Walgreens
Reviews and Complaints

I have been filling my medication at walgreens in Connecticut for years. I thought that they would fill it no matter what state you were in. On vacation I went to the walgreens in Florida . Gave them my written prescription and Id, s . They had all my records on file .Said they could not fill it cause it was an out of state prescription. Went to walmarts they filled it within the hour. What's up with that.?

Um...you do realize that this isn't a walgreens site, right? So when you say "your information sheets" to whom do you refer?

I'm pretty sure complaits board doesn't issue perscriptions...

Seriously, instead of wasting time here, go into the store, ask to speak to the store manager...go during the day before 5pm. If the store manager isn't there or isn't helpful ask for the phone number for the district office. And finally...

DON'T EVER RELEASE PERSONAL INFORMATION ON A WEBPAGE!

totally agree with Jason and stealth...Walgreens system picks up on interactions. How smart can anyone in your family be if you are dumb enough to put her address on the internet? Let's hear the FULL story, if there WAS an interaction what new med was she put on?

I think the fact it was 74.80 was the reason she couldn't take it!

READ! As an employee of Walgreen's I have noticed that people will not take the time to read! Reading is fundamental people!

Keetly, why is Walgreens the ONLY merchant I have ever found selling greendot reload cards that holds the money for an hour before you can put it on your card? What the hell is that all about?

It's irritating as hell and I can't imagine they get so much Greendot business that they are making a ton of interest by holding the money for an hour!

If you have any idea, let us know!

If you needed the money asap that might be the problem. It can take over 24-hours for money to show up on the card. And are you sure you didn't buy a moneypack and forget to apply it to you card?

do you have the green moneypak card that u handed to the cashier when you gave them $300? or did they scan the back of the credit card?

I work at walgreens. the thing is - we just sell the cards, they are not our product, and thus we cannot give refunds for them - we don't have the authority - and there are signs on all the card holders that say that we cannot give refunds for them. The only thing you can do is go to the greendot people. And actually I've had a greendot as well - and i noticed a few times that funds would mysteriously disappear - after I called them and did a lot of yelling the funds + some had been mysteriously added back on to my card. So maybe you're yelling at the wrong people. I don't know if its the same as all walgreens, but at the one I work at we DO have signs EVERYWHERE saying specifically that we cannot give refunds on giftcards/phonecards/greendot refill cards and the like.

I went to get my high blood pressure medication prescription filled and was told that the pharmacists and persons working in the pharmacy were too busy to help me. I was down to only one pill and this is detrimental to my health to not help me. I changed over my health insurance coverage and had not received my new card yet when I went to fill my prescription. I tried to give them all of my information but was told that they did not have time to call and verify my information, and to come back in 2 hours. I can understand if the persons in the pharmacy were busy but they were not courteous when informing me of how they could not help me for at least 2 hours. Customer service is a major aspect of working to serve the public and this was not shown with my experience.

It is your responsibility to give them the correct insurance cards. How are they supposed to bill your insurance if they don't have it?

are you kidding? you don't have your insurance info, a BIN#, or ID# and you expect the pharmacy to do ALL your leg work for you? whatever. it's called TAKING RESPONSIBILITY for your own health, and seriously, YOUR calling your 1800 number BEFORE you were down to your last pill would have avoided this issue ALTOGETHER. whatever.

Yes Walgreens could not be ANY WORSE! They are horrible, I will never EVER patronize them again. My experience is horrible and I will go to CVS or Target. The Walgreens Home Care Center is deplorable and customer service outragous deplorable!

if you were to read the fine print on the check, it clearly states that it is not to be used in the pharmacy. only for store purchases. or can't you read. its people like you, who make a big fuss over something they know nothing about that make the employees get pissed off and give you attitude. yea, if i were helping you, i probably would have done the same thing. dont get me wrong, i would have politely explained that to you, but once you say "what does it matter" is when all things go to hell. it does matter. they don't just waste their breath telling you things that dont matter.

true i dont think you would have even been able to get that stupid gift card thing, cause it only works for people who flat out pay for their prescriptions or use like a health flex spending account.

If you were able to read you would see that the coupon says "transferred" prescription, not "new and transferred". Transferred means a prescriptions you are currently getting at another pharmacy with refills on it that Walgreens has to call the other pharmacy and get TRANSFERRED to them.
Not to mention it also says that the gift card can't be used to pay for prescription co-pays anyway.

