Vodafone’s earns a 2.0-star rating from 436 reviews, showing that the majority of mobile service users are somewhat dissatisfied with their connectivity and customer service.
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vodafone - global direct mistake
Global Direct people visited my home and told me that both of my no's, [protected] and [protected] would changed to GTK 299 plan (Re 1 STD and 0.6 local) within 3 days. They also took money for that. When I checked after a month, it was not changed at all and I ended up paying extra money. When I called vodafone customer care, they changed it on 9th May 2008. I lost a lot of money because of that.
The complaint has been investigated and resolved to the customer’s satisfaction.
money cheat
hi my name is aravind. Am from chennai. i am using Hutch(vodafone) connection fro the past two years. But during 17th March, by morning 8.15 suddenly rs 99 have been vanished. i came to know that i am cheated rs 99 only by 11:00 am.
I then called the customer care officer(if am not wrong his name is Manohar).I explained him that i have lost rs 99 and requested for a justifiable reason.
He respond me that HUNGAMA pack os activated on my mobile and so hutch has taken out Rs99 from my account.
So i have asked him that "i didnt ask you to activate hungama pack, and and what basis hutch has activated me the hungama pack?".
The reply was stupid that hungama pack ia activated as if i have a GPRS account.
(B4 some 5 months, hutch themselves volunteerly activated GPRS account in my mobile.Even i didnt ask them to do so. But they did.)
i lost my patience and asked what actually hungama pack is? the answer is still more stupid but actually made me to laugh, that how could a Vodafone of MNC nature reply like this.
the reply is"Hungama pack is an offer where one can browse through their mobile phone for the next ONE HOUR right from the time it is activated"
The humour here is that they activated me Hungama pack by 8.15a.m and i was only aware that the pack is activated only by 11:00 am.
i explained my status to the CC officer and asked him to reimburse my money of rs99. but the response is so stupid that the CC officer from hutch has put down my call.
I was distressed with hutch now and am despite being with HUTCH in POSTPAID for 3 Years and PREPAID for last two years, now cancelled the connection and switched over to other subscriber.
please,
*if you have activated gprs in ur mobile out of your knowledge, cancel it unless you need browsing facility.
*please keep track on your account balance
*please always note down the CC(CustomerCare)officer's name when he/she responds
*please avoid using vodafone's GPRS facility (as far as my story's concern)
Hi
i am mukesh
i am also rs 99 from my account 2nd june and when i called at cc( if am not wrong his name is mega)
I explained him that i have lost rs 99 and requested for a justifiable reason.
He respond me that HUNGAMA pack os activated on my mobile and so hutch has taken out Rs99 from my account.
So i have asked him that "i didnt ask you to activate hungama pack, and and what basis hutch has activated me the hungama pack?".
The reply was stupid that hungama pack ia activated as if i have a GPRS account.
i lost my patience and asked what actually hungama pack is? the answer is still more stupid but actually made me to laugh, that how could a Vodafone of MNC nature reply like this.
she gives me answer that she don't know about this
i lost my patience and asked what actually hungama pack is? the answer is still more stupid but actually made me to laugh, that how could a Vodafone of MNC nature reply like this.
yes i also agree. these vodafone cheats are always cheating in the bills and money.
we in our family also experienced the same and we are disgusted with hutch.
IF vodafone company can see this, "please vodafone you are not good in customer service, hence dont potrait urself to be good in advertisements".
abusive past due amount collections
Dear Sir / Madam,
My name is Sushant Agarwal and I have been a user of Vodafone (earlier Hutch-Essar Group) mobile services. My mobile number was [protected].
It has been more than 3 years since I shifted out of Delhi and am currently based out of Bangalore but I continued using the moblile phone connection and paid the bill on time till about a few months back when I realized that I was being charged for calls not made by me and the talk plan was changed without my permission. I communicated the same to Vodafone and called them to resolve the issue but there was no satisfactory resoultion received from their end.
I also shared my bangalore phone number([protected]) with them and asked them to call me to resolve the issue but I never got a call from them. I have not run away without paying the bill, I am willing to pay the bill if the issue is resolved satisfactorily as communicate by me in all my communication with Vodafone customer care.
Today I got a call from Vandana Srivatava, Room No. 24, Patiala House Court telling me that there is a case that has been filed against me with the file number RD-8123. She also told me that there have been multiple notices sent at my home address in Delhi where my parents stay. She asked me to get in touch with Mr. D K Sharma(advocate) on phone number [protected] to get the details of the case.
I called Mr. D.K Sharma and he told me that I have run away without paying the bill of Rs.1500 approx and that he'll send people for collection to my house in Delhi who can harm my parents. He abused my parents and me over the phone and used vulgar language. Towards the end of the call he told me that he'll harm family in Delhi.
I am very upset about this and would request you to please take some action against Vodafone and Mr. D K Sharma specifically for threatening & being abusive.
I have the following information aboout D K Sharma
D K Sharma (Advocate) - Patiala House Court
Phone # [protected]
I am in bangalore and am not in a position to take action against have and file a complaint personally against him with Delhi police. Request you to please help me with this case
Thanks & regards,
Sushant Agarwal
Mobile # : [protected]
Dear Friends,
Vodafone Mobile phone service provider company is not serious to maintain TRUE RECORD of prepaid customers even this company do not perform the physical verification. It is dangeraous and harmful for the sake of our Country.I purchased a new prepaid connection/number which was [protected] and submit the relavant I.D. documents and someone picked the mobile phone when I contacted the "Customer Care" to receive the outgoing calls after the stolen time, I was shocked to know that my name is not in the record of this company then I requested the attending person to provide the name and address details under the section of 3 of "Right to Information Act" he got angry, then I said him Nobody will come forford to say he is using the abovesaid number before the Court and I requested him to verify the record physically and modify the record, after listening my advice he disconnected the line.
