church Gate where i met with Shadab- he promised me to mark a mail for my balance retrieval, which he never did! I just dont understand if they cant do anything then why do they promise to do so!
I spoke with the customer care agents on phone and wasted my 1 1/2 hour. I spoke with prateek Umrania, Raj, Ashish Kelkar and the Supervisor-Krunal deepak Shah. after listning to my problem related to my balance he disconnected the call by giving me an excuse that he cant hear me.Being a supervisor he ill treated me, which is unecceptable. i want you to take some action against him( Krunal deepak Shah). I know that u you have the recorded conversation for each agent. You can even cross check whatever i am telling you. All the Customer care agents disconnected like this which is extreamlly shamefull.
After that i visited to the Vodafone store, which is on "Fort road". There was a girl named "Usha", she told me to come some other day as she cant Handel my complaint. When i insisted her she gave me some number(which she said is a complaint number) and said my problem will be solved in 24hrs. Nothing happened later. I called Customer care and asked for my complaint number, that guy told me its a fake number, its not a compliant number.
Day before yesterday i visited to the Fort store again for making my Delhi number payment([protected]) and i saw her, i asked about my compliant status, she told me to come on Monday so that she can take approval from her senior, which was another excuse because those stupid agents does not understand that a person can not come everyday. After i insisted her, she called her 'so called' Floor Manager- "Ratna". After listening my query, Ratna told me that she has recharged my account with Rs.100 and shortly i will receive the message for the balance received of Rs.83 WHICH I NEVER RECEIVED!

The primary concern is of your agents. I really dont understand which kind of services you people are providing to your customers...
Secondly, i want my money back and want to know where is it lost and why?

Kindly, revert me that will you be able to sort out the problem or do i need to contact some other department.

A highly frustrated customer:
Jyotsna Mitra Manuj

Have been a customer for 2 years now with no complaints.

Recently used the service in France for a couple of hours - answering emails only, no major use of bandwidth.

I just got my bill - and was charged £17 for this roaming use (that's approx. USD26).

Don't have the contract to hand, but signed up specifically because overseas roaming was reasonable - fixed charge of £5 or £10 per day.

Not a happy bunny - will take it up with Vodafone shortly.

I had cald vodafone care uncountable times... N I told them to activate d call conference service on my mobile phone as I hv transfered my pre paid to post paid no... Bt evrytime I call them up I get differnt information... Sometimes they tell me I have to deposit 2000rs as a security amount n some other guy tells me ur conference will be activated within 48hours... Free of cost... What is it yaar...
You guys are mis guiding me evry time I call up... N till date dere is no activation on my phone... I need an answer for this...

i am using vodafone no. [protected]. with this no. i asked activate DO NOT DISTURB service. but still this service is not activated. unvanted calls & sms are still coming on my phone. the great service provided by them is. prohibition. yes, still they are prohibeted my calls & sms to costomer care. i wanted gprs & vl settings urgently. so they are verymuch irritating .

I am dinesh bhardwaj, [protected]. I went to vodafone store on 29/03/2010. They told me to mail to corporatecare.[protected]@vodaphone.com for disconnection of my number. It was promised that my services will be disconnected by 3rd April. but It has not been done till now. I am very disappointed by all promises. I called up Irfas khan ( dont know the exact name) from retention department on 5th to enquire about why my number was not disconnected. He promised me that by next 48 hours it will be disconnected. Then I called up on 7th April. This time Tej singh from retention department appears and promises the same. Wait for next 48 hours. I do not know when the 48 hour series will end.

Can you believe it I being the corporate user is getting so much of trouble then what about the normal user? I have to move from the city and want to disconnect and pay my bill before I leave. But now I think, I should fill a lawsuit against Vodaphone as the promise of disconnection within three days in not fullfilled. What do other say about it?
I have attached the email sent by the vodafone to prove what I am saying is right. After suffering so much, I would suggest everyone to not go for any vodafone connection.

Dear Mr. Bhardwaj,

Thank you for your e-mail dated 29/03/10 regarding the deactivation of services on your Vodafone number [protected].

We do understand that you would like to deactivate your number [protected]. We surely value the relationship that you have shared with us and are concerned to know that you have opted to discontinue the relationship. As per your request, we are arranging to close your Vodafone account. The Service request number for your reference is [protected].

We request you to kindly provide us 72 working hours to process your request. We assure you that one of our executives from the Specialized Vodafone Care Team will call you within 24 working hours to address your request. We request you to kindly keep your mobile number or alternate number active until you receive the call from Vodafone number ending with 9XXXXXX111.

We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 15/04/10 . After adjustments, you will receive the balance amount if any, on your number via a cheque on your billing address within 45 working days from the date of deactivation. However, the current billed outstanding amount due on your Vodafone account is Rs. -108.62.

Assuring you with the best of our services at all times.

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We’ll do our best to help you.

Happy to help,

Gurpinder Singh
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in

Dear Sir,
I am mohit mittal.i am a software engineer in noida.so that I don’t have enough time for my personal work. Now I am using postpaid Vodafone no. that is +[protected] because of low network in my area.For this, I have compliant many time at customer care. I want to close my Vodafone postpaid a/c. For this, this month, I have gone for Vodafone store 15 times approx at navyug market Ghaziabad. But always they will create new problem for me. That is given below.
17 mar 2010, my father went for Vodafone store. They said”Your son has to come. For close you’re a/c”.
19 mar 2010.when I came they said”Your bill is not generated that will be 20 mar. So you have to come 21 mar”.
21 mar 2010 they said “we don’t have blanked sim”.
26 mar 2010 they said “we don’t have blanked sim”.they suggest me “you can report to customer care .that your no has been lost for that your bill will be stop”.
2 apr 2010 they said “First you have to start your services then we can close you’re Vodafone a/c”
5 apr(today) 2010 they said “we are sorry. We can close you’re a/c at next bill cycle”.
Thanks & Regards
Name- Mohit Mittal
Date- 5 apr 2010

Hi,
This is E.Satyanarayana from andhra pradesh.
I'm using my vodafone number since 3 1/2 years.
For that i have been given the complaints for many more times.I haven't received any reply or response from the vodafone customer care side.So that i want to proceed legally and want to make a SEW on them.
So could any one help me in this process.