Actually they do have a medication discount plan.
You have to pay something like $15 just to join.
One reason people join is that Walgreens Rx's are all linked across the U.S. and they are sold on the whole card thing that when you buy a walgreens brand item it 'banks' a % of that product for the next purchase. of course it isn't explained that way...it's definitely misrepresented because teh pharm people don't know how it works on reg otc meds.
BUT...it's cheaper to just go get it at Walmart for $4 and not deal w/ the stupid card

You should check the price of medication BEFORE you buy. Thats like buying a car, then going to the dealership afterwards with competitors prices!

Who is the Jason guy. He is going around to all the Walgreens complaints talking ignorant. He must work for Walgreens, because that's just the type of rude people they let climb the corporate ladder!

I took a prescription after work to be filled. I got there at 4:10 and they told me it would be about 20 minutes. I finally got my script at 5:00. I usually go to walmart because they are cheaper than you guys but after working nine hours I didn't feel like the walk or dealing with the other people. Next time I will deal with it. It hasnever taken them more than 15 min. to fill a script. Maybe you need two pharmacists to fill orders at that time of day.

People ALWAYS ALWAYS ALWAYS count your pain meds right there at the counter in front of them. No matter what pharmacy you use or how many times you have been there for your other medications. Trust nobody!

Here is our complaint sent to Walgreen over their website.

On 27 March 2009 my Fiancé and I went to the Walgreens store in Des Moines, WA to purchase a prescription for our daughter. The Pharmacist, Tang Tran, provided inaccurate information regarding the supply length of the drug we purchased. When we heard how much the prescription was going to cost $69.99, and that it was not covered by our insurance we informed him that this cost was too high. We then asked him how long the supply we were purchasing would last and he said one year. We thought that was a fair price so we decided to purchase the prescription. When we arrived home we read the box and it said it was a one-month supply. Because of this we had to go back to point this out and request a refund.

When we returned to discuss this, on 28 March, Mr. Tran treated us very rude and condescending and would not refund our money, even though he had made a mistake (he was adamant that we should pay for his mistake). He was very unprofessional and emotional, and accusatory towards us. Examples of things he said were “You should know that it would not last for one-year”. Why would we know this, and why would we ask him in the first place, if we had this knowledge. He also said “I [he] will go to jail if I take this prescription back”. This was a lie. The WAC of Washington State does not state this. It states that it would be illegal for him to take it back from us and then to resell it. He continued in this tone of accusations until one of the other employees asked us to return when the main pharmacy manager was in.

The pharmacist should have simply stated that he is sorry, that he cannot authorize a refund, but we will need to speak to the manager when she is in. Also, initially, when we indicated the price was high he should have suggested he look into a replacement that our insurance would cover and speak with our Doctor.

We will not be able to continue to support a company that employs this level of unprofessionalism in their employees.

We did return tonight (30 March) and discussed the matter with the Pharmacy Manager, Bessie Ament, Pharm D. Initially she seemed reluctant to refund the purchase. She made it sound like we had misunderstood; likely due to the prior conversation she had with Mr. Tran. After seeing that we had not misunderstood, that Mr. Tran had treated us unprofessionally, and had given us false information, she finally refunded us the purchase price.

This entire incident was completely unnecessary; it caused undue stress due to the derogatory and unprofessional treatment from Mr. Tran, caused my fiancé to become ill, took up much of our time in two unnecessary trips to the store, and has taken our time to write this complaint.

Mr. Tran should treat all customers fairly, equally, and professionally. In addition, he should understand the Washington State laws regarding his profession (in reference to him making the statement that we were asking him to do something illegal that he would go to prison for).

The only time we get a prescription that is short is when we get a controled substance like this one. My husband had a total knee replacement. The pain pills helped him through therapy and to sleep off the pain. Every bottle we had filled was short. But we counted them in front of the supervisor and she say that indeed the count was off and gave us more pills. One day we counted them at the window instead and was called a liar and they accussed us of miscounting them.

WALGREENS GAVE MY HUSBAND SOMEONE ELSES MEDS. HE TOOK THEM ALL----BEFORE HE SAW THEY WERENT HIS!
WALGREENS, WE CALLED----THEY PUT US ON HOLD AND WOULDNT COME BACK ON AND TELL US WHATS GOIN ON. AFTER 15 MINS. WE HUNG UP AND THEY NEVER CALLED US BACK EITHER. THIS IS IN COLUMBUS, MS.