My suggestion is If a company is not conducting a Physical Verification it is harmful in the interest of our Country where BOMB BLAST are commonso Vodafone can send a REGISTERED LETTER to the address of prepaid subscriber with a reply post card inside which after writing the answer should be returned back to him.
Dear Sir / Madam,
My name is Arvind Pandey and I have been a user of Vodafone (earlier Hutch-Essar Group) mobile services. My mobile number is [protected].
I want a small help from ur side. Actully i had lost my D.L(Driving Licence). one pihoto copy was submitted in ur organization for my this connection. and still i don't remmember my D.L no. and its my need for new D.L.
So plz provide me that D.L serial no. or just tell me the nearer brnch which can help me. i just want that D.L no.
i will be very thank ful to u.
thanks.
False assurance
Yesterday, 2nd of May, I had been to Vodafone main office in Thane which is situated in Gokhale Road. There I met a sales representative who informed me that the new post paid connection will be activated within 3 to 4 hours after submitting all the documentation. Inspite of doing so my # has still not been active. Initially I wanted to go in for a prepaid connection but he told me that it takes around 7 hours for activation but if you go in for a post paid one it will take only half the time. I requested the person to give the office contact # in case I face any activation problems but my concern was turned down saying that he will call me at my residence #. I waited and waited but I didn't receive any calls from him. This is totally bizarre and I am very very upset with this sort of attitude. I am very displeased with this sort of false assurances to customers.
I am Sushant Sapkal Frome Thane. I visited to Vodafone Gallery 4-5 times but still I am not happy with your service. I want to convert my loop no. to Vodafone prepaid, but your Division is not able to provide me service. behind of that all drama i was west my 10 hours & 160 rs. for travelling. I am stunned that you are the largest service & network provider in India. if you are littel bit of worried about me then please do something. I hope that you are give me some reply.
Thanks,
regarding,
sushant sapkal (sapkal.sushant@rediffmail.com)
[protected] / [protected]
these vodafone guys are soo very good bluffers...they promise me..."sir, your vodafone no will be activated within 24 hours, we are happy to help you"...wow ...i felt soo great only to wait for 8 days till date and my no is yet to be activated...and i called them again and again and again...and they end up giving the same promise...god please save vodafone subscribers
Mail sent to CORPORATE.ASSIST@VODAFONE.COM on Thursday dated 12.02.2010. Kinly read the same
To Whom so ever it may concern
This is Sujeet V. Choudhary ( Mobile No. [protected]) customer of vodafone postpaid service since last 2 years. In spite of getting good service from you, I not happy with the service & value added service/ Products that you provide.
If you are not capable to fulfill customer's requirement then no need to give baseless commitments & promises. And if possible it is humble request from me to all of your executives, stop doing the same so that customer will find other way and will not rely on your helpline ( Helpless Service).
Issue-
I have activated SMS10 (Rs.35/ Month plan). Now I would like to deactivate the same so that I can access another plan i.e. SMS149 ( Rs. 149/ Month plan)
For deactivation of Existing plan I have sent CAN SMS10 to 111 ( Which is showing in your system since 6th Feb 2010). After having several calls to 111, the only ans. which I got is " IT WILL TAKE 48 HRS TO DEACTIVATE". Your executives just tend to fool customers by hanging up them.
Let me tell you today is 11th Feb 2010 ( Almost 120 hrs passed) and I have intimated one of your executives ( Name- Mr. Abhinandan Patil, Lower Parel) that before 11.00 hrs I should get a SMS from vodafone regarding deactivation of excising service. As usual that is not happened as your are more interested in DOGS rather than HUMAN BEINGS.
Suggestion for you on be half of all the vodafone customers- If possible try to concentrate on your customers & services that you provide instead of wasting so much money on advertisement ( Especially that Dog called " Scooby").
Other issues-
Every month you are charging Rs. 30 in my bill against miss call alerts ( Which works only in ZOO's advertise). Even after so many conversations between your rep. & me, still I am not getting any miss call alerts.
I hope all customers are quite familiar with the problematic bills issued from vodafone.
If possible try to revert back at the earliest so that I can proceed further & will not wait for your response.
To CC-
Dear friends, If you are enjoying any other service other than vodafone, stay with the same. If you are planning to shift to vodafone " Please...".
PS- NETWORK ROCKS, BUT SERVICES ( WORKS ONCE IN A BLUE MOON)
activation of caller tunes
In the last four months, i use to received the promotional calls from the vodafone. 3 months back, i received the promotional call fromvodafone. The moment i picked up the call, the call got disconnected, it was a computerized call. i just heard thank you for calling the vodafone. within 5 minutes i received a message stating that your request of activating caller tunes has been registered and after 5 minutes, again i received a message in which it was written that the caller tune has been activated and my balance was deducted. Again 1 month back, i received a call and i picked up the call and came to know that it was a promotional call from the vodafone. within 5 minutes, vchat got activated which i came to know by receiving the message from vodafone and again the amount got deducted. I not even know, what is the use of the vchat, why should i will request to activate. This company is big cheater and fraud and that is the way this company earns money. I am just fed up from these promotional calls. I also don't know how to deactivate the vchat.
Hi,
Vodafone is a fraud n doesnt value for long time relationships with customers.
I have been facing a hell lot of issues in the recent past with vodafone billing and customer service.
My phone number is [protected]. Am a prepaid user and balance keeps getting deducted for no reason.
I called up the customer care N number of times to get my Vodafone mobile connect and GPRS deactivated.
Everytime i call up the customer service they give a request number and asks me to wait for 24 hours to get the service deactivated.
But they are cheaters. Vodafone mobile connect gets never deactivated on my phone which i am informed through another customer service representative.