almost same thing with me I also went to walgreens and dropped off prescriptions and asked if i had a refill on a class 4 anxiety med and tech said yes, i had dr visit next day dr wrote prescription i said i just got this come to find out i had no refills like walgreens claimed and the flirtty guy who filled it added the refill and then deleated the transaction so i paid for the co pay but it was unauthorized as in my state no refill on this drug as i now know in the state i was in about 30 min away they have refills walgreens was to fire him but then said they seen the refill i said you told me yesterday you seen he added it and then deleated after i was fone and kept money from drawer for it walgreens failed to agree so luckily i have a good Dr. who told me to call the police on these idiots as I called up the ladder from calling 1800 walgreens for complaint line they are not admitting and hung up so police are involved now, not to mention he violated Hippa act and pulled my numbr off computer and called for 2 days i seen the odd area code and looked it was his cell as my mother noticed he wrote it on the back of a WALGREENS RECEIPT. sue them they will turn it around on the customer and keep a log of events id call an attorney google a good one with specialty in that field.

Good God are you functionally ###ed?

One mgr told a cosm person she either gets her pm #'s up for her morning hours (when store is SLOW in cosm and she does her resets) or he will change her schedule so she doesn't work any morning hours...all will be all day shifts... 10-6:30 and 12- 8:30

Managers abuse the their authority often.

I would call it in to HR I don't think they can demote you for that...once you make that call though watch out...you won't be popular but you will be more protected as once you've shown your not afraid to call them on their bad behavior they become afraid to push it. One call is bad...but two makes them REALLY look bad.

Kind of hard to sell Cos PM's when they have you breaking all the other departments along with Cos, or if they have you doing the assistant managers jobs, but they are getting the pay for it!@

Walgreens doesn't keep no PM's (push-money)it is in your paycheck in you check on the right hand side of your paystub you will see the section that says:

PM/Cos this deals with the pm's in cosmetics

NON PMs this deals with the pm's through out the store like batteries, toothbrushes, candy, etc...

As for demoting for not making PM is crazy you have to maintain a certain PM average for the week if you haven't been making the average for 4 wks then your not pushing the products or have them around your cosmetic counter for people to buy..

You have to take the iniative and find out what your PM products are for the month and work them around your counter and ad tags are very important if they are not up people will not notice what products are on sale for that week or even the month

I feel for you position. However at least you have insurance.

"I'm trying to change the law where "no doctor can refuse to renew a prescription."

This law would never pass as you cannot force indentured slavery. Essentially forcing physicians to due things against there better judgment.

Thyroid hormones require regular blood testing to treat you safely. You need to participate in your health.

There is a reason for the in person visit and why prescriptions are vested with medical doctors. Specifically for preventing you from hurting yourself.

C'mon. Obviously you haven't seen your physician in sometime. Skip a single Xmas gift, pay the copay or work it out with the doctor and get your medications.

This is the goofiest thing I have heard in a long time! My attitude dtowards the complaint is angry

ON 1/7/2013 I was in the walgreens at Maryland Pkwy and Valley view, While I was in line I heard Jane telling customers that it was not bad they handled this many customers all the time. While this is true I took my turn and asked for my wife's prescriptions. They gave me one and I asked for the others that we had called in. Jane stated that we would be called when they came in. To double check I went home and asked my wife. She stated there hould be three morand that she HATED this store in the walgreens chain!She called to the store and a employee that did not give her name stated that her prescriptions had been in the bin for the last 5 days. I have been in this store two times in that 5 days and asked for her prescriptions both time and had been told that they would call me!We have done business with Walgreens for twenty years and have never been treated so shabbily!d This is not the first time this kind of situation has occured ! I'm sorry doesn't cut it anymore. My nbame is John Crouch, My wifes name is Bianca Crouch and please let me know what is going to be done about it You can reach me anytime at jhhcrouch@yahoo.com or by phone at 702-[protected]. Thank You for any help you can give in this matter.Please don't make me change companys

my husband & i get profiled every time we go into the walgreens on5180 w.irlo bronson hwy. in kiss, fl 34746 #[protected]. a manager named mr.b is the problem.do something about this man or i will go back to cvs.which i hate.

I agree with the previous poster, they should not be taking money out of the register to play with the customers. What if she had not returned it to the counter? Would it be theft, considering they put it there? I mean who hasn't found money and actually kept it because there is really no way to find out who actually owns it. They should not be acting so childish and immature, if they don't trust their customers then they should at least let their LP people do their jobs.

I thought poster was very clear.Walgreens employees should not be taking $ out of register.that is STEALING! Security should be called in & tapes should be veiwed n employee fired be it a manager or who ever did it.Childesh, infantile, immature ###s, so sick of it, these companies always seem to hire [censored]es that dont give a hoots ### about nothing while the rest of us work our cans off to make a living even with so little pay.Things need to be changed because Walgreens is becoming KMART!Yukk

This is a very strange complaint.