The last request i raised was # [protected]
And the most ridiculous part is that today i got to know they cannot see any request for deactivation of Vodafone mobile connect raised from my end.
I have constantly called up them up to report that my balance is getting deducted even when am not making any outbound calls.
I dont know how they never understood to disconnect the internet services which i never requested for. As per Vodafone cust care the internet service gets automatically
turned on everytime i restart my phone. Does that mean that every time i switch off my phone and switch it on i
have to call up the customer service to get
all the unwanted service deactivated ?
This is simply disgusting and unacceptable. I have been using vodafone connection for the past 6 years now.
But if this is the kind of service they provide, Then i guess i have to term them fraud and switch over to a better mobile connection
NON REFUND OF SECURITY DEPOSIT
I was a postpaid subscriber for three connections of vodafone. On date 31st january 2008 i decided to cancel all my three connections due to inefficient, careless, unbarrable and hopeless service of vodafone. After a long struggle i have manage to get refund of two cell phones nos. are [protected] and [protected]. But the refund of security deposite of cell no. [protected] is still panding. So this is my effort to inform the people that even after a period of three months is not sufficient enough for vodafone to refund the deposite amount of customers! This is the character of so called world's biggest celluler service provider. I appel to all that think twice before asking vodafone service in India.
Service and Coverage pathetic
For the past 6 months or so, i have been experiencing serious quality and covergae issues. Call dropping, No coverage during peak hours have become too frequent. There are days i can't talk for longer than 2 minutes before the call gets dropped. I believe lots of vodafone customers are facing this problem, the customer service nicely registers the complaints and then forgets about it, yesterday i couldn't even complete the complaint registration because of poor coverage...
Fed Up with vodafone services,
I took postpaid connection [protected] )two weeks back and the House verification and Office verifications has been done. First they disconnected outgoing calls and on the same day they disconnected Incoming calls too. I called customer care hell 8 to 9 times and all are saying different stories. I met my sales executive and no response from him. To know the problem, atleast i should call 111 from my phone and all calls were bared. I kept a mail regarding this to vodafone for the past three days and i am keeping the mails too and none has replied and none has got back.
REALLY FED UP WITH VODAFONE SERVICES IN BANGALORE, KARNATAKA, INDIA.
I facing similar problems with vodafone and no idea when there services in terms of customer service would improve. Vodafone customer service (phone), outlet and rentention team are incapable to resolve the matter, very unproffessional and I being customer for seven years feel Vodafone service is hopeless and there is no redemption.They have promised call back so many times but never kept to their word. I have email several top official regarding my problem where i am still be charged for cancelled mobile service from vodafone and on my other number they have billed amount which is totally unacceptable.I had been to outlet so many times but have not given me any soln to the matter. There is total misguidance from vodafone here in Bangalore and I would defn look for an other alternative service provider if this is going to continue. Vijay R ([protected] / [protected])
i agree to the above one regarding Vodafone Bangalore - serice and coverage.
TO THE CEO
VODAFONE -BANGLORE
SUB:PROMOTION CALLS
REF: MY MOBILE NO. [protected].
SIR/MADEM THIS TIME I AM ON ROAMING FROM YOUR SIDE MANY CALLS FOR PROMOTIONS OF YOUR VIRIOUS PLANS ALSO SENDING SMS FOR BONUS CARD AND THAT TIME THEY INFORM ME TO ACTIVATE WITHOUT MY PRIORE PERMISSION DUE TO THAT I GETTIN LOSS ECONOMICALLY & MENTALLY ALSO .
SO I INFORME YOU IF YOU CAN NOT STOP IT AS EARLIEST THEN I LODGE THE COMPLAIN IN CONSUMER COURT AT YOUR RISK & COST. WHICH IS PLEASE NOTE.
THANKING YOU.
R.K.TANNA.
4TH AUGUST, 2008
Hi sir/madam
I am chetan Kumar(([protected]) i have using your services past 3years to till know . I did not get this type of problem in past 3years itself but know I got one problem . Vodafone people only activated like caller tones, ckt updates, etc of service. If ask know they are telling ur activated . like this I having one problem last month (3/7/08) I got one call . I don’t know whose call it is then I picked that call then only knew this call from Vodafone then I cut call after 20mintes I got massage in that ckt alters has been activated on your Vodafone mobile phone . rs 49.0 will be deducted as monthly rental then after that I given called to Vodafone customer care there one person picked my call his name is sohail khoje his spoken with me and he only logged Complaint then he gave the complaint number also ([protected]) then respond the query on Monday (7/7/08) then revert my amount on the same day then next month means in this month but continue the service of ckt alters also they are debit 49.0 rs in my account (3/8/08) evening 5:30pm after that I given call to Vodafone customer care . they are said we can not credit of 49.0 in account .they are not giving intimation directly debit of 49.0 rs in account whose wrong it is please rectify this problem give me a correct information if your not giving true information all call I recorded ( what I spoken to customer care last month to till date) in phone I will go to the consumer court
poor network
"Barking dog seldom bite" Just Like Vodafone cellular service only the advertisment is good but not the service, Be aware don't hope on false promises My Number is [protected]
Hi,
I am Subrata Nayak Form Sondail, Barunda, Bagnan, Howrah, State West Bengal . I took post paid & prepaid connection from Vodafone, the no is [protected] & [protected]. after that i am facing problems with outgoings & incoming calls to any numbers for very very poor network.So kindly take any step for poor network in this area.
Before 1 year from todays i did the same complains & enquiery made by the NOKIA team & this team are facing same problem in this area & this team are says they had quick action for devloping the network o this area but nobody arrenge any step for this problem.
"Barking dog without a real teeth...
VODA is just encashing a most innocent and loyal annimal by way of advertising for their own interest.
It should be other way around, "Wherever you go, VODA won't follow you." As the master of the Pug has changed...
Why the hell Voda has to come all the way to our country? Is not it Hutch was a better performer?
No wonder the biggest dumping ground is our country "INDIA" where one can fool around with more number of FOOLISH.
Low Credit Limit, False Information at time of PURCHAE
I bought a prepaid and according to my usage, I was told that I could buy a new connection with TALK 799 plan. The plan would enable me to make 7000 free Vodafone to Vodafone calls and 4000 free local and national messages.
First I was given 500 INR credit limit and then increased on repetetive calls. I tried contacting the Senior Authorities and also sent emails to Appelate Authority and Nodal Officer, but none were replied to.
According to thier policies they should not have sold the connection to new subscribers or subscribers less than 1 year old. This is what their representatives told me.
They are neither replying to emails neither 111 care people care about the problem.
I forgot to mention that I did purchase a new connection according to their information provided to me.
not able to call std landline at nagpur
To,
Manager customer service
Vodafone
Hyderabad.
Subject: regarding complaint against my mobile no. [protected]
Dear sir,
This is with ref. to above subject matter. I undersigned samrat khanorkar, mobile no. [protected], has launched a complaint regarding “ no out going calls to nagpur (std – land line)”.
Sn
date
registration no.
remarks
1
9.4.08
[protected]
complaint launched on mobile
2
9.4.08
[protected]
confirmed that the complaint is resolved.
3
14.4.08
[protected].
complaint launched personally at vodafone stores ministers road, sec’bad.
I am facing this problem since long and not able to call the numbers (std _ ll) in spite of launching complaint for the 1st lime it was confirmed that the problem is resolved but unfortunately it remains the same.
Again on 14th april my self personally launched a complaint as mentioned above, till date it is not resolved.
You are kindly requested to look in to the matter and resolve the problem causing great difficulty to me.
Pl do the needful.
Thanks
Samrat khanorkar
[protected]
outgoing call is restricted
Dear Sir/ Madam,
I have been using my connection since four years. Problem is started when Hutch is converted into vodafone. They are not able to provide services. I have made many complaint regarding network problem but they are not able to solve it.
Now, They have restricted my outgoing call even I have made payment regularly. They have included 1391.90 rs. as misc/ credit charges in my bill amount. I asked them many times details for this amount, but they are not able to provide me complete detaisl. Now after restriction when I called them and asked for details they are saying, first you pay this amount then they will send me details.
I am really frusted with the service provided by vodafone. They are not ready to listen my concern.
My mob no is: [protected]
wrong actication and charges billed
Hello,
You all don’t even deserve a Hello….but I’m saying it out of courtesy.
Your catch line says HAPPY TO HELP. But let me tell you what, helping a customer is the last thing that Vodafone agents will ever do they don’t even talk properly to the customers.
Vodafone agents are the rudest I have come across in a long time with my association with most of the cellular providers. The case is for today when I called in your customer care number for help regarding the GPRS services.
First of all before activating the service I was clearly informed that there will be two plans one is for 49/mth and other one with no rental and I opted for the no rental plan, the services got activated in the evening and as I called in for certain queries I was informed that I have been billed for GPRS, which shudnt have been the case on the other hand the agent zoheb or shoaib it wasn’t very clear what his name was but he was rude upto the core, when I told him I wanted to speak to a supervisor he told me “we don’t have one right now” if that is the case that you all don’t have an supervisor in the night then whom do the agents refer to if they have any queries or a problem they wouldn’t be able to handle on a call.
Vodafone is offering the most pathetic service and the most unprofessional and untrained agents ever, Vodafone can feel free to contact me if they want some help regarding training their agents on telephone etiquettes and to learn as in how to do proper customer service.
I have two post paid numbers with Vodafone and when I said it to the agent that would like to cancel the numbers he says yes you can surely do that and please call up in the morning to that.
I am forwarding an copy of this to all the people I know including the ones in Vodafone like Mr.Rajneesh Singh, Mrs.kamal bajwa and others.
I will make it a point that at least my circle gets rid of Vodafone.
Thanks and Regards
Sahil Shaikh
(Sr. VnA & Process Trainer)
Ext : 474
Cell : [protected]
E-Mail : [protected]@unicorinfoservices.com
Unicorn Infoservices Pvt Ltd
Plot 5/4, Ground Floor,
Mirchandani Business Park,
Off Andheri-Kurla Road,
Saki Naka, Mumbai - 400 072
Tel : +91-22-[protected].
i am user of prepaid connection of vodafone but very poor service no solution for complain when i get recharged my mobile my blance deducted itself. i dont, wnt to use this service my mobile no is [protected]
prepaid to postpaid
I was having a vodaphone prepaid connection since 20th April 2007 onwards and was very much satisfied with the services.
I was approached by a representative of Global direct on 04.04.2008 for changing my prepaid vodaphone connection to postpaid connection.I paid Rs.300.00 in cash.She issued a cash receipt GDAR 9871 CAF NO: [protected] SCHEME:P2P
Thereafter around half a dozen verification calls came to my mobile and land lineat my office.Then a person came on 17th april 2008 thursday morning and asked whether I got the sim card.
On the same day after 7 pm my sim got deactivated.No incoming and outgoing calls .Since I am not having any other connection at my residence I was put into much difficulties since I was not informed of the deactivation.
Next day I contacted Global direct and was informed that I will be provided with a new sim card by evening.Eventhough it was a holiday I waited upto 7 pm for getting the card.No card was delivered.
Next day(19.04.2008) again I contacted them I was assured that I will be given a new sim card by 5 pm.Being a saturday I was having a halfday duty in my office but to get the card I waited upto 7.30 pm to no results.
Next day was sunday and nobody in their office was answering my calls.