I'm not sure what they were "trying to do" to you. You need to be a little more clear about what happened and what you think they were trying to accomplish. I can think of a couple of different things just off the top of my head and while neither were positive with regards to the walgreens staff I am inclined to give them the benefit of the doubt simply because you provide no relevant details about what went down.

Beyond all of that, if you have a complaint call corporate if you don't think it'll be addressed at the store level. Don't get onto the internet and post a half-finished thought...

Mchenry Walgreens in modesto had grocery carts upside down in the drive through! I almost crashed! This is how they close their lanes, what about pilon's and normal traffic dividers...are they too cheap to do it the right way? What wierd stuff will they do with my RX when they can't even afford basic building and grounds equipment? This was just 20 minutes ago. 7/13/09

Local resident and Construction industry worker.

I looked up walgreens near the area you live and I see the problem; you live in a small town and the only nearest walgreens outside of Chickasha is more than 10 miles away. That sucks for you, but a single walgreens servicing a community of about 16 thousand people (according to the 2000 census) is going to have a hard time keeping sale items on the shelves. It will also be hard for them to handle the amount of perscriptions they get every day.

Try picking up your scripts at a different time; at the store I work in the pharmacy is often insanely busy from 5pm until after 7pm. That's because a lot of people get off work and stop in to pick up their perscriptions on the way home. The pharmacy stays open all day for a reason, and that is so that folks who don't like to wait can come in at different times when the pharmacy isn't as busy. You complaining about this is kind of like showing up at a movie theater at 8pm on a saturday night and then complaining because it's crowded...

Of course you also sound just a little whiney here, and I'm sure the people at that particular store are glad to be rid of you; that is if you were in fact a frequent shopper and not a CVS plant...

If the store is new like you say, The problem may lie with the invantory system it will sometimes take a while to work itself out in new stores because they cannot know what the regular sales of specific items will be .. once they have that information the system should be adjusted accordingly.

Now I realize.. that isnt your problem. as the customer you are entitled to a stocked store! ..As are the 30 other people who get up bright and early sunday morning to grab the sales .. and the 15 or so people who may have gotten the sale saturday just before closing . Surely you have seen How modestly sized a Walgreens is. They are located on small lots near mostly residential areas for a reason, convinence to you! Now Honestly, If the staff is so polite and have done what they can to assure you the advertised price, (which, I may add is good at ANY Walgreens with the item in stock) why be so upset?

I don't remember ever getting a real bonus. I had a $25 Walgreens gift card as my bonus. Is this what you are talking about? In 2007 they changed the policy to 5 year employees only, unless that employee worked for the company before January of 2005 (pretty sure that was the month). We only really found that out because we thought some of the employees cards were missing. When we called payroll, we were told the new rule. As far as Christmas 2008 goes, I no longer worked for the company.

it's sad that you've lost the bonus, I've lost mine as well. But I am greatful that they decided to give us 20 percent disc til end of yr. As well, it could be worse, you could have gotten your bonus and your walking papers . Sacrifies are being made with all companies in america, that is just the nature of the beast. At least we haven't shut any store down.

Im going to assume you were just venting and are not seriously upset about this.

Because I work for walgreens also. I also am not getting my christmas bonus. I am ALSO Dissapointed. But im not angry.. I still have my job.

There are LOADS of people who would love to be in your shoes because they just LOST THIER JOBS.. that's right. Laid off to offset the companies losses. So for you to be so upset about a BONUS, which you have said yourself is one of the BENIFITS of working for Walgreens, is unbelievable. The benefit for working for Walgreens this Christmas season ma'am is still being under good employ, receiving fair wages, along with other benefits STILL available.
I do feel for your situation and I hope you and your children have happy holidays.

well fran, sounds like you hit a bad store. Walgreens is the #1 Pharmacy in the Nation for a reason.

For the second time, Walgreens has refused to mail my rebate. On their 'check the status' page, they claimed -- both times - to have mailed it. When I sent an email asking for information, I didn't even get a 'thanks for asking' response.

I am done shopping at Walgreens. they sell expired food items, do not honor the makeup guarantee, and never have enough of the descent specials in stock.

A company that will scam people on the little things -- and commit outright fraud on small things -- will commit fraud on the big things. I no longer trust pharmacists who work for a company that cheats customers.

That is unfortunate..

There is some information missing though that keeps me from being able to help you fully..

Did you purchase it online? Were you charged twice at the store? Was the item on your receipt twice? HOW were you double charged? And Please tell me you made a copy of your original receipt before you mailed it off for your rebate.. it makes the situation MUCH easier..