Today is monday 21st April 2008.Today morning also I contacted the office and Ms.Alpha informed that the card will be delivered today.I dont know whether I can trust them.
In this circumstances will you please inform me the reason for deactivating my sim for 5 days from 7 pm on 17th April to today the 20th April 2008
Who will compensate me form my mental agony for not contacting my family in kerala for all these days.
If this is the service they are offering in the starting then what will be the kind of service I am getting afterwards
I request you to kindly investigate and revert back
Their address is GLOBAL DIRECT
CD HOUSE GR FLOOR UNIT NO 1 & 2 126 MATHURDAS MILL COMPOUND N M JOSHI MARG LOWER PAREL MUMBAI 400013
TEL : [protected]/[protected]
REGARDS
John Louis
Federal bank ; Funds and investment branch
1st floor ; R Bahadur mansion
32 B S MARG
FORT MUMBAI
[protected]
022 [protected]
sir, i(tenzin ) had a vodafone prepaid connection( [protected]) a month ago, and i was approached by ravindra sheety of vaodafone global direct he assist me to convert prepaid to post he showed me a tariff plan of 299 which included 1GB free data and later my sim got blocked, first time i dint knew what happened but later i came to know he fooled me by saying 1gb data free which was not ther and my sim got blocked due to credit limit crossing ..one month later i got my bill of 2000plus ... i tried to call ravindra sheety of global direct but he never pick up my call, i called their manager but in vain
i informed vodafone care center but they have no interest in doing anything..
i dont know why vodafone like reputed company is with golal direct which is 101% fraud cheating people...
sir please take action against these fraud ..
hope u will reply my complain
tenzin
[protected]
global direct vodafone sucks ...never ever take their sim they all r fraud
i work for global net and i can telll you this is seriously a very big problem im finding the company a little fishy but, till now no one has done any thing to the company and it is doing its job quiet efficiently .I.E.u know wat they are best at doing...
iwant to deactivate the voice chat and want my balance back
The Manager Customer Care,
Vodafone
I was approched by Dipti from Global Direct (Sales Excutive) who has given me wrong information about the New postpaid connection.
sh offerd me GK 199 plan as per Dipti in this plan Mah & goa is local circle for me including Mumbai.
call rates:
0.50 Paisa per min any call in local (Mah & Goa including Mumbai)
200 free talktime.
200 SMS free
Vodafone to Vodafone free (unlimited)
STD will Be 1. RS per Min.
Free Itsmised Bill
Free Caller ID
50.00 More concession in bill apart from rental charges.
Choice of number
I like the plan i gave her cheque of Rs 300 (Global Direct) for the New connection. on the date of 21 dec 2008.
then i got call from verification dept they told me that was diffrent plan so i was confused. immediatle i spoke to the diptii but she told me there was some problem i'll check nad update you. but she didnt replied me.
And till the date i didnt received call from Dipti. Also i have not received SIM Card.
I tried to contact Mr . Navin Khanna and i left so messages for Mr. Navin Khanna to the Neelam (on [protected]) but no reply.
Expecting Immediate response from your end.
Regards,
Rahul Gupta
[protected]
I have spoke to so many executives of vodaphone for changing my prepaid connection of mobile no. [protected] from my prepaid mobil no. [protected]. where as I have paid Rs.250/- on 05.11.08 receipt no. 429 of LAXMI COMMUNICATION by Field Executive Mr. Vishnu Kumar, he has provided me another SIM and told me to replace in the evening but so many evening past the new SIM is rejected by your system. Further I spoke to Mr. Ashwani at about 19.38 hrs on 10.11.08 he has put me on hold for about 25 mts. and disconnected, again I spoke to Mr. Ramesh, Mr. Kamal and at last Mr. Kush has registered with number [protected] dated 10.11.08. The same time Mr. Kush says within 10 mts. you will be contacted by vodaphone but no response came from your end.
If such type of response comes from your side I will disconnect my all vodaphone connection and I will advice my all friends also about the hapenning with me.
Expecting Immediate response from your end.
I was approched by Sudha Sharma from Global Direct who cheated us and gave 5 connections of Vodafone stating that they are free of rental for Lifelong and hse informed me taht Akash Shah and Alexandar is there Director i am gonna make case over them and take them to court for doing such ceating with us and gonna bring it to notice Media as well.
regards,
Kavita
Ref. No. HBN/ HO/Admin/2008-09/. Dated : August 28, 2008
The Manager Customer Care,
Vodafone
Subject: Request for Change the Communication Address.
Ref. : Mobile No. 1. [protected]
2. [protected]
Dear Sir,
We take reference to above and would like to draw your kind attention that we have shifted our Corporate Office from 303, 3rd Floor, Vardhman Chamber, Sonia Complex, Vikas Puri, New Delhi- 110018 To Plot No. B-53, B-1, Community Centre, Janak Puri, New Delhi-110058.
Accordingly you are requested to kindly amend the same for all future correspondences as early as possible and oblige.
An early action in this regard shall be highly appreciable.
Thanking you,
Yours Faithfully,
For HBN Dairies & Allied Ltd.
Authorised Signatory
Encl: - Copy of Last Paid Bills.
I am the Manager of Millennium Holdings and we have two connection of Vodafone numbers [protected] & [protected]. We have given one request to M/S Hutch(Now Vodafone) on 18.10.2007 regarding the changing of billing adress. But the bill is not getting us untill this month. The following is the adress we have given in the letter for the change of adress.
The Manager (Millennium)
Trichur Trade Center,
6th Floor, Kuruppam Road,
Thrissur-680 001
In these condition what we have to do get the proper monthly bills to us.
I also have very bed experiance of Global Direct, fact are as follows:
I am subscriber to the Vodafone Essar Limited. This is with reference to personal visit of Mr. Naveen Khanna (Representative of Vodafone Essar Limited – M/s. Global Direct) on 18th April, 2008 to my residence.
Being 18th April, 2008 was working day only my parent and children was available. Mr. Naveen Khanna explained that he is representative of “Vodafone” and enquired about whether any one from family uses the Mobile. On realization of fact that we are using “Vodafone” he has explained various schemes and convinced my parents to change my plan from existing “Monthly 349 to Group talk” and informed that he can do the same at discounted cost Rs. 1800/- in addition to providing 3 complementory free SIM card, if we wanted.
My parents were tempted to agree to Mr. Naveen Khanna and paid him by cheque Rs. 1, 800/- as cost for change of plan, looking future reduction in bill amount and signed few forms provided by Mr. Khanna, which as per Mr. Khanna was standard formalities.
After some days (week time) to our surprise we have received 3 SIM card, which we do not really required. On receipt of SIM card (on 4th May, 2008) we have enquired with call centre of Vodafone and noted that change of plan was free of cost and not connected to any 3 free SIM Card. Now we realized that representative of M/s. Vodafone Essar Limited/ M/s. Global Direct, in order to boost sale of SIM card misrepresented my father and sold 3 card which we never required.
We have also visited Andheri VodaFone – Customer care shop for returning SIM card and obtaining refund of Rs. 1, 800/- and met Mr. Melwyn, who informed that I need to make complaint to customer care who will do the needful and to meet M/s. Global Direct, Vodafone’s Business partner.
We had never expected such cheap mode of marketing with company like “VODAFONE” / "Global Direct".
Now I am sloging to claim refund our hard earned money. What 1 person can do with 4 SIM card (1 Existing + 3 New).
non-activation of act one plan.
19th April 2008
Subject:- Non-activation of ACT ONE plan.
Reference to My Mobile No.[protected]. I am using this number last 9 months. 2 months ago I have recharged with Rs. 299/- and got lifetime validity. As on 25/4/2008 I have send a Sms for local call @ One Rupees. But scheme is not activated. Then I have re-send the Sms as on 5/4/2008 9.15 am. Then I call to customer care they told me we have not received any request from your side. Then I have re-send Sms as on 9/4/2008 7.26 am. But after doing all efforts the scheme is not activated. I made several calls to customer care as on 14/4/2008. I have talked with Miss Jatinder Kaur, Mr. Sunil & two another persons but have hold my calls for long time and could not do any thing and call was disconnected all times. After some time I have received a sms from your side “Hello your service registration is [protected], we shall respond your query by 18th April 2008 6.00 pm” My problem is not solved yet. I am very upset and unhappy. Tell me one thing what mistake I have done to Purchase a connection from Vodafone Company. I am using another numbers from Spice and Airtel but I have no compliant from them. You are ordered to solve this problem and refund my all money deducted by your company above charged at local calls. Other wise i made your complaint to media as well as to your company’s directors.
I wise in the light to above you will solve this problem at the earliest. This number is at my residence if you want any clarification then you will call before 8.00 am and after 8.00 pm. If you have no problem then calls me on [protected].
Amit Kumar
14727 St.No.11,
Bhagwan Nagar, Dhoelwal Chowk
Ludhiana
E-mail:- [protected]@yahoo.co.in
[protected]
[protected]
[protected] ®
Unknow the Rules
Dear Sir,
i am giving the complaint against tAegis BPO Servies Ltd, A-5, Sector 3 Noda -201301 U.P.
contact No. [protected]
Transport dept. who dont knows how to beheave with employers.
Also the managment dont follows the rules and regulations .
All the department dont know how to use the employes to take the work, how can give them the best atmostphere.. They only beleive in reports dont work and results.
As a example :- I give the complete loging hours without any break then they dont except till the login out time.
And The drivers who come to pick the employers then dont give the respect . The most Important thing is the during the dark ( early morning ) cab is not coming to pick the employe due to other reason then company should be arange the new cab to pick up but managment dont provide the cab and says after on this thing come i will pay u ...
I want to know who wil talke the liabilites on mishappening ..
TL means Team Leader who always ahead the team but TL dont know the meaning they things that he is the boss.
I want to say only if company want to arise, first company should to change own his attitude and follows the rules .
Every perosn who works under the company then all the rules cover the every employers.
I hope the after submit the compalint you will take the action under the rules and regulation as soon as possible.
Thanks and regards
Nitin Sharma
mr.nitish you are a best service provider so don't be convest .
and i need sport to you.
I got the message on the board, i reached decission that Mr. Nitin is right .
Beceause any company provide the cab, then he shuld to take liabilitey ... and why should take the chance to take the liabilitey ..
I BELIEVE DONT MISTAKE DONT SAY SORRY.
If any company goes like a Aegis then they should to close soon.
Jasika Parker
( Nxia )
Vodafone Pre-paid Sim Activation
Hello Sir/Madam,
With great regret i wish to inform you that I am facing tremendous problems with my vodafone pre-paid connection activation and I feel that i am cheated by the company in this case. Here are the details:
Mob. No. : [protected]
Sim No. : [protected]
Date Taken : 2nd March
In the name of: Sarmistha Sengupta (My Mother)
All documents: Submitted
Amount Paid : Rs. 450
Place: Kolkata
In order to contact me, use following details:
Mob. No.: [protected]
Name: Satyajit Sengupta (son of applicant Sarmistha Sengupta)
I got the SIM(Sim No.: [protected]) from a retail shop of vodafone.