My email is attached if you would like my help resolving this issue or you can take your issue to the store manager at your local Walgreen's.

Boycott Walgreens. I for one, will NEVER set foot in that Orwellian Police State Ghestapo again. They also treated me like a criminal and I do not look the part in any way. Well dressed, attractive 50 lbs overweight female trying to get a prescription filled from my doctor for phentermine (Adipex) a very weak and watered down version of what Adderall is today (the pharma goons have switched the diet pills of the 90s and give them out to CHILDREN like candy, yet treat overweight ppl who actually NEED them like garbage). I will never darken Walgreen's doors again and I will make sure everyone I know here's about it.

I had the same story. The person at the photo center refused to print my own copy of passport size pics 4X6 prints. When I asked the store manager, he said the kiosk cannot print it. I dont see any difference with other photos. But he did not give me any reason. I am really pissed off. That's it. I am no longer a customer to walgreens. I printed the same photo in CVS without any issues.

If you took a passport sized picture with your camera, edited it on your computer too make it a 2x2 size and then took it to Walgreens to get it printed, it will be a 4x6, since that's the smallest size we can make. If you requested the photo tech to go into the EZ controller and shrink your picture down to a 2x2, that is asking for a little too much because we waste a few prints trying to get the right size. If that was the case, then I would have charged you 7.99 too, unless you were exceptionally nice.

Same happened to me today. I used a software to put 6 photos on a 4x6. They told me to get a professional release form. I told them i am a physician and photography is my hobby. Complained to walgreens customer service. Let see what happens.

as a photo tech for walgreens i can tell you that the reason you were charged what you were charged is because the manager probably told the photo tech to charge 7.99 because you are using them for passport purposes
blame the manager

well, i disagree with you, but i don't blame you either, Walgreens doesn't put up their policies out in open, they ask Managers and Lab techs to do dirty work.

Just like, photographs taken by professional photographers cannot be printed at Walgreens, without photographers written consent. This policy is no where to be found on either their site, or in store. but when you go to the store to pick up, they would refuse to sell you those pics, because they are professional photos.

Just like that, Passport photos printed at walgreens, or sent through to walgreens from their site, or snapfish, cannot be sold, because, there is a policy that in walgreens that states, passport photos has to be taken by one of their employees at their premises in order to be sold to you, and they do have right to refuse to sell you anything they want, no matter who took the photos.

Is there anything that could be done, Yes. you could ask them to post their policy, (which they wont) out on their site visible to everyone, .

As a previous poster suggested, unless your photos were cut into the 2x2 size you should not have been charged 7.99. As a manager at Walgreens, we allow customers to print any pictures that are owned by the customer, which obviously includes a picture you may have taken of yourself against a white background.

Actually he shouldn't have printed the photos at all, since the policy at Walgreens is not to make prints of passport photos unless the photo tech physically takes the picture himself.

Also, Walgreens kind of HAS to go through your photos, since child pornography and pics of sexual intercourse are...not allowed.

wow... "this manager" by the way walgreens doesnt have a photo lab manager, did the wrong thing. yes it is their jobs to look at the pictures to make sure they come out correctly and to make sure your not printing anything illegal, such as professional pictures, child pornography, etc... he should have just charged you the fee for a 4X6 print, since you did all the work yourself. unless you asked them to cut them with their special cutter, in that case well your asking for something thats not covered by your print and isnt considered customer service. i dont think this was the case though.

and yes if your picture is rejected for any reason, i dont think you will come back to the store and complain about your 29cent print lol...

As a head photo specialist for Walgreens, I can see where you'd be upset, as I've dealt with this problem before. I also think that person you dealt with should've handled it differently. In my experience with the company, I've had many people try to do their own passport pictures and print them in my store. In a few instances, I've printed the pictures, the customer picks them up, then they come back complaining because for one reason or another, the pictures were rejected by the passport office. They come back and complain and blame me. So it is for that reason alone, I always try to discourage them from doing so. Sure, it saves money to do it yourself, but you also bring with you the potential for many headaches and problems. What many people do not realize, is that passport pictures have to fall into specific and strict regulations, In particular the coloring, background, and positioning, among other things. In my store, we will still print the self-made pictures, but we make sure the customer knows that should the pictures be rejected, we will not offer a reprint or refund to them, as we are not at fault. However, getting back to what you said, the person you dealt with should not have tried to charge you the $7.99. They should've charged you the price that was given to you, and explained what I mentioned above. If you were in my store, I would've done just that. I'm sorry you had to deal with that.