I was not using my Sim after I bought it till 16th of April. When on 16th, I tried to use my SIM, it was not connected. I got in touch with the vodafone care and they told me that I have to go and re submit my documents which I did on 18th, with the original retailer. The retailer was asking me to pay Rs. 240 more in order to get this activated. I was willing to give the photocopy of the original documents that the retailer said its with them and there is no way other than to pay Rs. 240 and get the connection. I try to convey this to vodafone care and got following replies:
1. They cant solve this problem. So i have to consider money is gone. (Exact words by executives)
2. I am un-professional for calling them over and over again in order to solve this.(Exact words by executives)
3. Customer care said there is no "Senior Manager" in there and I have to talk to them and no way out. They even disconnected my line.(Exact words by executives. Please take the evidence from your recording system)
4. I tried calling senior officials, through mobile number that i got from their website, but those were either busy or filled with messages.
5. Got in touch through e-mail without response.
In such a situation I feel i am cheated and for disrespect I have put up a complain against the organization. For your information, I lodged a complain with the consumer forum of "Goverment Of India". Following are the details:
Website URL : http://pgportal.gov.in/
Compain Number: DOTEL/E/2008/00219
I expect following things from the organization:
1. Immediate refund of money so that i can switch over to other company.
2. Compensation for disrespect shown by the customer care executives.
3. Apology for the harassments.
I have a serious patient at home and this is not the time for me to play fool with you and your esteemed organization. I will definitely raise this issue at different level so that people are aware of your services.
Please expedite on this and get back to me. This is a total case of forgery and I can go to any level to solve this.
I will wait for your kind perusal on this subject.
With Regards,
Satyajit Sengupta
(on behalf of Sarmistha Sengupta)
Mob. No.: [protected]
Hello,
I am one of your subscriber. I am using vodafone connection since 2006. I really happy with this connection. But Last few days I did not connect any of your customer care excutive. so could you please let me know how can I talk with your customer care excutive. Because when I followed your instruction, I could not reach my destination.
So, please help me to solve my problem.
My number is [protected]
Thanking You
Satyajit
Dear sir/Madam
I am a vodaphone user last 6month and my full family is using since long time.But now when i try to international call its always not connected n swing busy or networking problem and now its new happend come to me when i try to international call its not connected but you people autometically cut from my account.And its very expensive to cut international call charge without talkingfrom me.And so many time i call customer care..but they are always saying it will take time to update then we are sending already for veryfy.So now within 4days this problem came 3time.So i am humbled requested to you solved this problem.I thiknk your all system are not good for customer.You people are not carring for customer.So please solved this tipe of problem
Thanking you.
To
The zonal maneger.
Vodafone Esser East Limited.
Sir,
I am Shyamal Shadhukhan the woner of D & S TELECOM; add-Ratneswar Ghat road, po:-Garulia.I am connecting with vodafone since 2 years.Being fully support with vodafone for progressing, our distributordon't accompanied with me for business prosess. Our Local distributer(D.D DIRTRIBUTOR) don't help me about any type of business prosess or transaction, and also dont get any easy recharge balence if nessesary. If I ask for the poster of advertisement and glow shine of vodafone, they totaly defuse. Today(01/10/08) I faced their bad behave about this matter and they locked my vodafone recharge system.
Under this circumstenes I request you to take some immedieat stepts to solve that problem.
Thanking You.
D & S TELECOM
Prop: Shyamal Sadhukhan.
no: [protected]
[protected]
Dear Sir/Madam,
On 15th of August - 08 I took a prepaid sim card from one of the agent of Vodafone in Kestopur area of Kolkata – 700101 and today is 22nd of August - 08 and my number is not yet activated. I have submitted all the documents as I was asked and I am facing tremendous problems in dealing with the agent and with Vodafone care also.
Details below:
Vodafone number – [protected], SIM no: 6770277.
I have called up the Vodafone care on 19th of August and they told that all the documents have not yet submitted, I called up the agent and he told that because of 15th August was a holiday and 16th a Saturday and 17th is a Sunday they have submitted the documents on Monday ie. on 18th evening (Amazing!) and may be this has not yet been audated in Vodafone's system.
I again called up the agent and then he gave me some other stories.
I have few questions to Vodafone authorities:
1) Prepaid connection means, we pay first and then we use. If this is so then whats the problem in activating a single connection.
2) Does Vodafone have any control to their agents/retailers/DSA’s ?
3) Regarding documentation: what are the documents need to be submitted if the customer is new to the State/City as getting a so called Ration Card is not possible and even electricity bill, water bill or even cooking gas card may not be possible immediately for a new comer to the city. I have submitted photo copies of driving licence, PAN card, my rental agreement copy (Attested by Gazetted Officer), two passport size photographs and a copy of letter from my employer in Salt Lake City.
The above documents are appreciated if the connection is a post paid but, for prepaid connection? The reason of going for a prepaid instead of post paid is because of the documentation process which takes time to be available.
Is there any standard documentation process across the country (India) or it differs from State to State? I have never faced this problem earlier when I was in Bangalore.
Now I have decided to cancel the connection because of the above problems and there is nothing special with Vodafone. I doubt how they exist in the market in days of cut throat competition. Please let me know on priority how could I get back the entire money. I hope Vodafone will act immediately on this.
Appreciate your action towards this immediately.
Regards,
Shantanu P.
Dear Sir
I have purchased a SIM of yours of no:[protected] before two days, but yet it is not activated by you.Please take necessary action.
Thanks.
Hello sir/madam
actually, 1number of your vodfone customer gave several missedcals to me &stil giving...so i am too much fed up..for thats reason sir please can you give me the personal details of this customer including name, address...customer no is...([protected])..please sir give the details immediately.
thank you
recharge problem
About the Recharge
Sir,
My vodafone prepaid no.is [protected].i have recharged for an amount of 132.00 RS on 17/04/2008.but i have not got only 16 paise as credit.the company is telling that the 132.00RS recharge is for the half rate offer and it is not available for my no. but still the vodafone taken the recharge request from my ICICI bang account and i got a message saying that my account get recharged successfully.but i had got only 16 paise as talk time.if the plan is not applicable for my no.vodafone should not take the recharge request know?
What should i do?
please healp me...
Sir,
my name is Kori dayashankar & sim no [protected].
I had recharge fulltalk time offer of Rs.56/-with transaction ID Gj11930107219 yesterday but when i call, there is nothing inform me that how many charge deduct from my balance.
so i request that inform me how can i know the charge deduct detail & rest belance.
With regards,
Dayashankar.
unable to deactivate astro alerts
Hi,
I have mobile connection from Vodafone in India. It is used by my family usually who goes out carried with them mainly by my mother and my wife.
It seems they subscribed to Astro Alert which is costing 60 rs. per month for the month Feb 2008 onwards.
When I come to kow from March bill I called up their call centre and requested for de-activation of same.
As of today after making several calls and visits to telecom provider same is not deactivated. I tried all the options online while talking their call centre agent to deactivate but all is in vein.
Can u help in coming out of problem with such pathatic service provider?
Hitesh
how to deactivate love tips?
HOW TO DEACTIVATE COOL BEAUTY TIPS IN VODAFONE PREPAID... PLEASE HELP ME
Hi hw to deactivate cool beauty tips in vodafone prepaid
How to deactivate cool beauty tip in vodafone prepaid
Hi i have a problem "Grooming Tips alert" on my mobile it takes monthly charge as 30RS ... i want to deactivate it..
please tell me the steps to deactivate it...
I have a " bridal alert" active on my cell i want to deactivate it, when ever i call the hutch customer care support for this they give me a deactivation code of a alert called "beauty tips "
my problem is that this alert bridal is very different from the beauty alert, and how is it possible that Hutch personals dont know this, i have called may be a hundred times but all in vein after 20 minutes of holding on the call for help.
the best part is the bridal alert is also not stated in the list of alerts on line, this alert i had activated on my cell by sending message its the 3rd alert that shows up on there list only on the mobile.
now every month i am being charged, i want to stop this alert but just cant.
is there a way to deactivate all present alerts in one go, i dont mind if i dont get any refund, but i want no more expense now, i want the alerts to stop.
wrong information my voda fone mini store
Sir,
one of the vodafone mini store in New Delhi, provide me wrong information about recharges due to which i suffer lots and many times i call in customer care also complain no. [protected] & [protected] . but i have not get any sollution about my problem. these complain are regarding Rs 75 recharge facalty (i.e Re 1/- STD Pack) on life times recharge ( i.e Rs 299). But in my number i.e +[protected] this facility is not provided by the concern company. No one is ready to help in there customer care also.
Regards
Uttam Kumar
Dear Sir,
Please register my complaint for no registry complaint on my mobile no. [protected] as I am fed up with receiving promotional calls. Please stop this immediately and confirm to me at my email address
a.r.swarup
Hi! I was using Vodafone services for a post paid connection ([protected]) from last 2 years but due to some reasons I left the connection in the month of May'08. I personally visited the hutch shop at Rajouri Garden and meet Mr. Gangandeep there. It got churned and I was left with the deactivated sim only of that connection as he told me to keep that sim with me only and I still have that sim with me. He didn’t provide me with any document or letter for the confirmation of deactivation of sim, though I asked him for the same. After few hours I checked the no and it got out of service. Now suddenly I have received a bill of Rs.3730.55 on my name for the last month. I didn’t receive any bill after getting connection churned from hutch store. Can you please explain me how a churned and deactivated sim can make so many STD calls? As per my understanding I have deactivated the service making all the full-n – final payment at your Vodafone shop. I am not able to understand how bill can get generated when I have deactivated the connection. I am not at all going to pay this bill as this does not belong to me. And if I am now trying to call at this no. it says call is not accepted from the other end. Would request you to please check the matter as Vodafone employees are indulged in all these activities in order to make their own profit at the cost of customers. Kindly explain this to me as it has given me a big shock. Moreover from your customer care executive, instead of helping me were trying to avoid my call by putting call on hold for 20-25 min. Please check the matter ASAP.
misinformed by sales rep!
Vodafone sales rep offered me a three month free trial to use a line and test it out since I was a mobinil loyal customer. He offered me the same number I had with mobinil. after the three month were finished I informed the vodafone customer care service that I want to cancel the line. To my astonishment she informed me that it was a one year contract and that I wasn't allowed to cancel it and that I will be charged a monthly fee. I told her that it was a trial . she informed me that the contract I signed stated that I went into agreement for a whole year.
What is funny is that you can't go beyond the inexperienced operator to report a complaint and they don't have a website which you can send a complaint to be reviewed by mangers. I guess they know they are in the wrong and don't want to hear about it.
The complaint has been investigated and resolved to the customer’s satisfaction.
My ph.no. is [protected].I had earlier decided to disconnect my connection as it seemed costly to me, then the sales representative committed to me if my usage increased to 1200 to 1400 or rs.700 for continuous 3 months they will reduce my rent to rs. 50 per month.When i went to the store they told they cant fullfill the commitment made earlier.I had been there 4 to 5 times but then they didn't listen to me.Then i told them to disconnect my 2 vodafone numbers 1st [protected] 2nd [protected].They disagreed to disconnect my connection.then they finnaly agreed to the commitment of monthly rent of rs.50 per month.But now they have disconnected my number [protected] now i want my number [protected] to be re-activated as this seems suitable for me now.Now i want to use this number and now they are not re-activating the number.I am just fed up of this vodafone company.they seem to have the worst service.i want to restart my number and take strict action against all this harasment.They have wasted lot of my time and harased me alot
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I had a similar experience!
Infact they took money for extra sim card too - which is not yet delivered in 1 month!